My partner and I purchased a beautiful Jeep Wrangler from Seattle Jeep yesterday, and we had an excellent experience from start to finish. We began communicating with Adam F. before our visit to make sure we could purchase the new car at the price we were hoping for. Throughout the entire process, Adam was kind, personable, knowledgeable, and incredibly helpful. He truly went above and beyond to help us get a great deal on both our trade-in and new vehicle purchase. He was an absolute pleasure to work with. Scott C. in financing was also wonderful during the financing process -- helpful, fun to talk with, and great to work with overall. We highly recommend this dealership to anyone looking for a new car! read more

You can read the below or just look at the screenshots.... Either way, this place is classic "bait and switch" and then try to gas light you when you point it out. Toxic practices in the hopes nobody actually reports it and/or nobody actually reads the reviews. I will be filing with the AG and FTC, so that box is checked. You can read the review and avoid them and check the other box. Together we can get them to either be honest to their customers, or close down. Onto the review! If you read these reviews, the theme is the same. They engage in dishonest, bait and switch pricing. Their website clearly advertised a price (that was listed as the "no surprises at the dealership price"). Of course, that "no surprise" price was filled with surprises! When I called the woman who answered immediately got defensive and asked for proof. I sent screenshots at her request. The response was to get even more defensive and imply that it was somehow my fault for not recognizing the error. Gaslighting 101. I think it is better just to put screenshots than explain further. They clearly practice deceptive pricing and then try and hide behind "it was an error". It is frustrating that a business wants to lead with such dishonesty. You can judge for yourself, but hopefully you can save yourself the angst of spending anytime with this business. Their response when I caught them doing this was to ghost me and stop responding. It is not an honest business. You can also google about the current state of Jeep as a brand and quickly becomes a one two punch. Summary: Avoid. Avoid. Avoid. read more

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Big scam. They will charge you arms and legs before even start working on your vehicle. $250 just to plug the tester and read the codes, $25 for actually plugging the tester to your car and using it (WTF is that?). This $25 includes disposal.... Disposal of what exactly, if you just plugged the tester to the truck? Another $450 for wiring the tailgate light that took me exactly 6 minutes to do it. And get this: they're not sure if the problem is the tailgate wire and they will provide you an estimate for additional work after they already charged you $705. So expect over $1000 bill for $15 min work. And when you're all pissed off and scammed, the nice lady at the service department smiles in your face and asks you, "How was your service?". read more

My two-story review is going up their average that is crazy work if you think about it. I feel like some of the people here are well-intentioned they are just massively unorganized. Sometimes they return your calls sometimes they don't. Sometimes you find a sales person sometimes you don't. In the long run it's just massive communication problems. They literally sold me a jeep Cherokee that they did not have in stock. That is the fact there's no way of explaining it away. They may even try to respond to this review but that fact remains. After a lot of time haggling and sending numbers and even applying for credit at the very last minute they called me up and said whoops we don't have your car it's not in our possession we traded it to another dealer sorry about that. Mistakes happen I get that but then you make it right for your customer. They didn't offer me a break on anything else. All they offered me was the advertise discount discounted price on a model below. Again the sales people were nice but massively unorganized. You're gambling with your time and energy with this place. read more

I am sharing this to warn others about the predatory pricing, incompetence, and total lack of accountability at Seattle Jeep. I recently purchased a 2013 Subaru Forester I was told was "inspected" and in "good working order." Despite a sticker price under being $10,000, the dealership attempted to inflate the final cost to over $15,000 at the table with excessive fees and a $1,000+ penalty for not having a trade-in... I eventually paid $12,000 and change out the door. ( Well over fair market value, trusting that a major dealership's inspection made the premium worth it.) My trust in Seattle Jeep was a dangerous mistake. Within one hour after leaving the dealership; taking my family for a spin, the HVAC system failed to work completely. The windshield fogged so heavily I could not see to drive, creating a major safety hazard. A diagnostic by a Subaru specialist (AWD Auto) revealed failing A/C compressor bearings that were burning up, leaking high-pressure lines, and low freon. Additionally the heater blower fan wasn't working properly. The total cost to make this "inspected" car safe was $2,446.46. When I confronted Sales Manager Ryan Walen, he was dismissive, questioned my mechanic's integrity, acted almost as if i was making it up, and attempted to hide behind an "As-Is" sale. However, in Washington State (RCW 62A.2-314), all used cars carry an "Implied Warranty of Merchantability." A dealer cannot waive this by simply saying "As-Is"; it must be explicitly negotiated with a written list of specific defects being excluded. Since I was told the car was "inspected" and in "working order," they are in clear breach of this warranty. Ryan Walen told me he would look for a solution, but he has stopped returning my calls for 9 days. Because of this carelessness and the refusal to rectify a clear safety failure, I will be reporting Seattle Jeep to the Better Business Bureau (BBB) and warning everyone I know to stay away. They are happy to cheat their customers and ignore Washington consumer protection laws. Save yourself the headache and the potential $2,500 ( or worse ) repair bill, shop elsewhere. read more

They screwed my family over in a purchase. They paid the price in full and still has yet to receive the title after 4 months and they cannot get another trip permit as you can only get 2. DO NOT DO BUSINESS WITH THEM! Seems as much bad business as they get they should be a 1 star or less! read more

I'm looking for a car for my teenaged daughter. On Autotrader, these guys offered a Jeep for $3977, which was certainly a good price. I drove the car and liked it and sat down with them to do the paperwork. The saleswoman gave me paperwork with a price of $7400! I told her there must be a mistake and she went to "talk to the manager." I walked out the door and another salesman literally chased me into the parking lot, saying that if I paid all cash I could have the car for just $6,000. That's 51% over the price listed on Autotrader. Just to be sure, I went back to the AutoTrader listing to see if there was something missing. Nope. 3977 was the estimated cash price. Sure, I expected to pay tax and title, which probably should have been somewhere in the neighborhood of $700. This was ridiculous. I'm never going back to this dealership and I would advise everyone else to stay away too. read more

Overall, look elsewhere for a car. I found some of the practices there a little shady and very money oriented. They were very happy to sell the car when the price was high and did their best to NOT sell at a lower price including telling me I can't use a credit card to buy the car because I live in a different state and can cancel my card charge ( I have excellent credit and high enough limit to easily purchase the car I wanted). I wanted to use the card to get points. The sales guy literally told me I could cancel the charge effectively taking the car from them like I'm a thief. I offered to obtain a loan through financing to which the sales guy responded they will hold onto the car until all the money clears. What??? What dealer tells their customers they can't used a credit card implying I might steal the car then tells me I can't take the car if I finance it until the money is in their hands. They wanted cash or cashiers check for me to get the car that day. Makes me wonder if they were hiding something else on the car I may have missed. My Initial take - clean website with good pictures and CARFAX links for the cars I wanted to see. Sent email requests to get a little more information and setup a drive test time. Had a fairly quick response from the internet manager at the dealership. She interacted several time via text answering questions- seemed professional, cordial and organized things well. Arrived a bit late at the dealer due to some wonderful traffic on the I5 and a bit of a late start on my part. They had the car ready to test drive. The sales person who helped me was different than the internet manager. He took a copy of my liscense, handed me the key & dealer drive test form then encouraged me to 'get a feel for the car'. Before leaving, I walked around to look at everything. The pics on the internet and actual look & description of the car differed a bit. In person, you can see the paint fading/ peeling, several rust spots, rubber seal on the door falling off, hood latch was broken. I mentioned these things to the sales person, his response was 'We'll see if I can get a little bit off the price for you'. I asked if they could fix at least the rubber seal to limit rain entering, no response. I then asked a few questions about some of the aftermarket parts added on the car, he replied 'I don't know anything about this car'. Didn't offer to find out. The test drive went well. Decent drive for a used Wrangler though the shocks may need some attention. Went back after 20 minutes. Started talking to the sales guy again - we went inside and he presented an offer which differed from the price a week earlier. Initially looking the car had a lower price and I had a 500 dealer discount through my credit union. The offer he presented was 1000 more before all the other add on fee's. read more

Seattle Jeep - different discount / higher price listed 04/26/25 - 8,477 - Car Dealers Near Me - Seattle, Washington

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I was promised a top swap as part of my Jeep purchase, and it's written on a signed Due Bill. Four months later, nothing has been done. I've emailed, called, and followed up constantly. Sales Manager Ryan Walen has ignored every attempt to get this resolved. Once they made the sale, the communication stopped completely. If you're considering buying here, be aware: the dealership will happily make promises, but good luck getting them to honor any of them afterward. I've never dealt with a team this unresponsive. read more

Stay away the receptionist Kaitlin fine my advisor aleize fine both puppets to the service magr the general manager has no idea and apparently do I want care my car there for 30 days brand new hornet had to go to Jesse Jones. Thx Jesse read more

Absolutely the worst customer service I have ever experienced. These people are completely unprofessional and downright disrespectful. I was charged $300 for a key fob that didn't even work. I walked out to my Jeep, tried the key, and none of the buttons worked. I went back inside immediately -- literally less than a minute later -- and they refused to refund me. They did not give me a chance to try the key on my car before paying. The employee I dealt with, Eliza Soderberg, was dishonest from the start, noncommutative and to be frank, seemed very incompetent at her job. When I asked for a manager, things went from bad to unbelievable. The manager, Derek Carroll, was condescending, rude, and completely dismissive -- he actually told me it was "not his problem, it's a 'you problem'" while slurping and gulping his ramen noodle broth. All this man would do is say "no refunds and that it isn't his fault, "sounds like a 'you problem.'" This was repeated at least 5 more times to me. That's how little they care about their customers. To make it worse, of course there's Eliza Soderberg lying right in front of him instead of taking responsibility. I was shocked at how unprofessional and disrespectful everyone was. I've been in tears and so frustrated by this point and get my boyfriend on the phone. As soon as that happened, Mr. Derek Carroll totally changed his tone with my boyfriend.. From literally putting his hand to my face to try and hush me, belittling your customer -to sounding all jolly and peachy car talk with another Man. Now, I don't know if Mr. Derek Carroll has issues with women, but, Mr. Derek Carroll has issues with women... He then says to my boyfriend "I'll take $100 off." This is a no go cause the key doesn't even work. But this shows that Mr. Derek Carroll has the power to refund a customer done wrong or at least fix it and is knowingly being a jerk because "it wasn't me who broke your key, sounds like a 'you problem '" They took my money, gave me a broken key, and treated me like I was the problem. On the invoice they give you has the following printed - word for word: YOUR SATISFACTION IS OUR GOAL Thank you for this opportunity to serve you. It is our aim to perform all repairs requested on this repair order to your complete satisfaction. If our service was satisfactory tell your friends; if not, please tell us immediately. OUR GOAL IS THAT YOU WILL "DEFINITELY RECOMMEND CHRYSLER DODGE JEEP RAM OF SEATTLE/HYUNDAI OF SEATTLE AS A PLACE TO PURCHASE AND SERVICE A VEHICLE This too, is printed on my invoice - word for word: THANK YOU FOR ALLOWING US THE OPPORTUNITY TO SERVICE YOUR VEHICLE AT JEEP CHRYSLER DODGE RAM & HYUNDAI OF SEATTLE. WE STRIVE FOR 5 STAR SERVICE AND HOPE WE HAVE PROVIDED THAT FOR YOU THIS VISIT. IF FOR ANY REASON YOUR EXPERIENCE WAS NOT TO YOUR SATISFACTION, PLEASE CONTACT YOUR SERVICE ADVISOR OR OUR SERVICE MANAGER AT 206-365-3530. 1. I am nowhere near complete satisfaction 2. I told you immediately, within a minute, like it states. You decided to sit there and drink your ramen broth with it all over your chin. Mr. Derek Carroll did not go out and try the key himself nor did he send anyone to check either. 3. I DO NOT AND WILL NOT "definitely" recommend Chrysler, Dodge, Jeep, RAM of Seattle/ Hyundai of Seattle as a place to purchase and service 4. This dealership isn't striving for 5 stars. They just want your money. And Mr. Derek Carroll is striving for complaints from BBB. 5. As for contacting the service manager for my extremely unprofessional and degrading experience, surely I would, but it would probably still go the same way considering the service manager is Mr. Derek Carroll. Do yourself a favor and stay far away from this dealership. They clearly don't care about their customers -- only about taking your money and blaming you when their mistakes show. read more

Wish I could put Zero stars. Brought our Dodge Ram in for service. Charged $327 and did NOT fix the problem, AND caused a bigger problem! Then denied all responsibility. NEVER bring a car for repair here! read more

I had a great experience working with August, he was honest and easy to work with. I was truly surprised that my transaction went so smoothly! If I'd have read the reviews on Yelp before I stopped in I wouldn't have even stopped! I was pleasantly surprised. read more

We bought our Chrysler van from the dealer and past three years have struggled with the warranty department and service department. I would recommend never buying a warranty from Jeep. I also would recommend not using their service department because of the poor communication and the over pricing. We will never come back here. read more

We came in on Black Friday to check out some base model 4xe wranglers and worked with the internet sales manager to get the Black Friday special. We made it in and out in about two hours making the whole thing quick and painless. I will update my review in the future as sales sells the first car and service sells the second. Hopefully the service department is as good as the sales department! read more

Seattle Jeep - Car Dealers Near Me - Seattle, Washington

false advertising of pricing on their website just to attract customers . I called in before to check the pricing as it was a 1 hour drive for me . The sales manager confirmed the pricing . When it was time to sign the pricing went up by 7000 USD . I think the owner is not aware this kind of false advertising is against the law . Please read RCW 9.04.050 which is specifically talks about the false advertising going on your site read more

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WARNING: Dishonest Practices and Financial Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utterly dishonest practices employed by their team, specifically salesman August. The deceit began with gross financial misrepresentation. They intentionally lied about the true market value of my SUV trade-in, offering a valuation far below its actual worth. Simultaneously, they lied about the condition and fair market value of the pickup truck I purchased, making the entire deal a loss for me through deliberate deception. The dishonesty continued immediately after the sale regarding post-deal follow-up. I was explicitly lied to about the timeline for the payback from my trade, and their administrative team has since ignored my inquiries and dodged calls to resolve the matter. This demonstrates a complete lack of integrity once the paperwork is signed. The staff involved, including August and the representative in the finance department, exhibited deeply unprofessional and evasive behavior. They should not be trusted. Avoid this dealership if you value honesty and fairness in your vehicle purchase. read more

I would give zero stars if possible. Unfortunately, my experience with Seattle Jeep's Service Department has been a nightmare. I brought my car in for a general inspection and a fix for a weird noise my car was making. The Service Department made an erroneous fix, had me bring back the car after the noise started again, made the correct fix, and then charged me for the cost of both fixes. I have tried to get in touch with absolutely anyone in management for months now to hopefully get a refund on the cost of the erroneous fix, and NO ONE has reached out to me. I have filed with the BBB and AG's office and Seattle Jeep still has not responded to their attempts to contact them either. This entire operation feels incredibly scammy. Do not go here. Go literally anywhere else. Especially if you are a woman, they are incredibly condescending and evidently not good at what they are supposed to do. read more

Not a good experience-- get all your communication straight before you come from out of town. Not a terrible place, but don't expect anything except typical salesperson behavior. If a friend asked me, that's what I'd say. Good deals though-- I'll give them that. read more

Seattle Jeep - Their ad - Car Dealers Near Me - Seattle, Washington

RasAsilat was the best salesman ever to me and my family. He was MORE than helpful with purchasing a new car! He literally changed my life! I'll definitely be returning to do business with Seattle Jeep, simply because of how amazing my first experience was with RasAsilat! read more

I bought a car from Seattle Jeep a few years ago and took out a warranty and GAP insurance. A few weeks ago, that car was totaled. I was sure when I went in to talk to them about it I would get a hassle. But Matt from finance took me right back, gave me all the information I needed, and was incredibly kind and helpful. The front desk staff were wonderful also! read more

I recently bought a used SUV from Seattle Jeep, and I'm really disappointed in how things turned out. The dealership management promised in writing to split the cost of replacing locking lug nuts, but after the sale, they completely dropped the ball. I've reached out multiple times over the last 8 weeks through emails and messages with no response until I promised to post a not so favorable review. Well, I got a response right away that the check was being processed. That was 2 weeks ago, still no check and their voicemail system is awful. It's clear they're more interested in making the sale than keeping their promises. If you're considering buying here, be prepared to be ghosted by Rich (Finance Manager) and David (GM) once you drive off the lot! Customer service shouldn't end with the sale, but at Seattle Jeep, that seems to be exactly the case. Post Sale Ghosting, Broken Promises, Poor Customer Service read more

the front desk girl or whoever answers calls is extremely rude, she should not have a customer service job whatsoever.

Bought a Jeep Overland from this place in 2023. I've hesitated about doing a negative review because I do not like doing this. But dang, I'm still mad at the treatment and BS they dished out. So, I'm finally putting this garbage experience to rest. Do not let them know you really like a car. The great, "we'll work with you" quickly disappears and like a shark smelling blood, you are lost if you really want the car and they will not honor any discounts they verbally tell you to get you to come in. Drove the new, used car off the lot and the casing around the drivers side mirror popped open bigger than previously seen, as we had not noticed this smaller flaw at the time of purchase, and the sales rep, sure as hell did not point it out. They told us, "no problem, we'll fix it". They even wrote up an "after sale" work order. Then they decided it was too expensive and refused to fix the problem. Lots of lies of "the part is on back order", "we'll mail it to you", and stalling or not returning calls. They even said we had to drive all the way in so they could verify the VIN number, so they could order the right part. What??! They had all that information on file and were just jerking us around. We finally offered to pay for the installation if they would just order the part at cost. They thought that was good and would get the part. Yeah, right. That was another lie. Don't even think about talking to the owners, they are too important to offer customer service or call you back. So, all the negative reviews have a lot of merit. Steer clear of this place if you are in the market for a used car. I see that this has not changed since June of 2023 when we spent months enduring the many lies and dismissals of not being worthy enough to receive decent care. Shame on them for turning what should have been a great experience into a degrading one. read more

Do not trust this dealer! I bought a used car from them and they made promises that they did not follow through on and also engaged in questionable sales tactics. read more

I stopped by on my way to another dealership just to check out a 2025 Jeep they had with only 2,000 miles. After test driving it I was uneasy about the amount it rattled from rear to end. I was still willing to let them run some numbers past me. The first thing I noticed was they had the MSRP for a used Jeep less then $100 from the original sticker price MSRP. The original sticker on CarFax had extras that the previous owner didn't return with the Jeep and of course the delivery fees . . . yet the MSRP was almost exactly the same. They also added on extended warranty cost and charges for a dealer add on (LoJack). I have a 770+ credit score and they were estimating a 9.99 interest rate with a projected monthly payment of $600. Every time I brought up my concerns regarding the excessive rattling they wouldn't acknowledge my concerns. I even test drove a brand new on just to be sure because I know Jeeps have mild rattling on the front end. After the second test drive I knew the previous owner made the most out of his 2,000 miles to cause that much damage. Even after explaining to them that I had stopped there hoping for a good deal to save myself a 3.5 hour drive to Gresham Jeep because they had better deals on 2025 Wrangler Sport S in the new green color . . . it was clear their advertising about having the best transparent pricing and best deals in WA holds no weight! They held me there for close to 1.5 hours trying to talk me into buying this used jeep that it was CLEAR I wasn't interested in unless they took the price down to reflect that it was used and would cost me money to get it worked on. I told them they were stressing me out and their style of tactics is why nobody likes car dealerships. I was finally able to leave by lying to them about needing my husband to come look at it. I left there and drove out to Gresham Jeep, and they changed how I see dealerships. They should be the gold standard!! The staff were beyond fun, friendly, and just a good time to be around. I left with a brand new 2025 Sport S in the fun new green color for almost the same price Seattle Jeep was trying to off load that used rattling Wrangler Sport in plain white. My payments are even under $600, and not once did they push extended warranty, or invasive dealership add-ons like Seattle Jeep. To the contrary they threw several extra goodies in the back of my new jeep that were not expected :0) Don't bother with Seattle Jeep!! Make the trip to Gresham Jeep, you will NOT regret it! read more

This dealership is not responsive to customers. My assessment is based on firsthand observations. It was nearly impossible to speak with anyone who could make leadership decisions. Recommend going elsewhere for service. Post amended after the ersatz response. If your team has grown, why, after ten days (plus), did we still not hear back from your budding staff? Customer service should be your major overhaul - not providing excuses and deflecting the problem back onto the customer. I'd try to call "again"; however, I'm skeptical that another ten days will pass without a response. read more

I'd give them 0 stars if that was an option. I was told that a car was being held for me and I had an appointment scheduled for a test drive. I arrived, was not even acknowledged just had the keys dropped into my hand and pointed to where the car was. When I came back, ready to sign and purchase, I was belittled, laughed at, and told someone is currently buying the car and there's nothing they could do for me. Q and the Sales Manager Ryan barely even gave me any respect- no eye contact, interrupting me constantly, no apology, and no sense of remorse or empathy. The worst experience I've ever had in customer service. read more

lying greedy sleazy tactics. overall horrible way of doing business by straight up lying to people's face. recommend avoiding this place and going to a different dealer. Do not fall for false advertisement discounts, its just to get you in and then prices will go up drastically. read more

If you are out of state DO NOT BUY FROM THIS DEALERSHIP. We leased a car from here and live in the state of Oregon, it took us 3 months to get our registration and fees completed. Oregon DMV is not the easiest to work with and was contradictory with their information at times, but Seattle Jeep's ability to complete the process that they are supposed to complete as a dealership was horrible (to put it nicely). I spent countless hours on the phone with Seattle Jeep and Oregon DMV completing this process because the dealership was incapable of figuring it out on their own. We had to pay for numerous trip permits because the registration was taking so long, several USPS certified mail packages to cover items they couldn't complete correctly (or would blatantly ignore my directions and send incorrect information that I had to fix later), and late fees because of their inability to finish the process or communicate clearly....and they didn't reimburse us for anything. They would also tell us on many issues "this is getting done today", then after a week of me following up several times, they would tell me "we are starting this today", proving that they are deceitful and dishonest in their communication (I have meticulous records showing all of this if they tried to claim otherwise). A big sticking point was the Oregon Use Tax. While we now understand we were supposed to pay directly to Oregon Department of Revenue, their complete lack of communication on this during the purchase process and the fact they specifically listed the tax on the signed documents as paid and collected lead to us assuming they had paid it and incurring late fees only once we were notified by Oregon DMV. I usually refrain from giving reviews most the time, but if I can save one person from the months long headache, financial impact, and amount of work I had to put into this process I will give all the information I can. read more

Long story short, I brought my truck here for repairs, it took over two months to return my vehicle back, they rarely answer the phone, they always give you excuses just to make things look good, they want it to over charge me for the repairs for over 400 hundred dollars, good thing I hade a print out from original contract, in their invoice says very clear, cash or debit 3%off if you pay total amount of invoice and I was denied, just an afoul experience at this place, not planing in coming back ever!! read more

Absolutely NEVER bring your money or your car to this dealership. I never write back reviews but I have been treated so absolutely horrendously and I don't want it to happen to anyone else. I brought my car into Seattle Jeep in JUNE of 2024 to solve some issues the car was having. After three attempts to fix it they decided that it was an engine issue and contacted my warranty for a new engine. When this happened I was second in line for a new engine. August became September. September became November and soon there was no foreseeable timeline for this engine. The entire time Seattle Jeep was paying for my rental car and I was so impressed with their customer service and care. In January I was told that I was now 13th in line and that meant I wouldn't be getting an engine anytime soon. That same week Derek the service manager called me to reprimand me for "insisting on a new engine and rental car" when I didn't buy my car from them and my car "wasn't his problem". I was never given another option besides waiting for the new engine. At this point I have discovered that they could have been looking for an aftermarket engine this whole time and weren't. In the last two weeks no one will call me back. If I DO get someone on the phone they just sound irritated that I would even be the slightest bit frustrated after everything that's happened and tell me they will pass on a message. I'm so unbelievably disgusted with their complete inability to take responsibility and attempt to resolve any of this. Please save yourself all rhetorical trouble and find somewhere else to go. read more

I must say I was quite surprised by the overall rating here for Seattle Jeep, as I read through them the only thing, I could think was these people can't have purchased very many cars if they think the sales tactics at this establishment are questionable. In fact, this is the only mainstream dealership I've ever been to that was open and honest with why the price was the price, that gave me a price over the phone, put it in writing before I drove out there and gave me the price of all the cars I was interested in (and as I wasn't even sure what car I wanted I asked for the pricing on so many cars...so many lol). Seriously at other dealerships it's like pulling teeth to get them to give you a price on two different cars. I have purchased two vehicles here and both times the service was superb, and they did in fact beat every single price we brought to them. Two nights in a row the sales staff (Matt and Katelyn) was speaking with me and my husband, back and forth, until 9 o'clock at night, and we had started conversations at like noon and when they opened. This was my first lease through them, and I have never had better lease terms...Usually the fine print makes you cringe in lease terms, but each of the fine print items was like a bonus or free gift. Bottom line, I won't be purchasing anywhere else. And one of the best parts was that the sales manager helping us this time, was the same person who sold us our last car. It's refreshing to be a return customer and have someone remember you from 3 or 4 years earlier. If you are reading this review to decide if you should come here, I urge you to go and ask for Katelyn (and her sales manager Matt). Tell them Jenn sent you as I was a somewhat difficult customer I assume and the least I can do is give them some referrals after what they accomplished for me! read more

Recently purchased a new Ram 1500 from Seattle Jeep. I spoke to a bunch of different dealers in the area during my purchasing process and I can fully guarantee you that you will get the best customer service at Seattle Jeep. Matt & Scott went above and beyond to make this process not only easy but enjoyable as well- not to mention the process was extremely easy and very fast. I did most of the deal online and when I arrived on a Saturday they literally had me out of the dealership in less than 30 minutes total. They were very transparent and never pushy. They ensured I was fully taken care of and happy as well. They even followed up the next day to ensure I was loving my new truck. I can not thank them enough and would highly recommend Seattle Jeep to anyone looking for a new or used vehicle. Thank you again! read more

I was coerced into taking down bad reviews by a guy named Thui Nguyen who claims to be the general manager. I ordered a $100,000 truck that was delivered on 11/03/22 and never received a phone call or email, and they sold it from underneath me. August, had the audacity to tell us he called us and we told him we didn't want it. I can prove through call records I never received a call. They tried to "help" over the weekend but weren't able to because now I have no money down. Not to mention, I took my car here for a check engine light 17 times before JJ gave up and decided to call my husband a liar and say there's nothing wrong with the car. Took it to AutoNation Bellevue and they fixed it in one go. MORONS AND CON-ARTISTS HERE PLEASE GO ANYWHERE ELSE. AND NOW THEY DISABLED REVIEWS ON GOOGLE BECAUSE THEY KNEW I WOULD DO THIS. read more

I went to see how much my Jeep Gladiator was worth and asked them for an evaluation. They offered me $42,000 for it. I went back two weeks later with no additional miles on the vehicle and they redacted the offer with a new offer of $35,000 a reduction in price of $7000 in two weeks. i went to another place and immediately was offered $45,000. these guys have no honor. please do not trust their word. I'm writing this because they just couldn't do the right thing and I don't want anybody to fall for them at word or trust value. Please sell or shop for cars somewhere else. read more

Bought a Jeep from here and experience was alright except at the end of the day when everything felt very rushed and I suddenly had a bunch of questions going over the paperwork later at home, about why things were so much more expensive than expected. Support has been pretty poor since. I try to call or text, less than half the time do they pick up or get back to me. Love my Jeep, but they have a few things to work out before I would be super comfortable going back there, or recommending the business to anybody else. read more

Me and my friend went to here to check out a truck, and wanted his car which they undervalued by an insane amount! And they held onto his keys and kept trying to convince him to sell his soul for a truck with way more miles than his sports car.some manager guy came out and was being extremely rude to all his employees, including kaitlynn, yelling at them to "move the fucking truck, I guess I have to do everything myself!" Overall the worst dealership I've ever been to. Thank you kaitlynn for being such a nice person in that hellhole. read more

Literally talked to them for a week about a car and when i showed up they had sold the car ... I drove 2 hrs btw

My partner and I went to this dealership in the hopes to buy a Jeep Cherokee and feared the worst. From the minute we entered the lot we were greeted by a very kind sales person who welcomed us and quickly walked us over to Matt Trujillo (who my partner spoke to over the phone about inventory earlier in the day). Matt was so knowledgeable, patient, professional, kind, friendly, cute with our dog and very fair during the entire purchasing experience. We were at the dealership for sometime and during the sales process other sales staff took the time to say hi, offer help and were so sweet with our pup as well. The finance manager had to do her job and try to sell us extra warranties but still was very personable, knowledgeable and fun during the finance portion of the purchase. In the end Matt also took extra time to explain many features of the Jeep Grand Cherokee we ended up buying before we hit the road. Matt and his sales team made buying an SUV a very positive experience. We want to thank everyone for all of their excellent customer service and treating us and our pup very well. We highly recommend this dealership for anyone interested in a Jeep. read more