Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

Clean facility and very helpful staff to help with anything that comes up. Highly recommend to any…read morebusiness owner looking for warehouse space.

Mariah is fantastic! She takes pride in her property and making sure her customers have the best…read moreexperience possible.

Southlake Storage is a very nice facility and provides excellent customer service!read more

After my husband moved from Minnesota to Texas this past Spring, he needed a storage unit. After…read moredoing some research we found this one. It was in a great location as well as very fair prices. The facility is nice and clean with speed bumps for safety. You drive in and put in an access code, then locate your building where your unit is, where you then walk inside. Your unit is locked by your personal lock and key. Due to some health issues, we needed to close our unit last week. On Sunday we emptied our unit out and because my husband opened it in his name only, I thought it would be much more difficult to close our account and I was anticipating a battle. I called two days after we removed all of our items and spoke with Justin. He asked me which unit, I wanted to close and he verified that during their walk thru that is done on a regular basis, that was noted so everything is fine with closing it. I could barely believe it. No questions like, why do you want to close it, or he did not try to talk me into keeping it, and most of all, no hassles for me in closing it since my name is not on the paper work. He explained that when people completely empty their unit out and remove the lock and key, that is a pretty good indication that their storage is no longer needed and they just wait for the phone call from them. Just as easy as that. It was a real blessing to have one less thing to have to worry about right now in our lives. Thank you Justin and Extra Space Storage. I highly recommend this company!

SCAM ALERT!!!! SECURITY ISSUES!!! 1. When I signed up, I…read morewas drawn in by their internet special, paying $153/month as of October 2024. Since then, my rate has changed three times in less than a year -- first to $233/month in November 2024, and now to $297/month as of August 2025. 2. Unauthorized Access and Property Damage At one point, contractors entered my unit without any notification or consent. They tore down the back wall of the unit, entered my space pushed every item to the front of my unit, and rebuilt the wall, leaving dried grout and debris scattered across my belongings. I didn't find this out until I walked in my unit noticing everything had been moved. When I reported this to the office, I was told it was "impossible" anyone accessed my unit -- until the contractor, still on site, confirmed exactly what happened. The office had no clue what the contractor was even doing. It took me seven months, 42 phone calls, and constant follow-ups before this issue was finally addressed. The delay and lack of accountability were unacceptable. Their plan was clearly to make it impossible to reach anyone and then hope I give up. 3. Recurring Flooding & Lack of Transparency My unit has flooded multiple times, especially during heavy rain. Yet unless customers pay for additional flood insurance, the facility offers no assistance or responsibility -- even though it's clearly a known and recurring issue. Renting out units that repeatedly flood, without warning tenants or addressing the drainage problem, is highly negligent. Extra Space has demonstrated a pattern of disregard for customer safety, property security, and constant price increases. UPDATE!!! The Grapevine location's manger GUS just informed me that they are kicking me out for being mean to him. No cussing or threats, just calling him out for all the issues. His energy was exactly like mine. When he called, he was thrilled to be delivering this message and even let it slip that he had seen this review. Gus loved having that power. He also greatly exaggerated our previous conversation and even admitted to lying when changeling him. ES upper management has failed their customers by giving managers like GUS, power to kick customers out with zero follow up! The lesson here is, don't hurt Gus's feelings and don't discuss all of Extra spaces issues in reviews or they will just kick you out. I mean, it is their business, so they can do this, but I can also warn you not to do business with them or all of this will happen to you!

My husband had a great experience with this location and specifically with Amy. He has used this…read morefacility twice because of the quality customer service, ease of rental, cleanliness of the rented space and the convenient location. No doubt he will be renting here again in the future!

kaleigh great costumer service very helpful worker good attitude a plus from me she was very…read morerespectful from the timed i pulled up i have a boss who she helps all the time if we run into any problems at the storage she give us great answers and feed back she just a great worker all around the board it never a dull working day for this individual at all if you need help from any body when dealing with the particular storage dont hesitate to ask for keleigh

I would like to first say Thank You! Thank you! The…read morecustomer service and warm welcoming from Rusty and his wife made me feel as though I knew them already. Nicest people ever. Let along very clean environment and safe place to have my personal belongings stored. The fact that they actually watch their camera's was a plus for me. I called to pay and Rusty greeted me and let me know he seen me the night before. (On camera) confirmed I chose a great place. I would definitely recommend them to anyone. Thanks again.... #Ms. EMMITT

I could have never imagined using 'delightful' and 'storage' in the same sentence... that is until…read morenow. My dealings with Leah at Advantage Storage on Harry Hines in Dallas have been a pleasure -- and her professionalism, coupled with a sweet voice and demeanor, make even a task as unpleasant as moving stuff in the Texas heat feel like a breeze! I would highly recommend anyone needing storage to go see them!

I arrived at Texas & needed to return my Penske Van & trailer. Though the gal working there already…read morehad closed; She assisted me in backing in the trailer & disconnecting from the van & parking it alongside. She took about 35-40 mins after she was already closed & took my keys & physically check both my van & trailer in. Great customer service & superb accommodation of customers! Thank you so much!

Easy to store items, had a problem with my code to open gate and that was fixed by the end of day…read more Storage unit was clean and secure. I recommend them- used them for several months.CS

Great storage facility. Affordable rates and on site management. The manager, Ralph, is wonderful…read moreto work with. You won't be sorry you changed. Extra Space Storage was my previous rental facility and they priced themselves out of my budget. Ridiculous rate increases.

From the owner: Since November 2021, Steelcreek Storage Lewisville, under new management, prioritizes top-notch…read moresecurity. Upgrades include enhanced surveillance cameras, bright LED lighting, commercial-grade wireless overlocks, new 8ft fencing, sophisticated gate systems, and cylinder-lock roll-up doors. This facility offers a range from 5x5 to drive-thru jumbo units and outdoor parking, ensuring a secure space for a variety of storage needs. The focus on advanced security measures, like improved locks and lighting, affirms Steelcreek's commitment to providing safe, accessible storage solutions for residents and businesses, with comprehensive amenities for maximum convenience and peace of mind.

I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!