We had an unfortunate experience with our 8 year old son trying on special contacts at this…read morelocation. We were not thoroughly briefed before the appointment that staff would not be allowed to assist him with the contacts, and that parents weren't supposed to be in the room while he was trying them on. This was a traumatic experience for our son (the contact got stuck in his eye and the doctor had to use a small plunger to pull it out after I begged them to) but especially traumatic as parents watching our child struggle while the staff did...nothing. I hate leaving negative reviews but parents need to be told EXACTLY what to expect so this situation doesn't happen again. No, we will not use this business again nor can we recommend it.

Terrible customer services! I ordered my contact lens few times. Payments were charged but no…read moreproducts received. I had to call and asked to find out that they never placed the orders. It caused long delay and they never called patients to inform issues occurred. This time even worst, I waited 2 weeks, never received my product. I had to call again. They told me my prescription expired after 2 weeks!!! Never call patient to inform issues occurred, payments charged but no products received!!! Do yourself a favor, don't do business with this eye clinic!!!

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

Can't praise enough. Very easy to work with, very knowledgeable. Goes beyond to make sure we are…read moretaken care of, healthy and happy.

From making appointments to insurance billing, the staff managed everything seamlessly and I really…read moredidn't have any issue with co-pays or anything, since Eye-Q Vision is in-network with my insurance. Dr. Hamasaki is really great; he is knowledgeable and addresses my concerns. Highly recommend this place!!

Beautiful store, beautiful eyewear, beautiful professional employees that have knowledge about…read moreeyewear and vision. Great optometrist very clean environment.. wonderful parking area, the cost of glasses were reasonable. All around I had a wonderful experience and I would suggest LensCrafters to anyone.

The BEST LensCrafters In The WORLD Jeff Is INCREDIBLE! Friendly , Polite And Professional. Would…read moreRecommend LensCrafters And Jeff Himself ANYTIME

I have been to this place for eye exams a couple of times. I…read moreliked the spacious and clean facility. The staff here are very welcoming and friendly. The doctors are also nice and helpful. Parking was always easy, as there is both a parking lot and a parking garage.

STAY AWAY from this place!!!! Got a confirmation text less than 24 hours from my appointment,…read moreshowed up, and they said my appointment had been cancelled because they didn't have my address on file and there's nothing they could do. Said they were too busy to squeeze me in and asked if I wanted to reschedule. Why would I ever give them my business after taking time off to make my appointment just so they can mess up again? What a worthless system.

After going to optometrist that made you feel like they were running a mill for years and not…read morerespecting your time and not doing a thorough job (will not mention who!) this place has changed my mind about optometrist offices. I feel like I am getting 5 star treatment every time I go. I love all the staff as they are very polite and try everything they can to answer your questions and I love Dr. Jang as he answered EVERY SINGLE QUESTION that I had and even asked me if I had any more questions at the end which I really appreciated. He did a very very thorough job in inspecting my eyes and took one look at my glasses and could tell what prescription I needed. Amazing! He is a very kind nice doctor. I love coming here and will continue. :) ooo and his office even offers these super trendy contact lens I could only find in Korea AMAZING! :))))

Nova Eye Care will NOT cover your prescription unless you use their own doctor. I have been to…read moremany opticians over the years and they have always covered RX's from other doctors. Nearby Eyecon took care of me.

Very disappointing experience. The staff showed unprofessional behavior and the overall treatment…read morewas poor. The service lacked attention to detail, and it felt like the team was inexperienced and not properly trained. I would not recommend this place based on my experience.

As a new patient, establishing care anywhere can be daunting. But it was so easy here! With online…read morebooking requests and texted communication I felt taken care of every step of the way. My exam was timely and informative. Dr Nguyen explained my prescription in a way that made sense to me and didn't use any complicated jargon. I felt at ease the entire time and never was pressured at all. You will be taken care of here! They also repaired my glasses that I'd badly bent over the summer which I thought would be beyond repair. Amazing!

Ok, having read through the one star reviews, it's too bad peeps had those experiences and…read moreexpectations. My wife and I visited this clinic before deciding where we would fill our eyeglass prescriptions. It was here or Costco. As it turned out, we went with MC Family Eye Center (MCFEC, this clinic). They were very professional and worked through my indecision with me. My wife knew what she wanted (Zeiss). Anyway, the staff and docs were great and we will be back. If either of us need a cheaper second pair of glasses as a back up, sure, we'll consider Costco again. However, Costco does not cold mount lenses. That's important to know if you bring your own frames. I'll be asking MCFEC if they do. If so, it's a one-stop shop with a lovely lobby and decent choices for frames. Five stars. ;)

If you use any of the services provided by Mill Creek Family Eye Center, please get ready to get a…read morelawyer because they will sue you if you don't pay your bills right away. In my 37 years living on this earth, I have never been sued. I got a 4 page court summons for... guess how much... $103.00 balance. This whole excessive threat has been quite an overwhelming experience for me personally. I highly encourage everyone to be cautious with their aggressive billing tactics and understand what you're getting yourself into. Or just avoid them and find another "family" oriented eye care professionals in the North Seattle area. Just a friendly warning from a very friendly patient.

Best service you could ask for in eye care also they have a wide selection of stylish framesread more

If you have astigmatism, consider a different place since Dr. Wong will charge an additional $135…read morefor fitting contacts. Our insurance did not cover this part of the routine eye exam. My wife's doctor before did not charge her for this, and my eye doctor also will not charge for it. Kaiser Permanente's eyecare will not charge for it either.

We ended up at LensCrafters when we couldn't find a kid's glass at my optometrist's location. We…read morepicked up a nice frame from here - we got a great deal. I was super happy. they had a deal going on at the point and I could get another backup glass for less than $150. After a month, we picked up that as well. It was all great. We visited in between for some adjustments and they did it so well. Now when it comes to my glasses, I picked up a frame, they checked my insurance and they did the math - it came around $600. I asked the guy who helped me why it's that costly, I had never paid more than $200 for my glasses ever. He said there are some changes to my prescription and for those glasses my insurance is not covering much. He showed me a few options and finally I ordered mine. I went there again for another pair - this time a reading glass - nothing fancy. It was another person who helped me this time. With a decent frame, it came around $400. I was curious when I saw that amount. He mentioned that my insurance is charging out-of-netwok - that's the reason the cost is high. Then I asked him to check my order - which is already in processing. He confirmed that I was charged the out of network rate - which the first person never mentioned it to me. I ended up canceling that order and did my orders elsewhere - costed me $145 and $120. I never understood why they hid the fact that insurance is charging at out-of-network rate. I understand that customer may not have checked whether LensCrafters fall under in-network or out of network. These are grey areas which change every year when you renew / change the insurance. Why don't they show the minimal courtesy to inform the customers about these details. You may get a few orders, but how long will you get on with it??? Never again!

Why the 3-star reviews from everyone? I just had an amazing experience with Josh (btw, a 17-year…read moreemployee in this LensCrafters location.) Not only was he extremely knowledgeable of how glasses should fit, but he wasn't afraid to suggest a different frame if it didn't "look right" for my face. He shared the benefits of bi-focal (over my habit of having reader-only glasses and a separate pair to correct my normal vision.) It was a GREAT experience from the minute I arrived till the time I left 90 minutes later. Best of all, he was very patient!