The waiting room is like the DMV. Many people talking loudly, crowded and busy. Not relaxing or…read moreinviting as you are about to have a surgical procedure. When I was called back I was asked to give a urine sample. I informed the person who asked that I hadn't menstruated for over 7 years but she still insisted. I was shocked and refused. The woman (she didn't tell me her name or position and did not wear a name tag) then took my blood pressure as she asked me questions, did not offer a way to raise my arm ( using a table or holding my arm up). The reading was way off my typical numbers and I asked her to redo the testing. She said "no it's fine," and refused to redo it. The lady then started walking out and didn't give me further directions. I asked if I should put on the medical robe that was left on the table and she said yes. She was curt, rude and not professional. The bathroom and pre- procedure room were dirty and deteriorated. I saw dirt on the ground and on the walls. I was not properly introduced to any of the staff members whose was shocking. None of them wore name tags! I didn't know if I was talking to a nurse, tech, or doctor. When I was brought to the procedure room, nobody even turned around to acknowledge I was in the room, no less say hi or introduce themselves. A man walked up and said "enjoy your nap" and began to put (what I expected to be) a sedative. I have no idea what his position was, again because no name tag or introduction. I asked what he was giving me because he did not tell me. This was appalling. Also, nobody checked my name tag, asked to confirm what procedure I was having, or asked who I was when I came in. Overall, the surgery center was unprofessional, unsanitary, and unacceptable. If you are reading this before having a procedure, I urge you to go somewhere else.

If you are reading this, I highly recommend to you, DO NOT go to this place. I had a procedure…read morehere on Friday 6/20/2025 and I wish I read the reviews ahead of time (and I will own half of that responsibility). The prep room is the dirtiest I have ever seen at a medical facility. One of the medical techs (or nurse) asked me to take off all my clothes and I was asked to sit on an old blue reclining chair that did not appear sterile with only a gown exposed where my rear is exposed to this old reclining chair. I was barefoot on this dirty floor and the medical tech/nurse reluctantly gave me disposable booties I asked for more than once. She then disappeared never to see her again. After waiting in this chair for around 45 minutes, I was then asked by the anesthesiologist to walk to the operating table, which I struggled to get on. Then I was knocked out with the anesthesia. The procedure was complete and I don't remember much other than feeling rushed to my ride to take me home. When I got home, I noticed I had these red bumps all over my forehead and under my eyes. I made a point to clean myself as much as I can. These red bumps got worse over the weekend and by Monday 6/23/2025 I had a 102 degree fever and nasty cough with phlegm. I called my doctor and he prescribed antibiotics. By Tuesday 6/24/2025 I started to feel an itchy/burning sensation all over my nose and lips. I found out that these are cold sores all over my face (something I have not experienced before). I suspect I got these from the recliner or the pillow in the operating room (that appeared reused). I consulted with my primary care doctor and prescribed Acyclovir. The lack of sanitation and lack of competent medical techs/nurses that were too busy gossiping about their other coworkers (yes, I and other patients heard everything in the prep room) will eventually cause someone serious injury (or worse) some day. It is just a matter of time unless this facility get their act together (I have my doubts this will happen based on the other reviews I read). Please, DO NOT go here (Premier Surgery Center in Concord). Do your research, read the other reviews and do your due diligence (something I did not due). I recommend having your surgical procedure at a hospital where they appear to still have some rules in safety and sanitation/sterile environments.

The worst experience.. the rudest patient coordinator ever…read more. we had A scheduled procedure and had to reschedule a fee times due to illness.. Not that she accused me of rescheduling many times(due to illness) She also told me I should have not gone on Vacation?!!!!(what? Who are you to tell me what todo?!!) They won't refund my deposit, because due to emergency we ended up doing the procedure in a different state while we were away.. without anesthesia.... I informed our doctor as well as the anesthesiology office right away.. which was almost 3 weeks ago.. She ended up calling me few days before scheduled procedure and telling me about that she just got my message.. Anyways it's all money.. I do not recommend this office to anyone.. And they definitely should change their approach on how they talk to their patients...

A doctor from this office was part of a team for oral surgery I had scheduled. They called 2 days…read morebefore the procedure requiring all kinds of medical work ups. This is incredibly bad customer service. I had waited months for this appointment and now will have to reschedule. Won't be using these folks.

Pretty surprised at the atmosphere and the courtesy coming from Fairfield, CA. Coming in, some lady…read moreemployee offered to open the main entrance for me and coming in and going to the target suite was no problem. Walking down the hall there seemed to be no apparent air of strictness though my appearance seemed to have caused a couple individuals to be taken back just a little bit. Checking in was met with mutual understanding, and getting situated on my hospital bed with IV insertion was no real problem and I did appreciate that the IV needle was a real flexible one, unlike the one at North Bay hospital ER in Fairfield where it was a lot more firmly pliable as bending my arm with that hurt a lot. Lady nurse whom I spoke with before my procedure initially came off to me as overobservant and tightly commanding, but in just a short amount of time, that tapered off and I guess the real her came out (maybe it was just a show for the other staff present). Once my procedure had been completed, all my mistakes that I made for preparation were addressed to me in an assertive manner and not overbearingly scolding. All in all, much better psychological atmosphere than North Bay in Fairfield as well as the staff there are more colder and disconnected and seem to say whatever to sort of have you vacate the premises ASAP. Though I did hear some bad things about folk here in Walnut Creek, this was kind of the irony in a good way.

The best Surgery Center in the country hands down. Thank you all from checking in to discharge. A +…read moreCenter. Big big shout out to the GI team, especially the nurses and tech. GI Joe was the best tech I would recommend him always. Thank you again Aspen

I don't have enough words to express how grateful I am for the care I've received at MSPA, so I'll…read morejust share my story and hope it helps someone else. For a long time, I wasn't feeling like myself -- constant sadness, low energy, painful periods, and so many other symptoms that were affecting my quality of life. My doctor at Kaiser suggested it was depression, but something inside me kept telling me there was more to it. I started doing my own research and learned about Hormone Replacement Therapy (HRT). I didn't know MSPA offered it until they sent me an invitation last October. I made an appointment right away. From the very first visit, the staff made me feel heard and comfortable. They were kind, patient, and took the time to walk me through everything -- what the treatment involved, what to expect, and why it might help. They sent me to Quest Diagnostics for bloodwork to check my hormone levels, and after reviewing the results, we moved forward with the procedure. It was quick -- about 10 minutes -- and the only discomfort was a brief sting from the anesthesia. Within the first month, I noticed a remarkable difference. For the first time in my life, I had my period with NO cramps. I felt happy -- genuinely happy. It's hard to describe, but it's like I finally wanted to live again. Six months in, and there is no going back. This has been a life-changing experience. It turns out it wasn't depression or me "feeling crazy" -- it was my hormones. I would also like to extend my heartfelt gratitude to the incredible staff -- Stacey, Brittany, and Hailey -- as well as the friendly and welcoming team at the front desk. You are all truly appreciated -- every single one of you. From the moment I walked in, you made me feel welcome, cared for, and never rushed. Your warmth and professionalism made a huge difference in my experience, and I am truly grateful for each of you. I can't recommend this team enough.

I've been coming to M Spa for well over 10 years, and there's a reason I keep coming back. While…read moreI've had a variety of services over the years, what truly sets this place apart is the people. Kristina and Melissa have been there since the beginning and have created an environment that feels welcoming, professional, and genuinely caring. They take the time to get to know their clients and make every visit feel personalized rather than rushed. In an industry where businesses and staff can change frequently, it's refreshing to find a place that has maintained such consistent quality and customer care for so many years. Whether you're a first-time visitor or a longtime client like me, you'll be in great hands. M Spa has earned my loyalty for more than a decade, and I wouldn't hesitate to recommend it to anyone looking for a great spa experience.

I was happy with the care even though I was switched to a different doctor …read more Then I was asked for a copay every time I went in. I told them I didn't have one. The lady at the desk said go ahead and pay it and we will refund you if it's not needed. My response was to bill me if you find one. Finally I was asked to pay $150 to be seen by their doctors. i said i needed to look into these charges and was told it was beyond the insurance costs and if i didn't pay i wouldn't be seen. not having an extra $150 dollars that day i was on my own. no medicine, no doctor recommendation. just goodbye. i cant believe this is legal. it is certainly immoral to have us pay their admin fees above and beyond what they are already charging. thanks for nothing.

Facet injections in my lower back, Dr Longton has performed them 5 or 6 times and I've had…read moreimmediate relief each time. He and his staff are very professional and I highly recommend them.

My 14 year old son actually asked me to give Dr. Kwan a 5 star review! After his surgery, he said…read moreto me; "Mom you should give her a good review because she was really good!" Mom was happy and son was happy. So, here it goes.... I had already seen another surgeon, but didn't get good vibes on that one and decided to get a second opinion. At a CPR course with other doctors, I asked if anyone knew a surgeon with good clinical skills that does hernia repairs. Her name came up, so among surgeons, she is a known quantity. When we went in for our consultation, there was very minimal wait at Epic Care (we all know how long medical offices can make you wait for appointments). The staff was polite and professional as was Doctor Kwan at our initial appointment. Dr. Kwan has great bedside manners-great communication skills! She explained everything to us and our son. Her surgical/financial coordinator was easy to get a hold of to make arrangements for scheduling and finances. On the day of the surgery, we went to their Aspen surgical facilty located right next door to John Muir. The nurses and anesthesiologist were super friendly and helpful to us parents and very accommodating to our son. After the surgery, the nurses made sure our son was as comfortable as possible. Over the recovering week, the nurses called our home and sent our son a get well card personally signed by the staff which I thought was a nice touch. Thank you Dr. Kwan for being so nice to our son and taking great care of him. I definitely recommend Dr. Kwan at Epic Care to anyone needing abdominal surgery!

I saw Dr. Diane Kwan in June 2025 for a suspected hernia above my belly button. She diagnosed an…read moreumbilical hernia and confirmed it with an ultrasound, which clearly identified the hernia in the exact area where I had pain and a visible bulge. She performed surgery in October 2025, but I received no post-op communication from Dr. Kwan. I had to proactively call with concerns when the bulge remained. At my follow-up, the issue was still present, and a CT scan later confirmed the hernia had not been repaired. Dr. Kwan then admitted she had repaired a different hernia during surgery and missed the one that was originally diagnosed and causing my symptoms. I was never informed before or after surgery that the correct hernia had not been addressed or that a new/different one was present. I only learned this weeks later after raising concerns myself. This experience was extremely concerning and disappointing, both in terms of the surgical error, lack of communication, and now the need for repeat surgery.

My doctor was excellent ( Dr j. chen)! Unfortunately, he…read moreleft Boomerang to go work at kaiser in a different field. I am not so sure about the replacement doctor at Boomerang; I am a person that doesn't like change so it is hard to tell if it was me who didn't care for her, or if it was her and I picked up on it! I decided to ask my pcp to order meds rather than go back there. Trying to get refills or messages to your doctor was difficult. There was not a portal that you could send a messages. Therefore, I often did not know the outcome. Thank you Dr Chen for all your care and compassion. One day I was in so much pain post surgery, that Dr Chen willingly changed my appt to video. He stated he doesn't usually do zoom calls but made an exception. The front office staff were like robots without any understanding or compassion. Just another workday for them. Though, I must give them credit for fast appt. check in. I would just rate the Dr as excellent and office staff are just average. The ehr that they use is not user friendly.

I called Boomerang mid-July on the referral of my orthopedic doctor. After I spent 15 minutes on…read morethe phone for an intake process, I was told that the next available appointment would be November. Seriously?

Excellent Surgeon! My recovery was the easiest and fasted of…read moreanyone I've heard of and I'm 64. I'm two weeks out from the surgery and really looking forward to the positive health impacts this will have. Surgery is still surgery but wasn't miserable and the modern techniques he uses made it as easy as I think a surgery can be. He's a bouncing energetic guy but a great surgeon. Also, his scheduling Admin, Barb is wonderful. Professional, effective but a kind human

I was born with a deviated septum and have always had nose and sinus issues as a result. I was…read morereferred to Dr. Ford by my primary doctor and I'm so glad she did. I went in for a consult which was quick but the most eye opening one that I've had in my life. I've been trying to solve for this issue for many years as an adult and have always felt like I've gotten the run around. Not Dr. Ford. He did a scope and let me know what was wrong and what my options were. I chose surgery. After the consult, I worked with Barb, who was great help in answering my billing questions and just general questions of what the surgery and recovery would be like. She was just a pleasure to work with. On the day of my surgery, Dr. Ford checked in with me before and explained what would happen and answered my questions. The procedure was quick and efficient and everything went great. 6 days after my surgery, I went to his Walnut Creek office and had the stints removed. Again, another quick appointment and he answered all of my remaining recovery questions. I would highly recommend him for any ENT issues and let everyone know how patient and kind he and his office are.

I have seen Dr Arun Anand 3times so far. The first time I saw him, I did wait quite awhile but once…read morein the room he was extremely focused on my pain. I fell off of a billboard 30 years ago and have suffered neck and back pain the whole time time. My pain doctor had quit seeing patients so I decided to see this doctor who has an office in Benicia where I live. I was skeptical about the reviews but was pleasantly surprised. Dr Anand was thorough and kind. He looked at my MRI for my back and showed me things no one else told me about. He said he would assess my neck pain at another appointment. He refilled my pain medication but less than I had previously. He spent a long time talking to me and I was very pleased with his care. I then had two appointments in his surgery center. I was seen fairly soon after arriving. One injection in my shoulder where he had an X-ray machine looking at where he put the injection. The second time he did a test on my back that was painful, but he did give me a pain shot beforehand. During both procedures he was compassionate and caring and explained thoroughly what was happening. Afterwards he spent time showing me what he saw and explained how he would proceed. All in all I think he talked to me longer than any doctor ever has. I have hope after seeing Dr Anand and think he is a great doctor.

Dr Anand has the most compassionate bedside manner I have ever experienced. He is extremely…read moreintelligent and happy to explain to his patients what is going on and how they can reach their optimum health goals. You are in great hands with Dr Anand.