called to have pellet stove repaired. I told them the problem, bad auger motor. tech came out,…read morespent an hour. confirmed the bad auger motor which he brought a replacement for. installed and confirmed proper functioning of the stove. tech provided bill for $612.97. it listed $350 service fee and $216.00 for the auger motor. I spoke with Darrel , owner. I told him I would pay the billed price for the auger motor which retails for $89.99. they need a profit margin which I understand. But they said nothing about a $350 service fee. Darrel states the customer should have asked.... first he offers a $100 discount then offers 50% discount to $315 and tells me do business elsewhere. I bought this stove from this business and have had them do all the service for over 30 years. NEVER AGAIN. Dishonest business/people.

Great service, honest people, personable and highly skilled. We were considering replacing our 20+…read moreyear old gas fireplace because of some malfunctions and difficulty finding parts. Larry looked at the unit, located the problem, procured the parts and his tech fixed the fireplace for around $400. It saved me lots of money for a replacement and kept another hunk of metal out of the landfill. Highly recommended, will do business with them in the future. Thank you Larry and crew!

Summary: Failed inspection, zero accountability…read more I hired this company to install a wood burning stove, and the job failed Washington's blower door test due to a half‑inch gap they left around the stove pipe which was brining in cold air into the house. The inspector confirmed it was a major source of air leakage. When I contacted John (installer), he dismissed the inspector, claimed "31 years of experience," and blamed me for not doing my building inspection before he installed the stove. Jeanne (owner) backed him up and sent me multiple pictures of building code screenshots which are no help to me when the building inspector says the job isn't correct. Finally, she demanded a $259 service call just to review their own work. Instead I sealed the gap with high temp caulk and had a retest done, and it passed immediately. The inspector showed me his machine which had measured a decrease in air leakage equivalent to closing a cracked window. When I told them Jeanne and John, all they had to say was that now I've voided my warranty by adding the caulk. No apologies, no attempt to make it right. I wish I would have seen all the 1 start reviews they had on Yelp before I tried to support a local store that is clearly going out of business.

I've read the other reviews here and essentially had similar experiences. I had a wood stove flue…read moreat my cabin replaced, and too soon to know if it was done correctly (have a tenant there). but my experience with Jeannie, the owner, was miserable. I had asked her to email me the invoice before I paid, and she simply sent me a single number. I asked again for an invoice via email. Maybe she doesn't know how to send an attachment? anyways, that took a couple of weeks (over the holidays), and she starts getting really nasty and threatening. Avoid this "business" like the plague.

I spent over a grand for a new hot tub cover that was supposed to be made for my hot tub. That's…read morewhy it took 2 months to arrive. The clips to fasten it are ob the front not the side.

Great customer service. Helped me troubleshoot my spa problem today by running a free test on my…read morespa water. I was having an ongoing problem getting my pH level right and realized, after testing at the store, I had bad test strips. They also provided a thorough printed out action plan to get it fixed. All with a smile - appreciate the help.

Brookdale lumber, and its team, is what is sorely needed in the South Sound! If yoiu are lucky…read moreenough to work with James, then you are working with the best! We ordered a bunch of lumber and decking, then had to make revisions, and they were very accomodating. The materials are top notch, but only beat by the service.

We shopped around this year for our stain and the only place that could get us a match for last…read moreyears fence stain was Brookdale Lumber. Ace was sold out, Lowe's & Home Depot didn't carry the brand. The guys at Brookedale Lumber are courteous, competent and customer service oriented. The fact they are close to my home is an added bonus for me. So if you need home improvement pieces or wood this is your stop. They are AWESOME!

Needed a refrigerator ASAP; called around to Home Depot and Costco...all had a lead time for…read moredelivery. Our tenant mentioned Sears. Called them. Super efficient and helpful. Walked in, found what I was looking for. Best price point. Brian was terrific! Will make this our go to store for appliance needs.

I went in to buy laundry supplies and only one clerk had a mask. It was down around her neck. The…read moreother clerk and the one other customer had no mask. There was no plastic barrier at the cash register. I do not judge people for not wearing masks, but I tend to go where more people are in compliance because my own safety is one of the considerations I have in mind when I shop. I'm going to need a refrigerator soon, but I won't shop at this store. I'll go online first, or find an appliance store where hygiene is important. Did they ever think that might be the reason they only had one other customer? Before Covid-19 I would have rated this store a 4 or 5. I bought my washer and dryer there a couple of years ago.

The people here are fantastic. I can't say enough good things about them. My first experience here…read morewas a year ago when I lived to the island. The military movers destroyed my washing machine and I was able to get a new one in no time at a great price. They helped me load it into my truck and I was on my way. Today was my second time visiting the store and again, I was blown away by the service and gratitude. My dryer died on me and I was in a real bind with sick kids at home trying to get through this COVID business. I was more than taken care of and I couldn't me more appreciative. Thank you so much; you made my family's day! And what's more...no more laundromat!

This store is a perfect example of why locally run places are so important in a community. We were…read moreon a mission to find a good capacity refrigerator this weekend. We tried the nex and Home Depot first, only to be told they have zero stock, and HD could not deliver for at least a week, up to three! Since we really wanted it soon, we left. We stopped in for our first time at the new location of the Sears hometown store, and immediately noticed the selection, while the display was a little smaller than HD, actually had stock available. We chose a great one, almost identical to the one we wanted at HD that wasn't available, for $200+ less!! In addition, they were able to deliver in a day's time. Speaking to the sales associate / manager was a pleasure, she was informative and helpful while also leaving us in privacy to make decisions. We chose to pick our new fridge up after borrowing a truck. As soon as we pulled up in the truck, Nicole, the manager brought our purchase right outside to us (new in the box) and helped load it right onto our truck herself!. Amazing service! Thanks Oak Harbor Sears!!

6/13/23. Service has been out many, many times since December and still no fix and broken jet…read more.. So, now 10 months into ownership of a new "replacement" hot tub from aqua quip, I am missing a jet and awaiting repair/replacement. Honestly, we never should have bought a hot tub, let alone from Aqua quip. I would love a conversation with Aquaquip but they truly, do not care. Only the service pros have expressed empathy for the situation. No word from the store, manager or sales person.

Having some trouble with our hot tub. Came in and talked to Andre, who offered very helpful advice…read more& hooked me up with several products. Quick service.

Always happy to come here for gardening supplies, we've also gotten our Christmas tree here for at…read moreleast 5 years. Staff are helpful and the quality of products is great!

I admire their small business in the neighborhood but the selection is not great and their prices…read moreare spendy.

The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.

Amazing and unique store in a central location. I hope to…read morereturn soon! Highly recommend it!

Many visitors and shoppers tend to have an emotional connection to Kobo, formerly known as Higo. I…read moream one of those people who calls it Higo, before I will remember it is in fact Kobo now. Higo is the original shop owned and run by the Murakami family. This is one of the few businesses that survived the Executive Order 9066 written in 1942 with thanks to the non-Japanese friends of the family who owned businesses in the same building. Today, Kobo represents a new generation of local artists, selling gift items, crafts, tees, books, art, jewelry, and much more at varying level of prices. I highly recommend Kobo when shopping for unique gifts. When I recently visited, they had a glass artwork on display, art gallery style. It was also the yearly Nihonmachi celebration, and they had a table outside with an artist painting one of three designs on classic Japanese windchimes. I was thrilled to buy one of these adorable windchimes commonly featured in anime including Studio Ghibli movies. For those who want to read the long version of the store's history: https://www.historylink.org/File/9094