Holy Cow! You may want to think twice about using this company! I hired them to do a simple job. I…read moreneeded two Cat5 drops installed at my home and to mount two wireless access points. It turned out to be a fiasco! (It started on a Wednesday) He ran the drops but did not understand the instructions for using the Aruba wireless/ HPe access point mounting kits (part number: AP-220-MNT-W2W). In the process, he cut up and damaged one of the mounts as well as made over 8 screw holes in my ceiling. When he was "complete" he quickly took my check and left. Within the first hour of his departure, the AP's received power via POE, but no data. I immediately called and texted him about the issue. He assured me that he was currently going to his next job, but would return the following day (Thursday). The next morning, I texted him at around 8:30 am to confirm he would return that day to correct the cabling issues. I received a reply, that he was indeed planning on returning that day to fix things. At 2:22 pm, I once again texted him to see what the ETA was on returning. His reply was that he was finishing up a job and would text me when he was on the way. At 6:33 pm, I received no calls or texts, so I once again texted him to see if he was indeed still coming. The reply was "I'm heading to pull footage for the cops", whatever that means..... After that text, I never received a call or text again. Fast forward to Sunday, where I had to hire another cabler to come in and fix this guys shotty work. In short, he made several unnecessary holes in my ceiling, cut up and damaged an AP mount kit, and literally mis-wired the RJ-45 end connectors. He literally flipped the pinouts from left to right. In short, clearly, this guy is a jack-leg who doesn't know what he is doing with regards to Cat5 drops, RJ-45, Ethernet, and keystone connectors. He tried to take the "money and run", so I had to put a stop payment on the check.

GHS destroyed a $360 security camera during a 6 hour installation where nothing was accomplished…read more Went to mediation and agreed to a partial settlement. GHS didn't pay it. Successfully filed for default judgment. Reached out early November in hopes of getting paid something. He promises to write a check but doesn't say how much it's for. A month goes by and no check. His response was "I thought you had received it". Yeah right. Then he says he will drop it off at my house that day. Again no check. Now he's saying he didn't mail it because I wrote a bad review and if I want any money at all I have to delete the review. Wonder how many other people he's pulled this with? This man has not kept his word to me so many times I'm losing count.

Armando was awesome. Great customer service, good communication, detailed, and knows his trade…read morewell. We did a whole house alarm that covered just about everything. Although our area seems safe, you just never know! I recommend!

Armando was an absolute lifesaver! An old ADT Security Alarm in my home was accidentally armed and…read moreI was unable to disarm it as I didn't have the passcode. I reached out to Centeal Security and Armando walked me through steps to disarm it over the phone. After assisting me with successfully disarming the alarm, he provided me with some very useful advice on how to resolve this issue should it happen again. So greatful for his assistance as my family and I weren't sure how to resolve the issue. I would definitely recommend this company!

We've been customers since March 2014. Had a few glitches with the install, but they worked it out…read more Fast forward several years and we are moving to a city and state they don't service, so we can't transfer our contact. We own the equipment at this point as we have already fulfilled our first 3 year contract. We are only paying for the monitoring now. We tried to have our renter take over the payments and put it in her named, or open her own contract. They don't offer contracts with renters, they said, but would look into it and let me know by the end of the day. Our renter was moving in and we needed to let her know. Four days later, after the renter moved in and opened a contract with a company who would work with renters, they said they would talk with her. Too late. Now that I've tried two methods to retain our contract and have been denied, I need to cancel altogether. Can't get anyone to answer my question over the phone and haven't heard back from the rep, Bryan, since Thursday. So frustrating as they want me to pay over $300 break contract. AVOID THESE PEOPLE!!

Just a 3rd party middle man. You will get absolutely no customer service, and they'll transfer your…read moreaccount to another provider after the first 90 days with no heads up. No online account access, no way to view bills, statements or contracts, nothing a consumer in 2019 would expect from a service provider like this. This company is on its way out.

This is the second time I've done an online review of this company. They are fantastic. Alex…read morehelped set-up my new system about 6 weeks ago when I moved into my new house. He did a wonderful, professional job then and his support continues. When I experienced a problem with my Apple TV, I asked Alex for help. He quickly responded with the right solution and got me rolling again. If you are not using this company for your A/V and IT solutions and support, you are missing out on outstanding service and support! Professional, prompt, and courteous - that describes American A/V Solutions and Alex!

Alex has installed Nest systems in 2 houses now for us and each time delivered a high quality…read moreefficient installation. He goes out of his way to help find an effective solution, as was needed when our HVAC had tripped due to blockage of a drain line. He helped unblock the line to ensure our system was back online. Would certainly recommend Alex for anyone considering AV work!

We had screens installed on our first floor window and front door. They look awesome…read more They were installed within less than a month of first inquiring, so the turnaround time was fantastic. Very fast to respond to all questions. Price also seemed very reasonable for such quality.

Amazing Service and Great Product!!!! My search for a solid…read morehome security system led to CrimSafe and I started communicating with Katrina, what an amazing professional she is. It is not a cheap product but it is very sturdy and looks beautiful once installed. Katrina and James both provided a amazing service they communicated very well and helped with the HOA approval as well. The best thing about them is they are very empathetic and understand it is expensive product, they took time to answer all our questions and never were pushy. The install went as committed (which is rare thing under the current circumstances) and they did an excellent job. They were very detailed in their install, never rushed and cleaned up very well after them. I am a very satisfied customer and want to thank Katrina and James for amazing service and great product.

Got tired of dealing with terrible customer service from the big name security system providers…read more Searched for local security system companies and Avengers had great reviews. I received a prompt response from Scott and he came through with our system. Very happy with the service, the platform used to monitor our system and the excellent customer service received from Scott. Highly recommend!!

So happy to deal with a local business that provides great personalized support. Scott is super…read moreresponsive and we don't have to worry about trying to get through a call center maze and an overeager salesperson for help. Avenger is straightforward, easy to work with and we look forward to building on to the foundational system that Scott started for us. Thanks!

Kris and the team installed some security cameras in our home a few years ago, and they have…read moreprovided great service ever since, even assisting with troubleshooting some other systems in our house that were not installed by them. I would not hesitate to give them a call again for any similar needs!

Adam and the team at Legit Works are truly amazing at what they do. They took the time to listen to…read moremy needs and patiently answered all of my many questions after the research I had been doing. I really appreciated that they didn't try to oversell me... in fact, Adam even pointed out where I was going overboard (that's just how I am). They completely redid my home network and installed cameras to help keep my family safe. They've definitely earned a customer for life, and I'll gladly refer them to anyone in need of AV work. Highly recommend this local company!

We initially had some administrative issues with the Houston office. A senior officer at the…read morecompany intervened and got everything straightened out to our satisfaction. Technician, James Martin is extremely knowledgeable, efficient, takes time to answer all questions and is just a nice guy. He did an excellent job installing our system and explaining how to use it. If you go with ASAP and they send James to your home, I can say with confidence that you will not be disappointed.

I've had the opportunity to work with this Company on several projects across Texas ranging from…read morepersonal home installations to setting up security systems in medium to large industrial buildings. Their team was patient and careful to listen and note all the requirements and security specs needed. Then they worked quickly to meet the deadlines we had agreed upon. As it happens sometimes in construction and integration, there were setbacks and delays but the ASAP team was quick to communicate the issues with me and work on providing a solution. I appreciate Mike and his team and look forward to working with them again.