You really need to look at the Optical shop separately from the Optometrist, Dr. Wayne Tudor. The optical shop is pretty good, they what they need to do and are relatively friendly and competent. The two might technically be separate entities, but there is some sort of association there. Dr. Tudor said I must pay upfront for my exam and then submit to insurance. I did submit the bill to my insurance company. The insurance company, mistakenly, paid him directly, so he got paid twice for the my exam. He then failed to refund the payment to me. After three attempts and a myriad of excuses, I contacted the insurance company who paid me and took back Tudor's payment. Sears Optical lost a formerly loyal customer. read more