I found this service thru Google as being a local service. First off, they are not local to Nashville. The West End location is just a Mail drop to then send your hard drive off to wherever they are located (California? Ohio?). Secondly, after describing my problem on the phone to a representative (which involved recovering data from a consumer grade 1TB hard drive with no physical damage, just a file structure train wreck in OS Time Machine) I asked for a low-high price range to fix the problem; I live across town (from what ended up just being a Mail drop anyway) and didn't want to make the drive if it was going to be way out of my budget. He said it would be in the $400 - $2000 range, with the higher estimate being based on them working around physical damage. I was willing to pay between $500-$700 to recover my data so this seemed reasonable. After driving 40 minutes across town to the Mail drop and realizing I could have just printed a label and sent it from my house, I waited a few days to get the free estimate. The estimate was for $2700, with an option to expedite the process for an additional $600. Not only was this out of my budget, but it was WILDLY above the range quoted me on the phone. After talking with several people who have also had to have similar situations with data recovered from other services, they all agreed this was price gouging; predatory capitalism attempting to profit off of desperation. If I had sent in a RAID drive that I ran my business off of and was involved in a building flood, this might be a reasonable cost, but extracting project files from a perfectly intact 1TB WD Passport HD for $2700 is ridiculous! To sum up: They falsely advertised as being a local business, gave me bad info over the phone, and then attempted to price gouge me. I'm sure there is flowery legalese to describe all of this as perfectly normal for this line of work, but I call BS all the way. If this is the normal price range for their services and they typically only work with businesses, they conveniently forgot to tell me all of that over the phone and wasted 10 days that I could have been attempting to recover my data elsewhere. If you are just a person looking to recover personal files and small project data, look elsewhere. read more

This is one of the most professional companies I have ever had to deal with before. I believe the services they provide are more for bigger business companies that have large amounts of data. I do not doubt they have top of the line clean rooms and everything needed to properly access data. I'm writing this review because to create awareness about them. My story in a nutshell is: I dropped my hard drive, contacted Secure Data Recovery, I had my drive shipped to their facility, then quoted me on a price, declined the service since the price was too high for me, recovered my data with company that did it for much less. Sending in a $120gb hard drive I was not expecting to be quoted at $1406 to recover my files. That was real turn-off for me in my situation. I can validate that price if you are a large company with terabytes of data to need recovered, but for me and the videos/images/documents that was too much. I went with a company that recovered my whole drive for $300. So why the price difference? Well I think this company caters to, like I said before, organizations or people that have large sums of data that need recovered. I was very impressed with their whole process of contacting me after I filled out a form on their website. Chris called me, sales rep, and walked me through the entire process. I could check on updates through their site on the diagnostic process. Very impressive. Then after they called telling the price, and working with me on what the best option would be. Their price was just too much in the end for what I needed, but I can see where large amounts of data that need recovered would justify spending ~$1000. The only thing I had to pay for their free diagnostic service, is you pay the shipping of your hard drive back to you. Summary: Great company, professional and friendly service, are kept well informed through the process. expensive $$$ for smaller data recovery needs. read more

I thought the pictures and videos would be gone forever when our toddler thought it would be fun to smash the old hard drive. It was the only place a lot of the pictures were saved, so my wife and I thought they were lost forever. Not sure how they did it, but Secure Data Recovery really saved us and was able to recover over 99% of the files. Service was very friendly and we are thrilled to have the memories back (and backed up safely). Thank you very much!! read more

The folks-- esp Chris-- are fabulous! When my external HD took a fatal tumble in an airport fall, he helped me get the drive to them, recovered, and returned with speed, attention to detail and respect. While I hope never to need them again, they'd be my only choice in a data crisis. read more

I am a researcher and had a very large and complicated project, that despite having backups, the recovery of a computer hard-drive that crashed would greatly facilitate our work. I cannot say enough about how professional and efficient the service provided was. When you have a problem, there is nothing better than having competent and caring team at Secure Data to help you through the process and to get you back up running... read more

Secure Data Recovery Services was able to save .999% of my files.This was a tremendous help to me. The daily website tracking is comforting. Rob A. was very helpful in getting the data recovery procedure to completion. I know where to go the next time... Geek Squad could't provide these results and it wasted my time. I RECOMMEND SDR TO ANYONE!!! read more