The service is very good from check in to check out. Friendly staff especially the young man at…read morethe check in desk. It's a very comprehensive practice since they do everything from standard medical dermatology to alot of cosmetic. As far as resuts, I have had good results from Whitney and Caroline, both PA's. My one criticism is hold times on phone seem to be too long.

I chose this practice because of its excellent reputation & expected a professional, well-organized…read moreexperience. Instead, I left feeling that communication, patient education, safety protocols, & billing transparency all fell far below what I would expect from a medical practice performing elective cosmetic procedures. To be clear, everyone I interacted with--including Dr. Nicoletta and the medical assistants--was polite and kind. My review is not about anyone's personality. It is about the systems & standard of care surrounding the procedure. Prior to my CoolSculpting appointment, I received virtually no education beyond an automated appointment reminder. I was never sent written instructions explaining how to prepare, what sensations to expect during treatment, possible side effects, recovery expectations, activity restrictions, or aftercare instructions. Even on the day of my procedure, I had to ask many of the basic questions myself before signing the consent forms. I was told I would simply feel very cold and that there would be little to no pain. Instead, during the first several minutes, I experienced intense burning and cramping that radiated from my navel into my lower back before the area became numb. I understand these sensations may be normal, but they should have been discussed beforehand so patients know what to expect. After the applicator was removed, I was surprised when another device was introduced to massage the treated area. Until that moment, no one had informed me that this was part of the procedure. I also later learned there were additional costs associated with portions of the post-treatment process that had never been discussed during my consultation or before treatment began. Patients deserve to understand exactly what their procedure includes and exactly what they are paying for before treatment starts--not afterward. The most concerning part of my experience involved patient monitoring. I was left alone during the procedure with a call button in case I needed assistance. I had previously obtained approval from the office to bring my emotional support dog because he had significant medical issues & a veterinary appointment immediately afterward. During the procedure, he became tangled in his carrier and was clearly distressed. I repeatedly pressed the emergency call button for approximately 12 minutes while also calling out for help. No one responded. I ultimately had to call the front desk from my cell phone while still attached to the CoolSculpting machine before anyone came into the room. Afterward, I received two different explanations--one that the pager had been left elsewhere while another patient was being assisted, & another that the battery may have died. Regardless of the reason, I found it extremely concerning that a patient could repeatedly activate an emergency call system for that length of time without anyone responding. Perhaps the biggest disappointment came after I left the office. I received no written discharge instructions whatsoever. That evening I experienced soreness, bruising, cramping, numbness, & difficulty sleeping because I had no idea whether I should use ice or heat, whether I could exercise, how I should sleep, what symptoms were normal, or when I should contact the office. I ended up searching for answers myself online instead of receiving guidance from the medical practice that had just performed a $1,250 elective cosmetic procedure. Following my appointment, I sent the practice a detailed email outlining these concerns. The only response I initially received was a voicemail regarding an incorrect charge on my bill. None of the larger concerns regarding communication, patient education, monitoring, or aftercare were addressed. Patients undergoing elective cosmetic procedures deserve: comprehensive pre-procedure education, transparent pricing, appropriate monitoring during treatment, & clear written aftercare instructions before they leave the office. Unfortunately, that was not my experience.

I went in a few weeks ago to re-up my Masseter Botox -- I just moved from DC so this was my first…read moreexperience in Chicago getting any work done, and I am so glad I picked Northwestern Specialists! The woman who did my Botox was lovely, talked about what I wanted/needed and asked lots of questions about my previous experience so that she could provide the perfect care, which was thoughtful (and also super professional!). The Botox itself was painless (they have the buzzer for you to use which is awesome for someone with no pain tolerance like me!) and was completed in under 20 minutes. It has set in now and I am no longer waking up with headaches/tight jaw, so definitely works for TMJ girlies like myself. I also thought the pricing was super fair, very much in line with what I've paid before and the touchups being included the first two weeks is super generous (I didn't need any, but neat perk!). I will absolutely be back when I need my next dose! Highly recommend this med spa.

I had a horrible experience with earlobe reconstruction surgery after my left earlobe had to be…read moreremoved because of melanoma. I went through two earlobe reconstructive surgeries and ended up without an earlobe after my second surgery. The flesh which was created in the first surgery for my earlobe was cut off and flattened in the second surgery and sewn to the side of my face. I ended up with just a flat, small piece of flesh. No left earlobe was created. I was led along by the nurses for this particular plastic surgeon after the second surgery. They said it was not going to end up looking like this and things could be done in the office to make it look better. My right earlobe is larger and hangs free and the difference between the two is definitely noticeable. At my last visit with the surgeon, he said nobody notices ears anyhow which I have found not to be true. He has since left for private practice. I think I know what happened to cause this and have asked a couple of times in MyChart and in person but have never received an answer. I did not expect to.

Dr. Hill is not board certified. Under no circumstances use this person for any procedures. He did…read morefat grafting on me and I look worse than before while spending lots of money. My forehead is super lumpy, one temple is protruding, and under eyes are super puffy with dark circles. My mistake for using him but I want to warn others not to make the same mistake as me. Not sure why a spa would hire a non board certified doctor for their practice. It makes the aestheticians working there seem unqualified by association. Fulcrum should hire a doctor who is board certified.

Writing this review after a disappointing patient experience with Fulcrum Aesthetics. Starting with…read morethe positives: the clinic is absolutely stunning--beautifully designed and well-maintained. Brittony, the owner, has always been kind and professional, and my experiences with her directly have been positive. Unfortunately, the recent interaction I had with the broader team was incredibly frustrating and left me questioning their approach to patient care--particularly surprising given the high cost of services. After receiving my second-ever Botox treatment (40 units), the results wore off within a month--much sooner than expected. When I contacted Fulcrum, I was asked to send photos via email. I did so promptly, and instead of a call or any real engagement, I received an impersonal email response suggesting that results can vary and recommending I wait nine weeks and return for a higher dosage. There was no acknowledgment of my concern, no empathy, and no effort to understand or retain me as a patient. When I followed up by phone to ask if that was their actual solution, I was met with a flat "yes"--again, no compassion, no real conversation. Ironically, this was handled by someone whose title includes "patient retention specialist." I sent a follow-up email expressing my frustration, and the response from their Director of Operations simply doubled down on the original message. Again, no apology, no responsibility taken, and no real acknowledgment of how poorly the situation was handled. It's disheartening to see a practice charging premium prices with such a dismissive approach to patient experience. There appears to be a strong internal culture of family and loyalty--which in many ways is admirable--but in this case, it seems to come at the cost of accountability and self awareness. Rather than honestly addressing a patient concern, the team circled the wagons and prioritized defending one another over doing right by the person actually paying for the service. Beautiful space. Kind owner. But deeply lacking in empathy, self-awareness, and the kind of customer care you should expect from a business in this industry.

I just had the best experience with Dr. Kalimullah. I went in for cystic acne due to hormonal…read moreissues and he spent a lot of time with me and also created a very doable regime and will send me the meds so all easy. Looking forward to continuing my care with him.

I was disappointed. They were less qualified than I hoped, I had no outcome for what I came in for…read moreand paid $200 for them to tell me they couldn't help me, outside of insurance. It was not warm and they have no way to pay online or outside of phoning and being transferred several times and only between the hours of M-F between 10-12 and 1-5. Super inconvenient on every level.

Dr. Platis was recommended to me by my doctor where I get my Botox and fillers here in Chicago…read more I've always wanted a rhinoplasty (nose job) but was hesitant because it's my face and it's hard to cover up a nose (my thoughts pre COVID) But still relevant after we are on the other side of this pandemic. Dr. Platis made me feel confident and comfortable about the entire procedure. He spoke to me a couple weeks before surgery to answer my questions and calm my nerves. Also, he encouraged me to call/text his cell phone should I have additional questions. The day of the surgery I was nervous but mostly excited. The support staff at the surgical center was beyond professional and made me feel comfortable. Dr. Platis checked in with me prior to surgery and, of course, after. I could not be more happy with the results. I still look like myself, with just a minor, positive "tweak". As for any pain? The rapid COVID test required before my procedure was more painful than the rhinoplasty. I would describe it as uncomfortable, like a very bad head cold. Anyone considering this procedure should absolutely go to Dr. Platis. He and Kate will be with you your entire journey.

I had brachioplasty this past March. I am absolutely thrilled with the results. My initial…read moreconsultation with Dr. Platis was very comprehensive. He took time to explain everything in detail, and for me to ask questions. His staff is very organized, and kept me informed as to my scheduling, time of procedure, and the expected post op course. He personally called me 2 days later, to check on how I was doing, and to see if I had any questions or concerns. Best of all, I have arms I can now show off. I've been working out for the past 2 years, and you can actually see definition in my arms, now that the excess skin is gone. The scars are minimal, and not visible to others--unless I reach up high. No one walks around with their arms up in the air. When in a natural position, you cannot see any scars. It's wonderful.

My review is actually for Dr. Cobbins at this same practice…read more Almost 1 year after my original BA I am still so thrilled I went with Dr. Cobbins. She was very realistic but also open with me and what I wanted. I always felt taken care of and like I could ask questions. She did a wonderful job addressing my partner's questions too since he would be helping with my aftercare. There was a minor complication that developed preventing my right side from dropping as it should, and Dr. Cobbins was very supportive and proactive about doing a crease revision and I was only charged a partial fee for the anesthesiologist, for the procedure 3 months after my original BA. Dr. Cobbins is approachable, realistic and caring. I had another consultation (NSPS) before deciding on Aesthetic Institue of Chicago and they wanted to charge me more, didn't really listen to me and talked down to me, trying to push me towards an incision style I did not want. I was able to tell Dr. Cobbins what I wanted, she told me what she thought would fit best and I ended up going one size below my maximum. My results are very natural looking but help me finally fill out clothing the way I wanted to. Getting this surgery and having such a supportive surgical team and doctor helped me finally have the confidence I had been searching for over many years. I went wedding dress shopping about three months ago and were it not for my surgery, I don't think I would have enjoyed the experience as much as I did nor felt as good in my dress.

totally ruined my face by his overly aggressive liposuction to the face. im a sunken skull like a…read morepumpkin that had too many candles in for way too long.

My experience at Elevere has been wonderful! I have visited them when they were in La Grange then…read moreOakbrook, to Southport, and now also Hindsdale The entire team is warm, welcoming, and caring in every location. Dr. DeWolfe and Kelly are an amazing dream team who make you feel comfortable and truly cared for. I can't recommend them highly enough!!

As a licensed professional in the aesthetics industry myself, I hold high standards when it comes…read moreto skincare and laser treatments--and Jessica exceeds them every time. She handles all my laser needs with incredible skill, precision, and care. I'm always impressed by her professionalism, deep knowledge, and calming presence. She makes every session comfortable, seamless, and tailored to my needs. It's rare to find someone who combines expertise with such a warm, welcoming energy. Highly recommend Jessica to anyone serious about their skin!

Dr. Cobbins is an excellent surgeon and I would recommend her services to anyone interested. She is…read moreincredibly professional, emphatic, and responsive. I had been to several consultations before I met with her, but I knew she was the one within 30 seconds of meeting. She was very clear and reasonable about my anticipated results. She listened to what I wanted and clarified what was realistic. I appreciated her honesty and it gave me a better understanding of what to expect. I scheduled the surgery with her nurse, Katie, (who is also phenomenal) and saw Dr. Cobbins a few weeks later for my preoperative appointment. I genuinely felt she was as excited as I was. She was very clear about what to expect the day before surgery, day after surgery, and follow-up instructions. She answered every single question and was available by phone, if I had any additional questions after I left. The day of surgery, I felt incredibly supported by Dr. Cobbins and Katie who have excellent bedside manner. I remember waking up after surgery with Katie sitting by me and I felt so relieved. The receptionists even entertained my mom while she was waiting for me to be discharged and I appreciate the kindness. I saw both of them again a few days later and Dr. Cobbins even met me on the weekend (when their office is technically closed) to remove the drain. The results were nothing less than perfect. I was so pleased with their size and shape, plus the scarring seems really minimal. Dr. Cobbins has also continued to follow-up consistently and has been available for additional questions/concerns. I don't think I will be able to express how much I appreciate her and her staff. Don't go to any other surgeon!

This is the first time I'm writing a review on my procedure. Six years ago I had a skinny bbl done…read moreby Dr Lorri Cobbins. I was naive at the time but I really wanted a little bit added to my bottom so I went in for a consult. I was also really skinny (like model skinny) so even then she told me oh yeah I've had patients your size or smaller do procedures by me, I wish she rejected me or at least did a less risky procedure since her skills didn't match the words I heard. My body was so perfect in every way before this procedure (just wanted a little boost on my bottom). I remember I said "I heard some peoples shoulders get bigger she was like "Oh no that's not true at all." She did Lipo to my stomach which barely had much fat, inner thighs, and back. Anyways 6 yrs later and I'm struggling with my body image. I've lost my confidence, my skinny bbl doesn't look great, can't find a solution because I have skin laxity on my back and stomach, scarring/tethering (again this is from the aggressive lipo she did and how she used the surgical tools), Lipo fibrosis on stomach and back and yes the upper back looks bigger. I followed all the instructions of wearing the compression garment and everything. The problem wasn't the aftercare instructions I perfectly followed, the problem was the poor surgical technique. She did aggressive lipo on me, took out too much fat because I was thin and ruined the look of my skin. I now have 2 rolls on my back that I never had before my procedure and I feel always bloated for some odd reason no matter what I eat healthy or not even though my diet didn't change. I only gained about 10 pounds (still at a weight women would love) but even with that if the surgical skills were good the body would grow out nice and even, it wouldn't look botched. I wish she rejected me and told me to come back in a year or 2 if I want something permanent after I try something temporary. I wish she told me thoroughly and openly what kind of problems can come up (this was only briefly discussed and none of the problems I have now were discussed as potential issues after surgery). I wish she gave me a temporary option or smaller procedure not as damaging as a first solution to see what it would look like. I didn't receive any other options. I think plastic surgeons (especially ones who've had botched outcomes from their work) need to give a couple options and really think about if the contouring will look nice with each option so the patient can have a good long term outcome and more people will trust them for procedures. Dr. Cobbins took away the most thing that made me confident back then and damaged my body. I am struggling in every way imaginable because of this procedure done by Dr. Lorri Cobbins. The most perfect parts of my body were ruined because of horrible surgical technique and now I am left grieving it. I struggle every day to look for a way to fix it and I'm too afraid to go to someone else that may further damage me. I don't take photos anymore like I used to, I don't try on clothes when I shop like I want to. I can't look at myself in the mirror the same way. Please if you want a better/different look try temporary cosmetic things first so they go away if you don't like them and you don't have to live with the permanent result of a botched procedure.