Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

No follow up after one month.. got a call indicating that part was ordered by Lance but I received…read moreno calls after the initial call. No follow up from anyone else. Terrible customer service... cannot imagine how they still have a sustained business. Will not ever use them or recommend them to anyone.. They did a disservice to me and my family. I feel like I should be compensated for the worst service I have ever come across locally.. they must have closed their doors. Which would be about right

Jen had diligently and efficiently worked on our Dacor freezer until issues were addressed…read more Took a couple of months due to delivery of parts and bad weather BUT the job got done!

emailed them to see if they repair amana washing machines. they do! in theory…read more i called them to set up an appointment. they can come the next morning- great! they gave me a window of 9-11am. well, no one showed up. no one responded to my texts or calls either regarding the no-show.

I had a washer that didn't power on & the dryer was making noise. Brian & Nani told me the washer…read moredidn't the part locally for the washer & the dryer tumbler tearing off the frame that both couldn't be saved. Brian & Nani explained thorough on both the machines, & they were very fast. I would recommend Brian & Nani to anyone who needs their washer & dryer to be fixed. They both are very honest in what they do on their work & for others. Much Mahalo to Brian & Nani.

Highly recommend--Brian and Nani were fantastic. Our dryer started making a really loud, awful…read morenoise out of nowhere, and they were able to come out quickly, diagnose it right away, and fix it on the spot. It ended up being a jammed wheel, which they replaced efficiently. We have a stacked washer/dryer in a very tight cabinet space, so I was honestly bracing for some kind of hassle or damage--but they handled it like pros. They got the unit out carefully and back in with zero damage and no stress. From start to finish, they were super responsive. I got scheduled within 24 hours, messages were answered immediately, and they kept me updated on timing so there were no surprises. They showed up exactly when they said they would. On top of that, they were just really pleasant to work with--friendly, polite, and clearly knew what they were doing. Their service put me at ease, and I wish all businesses were like this. I'd absolutely call them again and recommend them to anyone.

Repairman said my wine cooler could not be fixed because of lack of parts. He explained that US…read morecompanies have spare parts but good luck if it's a Chinese manufacturer (isn't everything made in China)? Why no spare parts? It's like built in obsolescence. I bought it from Costco too. Vinotemp. Buy at your own risk. He did not charge me for the call.

Max came in a timely manner, gave a very thorough diagnosis, lots which were over my head, but he…read morestill enabled me to decide what route to take--fix or buy new.

Hire VinTech. You can stop looking for another technician. My Samsung Model #: RF32FMQDBSR/AA ice…read moremaker is fully repaired after years of having issues. Samsung Model #: RF32FMQDBSR/AA ice maker. If you have this refrigerator you know the ice maker is a problem. Samsung did a repair under warranty but the ice maker continued to freeze over and leak water from the ice chute. VinTech was punctual, efficient, thorough and took care with the items in my refrigerator that be needed to move to do the repair and also took time to clean up when he was done. He even followed up a few days after the repair to see if everything was working. I contacted VinTech to diagnose my ice maker and he responded quickly. He was available in a few days. On the day of the repair he provided a helpful tracker to let me know he was on his way and how long until he got to my house. After diagnosing the symptoms he took some time to explain what was going on with the ice maker and provided a repair option that he did for other customers that worked for them. Having done research on this ice maker I understood what his repair would do and it all made sense to me. He completed the repair and told me to what to expect in the next couple of days. I checked the ice maker a couple days later and to my relief I had ice!

I had VinTech come out to repair my GE Cafe electric range-oven needed repair. They were wonderful,…read morethank you Jun for coming out on an urgent basis on Sunday. Initially (Wednesday) I was waiting to get an appointment time arranged. In the mean time another company offered a same day visit. I notified VinTech and they were very professional and offered assistance in the future if needed. The other company's technician was not effective in fixing my oven and actually caused additional damage. Jun was so efficient and provided excellent service which repaired the initial problem and fixed the damage the prior technician caused. Thank you VinTech for excellent service!

STOP SCROLLING! Look no further!!!! Why aren't there any 100…read morestar options?!? It's Sunday, my awesome Maytag washer's electric board was going crazy then stopped working. Thankfully I had just put towels into washer with some detergent before the water started flowing. I called Ohana Appliance Repair and a sweet lady answered my call, on a Sunday! She informed me that I would be added to Dustin's schedule and he would get back to me. I was waiting for a call tomorrow (Monday) but a white van appeared in my driveway and it was Dustin. He was in the Mililani area and saw my name and address on the request list and decided to stop by. I was nearly in tears! My 14 year old dog just passed away, now the washer is down but this sweet gentleman made the time. Turns out that the electric board was shot, and doing a price search revealed the new electric board and labor would be pretty expensive. Dustin suggested looking into buying a new washer since fixing it would be over half of what a new washer would cost. I asked Dustin if he accepted Venmo so I could pay him for the consultation. Dustin politely refused payment. It's a Sunday, Dustin could've very well been at home with his lovely wife and their new puppy, (yes, we shared our love of dogs with each other). Words cannot express how grateful my husband and I are for this way beyond exceptional service by Dustin at Ohana Appliance Repair. Also of importance is I have a 12 year old Dachshund who always barks at strangers especially men. Nope, not today. Brownie simply went to Dustin and gave him a good sniffing and approved of him. So if you don't trust me, trust my Brownie's instincts. Thank you Dustin!

Dustin came and fixed my washer, knew exactly what part to order, and worked quickly and…read moreprofessionally. This part was actually back ordered to the island but he was able to get ahold of one. When there was leaking from my washer/dryer combo, I called, and they were able to get out to me within 2 days! Quick turn around! He did some troubleshooting and found the root of the problem. Less than 30 minutes later, the job was done and he fixed my dryer. Great phone communication, quick service, and knowledgeable company. Will call with all my washer and dryer issues.

BEWARE!!! UNPROFESSIONAL!!!…read more Tim the owner was called the day before the scheduled appointment to diagnose and repair frig/freezer to confirm that he was coming because my "Spidey senses" already kicked in with our initial conversation. "Spidey senses" were right because Tim failed to show and when called he started coming up with excuses that "the parts should be in tomorrow". Unless this guy has a crystal ball or is psychic I said you haven't even looked at the frig/freezer yet. A bunch more bs and it was clear that this guy was not the company that I want. RED FLAGS!!! Tim (the owner) response below is just another red flag to go find a reputable company and one that makes sense when replying to a review...oh boy

Tim texted me promptly the night I requested quotes. I was able to send him the make and model of…read moremy dryer the next morning which was not giving off heat. He arrived 10 min before he said he would on the same day and took 30 min and $350 to replace the heating element. I don't know what the going rate for such a repair is; I didn't have the time to shop around. Tim did everything he said he would in the time he said he would do it.

SIFU systems provided excellent service as usual. David is responsive, efficient, and takes time to…read moreexplain the repair and our appliance. SIFU is our go-to appliance repair company. We appreciate that David communicates well, gives you updates about when he will arrive, completes the repair well, and is honest. Would give him 10 stars if we could!

David is just the best! He came the day we called, assessed the problem, ordered the part and even…read morecame to install it on holiday because shipping had caused a delay. I highly recommend him and will definitely use Sifu Systems again if we have an appliance break down!