I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

Great employee help very professional and accurate help. Lots of great stock items on hand at…read morereasonable pricing.

I have been using this company for 10 years for both security gates and security camera systems…read more They were referred to me by a utility company I worked with and I started using them for my subdivision of 530 homes. They replaced the old gates with new, more efficient gates and kept everything running smoothly. I also had them install a camera security system. In fact, I was so happy with them that I used them for my residence in the country. They are very professional and always come very quickly to service when needed. Thank you, Al and Antonio! I highly recommend them.

Really happy with this company. They're quick response to get my home protected and pricing was why…read moreI selected them. The owner even what above and beyond to help me find a beeping noise I had , which was from a old smoke detector battery low that was from what the builder put in. Thanks SouthCross for providing great customer support.

I wanted a Honeywell system, so I was directed to S Cross. The installation and the alarm was fine…read more I had a break in the first day the alarm was installed and it scared them away. However, I am new to the area, so I was not informed by the alarm company to register online with the city of Houston. Then 5 months into the contract one of the sensors went bad and kept tripping the alarm. After 3 false alarms the city charged me. I sent the bill to S Cross, since it was faulty equipment that caused it to trip - they said they are not paying the city of Houston. They lost a customer over $50 fee.

These people did an awesome job!! I had 8 cameras installed all over the house and I couldn't have…read moreasked for better service. They came a week before and gave me a quote. Their were no surprises or or extra charges. They were very professional and nice about everything. After they were done installing the cameras, he took time in explaining everything to me and showing me how it works. I would for sure use them again , really recommend them!

Working with Jesse is an amazing experience . I am located in California but need someone to help…read morewith my CCTV installation on my houston Store location and found ALink . Jesse is knowledgeable , prompt , trustworthy , reliable and best of all ,offer great equipments at very reasonable rates . Come to ALink and I am sure you won't regret it !

I have installed security camera's at 2 homes with ALink Security Group. One thing I'm having to…read moredeal with, that I deem unacceptable is getting support to trouble shoot camera issues. I don't know if this is a one man operation nevertheless, I believe Jesse is doing the best he can but needs help in the support department. I've spent way too much money on these systems to be given the run around. My latest issue has been ongoing since September, it's now November 5, 2019. If I get an update that addresses my issue I will report back. PRO's- Reasonable rates, understands how surveillance camera's should operate, neat workmanship CON's- Not always available to get issues resolved in a timely manner

So here is the honest truth, was nervous due to bad service from a previous company. Ran into Max…read moreProtection gave them a call and Terry came to my house the same day. After I explained what I wanted. Anthony arrived the next day completed the install. Fantastic service, professionalism and customer attentiveness. Got a great camera system, alarm and door bell camera installed. Low prices no hidden fees! Love it! Definitely recommend

From day one Iv'e been impressed with Hawk Security as a safety solution for my family. So…read moreimpressed I joined the team to provide valuable security, fire monitoring, home automation and camera options for others 5 years ago. This company has the best culture, support and earning opportunity! Great reward for providing life safety for other Texas families and businesses. If your searching for top customer service, products or an employment opportunity. Soar above the rest with HAWK!

High Price, very rude…read more Hawk Security took over a few years ago when they bought out our old company. They demanded we "upgrade" just to keep the service, and jacked up the price by 78% from the old rate. We put up with this until this month, then found several companies with much better deals and service reputations. When I called Hawk they did not offer to match the lower rates, but insulted me instead and told me I had to pay in advance for June PLUS they would not cancel service for 30 days. I don't usually post reviews but you need to stay away from these guys, they are ALL about money and can't be bothered to even try to be polite.

Hi-Tek set me up with HD security cameras that can be accessed via my computer or smartphone. Easy…read moreto switch back and forth to cameras and the staff was was trained and explained in depth how to use all the features that applied to me. Thanks guys. Well done!