I chose to use this storage facility during the summer of 2010. This facility had the lowest price available at the time that didn't require a long-term lease contract. On the morning of my move in, the property manager was about 30 minutes late in opening the office. Since I was using an hourly truck rental, it was a little bit of an inconvenience. When I signed the rental agreement, the facility had a special which included a free lock for the unit. It turned out the lock, while it was a disk lock, was a small, less secure version. Two months after I moved in, I went back to drop some additional items off and found that the lock had been drilled into. Luckily the lock held, and nothing was stolen. When I brought it to the attention of the property manager, she admitted she was aware that the lock had been tampered with. However, she failed to call me and let me know. In addition, since the lock was almost destroyed it had to be cut off. The property manager informed me that she didn't have anything to remove the lock. I was forced to pay $100 for a locksmith to remove the lock. Needless to say, I moved my stuff to a different storage facility with better management and more security.
Some additional notes:
-The insurance offered through this storage facility covers only $2000 in damages or loss. Forgo the monthly fee they offer and use your own renter's or homeowner's insurance.
-While they like point on that the property manager lives on-site, the facility is located on two different properties, 2 blocks away from each other. Don't let this give you a false sense of security. While the property manager drives around in her golf cart a few times during the day to deter thieves, at night the only thing protecting your valuables is that lock (no security cameras either).
-Many units are 18-wheeler accessible. So if you have a big truck, the facility can more easily accommodate you than many Public Storage or similar facilities.
-Some units (even my large 25'X30') have only standard doors, rather than the roll-up door. This can make it harder to fit large items or impossible to store any vehicle in many units.
Bottom Line: The monthly rent and move-in specials can be appealing, but you'll be sacrificing security, some convenience, and have to put up with apathetic property management. read more
