My system works fine. Management treats technicians like crap, at least in Richmond office. They…read moreare rude, humiliating, and condescending. I don't recommend them due to their management style.

Just had female ring our door bell in the Kempsville area of Virginia Beach and we would not accept…read moreservice due to the unprofessional attire she had on as well as her lack of manners. Vivint needs to step up who they hire or what they allow them to wear as a representative....

I would give it 0 stars if I could. We just moved to Williamsburg and we had our service installed…read moreyesterday. It took them 7 hours. They messed something up with the thermostat and now we have no AC. It is supposed to be 90 degrees plus today. It has been a nightmare trying to connect with any customer service agent that isn't AI or that can actually do anything other than send messages to other departments. After 3-4 hours on the phone and chatbots, they cannot send someone out today to fix their own mistake and we have small children. They told us we have to sit in the heat and wait for a week before they can fix their own mistake. RUN, do not walk, away from from this company in Williamsburg.

Pushy salesmen ignored my No trespass sign & 2 No soliciting signs & rang the bell multiple times &…read moreknocked on the door multiple times while we were eating dinner after 7pm. I would never consider giving any company my money when their salespeople are that disrespectful. We know they can read!!!! Better star obeying the law, next guy that comes to my house will have the cops called on him.

This update is for the Richmond Office…read more 11/5/2018: UPDATE: The installation went great. I had three installers show up and they were AWESOME. Rudy did the main install and Glenda (who I thought was just a a Sales Rep) came in to assist. She went around and removed all my old Richmond Alarm stickers and signs and replaced them with Johns Brothers. Wherever I wanted a sign or sticker, she put one. Taylor came along and helped to install the new key pads and smoke alarms. I can't say enough good things about these three. Everyone I have come in contact with at Johns Brothers is so friendly. Our old smoke alarm went off in the middle of the night and I called the next morning. Dana took the call and Great Customer Service and a friendly attitude has to be one of Johns Brothers' requirements to work there. Dana was so nice and she responded fast and asked for my earliest time of availability. Not their earliest, my earliest. And there was no time window given (i.e., between 1 and 5) as so many service companies give. Rudy came back and replaced the unit the same day and I have not had any trouble since. I LOVE the system and I LOVE the app that I am able to use to lock my back door, turn on and off the alarm and control my lights. I can't wait to order the thermostat that allows me to control from the app as well. I have a neighbor that watches my house if we go out of town. She is always fearful of setting off the alarm so I downloaded and set up the app for her to use. She LOVED it. I also set off the alarm once by accident and the response was within seconds. I HIGHLY recommend Johns Brother Security! The service and employees are the best you could ask for. Your home is safer in their hands. Prior Post: Ok, I haven't had my system installed yet (scheduled for next week), but I wanted to comment on what I have experienced just from researching and calling them. They know their stuff and they WILL NOT over-sell you stuff you don't need. In fact, they will talk you out of stuff. Also, they charge pennies for their install compared to one of their biggest competitors (Richmond Alarm). I have been with Richmond Alarm for over 20 years. Recently my keypad went out and it could not be repaired. I ended up having to get a new keypad. Since I have 2, I ordered both replaced. They came out and installed them (telling me they would be here at 8:15 but not showing up until almost 9:30, so much for my morning walk.) So, this visit will be costing me almost $400. In talking to the salesman, I mentioned wanting to be able to have a door lock that I can open via my phone. He told me I needed a module and a deadbolt and he said it would be $250 (as he would waive the install fee). Then when the guy showed up to install the keypads, he had no idea I was to also get the deadbolt and module. Called salesman and he said I never signed the document he sent. Guess what, the document was never sent. Then he resends and I get a document wanting to charge me $649.00. II did the math and thought it was going to be for everything. NO, it was in addition to the keypads. He said the quote he gave was just for the module. Why would I order a module without the deadbolt? So now, if I wanted to get it, it would cost me $1,000+. I was furious. I cancelled my service with Richmond Alarm. I called Johns Brothers Security and found out that not only can I have what I want, along with even more (video doorbell, lightbulbs that can be turned off by my phone). Guess what, all for $ 190. What's the catch? A service plan for 3 years. Heck I stayed with Richmond Alarm for over 20 years. Even when I add the $400 that I have to pay Richmond Alarm, it will be almost $400 saved. Plus, I plan on selling the keypads on eBay. I will update my feedback once I have the installation and see how they respond. But for now, you could not ask for BETTER Customer service. Their salesperson is honest and will not quote you on something you don't need. She is also friendly and so funny. Just call and ask for Glenda.

From the owner: We are Virginia's and Northeast North Carolina's largest privately owned and operated security…read morecompany. Call us today for a consultation!

I had used this company about three years ago and had successful results with them setting up a tv…read moreand installing some surveillance cameras. Almost two moths ago, I called them to replace some of the cameras and take care of some other issues. A service representative came out and told me what needed to be done but no one ever called me back to set up a time to take care of the issue. I called them twice and no one ever returned my calls. My next communication with them was to get a bill for $280. I was charged what felt like a huge amount for them coming out and talking about the problems but they could not or would not fix the problems. If they had at least contacted me to tell me that they could not fix the problem, I probably would not have been so disappointed with this business. I will not be calling this company for any of their services in the future.

Great job installing & setup of my new smart TV and sound bar. Knowledgeable and efficient.read more

Searched for a security system and found Hampton Roads Security. Not only was the equipment better…read morethen the internet specials and the larger national firms, the monthly monitoring was less. We also got log in's to both the alarm panel and the monitoring center to see everything and make changes. The system was all color screens and could do things for our home like turn on lights when we are away like on a timer. They were able to install within 2 hours which was important and did not pressure us in any way to sign up. They also gave us a 30 day no questions asked cancellation if we didn't like. I would recommend to anyone looking.

From the owner: Hampton Roads Security is a locally owned, Chesapeake based company that is becoming a leader in…read moreresidential and commercial security services. We provide strategic security solutions for home, business and commercial clients. New installation, service and monitoring of alarm, CCTV surveillance and access control systems.

Made the appointment through yelp and showed up right on time to assemble ikea furniture. Job was…read moredone diligently and quickly. Thank you.

We called several companies to get a tv installed. Tommy answered right away which was greatly…read moreappreciated. Excellent service!! Definitely hire Tommy to take care of your tv mounting.

This company is as good as they come. Well informed about the latest technology they help us stay…read moreon the cutting edge. They have great customer service and stand behind their work 100%. I recommend them whole heartedly. Stephen

Very, very happy with the purchase and installation of our new home theatre system. The price was…read morereasonable, especially considering the installation of a fairly complex system, which is beyond the capability of all but the most "electronically-handy" homeowners (myself included). Since we were moving from Northern Virginia, we were dependent on the recommendation of others -- and John (the company owner) was exceptionally responsive to our questions and timetable. (I particularly appreciated the fact that John permitted me to have a new TV shipped from Amazon directly to his shop, since we were "on the road" between homes and not yet in the local area.) The installation team -- Kevin and Cortez -- were on-time, polite, professional, and very helpful in walking me through the system operation. Moreover, John personally followed-up the very next day to ensure we were satisfied with the installation -- that's great customer service! I'd unhesitatingly recommend Spartan Pro-Tech, LLC for all your home theatre needs in the South Hampton Roads region.

A no kidding, full service, brick and mortar (and mobile if you need it) locksmith / lock and key…read moreshop. They have it all to include home safes as well. Great staff, great location and extremely reasonable pricing. They will not gouge you. Period. They are now my "go to shop", forever. I won't think of going anywhere else now. I highly recommend them to you. Super nice to deal with. Family run shop. Brad.

Last week I had a phone conversation with Melisa (sp) of Coffey's Lockshop to have a key made based…read moreon a photo of manufacturer's code, which I sent per her instructions. She and I agree to a following morning pickup of my promised key. Next day, I drove 20 or so minutes to get the key as we had agreed. But, when I arrived as we had scheduled, Melissa was in a back office and front desk attendant was clueless about the arrangement made. He asked Melissa, still in the back office, who replied that was unable to obtain the blank? So, instead of calling me back as soon as she determined she would not be able to fulfill the agreed to delivery, she did nothing and I wasted time and a trip to lower Newport News. No, apology for the inconvience, Melissa never even got up to come speak to me but let the attendant stand there at the counter s with a puzzled look. My brother-in-law by the way successfully used the same photo I had sent and Shorty Wallens Locksmith made the key shortly afterwards! Moral of the story as another reviewer stated, "not the same Coffey's it was back in the earlier years.