I have a front tooth that suffered trauma. I scheduled a consult with Bryant and Junge for options for the tooth.
First visit:
I showed up 10 minutes early, checked in and sat in the lobby and proceeded to play around on my phone. During this time, the receptionist spent her time calling people about her time share. 45 minutes after my appointment, I'm still in the lobby and my phone rings, it's the receptionist, the same one that checked me in asking me if I was going to show up for my appointment. Although, apologetic and offered free x-rays, I felt some deception by the receptionist when Dr Junge felt a need to explain to me about letting the receptionist know I've arrived. Dr Junge was nice and friendly and so was the hygienist, he explained my options and how bonding my tooth would be better than implant or a bridge. He was detailed and made me feel comfortable. We decided that I would come back in 2 weeks for a 2 hour appointment. They estimated the cost around $1000 before insurance.
My 2nd visit:
I was called a few days before my visit and was told that Dr Junge was out on emergency but that Dr bryant would be available. fine. The day of my appointment, 45 after my appointment was to begin, Dr bryant shows up and proceeds to tell me that he has to clean my teeth.
Dr bryant starts cleaning my teeth, tools malfunction and the dental hygienist shoots ice cold water directly on my teeth, they were perplexed why this hurt. During the cleaning, Dr bryant was called out on a phone call and I was left in the chair laying down I'm not sure why the hygienist couldn't finish up. He finally comes back and again the tools aren't working, they finally get them to work and ask me if I want something for the pain shots, just stop shooting cold water directly on my teeth it would be fine, most use lukewarm water. He proceeds to finish and it was not a pleasant experience, BTW, I do not have sensitive teeth.
After the teeth cleaning, Dr bryant proceeds to tell me that the bonding is just temporary but if I want him to do it, he will. Wait, wait, if I want him too? this is what I was told was the best solution by his partner, I'm confused. Dr bryant proceeds to tell me that the three teeth need to be pulled, I need a bridge and implants and I believe a flipper until all that can get done. Wait, wtf, his partner and my previous dentist both said that the surrounding teeth were healthy and only if I ever lost them naturally would a bridge or implant need to be done. Now I'm being told that over $30k of work will need to be done and what do I want to do? I'm like I came here for a bonding, not that my heart is set on a bonding, I'm just being told something completely different, that is totally opposite of what I've been told and I need to make a decision right now on how to proceed. He then says that he would like to pull these three teeth today but if I really want the bonding he'll do it but it'll be just temporary.
I'm seriously upset and feel like a bait and switch has taken place, my trauma tooth is loose why am I all of the sudden being told that I have two other healthy teeth as described by other dentists need extensive work. I tell them that I'm leaving and the hygienist, who was there for both appointments, tried to tell me that nothing has changed and that they will do the bonding. NOTHING HAS CHANGED! She was sitting right there when Dr Junge said that the surrounding teeth were strong and in good shape and so much so he didn't want to do a bridge because that would cause unnecessary trauma to these teeth. I simply said that I'm being told completely different information and that now I need a second opinion and I walked out, an hour and 45 minutes after my appointment was supposed to begin.
I was in a vulnerable situation, where I was in the chair, tools out and not even being given an explanation of how Dr bryant felt this issue escalated to such an invasive and extreme path. I'm not given any time to process, just simply what do you want to do. They seemed perplexed and lacked compassion on why I was leaving, why I was angry and confused. I advocate my health and this didn't seem right, I don't understand why perfectly healthy teeth need to be removed because a single dentist says and how he would lack any understanding of how I would feel confused by this. I feel like I was in a state of agreement, I don't just agree to things without having all the information and no one should and no one should feel the way that I felt. I wasn't even offered a pamphlet on what his suggested procedure would look like, I wasn't offered resources or reasons just left with his $30k suggestion, like it was no big thing and what do you want to do?
Fuck this office on so many levels. read more