[Edit] I finally got in contact with the provider and they agreed to waive the bill…read more Overall the eye care there is good and my main issue was with billing.

The service has continued to deteriorate over the past few years, culminating in a lens grinding…read morethat was faulty, (despite taking well over 45 minutes promised). Furthermore, a regular set of glasses that were being picked up were tightened and then the arms fell off 2 hours later!! I'm sent to wait with a large group of people this wasting another hour of my time. I'm not a happy camper. Shout out to Tony as he seems to know what he's doing!

Fast and efficient friendly service. Very thorough and confident eye exam. Highly recommend Dr…read moreLerner

I can't recommend this location enough . Everyone was very…read morehelpful and friendly, especially the frames retail staff! I only had to wait a few minutes for the doctor and she was very fun, quick and professional. I knew before I arrived that my insurance would only cover frames purchased at one of their (For Eyes) franchises in Washington DC, but the gentleman was happy to give me detailed recommendations for other branches, & even which staff to speak to. He even placed call for me, answered all my questions, & let me try on frames.

Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Because of a recommendation from a coworker, I called All Eyes on Rockville multiple times (1/2 at…read more10:44 AM, 10:46 AM, and 1:01 PM, 1/3 at 2:17 PM, 1/4 at 3:33 PM, left two voicemail messages, and emailed them once through their web portal) to get an appointment. No response from them, unfortunately. It shouldn't be this hard to get an eye doctor's appointment. I called another place, the phone was picked up within one ring, and an appointment scheduled in a 2-minute phone call.

The downtown Bethesda store optometrist, Dr. Shotor, gave me a very good and thorough eye exam. He…read morewas very good about answering all my questions. Also, the frame consultants Joe and Marjan were very helpful. In addition, manager Oscar gave me what I think was a very good price for 2 frames. Oscar worked especially hard to make sure I got the best price available. Lastly- Janelle was very knowledgeable / nice during my preliminary eye check.

Refused to tighten my eyewear because of liability since I did not buy my glasses from them.read more

My wife had an appointment to pick up her glasses. We were forced to wait 35 minutes while the…read moreslow-poke stuff served customers who came after us. She then discovered that her newly installed lenses had visible laser markings in the corner of the glasses. She'll have to go back a week later and hope for the best!

The folks at Voorthuis really understand what customer service is all about. I came in hoping to…read moreget help with glasses made somewhere else. The other optician didn't make the lenses correctly and didn't fit them in my existing frames correctly. Voorthuis checked them out for me, suggested what had to be done with the lenses and pointed out that the problem with the frames was a frequent issue with the line when it first came out. They got in touch with the manufacturer to get a warranty replacement for me. I then used their feedback to get the other optician to fix the lenses. Voorthuis did so much to help me even though I wasn't their customer initially. I am now. Thanks Voorthuis!

Large operation. But excellent care. I have one main doctor, Dr Schwartz but have seen another…read morerecently who was also excellent. And my wife as also seen two different eye doctors over the years. And we have never had a bad experience. The front desk is polite and attentive.

From the owner: Washington Eye Doctors is an independent eye care practice serving patients and their families in…read moreChevy Chase, MD. Their experienced staff of eye doctors and opticians provide thorough eye exams using advanced technology, offer prescription updates, a vast selection of eyewear, and precise eyeglasses or contact lenses fittings. They also specialize in dry eye disease treatment and myopia management. Schedule an appointment with Washington Eye Doctors for personable and professional eye doctors you can trust.

Customer service must have been out sick. Neither of two reps came from behind the counter…read more Answered head down, "yes" or "no" or "that's discontinued." No follow-up, "what are you looking for?" or, "Be right with you." One guy did get a pair of glasses from stock, and then took them back, because they were being discontinued. End of discussion. Eventually, I was glad to see a 3rd rep come out to the floor, but didn't engage me at all. Been a WP customer for many years at other locations, and this was a dramatically different experience.

I visited the Bethesda row store around 5:50 pm to select a new frame for my glasses. The store's…read morelisted closing time was 6:00 PM. Unfortunately, at just about 6:01 PM, as I was still finalizing my choice, the employee named [Renee] used very inappropriate language and told us to "get the f*** out of here." This was extremely offensive and unprofessional, especially given that only a minute had passed after closing time. We were not even allowed a brief moment to finish up or take a quick look. I understand the importance of closing on time, but the manner in which we were asked to leave was unacceptable and left a very negative impression. I believe that this does not reflect the level of customer service your company

Note that I have very mixed feelings about this place so this recommendation comes with a very…read morestrong caveat: I've had wildly different experiences at this store. GOOD EXPERIENCES After multiple places in the area couldn't help with some flimsy glasses, I ended up coming to this LensCrafters location multiple times. Each time not only did they fix the problem, they spent 15 mins on it, they looked great, and they didn't take a dime from me. The people who helped me were a delight. Five stars all the way. BAD EXPERIENCE I understood that Lens Crafters (based on the name) actually crafted lenses. They made it in the store. I thought that was the whole dang business model. Then, for some reason they had to order my lenses and then they got lost in transit. I am just baffled. Is this just a standard glasses shop now like every other place, but with weird shipping issues? Maybe that was just a bad week? Lastly, I do have to point out this is business owned by Luxottica so please look up that business before you come here.

Oh, dear, I woke up this morning, only to discover that my glasses had broken in two. Luckily, I…read morenoticed that there was a screw that disconnected from the ear of the glasses. I had seen LensCrafters on my way down Rockville Pike, on Rose Avenue. It is a brand new store and I decided to give them a try. As, soon as I walked in Ifty asked me if he could help me? I showed him my damaged glasses and he offered to repair them. I should mention that I had previously bought my glasses from another LensCrafter's. I browsed around and was impressed by the selection of glasses and lots of staff members available to help customers. LensCrafter's has really redesigned their stores to be plush and comfortable. Six minutes later, Ifty brought me my glasses all fixed and looking good. I promised to come back after my next eye doctor appointment and get my new glasses there. Thanks LensCrafter's and Ifty for their great service and beautiful new store.

The exam was complete especially since we required non routine follow ups for on going issues…read more We had an issue with our insurance which they personally called me to resolve, showing their dedicaton to resolving complicated issues and customer service. If you need non-routine medical follow up or diagnosis, this is a good office to go to.

I used to love this place, but it now appears to be understaffed and poorly managed. A patient…read moreahead of me waited forty minutes to be seen. After waiting twenty-five minutes myself, I asked how much longer it would take and was told there was no estimate, so I left.