I went in with an emergency; he'd never seen me before. I had a very painful molar and could not get in to a dentist I had seen in the past. I was worried at first, because it's always a bit worrying to try someone new, especially when you're not overflowing with cash and have no idea what to expect.
That he has 1920s posters in his exam room made me think he was my kinda doc. I was right.
Let me say that Dr. Herrin is a true gentleman, and made me feel not only comfortable, but like he truly wanted to help. I had, MANY years ago seen someone in the same building (seems he's long gone) who came off more as a car salesman and very arrogant - so this was a welcome surprise. I currently have no insurance and he was compassionate about that.
He could not treat my molar, but explained quite thoroughly two options, and even agreed that my choice was the best choice not simply the cheapest (which it is),. He referred me to an oral surgeon that he himself has gone to, and sent the x-ray right on over to them. He also gave me a hand written explanation/rec. to give to them. When I walked into that clinic, they indeed already seemed to know who I was, and set me up.
I appreciate that Dr. Herrin didn't go in guns blazing and possibly hurt more than he could help, though of course I wish it could have been so simple. I appreciate how much time he took to speak to me and also future options after having a surgical extraction, and why it was better to let them handle it -- just in case. The person he sent me to even had an exact price quote so I won't be stunned when I go back for the procedure.
Dr, Herrin was also very kind in letting me know that should I be in pain while I'm waiting, or have any issues, to call him immediately and he'd further assist.
I will definitely go back in the future for cleanings and fillings and the like. Also, they managed to see me the same day as I called. I know last minute problems can be difficult to fit into someone's busy schedule, but the place I had gone before, the receptionist didn't seem to really try...or appreciate that I was in pain. Not even a reference. Customer service even of the "non" dentists of the office, is very important, and I was very well taken care of at West Seattle Dental/Dr. Herrin. read more