Jon was the best technician from Sears yet. He educated me on my cost/benefit options for repairing my range. Very respectful and prompt fast service. Highly recommend him!! read more

He was on time and very professional. He figured out the problem and fixed it right away.

Vincent was delightful! Thank you for the fine service. We also appreciated the call early in the day to let us know his arrival time - a much narrower window than the entire day we had been quoted when we made the appointment. Great and helpful technician. read more

Very knowledgeable and honest. Explained what was wrong with the washing machine in easy to understand terms.

Lance is always professional and friendly. I just wishSears wassail covering televisions.

Lani was excellent. She called to tell us when she was arriving. She was pleasant and courteous. She was fast and efficient. Hopefully she has resolved our issues. read more

Norman C. was so helpful and understanding with my process of getting my LG refrigerator fixed. It took me several phone calls with LG customer service (actually twice a week for a month) to get the right work order to do the repairs. LG Customer service sucks!! I personally will not buy another LG Refrigerator. Thank you Norman for all your help. I really appreciate you coming again to help fix the water and ice dispenser. Mahalo, Irene M. read more

Quick efficient service; great customer service Taylor explained the work needed, ordered the part and returned to install. And he likes dogs :) read more

We had to have our Samsung washing machine repaired and Taylor and Jonathan arrived on time, fixed the machine (its stacked) and cleaned up before they left. Very professional read more

ive been trying to get sears to repair my leaking washer since december 30, 2024. they confirmed but canceled my appointment four (4) times: december 30, 2024 - confirmed but canceled january 4, 2025 - confirmed but canceled january 11, 2025 - confirmed but canceled january 18, 2025 - confirmed but canceled new appointment is scheduled on january 25, 2025 i'm hoping they don't confirm and cancel this appointment!!!!! they have forwarded emails to higher up manager but they are useless....not response from them. they keep assuring that my issue will be resolved but they keep on lying lying lying lying. i paid in full a 3 year warranty and this is the kind of service received. i'm sooooooooo upset.....need help fixing my leaking washing machine asap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Vincent was very informative and helpful with my situation. He was able to give me some excellent advice and is a credit to your company. Rodney read more

has anyone had a problem w/ this company when it came to replacing the appliances? They seem to be dodging the subject by saying the parts have been ordered when I was told a month ago that repairs were not in the mix anymore since the parts are unavailable. Of course, when I try calling the recordings take me in circles & I cannot get a "people person" who has any answers. Very frustrated w/ them at this point. Am seriously thinking of cancelling the warranty. read more

although we pay for the master protection monthly.... they can't accommodate us.... we had our dryer down they came the earliest 3 weeks only to tell us plz wait again as they order a oart takes 2 more weeks. Finally they come n repair n put new part in used it for 4 days then it broke again. Now called them again only to tell us wait another 2 weeks again. Terrible service.... only waiting n waiting they can't accommodate us yet they want your monthly fee This is not good read more

Great, efficient service! Arrived promptly and finished quickly! Will definitely recommend Donald to friends and family!

He was a very good person, but I am very sorry to say that he didn't improve the malfunction of my washer at all. After he finished his work, he didn't test the condition of the washer at all, but I thought he was very confident about his work. Unfortunately, it was not the case. The repair work ended up with fruitless result. Thanks. read more

I would give 5 stars but it took 3 visits to get our dishwasher repaired with 3 different techs. Personally, I prefer whoever starts the job to finish the job. It's just easier on the communication part and doesn't require me to explain anything to subsequent techs. The reason for the three visits, the first tech didn't order all the required parts, a key part too, one of the hoses for the dishwasher. Our hose was clogged and was preventing the dishwasher from draining. This may have been the main culprit regarding our problem. So, although it took 3 visits, all the techs were very good, professional and personable. read more

Samsung refrigerator repair Lani came out, diagnosed the problem, ordered the parts and then came back and did a great job getting it going again. A great job, clean and efficient and on time within the window when the company gave me. Lani was very professional and friendly. I highly recommend this service Refrigerator repair is expensive but less than a new one Thank you read more

Technician was early for the appt, able to repair "finally" my ice maker and replace the gasket seal with no issues.

Loni who came to fix my fridge was a great help.although she couldn't fix it she referred me to call Samsung to get my warranty. Which I did. But Samsung gave me a hard time to make good on warranty. Thanks Loni. 5 star read more

YELP, is not where I want to communicate with Sears Home Services, but you leave me no choice. I needed my double over repaired, called Sears Home Services, no real person helped me, everything was done by a bot. They scheduled an appointment, Cornelius came and told me the two temperature gages need to be replace. It was going to cost me about $750 to order the parts and schedule the repair. I had to pay that cost right there and then. Two weeks later the repair crew comes, walks in and saids, we will try to fix this, at that time I said, a part has to be replaced, whatʻs the problem. They left saying, they needed a dolly to pull the stove out. They didnʻt fix it, they just left. DIDNʻT THEY KNOW THIS?? Itʻs a double oven, of course one person canʻt carry them both. They left, rescheduled and then cancelled the reschedule. We rescheduled again 2 weeks later. They came back and the incapable repairman saids, I canʻt get the oven out, canʻt fix this, you get your money back except for the initial cost to analyze. REALLY!! Just like that he leaves, after making me scribble on his paperwork that I agreed to this. Trust me, I didnʻt agree to not have my ovenʻs fix. So here I am, dead ovens, no refund and just an email that saids, you declined service. This is so wrong. Right now, I want my money, or I want to know how you return it to me, do you credit the card it came from, or send me a check. I havenʻt seen anything. There is not one place on your website or anything you have that has a number that I can call to speak with someone on this. Every time I call, they want me to schedule a repair. I still need my Sears oven fixed and my money. Such a terrible way to do business. I am feeling like the rest of the people on here, Sears Home Services is a joke. Who can I contact to discuss this? read more

Kai was well trained and efficient with a sense of humor too! My dryer was not heating and he knew exactly what to do! He was in and out in less than an hour and i was up and running! The Sears program gives us peace of mind and is worth every dime! But the process of booking the technician was confusing. I think i was almost highjacked by a competitor so i advise caution. read more

Reliable and knowledgeable. Communication and appointment reminders made service easier to keep track of. Technicians provided extra assistance beyond service requested. Value was affordable as a third party provider. read more

Worse service!! I'll never ever never ever used them again. Not only waste money but my valuable time too read more

Doing your online research is important when purchasing big ticket items such as home appliances. However, asking questions and getting the opinions of a live salesperson just can't be beat. Then there's the experience of opening and closing the doors and checking the drawers and shelving in refrigerators. Sounds picky? It's something you'll use daily, as I'm not practicing physical distancing with my fridge during the pandemic, lol. Appreciate the knowledgable sales staff here. read more

I have an open repair ticket, which includes received parts. I need to have someone come to repair and replace ice maker. read more

I deeply appreciated technician's sincere service with thorough inspection. He did beyond my expectation with knowledge and attitude. read more

The service that was requested was to fix the refrigerator. And the quality of the service was great. The repair guy was great, and the value of the service was top-notch. Although they sent many reminders, they got the job done, which was a great overall experience. The value of this visit was well worth it, thank you Sears, we appreciate your service. read more

Lani was very professional, efficient, and friendly. She quickly diagnosed the problem and ordered the fan part. She then left for her next appt while the part was delivered about an hour later. Lani returned about 6 hours later to install the part and complete the job. Refrigerator now repaired. Only drawback that this took two service visits a month apart when the starter motor was replaced, then the fan failed. Would have been excellent if the diagnosis was BOTH the starter and fan on her first visit. (Note: this was actually the 3rd service visit on the same problem since the first tech only advised to defrost the refrigerator for 12 hours and then restart.) read more

The best and thorough Tech. Sears has. After 4 techs we had to troubleshoot the problem Junny was the only tech to take the time out and check what was really wrong with the refrigerator. They're was no guessing on his part. Junny took the time to diagnose where the leak was at. After 4 months of living out of a cooler the problem is finally solved. Hats off and much appreciation to Junny. Thank You Junny!! John Isono read more

I thought sears had a policy on pay for repairs only when the issue is resolved. I had a tech service today for the refrigerator leaking cold air through the front access door and building condensation along the doors. The tech put epoxy (silicone) around the edge of the door instead of replacing the gasket and explained to contact the service if the condensation continues to build. He explained that it would take about 2 hours for the epoxy to dry, leaving the edge of the door all sticky. There was no confidence if this would fix the issue but claimed that I will have to pay the service fee, and 'should' be waived for the service fee if the issue continues. The techs uncertainty made me uncertain of the so-called fix nor the policy. read more

Vince from A&E Service was prompt, messaging me that he was on his way. I was thrown for a loop when he said he couldn't make an assessment of the repair if the vibrating noise did not occur during his visit--but as we talked, he was able to deduce that the vibrating noise was caused by the copper wire connecting to the water supply. I asked if --short of replacing the copper wire with rubber tubing (to stop vibrating noise)-- he could tie the copper wire loops closer together so they would not be able to vibrate; he did so using a zip tie. Nothing wrong with my fridge; it is now quiet and peaceful in my home now. Vince was honest, patient and open for discussion about my repair service. THANK YOU! read more

Repair man was very helpful Knew what was wrong And very polite. Inform us what to do. read more

4 star not due to technician but due to overall experience with home warranty program and affiliates.

Sadly our dryer was not able to be repaired due to them not making the parts any longer, but our washer maintenance check was good. Kaiku, our repair person was very friendly & professional and clear on any questions I asked. We did buy the warranty plan for our other appliances and had also done so for my mother's appliances in the past. We have always had good service. However, when initially chatting online to make my repair appointment and attempting to purchase the warranty plan online, the form I needed to fill in would not work. When told to use the Google browser since they said it wouldn't work with the Safari browser, the same error occurred. The chat person then disconnected our chat so I wasn't able to complete my chat. read more

Originally refrigerator was serviced because our icemaker was not producing any ice. The technician replaced a part. He was at our home for 15 minutes tops. He said the ice tray will fill up within 2 to 3 days. A whole day went by and no ice was produced. We then had to call in for another service call. The second technicians name is Junny. Junny was very thorough in servicing our refrigerator. He was very careful and cleaned up after the job was done. He revealed the issues and took care of us. Junny was also very polite and personable. within a few hours or icemaker started dropping ice again. We are very pleased with Junny's service. Mahalo! read more

Dishwasher diagnostic. Joe was very knowledgeable, experienced, courteous and helpful. read more

Should have read these reviews before scheduling a repair for my LG washer. Technician came out on a Friday and did a "diagnostic check" without opening the machine. Was told I needed a heater element ($150), and that it would be 7-10 just to get the part. Told him just to charge me for the diagnostics and I would decide later on the repair (said I had 30 days to make up my mind). Called back the next day to tell them to go ahead with the repair, but got involved in a chat with a person who was insisted on giving me 50% off on the diagnostic check (that had already been done), and then was absolutely fixated on signing me up for a maintenance program. I cancelled the whole thing. Long story short... called an independent repair company, who came out on Monday, and immediately identified the problem as a $22 thermistor (NOT the $150 heating element). Went out and purchased the part and had the washer up and running within 2 hours. I asked him how the diagnostic check could have gotten it so wrong. When he asked me if the technician had even opened the cover on the washer to look at things, I said "No," to which he replied "Would you rather trust diagnostics or experience?" I thought about asking for the diagnostic fee back, but sometimes, it just ain't worth the hassle. A lesson learned...never again, Sears Appliance Repair. Only gave 1 star, because"0" was not an option for this review. read more

DO NOT GET SCAMMED INTO BUYING A SEARS WARRANTY. I've been trying to get my dryer fixed for four months. You get put on hold for hours. Or you get an AI assistant that is useless, or you get stuck on an endless recording of options none of which is helpful. It usually takes 30 minutes to get an actual person. They are all polite but unable to do anything accept pass you to another polite but equally inept person. Their computer supposedly crashes once a week and they can't even access your file and you have to call back and you have to wait another 30 minutes to talk to a person if you are lucky. When repair people finally show up they can't do the work. Two repair guys have shown up and been unable to fix it. The second one ordered a part that came and he said he'll be back in 3 weeks to install it, but Sears cancelled again. We had another Sears Warranty account in. rural area and we cancelled it because they could never get a technician to our address. . THE PROBLEM IS THE BASIC BUSINESS MODEL. Get a bunch of AI bots and people to talk to you politely but don't give them the ability to do anything. TAKE THEIR MONEY AND IGNORE THEM. This is the second time I bought the warranty. It was the same last time. Shame on me for getting conned a second time. read more

Jonathan did a great job. I received a number of email reminders from SEARS during the past few days about my upcoming service appointment, which I really appreciated. Jonathan arrived right at the beginning of the service window SEARS provided me, which was great. He diagnosed the problem with my slow-drying Samsung dryer, fixed everything, and wrapped up the job within a half hour or so. A very personable guy, he took time to explain and demonstrate what he was going to repair. A seamless and excellent service experience. Highly recommended! read more

Norman has been consistently supportive in addressing my refirgerator freezer's issues. He's knows what he's doing, efficient and effective. I'm thankful for his continued support and advice. read more