Review on behalf of my amazing senior neighbor Mrs. L: I happy obliged to be her designated escort to her eye appointment; dilation of the eyes = no driving for 4 hours. Entering through the Appliances Department from the parking lot, we were greeted by Abdul. Mrs. L checked in, he stated it would be a few minutes to see Dr. Kwan as he was wrapping up with another patient. While we waited, Mrs. L asked Abdul if he would mind taking a look at my sunglasses that were too tight. Not only did he stretch my specs, he thoroughly shared insight on the ins & outs of knowing your facial measurements, how to accommodate the wear of comfort & the 411 on ordering online. After my quick tutorial, my frame measurement is a 16/17 & my sunglasses felt a tad bit better. Dr. Kwan came out, gave Abdul an update, approached Mrs. L with a welcoming handshake & took her back to the examination room. About an hour later she called to let me know she was finished & ready to go. Once I returned Mrs. L shared how happy she was about the service that she received not only from Dr. Kwan, yet Tameka as well, as she was wonderful in assisting her with picking out her new glasses & answering all of her questions. I enjoyed watching the interaction between Mrs. L & Dr. Kwan (& the other patients present), as she stated how satisfied she was with her overall appointment & that his staff was so very helpful & kind. In turn, Dr. Kwan was just as happy to hear of the compliments. Dr. Kwan's patient care is absolutely 5 star. read more

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First came to see Dr. Kwan one year ago for my wife's first contact lens exam. After reading Yelp and Google reviews, she decided he would be her best bet-- boy, was she right! Sears Optical does not do glamorous advertisements. They're not trendy, they're not "in vogue", but they have the best optometrist I've ever worked with. After her exam, when it came to do mine, we scheduled with him right away. Dr. Kwan is a very humble and decorous man who [I believe] truly cares for each of his patients' health. He took the time to introduce himself, share his background, and spend about 5-10 minutes just asking about my background and eye health, any concerns I'd had, etc. He has a wonderful bedside manner and was able to walk me through how each test affects my prescription and how my eyes are progressing. What I liked best: he actually LISTENED to my concerns and addressed them during the exam. I have been wearing glasses since the 7th grade. I have never seen the same optometrist twice because, frankly, they've all ignored what I have to tell them. Dr. Kwan has not only earned my praise, but my continued business. Thank you Dr. Kwan & Sears Optical for a great eye exam! read more

Dr. Kwan always takes the necessary time to build relationships with his patients, and at the same time - efficiently see people in a timely fashion. He is genuine, likable, and explains things clearly and so where the patient understands. He's the best Optometrist I've ever been to in 25 years, so I'm sure he'll be a great fit for anyone else. read more

I have never had a more thorough, sincere, competent and patient-oriented eye doctor, and I have been seeing eye doctors for almost my whole life ~30 years. Dr. Kwan and the Sears Optical office in Westfield Mall have always followed through and taken immediate action to ensure my satisfaction. Dr. Kwan took the time required to figure out the best contact lens prescription for my poor eyes, which have baffled other eye doctors. He is approachable, welcoming, friendly and treats his patients with respect. I agree with Alana B's statement "If doctors were more like him in America, I think our healthcare system would be better. " read more

Great experience at Sears Optical. Dr. Kwan is an excellent doctor, with great manners and very knowleadgeable. He explained everything in detail in a manner I can understand, and gave me great recommendations. The staff was very pleasant and helpful. Overall, I am very satisfied. Recommend to all!! read more

Dr. Kwan and Marie are both great to deal with. Dr. Kwan was patient and took the time to explain everything he was doing and answer all my questions. I've never learned so much from a doctor as I have with him. Marie made the insurance paperwork and payment as easy as possible and was helpful in other ways. Definitely recommend them! read more

Excellent service. Dr. K was very professional, explained everything, took the time to address my concerns, and is a rare find. His staff is also very patient and courteous. Unfortunately, I had to pay out of pocket because he is not a network provider... But it was all worth it. I read the reviews on Yelp and got an appt on the same day. Highly recommend. Only wish my insurance covered. read more

I called to make an appointment for my mother. Sid who answerd, was such a pleasant, very informative, a wonderful customer oriented person. When we got there we were greeted by Sid who at the moment was busy with a customer, he asked to excuse himself and introduced us to a very pleasant young lady, her name is Marie. I am so glad we decided to come here. Marie is an outstanding employee. She assisted us in getting the right pair of glasses and gave us the best price, compared to EYES, HOUR EYES, AMERICA'S BEST, LENSCRAFTERS. Her attiude was so unusually pleasant compared to employees i have come across over the years at stores. She is very informative on glasses, she took 1hr half with us without rushing us at all. Marie is very personable!! She exceeded in customer service and her skills are exceptional. I will return here again for myself and my mother. SEARS SHOULD AWARD MARIE AND SID! Lisa & Leonor Bikle read more

One star is for their irresponsible service. I booked appointment from the website and received confirmation on email and text . After arriving at the location ,they told there is something wrong with online appointment system . Fucking ridiculous, waste of my time. Came here taking permission from work . Try to go to responsible and professional location or call ahead multiple times to confirm. read more

Dr. Kwan is the best! I have been seeing Dr. Kwan for the last few years - he is the best! Thorough exam and a pleasant professional demeanor. I am following Dr. Kwan to his new office now that Sears is closed! If you want a great eye doctor - call and see Dr. Stephen Kwan. read more

Dr. Kwan is great. We ordered glasses and contacts from the Optical after seeing Dr. Kwan. The "manager" told us the contacts would be in in 5 days and that we would get a deal by buying both the glasses and contacts at Sears. Well, yes the price he quoted was good, and we paid, but alas we paid for nothing. The contacts are still not in, and it has been over 2 weeks. We can not get a straight answer from this manager and sales staff. He and his co worker, both have given us the run around - and initially the manager tried to tell us that we were wrong about when we ordered the contacts, and that no it hadn't been a week only 3 days, EXCEPT we had the receipt. While we understand backorders and unexpected circumstances, his dishonesty is the issue for us. While we love Dr. Kwan we will NOT be purchasing again through the optical while the current staff is there. PLEASE BEFORE YOU PURCHASE ANYTHING FROM THEM- CHECK CONSUMER REPORTS, We wish we had, Then we would have known that this is not an uncommon situation.- you will NOT have your glasses nor contacts in the time they promised and you will be stuck with managers and sales staff giving you the run around and outright lying to you. THEN, like us you will still be trying to track down your lenses. read more

I agree with everyone. I especially want to commend Dr Kwan and Marie. Both customer service oriented and you feel like they are doing everything they can for great service and products! read more

ditto on what Kim said. I couldn't ask for better customer service. One of the front desk people who handles the insurance/payment, etc was very nice and accommodating. didn't pressure or rush me at all. i had a good deal with my employers insurance and he was able to beat it. doctor kwan is very professional, took the time to answer all of my questions. there were a few customers, but they did their best to assist everyone in a timely manner. well worth the wait. i'll continue going here for exams as long as they have the same staff working there. read more

Haven't had such a good eye exam in years! Dr. Kwan is very professional and knowledgeable. Even though I was late, he was very calm and took the time to explain everything and perform a thorough exam. I'm already recommending him to everyone hahaha. read more

Dr. Stephen Kwan has been my family eye doctor for more than five years (after getting his name from Yelp). He's the best eye doctor I've had in 35 years of wearing contacts and eyeglasses. With Sears Optical closing, he moved to nearby Rockville Eye Center at 11125 Rockville Pike, Suite 303, phone (301) 231-5222. He is caring and thorough with his exams, gives good explanations and advice, and is great with my children during their exams. I already have a routine exam scheduled with Dr. Kwan at his new location and cannot recommend him highly enough. He's one of several doctors at Rockville Eye Center so ask for Dr. Kwan directly when you call. read more

Dr. Kwan is the man. If doctors were more like him in America, I think our healthcare system would be better. He takes his time to answers ALL questions and double checks, everything. He is so soft spoken that he makes you feel comfortable and doesn't assume anything. He does his due diligence and is thorough. At my visit in March, he was running behind and my appt was pushed out a few hours. Dr. Kwan really had to go pick up his kids but gave me a complete exam and gave me the best customer service ever. Any other doctor would have just rushed out and given a half a-- exam. I have followed Dr. Kwan from Target in Greenbelt and I live in Virginia, so that just tells you that good help is hard to find and I would follow him anywhere.. and you should too. He doesn't try to up sell anything that you don't need or give you random prescriptions. read more

I have been going to Dr. Kwan for over 5 years. I drive 30-45 mins to see him and it is well worth it. He is a exceptional eye doctor who takes his time with you and really cares about what is best for you. I have new health insurance now that isn't covered by him but IDC I will still come to him to take care of my eyes. Best eye doctor I have ever been too! read more

This is my third trip to Sears Optical and I cannot recommend Dr Kwan highly enough. He is thoughtful, kind and sincere. Dr Kwan takes as much time as is needed to make sure that you are receiving the very best eye care. His patience is phenomenal! I so appreciate the amount of detailed testing he does to make sure my glasses fit exactly according to my needs. Dr Kwan explains everything you need to know about your eye health, and genuinely listens with empathy and professional care to make sure it's just right. WOW. Does it get any better? His staff up front are terrific. Bright, courteous and not at all pushy...just there to help and serve customers in the best possible way. Hats off, guys! You really do it right. read more

Best eye doctor experience I've ever had. A thorough exam, some great tips for staving off mid-life reading vision loss, followed by a lot of help choosing the perfect frames in a no-pressure atmosphere. They also went out of their way to get me the most out of my vision insurance, and threw discounts in on my out-of-pocket costs. Highly recommend!! read more

Dr Kwan and Marie are the best. He was thoughtful and explained everything to me. She was kind and helpful. I can't believe they work at Sears, but they were fantastic and you ant beat the prices. read more

I can't recommend Dr. Kwan highly enough!! He is thorough, professional, knowledgeable and pleasant. His manner is gentle. He took his time and patiently answered all of my questions. He's extremely knowledgeable. Beyond 5 stars. read more

I made an appointment to see Dr. Kwan in a hurry, as I was moving and wanted to take advantage of my annual eye exam before changing insurance. I called at noon and they got me in at 1:20. When I arrived, two staff members (Abdul and a woman with a side shave whose name I didn't catch) greeted me and were eager to help me. After a short wait, I went in with Dr. Kwan. I have seen maybe ten eye doctors since 2002, and Dr. Kwan was the BEST I've ever met. He smiled, was extremely polite (always asking "may you remove your glasses," "may you look straight," "may you read me these words"), and obviously knew more about the way eyes work than any doctor I've seen before. Last year I saw an optometrist who said I had an astigmatism. That didn't seem right to me since I was seeing with my glasses just fine and wasn't having trouble with off-center vision. I never got glasses with that prescription because it felt off. Dr. Kwan tested me extensively for astigmatism and concluded what I thought was true--no astigmatism! I was between -2.5 and -2.75; he spent a solid 10 minutes giving me different tests and helping me make a decision for what was best for me. Same with contacts--he spent a lot of time with me deciding which type to buy. This man is a gold mine. He listens with compassion and knows his stuff. I highly recommend him to anyone with any vision issues--he's the best!!!! read more

Quite amazing what selection of eyewear Sears has now (beats the heck out of a Chevy Chase eyewear store, in which I wasted 2 hrs). And the service is impeccable -- the lenses are excellent, and the frames fit perfectly first time the woman adjusted them out of the box. Sears is the new black. read more

The primary reason I went to SEARS OPTICAL is because it is listed as one of the providers under my vision benefits, and I just happened to choose them from the list. As usual, it is very difficult on a consumer to make a transition from a provider that he or she knows for a long time to a brand new one. For that reason, I was reluctant to go to SEARS OPTICAL or any other provider for that matter. And it was my first experience with SEARS OPTICAL, and I would have to say that Marie and Anna do take the customers concerns in consideration. Long story short, I finally was able to choose two pairs of frames, which looked very nice but were not expensive name brand frames with the help of Anna. And after I came to pick up the finished products (frames + prescribed glasses), I was a little concern about choosing the identical frames for my two choices on the deal SEARS OPTICAL was running. Marie, explained to my that I could replace them if I wanted to; however, she said that if I do like the main pair so much that it would make sense sometimes to have the same frame as my backup in case I break them by accident. read more