Cornellius was very polite and knowledgeable. He was able to answer all the questions I had about my washer. Very efficient young man. Would have appreciated more timely appointment time. Problem described when reporting problem. Technicians need to have parts required for repair to avoid two appointments. This would be more efficient for customers and for Sears scheduling. read more

Great friendly service! Came on time and recommended how to care for our refrigerator seal in the future.

This is a tough review. We're happy with the technicians, they get the job done, they are knowledgeable and care about the work they do, no real complaints with them, they were a good experience. We're not happy with the AI phone system and the AI scheduling system. It's absolutely terrible, it's frustrating and the phone system will get you going in circles and take you nowhere. I looked up multiple customer service numbers for Sears Repair in multiple different states and every single one of them took me back to the AI iPhone system, you can no longer talk to a person at Sears Repair unless that person calls you, there's no way to leave a message for anyone and when we were supposed to have a phone call before the technicians came out It seemed as though the AI decided that phone call wasn't needed and scheduled us for two weeks after our original repair date. The AI system does not recognize any type of situation or program outside of its narrow scope of use, and it will not connect you to a live person that could help you with your situation. This truly is an example of how bad AI can hurt a company. On paper it looks good and it looks like they are saving money by implementing the system, but in reality, they have lost a customer because of it. Again the technicians were good and would get five stars, the AI scheduling and call system get zero stars. Because of the great technicians I averaged up and gave the experience three stars. read more

Our technician, Isidro, was very pleasant. He was knowledgeable, efficient and got the job done quickly. We highly recommend his services.

Happy with the service tech Bowman however why does Sears ask to describe the problem in detail before the service tech comes for first appointment and not have any replacement parts with him. Instead he has to oder part that I already described in detail that I needed and make a followup appointment to install the part. Very frustrating. read more

Had Sears warranty over 10 years. Last few years service has gone down badly. This last service on my washer was rescheduled without even a email or call from a technician. Now with the original trouble call it will be a month since the technician has come to my residence to repair the issue. And there website doesn't allow you to reschedule a sooner date even it there's an early date on there website. I would highly recommend that you do not get there warranty plan and look for someone locally. Also there new automated phone service doesn't allow you to speak to a live person anymore. Which limits the questions you can ask. read more

What a great guy, Norman. Expert technician and a really pleasant man. I thought my refrigerator was a goner just before the foodie season, but wanted a tech to take a look. An hour later and I'm good to go. Wonderful. read more

Cornelius came ordered the part that got shipped However it was scheduled sept 2. Today sept 2 I get a message stating That they are cancelling!!!! It's FROM AI not even a real Person. This is super frustrating. I'm reporting to the better business bureau. I'll be gone soon for work and I need this fixed asap! read more

Update: no response from the email address they left on my previous yelp review. It seems to be all show! I am going on 12 days of waiting, and two appointment cancellations. Shame, shame, shame Sears!!!!!! However they keep putting on the show of saying they want to come to fix the appliances, texting at 12:02 am this morning! read more

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Service technician are very irresponsible. Repair request for washer: Water was dripping into the drum on our washer when not using. Still machine can be used. First appointment, a technician showed up 4:45pm ( appointment window was 1-5pm) and found out the issue. Estimate was provided, but discount from sears protection plans was not applied. Technician could not adjust the estimate and still asked for payment. I refused for payment because discount from the protection plan was not applied, technician ended up left due to overtime. Then appointment was automatically cancelled by the technician. Second appointment, same technician came for rescheduled appointment. I agreed with the estimate and parts delivered to my house. Third appointment, same technician came and tried to repair, but he said parts is broken. I asked him to put the an old parts back, so that I can still use the washer. After he replaced the old parts, washer was not working. He said other parts is now broken and claimed to order. Additional estimates was $226.80. I was very upset because washer is not working although was working before he touched. He said " I was not paid enough to dealing with this" and he left again as a first appointment. He also ended up to leave by taking parts I paid and not to put the parts back he removed. I'm very disappointed about Sears protection plan which I pay for $60.00 per month. It's not even worth it. I have already paid $405.17 for parts and labor and now my washer is not even fixed and no longer working. Attached picture is the parts from the washer technician never put it back. read more

Sears Appliance Repair - Parts of the washer, the technician never put it back. - Appliances & Repair Near Me

This company is the worse. I need a receipt from freezer repair done in November to give to my landlord. The request was submitted by John Schutte. $735.34 no receipt, no customer service and the freezer is still not freezing food properly. Norman was the repair man. I charged it on my Visa and can't dispute the charge because I have no receipt. They have no human who can help and I get the message the email is incorrect when I try to email as I was instructed. I've spent hours trying to resolve this. Beware of this company. read more

I should have read all the negative reviews before scheduling the repair of my Kenmore dryer with Sears Home Services, which has become a big joke by going with all AI agents. It was easy to book an appointment but trying to talk to a real person to request a refund for the service not performed is impossible. I booked an appointment for 12/18/25 way ahead of time. A technician showed up with a trainee. After looking at the dryer, the technician determined that the control board was fried, most likely due to all the HECO power outage and power surge. Gave me an estimate for the part and labor cost, and asked me to pay if I decided to fix my dryer and purchase the control board. My dryer has been broken for more than 8 months and I just couldn't take it any more so I agreed to the estimate and prepaid $569.66 using my credit card. Initially, the repair appointment was scheduled for 1/8/26, the earliest date for another Sears technician to do the actual repair. On 12/22/25, Richard, Sears' AI virtual assistant texted saying that they had an opening on 12/26/25 and asked if I would like to take it, which I did. On 12/26/25, I waited at home for a Sears technician to show up between 1 pm and 5 pm. At 2:26 pm, I got a text from the AI saying that no one would show up and to reschedule if I wanted to. I picked my originally scheduled date of 1/8/26 again. Well, yesterday was 1/8/26, I waited at home again for a Sears technician to show up between 1 pm and 5 pm. At 2:12 pm, Richard the AI agent texted again to reschedule and the earliest date would be 1/29/26, 3 weeks from now!!! WTH! I already prepaid everything but Sears kept canceling on me. I was fuming. Called their 800 number, trying to talk to a real person to ask for a refund for what I prepaid. Of course, another AI agent, this time a female voice, got on the phone with me who couldn't do anything to help me. When I demanded to talk to a real person, the AI agent told me Sears Home Services has gone ALL AI!!! I was so mad and started yelling at the AI agent to ask for a refund and she told me to visit the Sears Home Services website, which I did but there's nothing on the website to even send an email to request for a refund. Thankfully, I paid with my credit card so I am disputing the charge now through my credit card company. I will never call Sears Home Services again to repair any of my appliances! read more

Beware of these repairmen suggesting you take up their Sears Home warranty. The warranty sucks, they charge you monthly ($60) and when you try to call to get service, they refer you to someone else who don't even show up. Why aren't you guys coming over? Trying to quit the service is even harder. They lock you in a yearly contract that they conveniently don't tell you. read more

Jerald had an easy demeanor and was efficient in conducting his diagnostics. An asset to sears. Aside from Jerald find the numerous emails and texts overwhelming. The one thing that wasn't there was a means to contact my repairman! read more

Do not every use them. You cannot every get anywhere with scheduling, rescheduling, or cancelling repairs of the home warranty. The absolute worst company to deal with. Call another repair place. read more

Best appliance tech we have ever had. Thorough, professional and friendly. We want him to do all our appliance repairs.

SEARS did not show up for several appointments now. Very very concerned because I've spent about $1800 on the 5 years service plans. Sears has become reckless with keeping appointments. Beware! Don't buy the extended warranty. read more

Here is an update! Sears responded on Yelp to contact them. I just got off the phone with a representative and heard the same response. They will escalate my order and will contact me if there is an earlier date to service my dryer. This doesn't help my situation. My dryer is still not working and it shouldn't take 4 months to get it fixed. I pay the monthly fee and paid the deductible. I expect the get the service I paid for in a timely manner not months later. Horrible customer service. Save yourself the money and headache! read more

My appointment is today Feb 18 between 8am - 12 pm. It is now 2pm No one called or texted me. I waited 2 weeks for this appointment. There is no "live" person to talk to and now they say my appointment time is passed and I need to reschedule. You guys for real or just a scam???!!! read more

Sears repair is the worst. You NEVER get a person on the other side of the phone. Value, what value? The warranty is not worth it at all!! Do NOT use Sears repair!!!! read more

This is my first time ever writing a Yelp review but I felt compelled to comment on the disappointing service from Sears Home Services. I have used them in the past with good results so I didn't even think about checking reviews first. If I had I never would have made the appointment since the reviews are overwhelmingly negative. The inability to ever actually speak to a real person when you have a problem is very frustrating. My first 2 appointments were "no shows". Waited all day. The technician did finally show up for the 3rd appointment but did only a cursory check of the maintenance service I contracted for 4 appliances. It was totally not worth my time or money to have him come. I will never use your services again and will let my friends know about my experience. read more

Service was performed as requested. It was professional and fair. It was on a Kenmore dryer and eventually too costly to repair so I am replacing it. read more

Very professional, spotted problem immediately. Tks. It was my mom's stove, so I didn't know all the functions! read more

Sears Home Warranty is a joke. For the 8th time our confirmed appt was canceled. The first few times the tech just never showed up. Do NOT do business with Sears. You WILL BE sorely disappointed. Their call center is in the Philippines. After so many screw ups by Sears we called to cancel the contract. They charged us $25 to cancel the contract. Do NOT...Do NOT, at all costs Do business with Sears. They are definitely not the same company. They don't care and their call center is useless. I don't have enough fingers and toes to type out the horrors Sears has put us through. AVOID SEARS! Do yourself a favor and never engage with them. You WILL BE disappointed. read more

Waited for 4 hours for 12/26/25 appointment. Technician never showed up. 40 minutes after the scheduled service window am automated message indicated appointment would be rescheduled 2 weeks later. Yeah, like I'll try that again. read more

My mother had an appt with Sears for her washer today. It's been about 2 weeks since she made it. This morning at 9am she got a recorded call that the tech was on his way. After waiting for 3 hrs and no phone call as to what is happening, she called Sears back & was getting a hard time to reschedule for another 3 weeks.! Umm hello? What happened to the customer service? Guess it's hard to find nowadays. read more

On 6/22, I went online and made an appointment to fix my dryer. I paid the $100 deductible. Now this is the 3rd time my appointment was been reschedule. Original appointment was on 7/14 the technician was sick so it was rescheduled to 8/5. The technician came and ordered parts. They were suppose to fix it on 8/30. The appointment was reschedule to 9/17. Now I get another reschedule date to 10/15. I was told the reason being the parts did not come in. However the parts arrived on 8/15. This is unacceptable! I called the number and tried to speak to a live agent. Samantha the AI agent rescheduled my appointment back to the original date of 9/17. I asked again to speak to a live agent. She said none is available. I asked to get a confirmation she said I would get a text or email. I didn't get anything so I chatted on the website and had to pretend to order parts to get to a live agent. I chatted with Stefan and Raymond the manager. All they can say is "I am really sorry, I have checked twice with all the resources, however currently we do not have any technician available prior to Oct 15th." and "I truly apologize, I have checked there is no technician available prior to October 15th, however I have already escalated your appointment. so it will be checked if there is any sooner service get's available, you will be notified to move the appointment up" This is really unacceptable and horrible customer service. Don't believe Sears Home Warranty Service when they say it is hassle free and your repair would be done in a timely manner! You can't even talk to a live agent! read more

After my appointment was booked, I was sent numerous texts and emails to confirm our appointment, then 2 hours before the appointment it was canceled by Sears. The next appointment offered to me was more than 2 weeks away, I cancelled and found a company more reliable. read more

Sears home service canceled on us TWICE. Because of this, we have been without a refrigerator for a month. Each time, the cancelation comes the day of - after we have arranged to be home for the repair person. Makes me wonder if they ever had someone scheduled. Horrible service. It's incredibly hard to find the number to talk to a real person and when you do, they can't do much. read more

To actually fix the problem that you have would be an amazing improvement. It feels like a comedy of servicemen. One checks out the problem. You need another to actually order the parts. And another one to come again to fix the problem. Six months no ice. Sears elite refrigerator. read more

Sears sent me a text everyday to remind me of my up coming repair appointment, then on the day of my appointment I received a text that Sears has to reschedule. I took the day off now I need to take another day off and we can't use our dryer for another 4 days. At this point all communication is through an AI assistant, but I am old school, because I'm old, but I could not figure out how to reach a live person. Does Sears have actual people in their service center? So frustrating. I will not buy another Sears appliance. read more

Repair request was: dryer works but doesn't dry the clothes. After repair: Clothes dries but not completely even with setting at high. Also, selection of other options does not light up so I cannot choose the other options. Please do a follow up check as dryer is NOT fixed. read more

Not happy with the contracted company doing their work. Used a couple of times and I will instead seek other local companies. Edit: To the respondent regarding contacting them, I already did and notes were made in my file. read more

I like the way Sears repair lets us know when the repairman is arriving. Kenneth was very efficient in putting in the ordered part answered any questions we had about the machine. Good job! read more

I've been rescheduled 4 times already. Washer hasn't worked in over a month. Paying for this protection agreement for nothing. They keep saying it's because there's no technician in my area. The wait time between each appointment that has been rescheduled is about 2 weeks out and they still can't get someone to my area? Complete BS! They text (AI assistant) the day of appointment saying there's no one in my area. Why keep scheduling me if you're not going to send anyone? Their services use to be really good, now it's just a rip off! Can't even speak to a real person anymore. So frustrating! read more

One big scam! See my previous post from a year ago. After cancelling my warranty, Sears ( or whoever these people are) are calling for payment for work never done ! After a year of no contact! What a joke! read more

Hi Sears Home Repair , thanks for returning $150.00 for original charge for clean and maintain of a dryer . Technician came to repair dryer lint housing and lint filter. On the technician phone showing service ticket it did not show as much break down of charges for customer. He did not see on his phone the $150.00 for clean and maintain I am asuming. The original Sears person that took order for repair just assumed he could tact on clean and maintain lint dryer , at back of dryer and to end of lint hose. Technician repairing do not like going in back of dryer to suck out lint. Sears credit card was credited back $150.00 , refunded back $150.0 just within the last week. Many months after lint housing repaired. Since Ryan and assistant did not feel like it was their job to vacuum out back of dryer where lint builds up , and did not clean out lint hose leading out of house. I had to pay another company other than Sears repair to clean the lint in dryer back and suck out lint and tape back the hose with a special dryer tape. It was hard looking for another company willing to clean end to end and crawl under house where dryer lint hose ended up. I hoped Sears had a clean and maintain department for dryer lint. But Sears does not in Honolulu Hawaii. read more

My tech Junny was so professional and very helpful. He answered all my questions and explained every process he was performing. He was also very considerate of my home and very respectful. read more

Requested service was not done. Problem still exists. A valid explanation was not given. I had to request another service request for the same issue!!! Seems as if technician was not knowledgeable. read more

Service in Honolulu is horrible. Service tech calls me 15 minutes before scheduled apointment to confirm an incorrect address input by sears employee on mainland when first scheduling apointment. Online system does not allow customer to correct incorect address. Technican received correct address via phone call and never showed up even after confirming via phone. Apointment was rescheduled once due to same issue and I beleive it was the same technician who called the 2nd time. "Order Number 000815812008972" Will not ever use Sears Home Service again. read more