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    Sears Hometown Store

    4.5 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    5 years ago

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    12 years ago

    The Staff was great!! They priced Matched and it was a very fast turnaround on delivery.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0(21 reviews)
    0.6 mi
    $$

    Tried to buy a golf cart for $12,995. We were told they would deliver it. Next morning we went to…read morethe bank. Then to Lowes with $13,000.00 in cash. We then were told they would NOT deliver it. ( It is 6 miles beyond their delivery area. Another manager said they would not deliver it because it has a battery. Needless to say we told them where they could keep it. We have not shopped there nor do we ever intend to shop Lowes again ever. Too many other places to shop, without having to kiss them to make a $13,000.00 sale.

    I ordered shades for my sliding glass door in my family room at the Lowe's in Middletown, De. in…read moremid December of 2024. I told the employee that the door slid from right to left, however, she ordered it from left to right. Strike 1. Then I understood the style I picked out was out of stock. Strike 2. I had to make another trip to Lowe's and pick out another shade. I showed the employee the shade and selected the color and valance that came with the package. Shortly after, I received a phone call from the manufacturer telling me that this shade was unable to be made because the shade could not be cut in half. I instructed her that I had never ordered a split valance. Strike 3. Once again I made sure that the employee knew what I wanted and the order went through and the manufacturer called and said they were in stock and would be arriving between February 17th- through the 21st. They arrived a few days earlier and the installer came, which I had to pay an extra fee for this service. After these shades were hung, I told the installer that these were not the shades that I ordered. Strike 4. This time I called the manufacturer company and she did find the mistake. She did say it was the wrong type of shade that I had ordered. My order was bamboo with stripes coming down from the panels. These were just plain shades. They offered to take the present shades down and reorder the correct ones. I was so frustrated at this point that I did not want to work with Lowe's any longer. I was given a $50.00 gift card for all these mistakes. These blinds were not cheap, but they are not worth the price I paid. Another problem with this location of Lowe's is poor management of trying to get an employee from a department to answer the phone. After 11 years of living in this area, Lowe's has really gone down hill. Maybe they should look into getting a new manager. Employees no longer seem to be happy anymore. I think they are overworked due to a shortage of man power. This will be my last time I walk into that Lowe's store.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Q&A Appliance Repair - Q&A signature logo

    Q&A Appliance Repair

    2.3(6 reviews)
    0.4 mi

    We are very disappointed in the level of, or I should say, lack of customer service by your…read morecompany. We had an appointment on 12/22 -no one showed up and no one called. I waited around all day for a call or for someone to show up which was a huge inconvenience. The company was closed due to the holiday so I couldn't even get in touch with anyone to find out what was going on. I did call and leave a message and I did send an email. On 12-28 we got a call from the company, no apology for the no show/no call-just a statement that they weren't sure why the technician did not show up and the only appointment that was available for us was Saturday. I called back 10 minutes after that call, got voicemail and asked that someone return my call. Nothing-no return call. I wanted a contact number to call should something happen on Saturday with the same issue. Saturday came and went and again no call/no show. I understand that the weather was inclement but a call would have been a welcomed curtesy. We had planned a New Year's Eve dinner for our family of 30 and had to get through it with the inconvenience of the issues from our oven. My husband's brothers and sisters asked why we didn't have the oven serviced and we explained that Q&A Appliance failed to show up for two appointments. Not a good way to advertise for your company.

    Same story as others below. I filed a claim through my homeowners. The initial service tech came…read moreout within a few days and diagnosed it as a bad heating element. That was 3 weeks ago. I called and inquired they said they were waiting on my homeowners. Called the homeowner and they clarified that Q and A never sent them a diagnostic. Once the homeowner put pressure on them they did it. Called last week and Q and A said they are waiting on a part. I have been calling multiple times a day for the past few days and no one is answering the phone/returning my calls. I've been without my dryer for over a month and really hoping I can get this fixed. As of now Q and A has $100 of mine and there's been no fix. Very disappointed.

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    Q&A Appliance Repair - Q&A signature logo

    Q&A signature logo

    Q&A Appliance Repair - Proper maintance can keep the inside of your appliances as beautiful as the outside.

    Proper maintance can keep the inside of your appliances as beautiful as the outside.

    Q&A Appliance Repair - Main control board burned up due to a power surge. Avoidable in some circumstances, ask us how.

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    Main control board burned up due to a power surge. Avoidable in some circumstances, ask us how.

    Sears Hometown Store - appliances - Updated May 2026

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