I had a situation in which my old frames were wrecked but my lenses were still in pristine condition, so I wanted to replace the old frames with an identical set of new ones. Unfortunately, I couldn't find the same style in stores anymore, but they still could be found online, so I ordered a brand new set of frames. I then took them to SEE, based on good things I had read about them on Yelp, wanting simply to have the old lenses installed in the new frames. I expected to pay for the service, and gladly would have, but I was not charged. That's the good part. Vito, who assisted me, was very sociable and gregarious, and in fact was gabbing with another customer, turning around frequently to chat with her as he was working on my glasses. Once he handed me back the glasses and I went home with them, I discovered that the screw that now held the eyeglasses together on one side did not at all match the manufacturer's screw on the other side: 1) It was a different size from the manufacturer's screw size, having a much larger head and being longer than the original, so the end of the screw was sticking out; 2) it was upside down, with the head of the screw on the bottom and the sharp end sticking up beyond the top of the frames, so that it was visible over the top of the glasses; 3) it was not the original color of brass, but instead silver colored metal. It was clear to me that in his carelessness, i.e., turning around to chat and not giving my glasses his full attention while working on them, Vito had dropped the new pin, had not bothered to look for it, or I would have seen him do so, and lacked the honesty and courtesy to tell me that he had lost the pin and had replaced it with an ill-fitting, mismatched one. When I returned, a different employee offered to send my glasses to their lab to get a correct screw installed, which would take a few days (leaving me unable to see during that time). He then glibly commented "You get what you pay for," a comment that was rude and not warranted. If I had payed for the service I received, which I had been prepared to do, I doubt that the outcome would have been different. I doubt that if my glasses were sent to SEE's laboratory they would have matching brass screws and anyway, and I do not want to entrust my glasses to SEE again. If you are only concerned with being hip and dealing with hip-looking staff, then perhaps the SEE shop is for you; if, however, you are seeking attentive, careful and honest service, look elsewhere! read more
