Had front door keys made here. Didn't work. Took them back , young man who made them originally put them back on machine & then handed them back- should work now Tried them again Didn't work. Keys were shorter than original key - which I pointed out on first visit- he says that doesn't matter Returned them second time & asked for a refund. They then wanted my original key. To see what they did wrong if anything. As I was headed back out to car to get it a guy behind a wall says " Never mind he used the wrong key size to cut the duplicates(3 keys). When he comes to register, he opens it, snatches $13 out & hands it to guy who made the keys to give to me. Really - never apologizes for mistake or my inconvenience, or anything. Plenty of locksmiths in Lewisville And the guys at Home Depot are nice, informative & professionals. And thier duplicate keys work. read more

I went to 4 other big chain stores who claimed to cut keys. When I could even find someone to help me, none of them were able to copy the key I had. I finally went to Allen's Old Town Locksmith, where a real person was able to locate the correct key and cut 3 copies within about 2 minutes. If you have anything other than a standard key, save yourself the headache and come straight here to get a copy. read more

Securitex Old Town Locksmith - Copied keys - Keys & Locksmiths Near Me - Lewisville, Texas

I was in need for a replacement key for my vehicle. I had contacted a few other businesses and they wanted to charge an arm and a leg plus wait times were going to be extremely long. When I found out the price and wait time at Old town Locksmiths was much less I decided to choose them. The guys at Old town Locksmiths were very professional and the wait time was less then 5 minutes. I have plans to having another key programmed next month. Thank you for everything. read more

Not sure why they are the 11th locksmith that shows up in Yelp but after striking out on the first 5 or 6. The last reluctantly sent me to Old Town Locksmith and that's been a while back. These guys stock most blanks and do work in house or mobile, communicate very well, the stores clean, and they offer complimentary bottles of water. Get that from you big online locksmith service. read more

I drive an older vehicle that requires 2 different keys: one for the ignition and one for the doors. I came in and asked for 2 copies of each of my keys. The young guy who helped me was super nice and very quickly cut my keys as we were having a conversation, but he made all 4 of them out of the same blank, so they all looked identical, not to mention they were a good inch longer than my original key, and almost wouldn't even fit in my pocket! I hadn't realized he had already done all of the keys, and I asked if he could make 2 of them with a different blank so I could tell the difference between the two, and the kid's manager yelled from the back that I should have specified that I wanted two different blanks before he cut the keys. I tried to talk to the guy and come to a compromise, offering to pay for all the keys if they could help me modify the ones I had to make it right. He kept arguing and just being rude. I eventually just offered to buy just the two ignition keys, and not the door keys, because I wasn't interested in buying 4 identical looking keys, and he REFUSED to allow me to buy only two of the keys which he had already cut, saying I could buy all four or NONE AT ALL. I left surprised at how bitter and rude he was. read more

I've been by this shop several times to have keys copied, and they do good enough work. But customer service is totally out the window, and they charge a pretty penny. I prefer supporting small & local businesses, (rather than hoping you get someone half way intelligent at the big box store key-kiosk!) I don't mind paying for quality work/services, but every time I've gone in here, to simply have key(s) copied, I get the 'angry lunch-lady vibes', especially from the older gentleman there, for asking simple things like; "Can you stamp this info on the key for me?" or "the original key is brass, could you make the copy with a brass blank too, so they'll match??", and "I'm looking for a decent home safe, to keep important documents in.. can you tell me a little about what you offer..?" Their response was, 'These are what we have..' [motioning towards the safes on display, looking at me like I had three heads]. I just don't understand how you treat your customers with such contempt, if they've only been in your store for less than 5 min. If I'm in a pinch, I'll use them again, but otherwise I'm gonna keep looking around town for a friendlier locksmith to do business with. read more

Do not use this company! Went to have a lock rekeyed and they kept the extra keys that came with the lock without telling me they had kept them. After calling them back to ask for the keys, Matt said I had to come and pick them up and I asked to have them mailed to me which he finally agreed after arguing with me. Several weeks later, I do not have the keys so I called and spoke with him again. He said his owner told him not to mail the keys and said I had to come and pick them up which I again argued that they shouldn't have kept them in the first place. (They were my keys.) He ended up hanging up on me after I complained. Do yourself a favor and avoid this company because they have the "worst" customer service ever. read more

Excellent "Old School" locksmith with decades of back stock of hard to find key configurations. If you NEED a key to fit right - you have to use this kind of traditional locksmith. read more

I have a 28 year old car. I needed a key made. I tried several WalMart locations, 2 Toyota dealerships, ACE Hardware and none were able to cut the key. Old Town did it in less than a minute for $5. Great place, I'm very pleased. Thank you for existing Old Town Locksmith! read more

DON"T Be Fooled! It's NOT the same place it used to be! It's now called SecureTex Locksmith. Very RUDE and LOUD! They're motto is --- It's 85.00 UP FRONT or SCREW YOU! I had a broke door lock on my place of business and asked them to come over and give me a price to replace it, they said they where coming over and never showed up.. When I called them back (9 Hours Later) -- they said that they didn't have time to look at my door lock I needed replaced because they have PAYING CUSTOMERS!!! OK! - How am I going to PAY YOU unless you come over and LOOK AT THE LOCK and GIVE ME A PRICE! Stay clear of these JERKS, Ever since the original owner (Allen) passed away this is NOT the same company... I have been dealing with Allens Old Town Locksmith for close to 30 years --- NO MORE! BEWARE -- YOU HAVE BEEN WARNED! read more

Poor customer service. Do not use them! Did not warranty a product I bought from them that was defaulted. Stay away!

Wow, i don't know his name but the guy with the brown hair up front is very rude, not the type of personality you put greeting customers in retail locksmith or any business for that matter, i recommend you go somewhere else. read more

I tried Lowe's, Ace , Home Depot and a private locksmith for an old car key copy. All failed. Old town had the blank, cut it in a minute. Perfect service. Could not be happier read more

Found this locksmith close to the house and ran over. Within 2 or 3 minutes, I had three keys that worked 100 times better than keys made with those automatic machines!! Great job and thanks!! read more

Made an appointment and the day of the service technician, Fred, came to the house at the scheduled time but decided because of his physical condition, he couldn't climb the 7 steps to my front door to let me know he was there. Long story short, when I called to inquire about why he didn't even ring the door bell, he was very short-tempered, using foul language, and before I could express my disappointment and urgent need, he hung-up on me. I called one additional time explaining that I would not be afraid to write this review, and I wanted to give him a chance to redeem himself...and he said, "I'm fixing to hang up on you again...(and shouted) I can't do the work and I won't do the work!" I'm sorry to leave this review about Old Town Locksmith, but I gave this guy every chance, and he left me "high and dry" and treated me very rudely. He admitted he should have asked me about the steps before he accepted the job (well, duh). Fred, unfortunately, needs to retire. He no longer cares about his customers. Buyer beware! :( read more