This was by far the worst shopping experience my family has had. Joan specifically was awful. Initially we picked out 2 frame options and were discussing lenses. Joan only showed us the most expensive lens option. When we asked to a lower grade lens she claimed that the one she showed us was our only option.
As a result we left the lens crafters and went to another location to get a second option. Only at this location did we find out there are at least 3 options available. That location didn't have the frames we wanted so we went back to joan all within the same night.
We went back spoke to her and ordered the 1.67 lenses with the frames that i had wanted. She had someone else check us out, and we were all very happy and excited about the purchase.
Now almost a month later my glasses were ready to be picked up at a location that is close to my home in Miami. As he pulls out the glasses i realized she had ordered the wrong pair of frames!
After waiting this long for the glasses I was extremely upset. I had called to speak to her supervisor but alas she is the manager at this location. Joan was awful, unhelpful, and honestly rude. I will not be going back and i have filed a complaint with the corporate office. read more