We were with another company. Ferrell Propane. Horrible company! We are both in our 70's...we…read morebought our home in October of 2025. The previous owner told us she just had the propane tank filled at the end of September so we should be good through about May..So being the people we are...we believed her. No reason for her to lie about this we had already bought the home. We moved in in November. On September 17, 2024, once the home went pending... we called Ferrell Gas to set up an account for October 5, when we would be closing on the home. We set up our profile etc..but for some reason they never set up our account...But we were told that was all we needed to do to get it changed over. In January.. our propane ran out...It was in the 30's and in the 20's at night. We called them and told them our situation and they told us we didn't have an account...WHAT? Ummm we set one up and they said they saw where we called but the account wasn't fully set up by THEIR representative!!! But they had our profile in their system. They also told us there was an issue with the account with the previous owner. I asked what it was. Was told that she leased the tank...(for 12 years) and still owed $840 on it,. No problem...if that is what it takes to get heat in my home I will pay it off. I was told this on day 4...of making calls daily. (Each time I was told someone would get back to me,..no one ever got back with me!) They couldn't tell me this one day one! So now I own the tank. I was told they would be out in 12 days to fill the tank. Again I told them I was out...They told me they would "get back to me" to see if they could come sooner. For the next 5 days I called THEM to see if I could get some help. After talking with 6 other people for help over the 5 days period...I finally got a woman who HELPED me. She could heard how upset I and frustrated I was to the point of tears. She told me since I know own the tank I could get anyone I wanted to fill it up. She told me I wouldn't get the paperwork on the tank for up to 2 weeks...and I would need this in order to get fuel from someone else. I toler he I never received anything that I bought the tank..not even a receipt...So she sent me an email for proof that I had purchased it as she said she wouldn't want anyone to do this to her Mother! Bless this young lady. So I called a local company here in Fort Worth JOE RIDER PROPANE and they came out that very day...worked me into their schedule...everyone was out on deliveries ....so the owner came out and took care of us!!! That's a company who takes great care of their customers even new customers! With in 2.5 hours we had a safety inspection done and a full tank of propane! It gave me great joy to call Ferrill Gas back and tell them to cancel my order and account! You won't believe what they then said...well since its an emergency.... we can get out there first thing in the morning....!!! WHAT! What happened to not being able to come for another 6 days...I would NEVER EVER do business with this company! EVER! I told them no way...cancel my account. It's now been 4 hours since we got our tank full by Joe Rider Propane and we are finally warm after 6 days of freezing! If you're looking for a propane company....Call a company who cares and is VERY Professional and takes good care of you. JOE RIDER 817-237-3325 save yourself much frustration and headache! They are THE best Thank you Joe Rider....

The staff working at Joe Rider is so so nice, especially the ladies in the office. This is the…read moresecond time I have dealt with them and have received great advices, great prices and great service from them. Last year I purchased 10 30-lb propane bottles at Costco for my new home generator and took them to Joe Rider to fill up and today I am going back to purchase a couple of 20-lb bottles and fill up for our new Blackstone grill. I am 74 years old with cancer (therefore needing extra help) living in south Arlington and I wouldn't go anywhere else because of the help and service they provided me. Thank you guys.