In early March, 2016 we thought we'd get a jump on the Winter 2017 Florida rental season by booking a condo for the month of Feb. 2017. We discovered the Anasthasia Condos that are managed/rented exclusively through Coastal Realty(rentals@coastalrealtyfl.com). What a nightmare this realty company is !! Unprofessional and incompetent doesn't even begin to describe their business practices. More like unethical and indifferent.
Their website clearly states a "28 day minimum stay". Fine. We scour the condos available(unshaded) and book one that sleeps 6 for the entire month of Feb.2017. Sign multiple documents including contract, terms and conditions, etc. ,etc. Leave a near $600 deposit that is practically not returnable. All goes well, so we put our 2 adult children on notice and immediately go about the business of arranging airlines, hotels and car rentals for the trip down and back. Several days pass and we receive a peculiar voice mail from , what sounded like a very young woman, stating "the computer made an error and the previous renters get first priority ". WTF ! The website works perfectly and nowhere does it say that previous owners get first dibs. I leave two voice messages for her and send off an email saying we aren't backing out , and that the computer didn't make a mistake , we have all other arrangements/commitments in the works.
A week goes by, we get a call from this woman who essentially tells me tough $#!+. I ask for the owner of Coastal Realty, leave her a voice mail and nearly another week goes by and she sends me an email( because she didn't have the guts to call me). She essentially says "we are returning your deposit, computer accepted your booking by mistake and besides, the previous renters get first right of refusal ". UNPROFESSIONAL and TOTALLY INCONSIDERATE ! Told her of our other arrangements- made no difference. To take this to a whole 'nother level, she forgot to exclude the caption from her young manager who left a very derogatory and insulting remark about me. UNREAL ! I returned emailed her and she made a lame excuse , stating that the description of me was an "internal code"
B.S x 100.
If you want to book a condo to rent in St. Augustine , FLorida avoid COASTAL REALTY -2 DONDANVILLE Rd. St. Augustine , Fl 32080 AT ALL COSTS.
They will treat you like $#!+ and couldn't care less about what they've done. read more