I set an appointment for my LG washer/dryer combo. 1st tech made wrong diagnosis and failed to inform me that the part, (the wrong one) was being sent directly to me. After scheduling issues by Sears I got another technician. John the was knowledgeable to the point where he realized the 1st tech made the wrong diagnosis and he was able to quickly rectify that. Once the proper part arrived and after the company caused multiple scheduling issues he finally came and completed the work with a positive and professional attitude. This was much appreciated especially after so many issues with the company, especially with the lack of being able to speak to a person. I doubt I will use Sears again since there is no way to rectify the trouble they caused me since the people I finally reached after much effort on my part still had no power to make amends. The answer to my problem was to transfer me back to auto call limbo which caused me to make additional call backs to no avail. If I were to use their services again it would only be because of John who finally fixed the issue after almost a month of back and forth. read more

Do not use this company! First of all, they are not Sears. This company is actually A & E Factory Services. I chose them due to the Sears name, the way it is listed on Google, We had a technician out to diagnose the problem with our Jenn-air stove. He stated that we needed new control board. We paid up front for the part and labor. When it did not solve the problem we immediately contacted A & E. After many hours and numerous phone calls they finally sent out a second technician This second technician stated that the first tech had mis-diagnosed the initial problem. That the repair required a different part. And it would cost us several more hundred dollars, plus labor, to be paid before they would order the new part. We declined, paying out more money, so the tech left. So, despite the fact that their invoice stated that we had a 30 day guarantee now we are out $713.98. read more

The worst, will never ever have any dealings or recommend. Make calls to customer service & all you get is listening to recording for approximately 45 minutes before an Employee picks. When I finally get to speak to an Employee, they put you on hold & all of a sudden I'm disconnected. Employees are incompetent. read more

If i could give 0 stars I would because the professionalism of this company is atrocious, they dont show up and call after windowed time when customer has been waiting for 4 hours. I get a text the next day saying we are ready to service your request and there was not a coversation about a reschedule because no one was home!!! At this point Im say "WHAT ARE WE DOING!!!!" Then i see that in my AHS portal they show that the job was "COMPLETED"!!!!! WTF!!!! This is the 2nd time dealing with them and Im done!!!!! read more

Jeffery provides fantastic service. He discusses what he is doing and why. He is very knowledgeable in what he does.

Very friendly and worked fast. I hope he enjoyed the cookies. Artived promptly and done in less than an hour

Under no circumstances should you use this company. I was charged $700 for a repair that didn't work (the technician didn't even look at the washer/dryer and just ordered the most expensive replacement part that didn't fix the issue), and when I tried to get a refund I was hung up on by multiple customer service representatives. Then they flagged my phone number so that I couldn't connect with a real human customer service representative. I was given an incorrect email address, and then waited 2.5 weeks for a response, denying my refund request with no explanation. Then they told me that the technician had written "sweetheart" in my notes, which is demeaning and dismissive and has sexual undertones that are entirely inappropriate. $700 down the drain, my washer/dryer is still broken, and I've been treated horribly by about 50 customer service representatives. DO NOT USE THIS COMPANY. read more

Dryer repair went well. Dryer is back to functional. Long all wait was frustrating. Warranty covered costs

Excellent service! Technician called first; arrived early; was upfront about costs; promptly fixed the repair. read more

I would give 5 stars but you made me wait entire weekend. Now I have to replace all food in fridge and freezer. I pay all this money for warranty and you don't handle EMERGENCIES on weekend. If you were a patient needing life saving emergency how would you like to be told " it's the weekend. We don't operate on weekends" you wouldn't be giving any feedback because you would be dead just like the $1000. Worth of food that I now have to throw away! I am furious to have all that food wasted. It was about a 20 minute job. Tech located problem immediately and had it fixed in a few minutes. I am staying with you until I can locate a company that is available 24/7. read more

I've been without a working fridge for weeks. One technician told me the repair was misdiagnosed by the previous Sears repair person. They canceled on me multiple times, the day of. Fridge was supposedly fixed yesterday, but today when I opened it, it's not cold again, after I bought more groceries. NEVER use them. read more

I'd give negative stars if I could. They have made me stay hOme 8am-5pm FIVE TIMES and they never called OR showed up. They lie about why and no one is available unless you are pre-paying for them to waste ur time. It's been 2 months of this and they have $700 for NO WORK. read more

A dryer repair was scheduled for today. An email from Sears claims the service man called but we were not at home. But we were home. He did not ring the doorbell or telephone. He left no notice at our address. Perhaps he went to the wrong address though the service sheet has the correct address and phone numbers. Calling Sears is impossible. All numbers lead to the same recorded voice which offer no way to talk to a human being. The website also offers no way to reach a real person. This is a terrible way to run a business. read more

awesome job, thank you for being prompt in time and taking care of the issue for us. If needed, we would use the service again.

Update on my situation. After three days I finally got ahold of the supervisor of repair department who only offered to rebook my appointment. I have to stress this: you cannot have an employee show up, take a pic of your door and leave without knocking calling or dining the door bell and expect me to be happy about a "rebooking". They intend to take 100$ from me for this. Unacceptable. read more

They farmed my service to a company The Hook-1Guys, they left my dishwasher worse off they before . This company is receiving 1.5 stars anywhere you can find a review. Make sure who Sears is sending before you schedule. read more

Doug was fantastic. so kind and informative. he showed my husband a few tips about it the washer and how to prevent this from happening again. if we could give him 10 stars we would. thank you Doug!! read more

Great sevice, professional and reliable. Communications were provided throughout the process. Thank you Sears for excepting my claim.

Was earlier than expected, very nice gentleman. Problem was addressed. He was a pleasant person and had been to my home previously on a service call. read more

This is the second time Tony has been here for my refrigerator service. Excellent tech and a delight to have do my repair.

Be on alert. Used Sears Home Services out of Athens, Ga. on November, 15, 20124. They used predatory pricing and customer service is wretched. Don't use their services. read more

First of all went to the wrong house ..... Tried to pick apart my washer ....like this is wrong and gave me a $650 estimate .... wasn't sure if that would fix the problem..... he acted very STUPID.... NEVER AGAIN.... Also...when called for appointment ...they cancelled me twice ... WOW read more

My dryer repair experience was awesome! Went from a noisy tumbling sound to whisper quiet. I highly recommend Sears home service for appliance repair. read more

Sears Appliance Repair - Old but still kicking. - Appliances & Repair Near Me

They called said they'd be there around 3 and would call if something were to change I waited and 5:00 not there so I contacted them he said there was a confusion and that I'm the last job for him that day and his boss had called him to cancel my appointment and they can't do it till the first week of November after I made sure I was home all day read more

THE WORST!!!! Sears used yo be a quality name but not anymore. Scheduled an appointment and the technician said he needed to order a part. The order wasn't place for a month. The return visit appointments were missed. Their call center to schedule, reschedule and complain is subcontracted to a Philippines call center so Sears doesn't have to deal with complaints or missed appointments read more

ZERO stars should be an option. Unreliable and unaccountable. Do Not bother with this service - they changed the appointment via text last minute with no explanation, to the next day, only to not call, show up or text - so they owe me two fees of $129.00 for missed appointments. Book them only if you want your time wasted and don't need to get your appliance fixed. read more

The technicians where great also did a wonderful job Would highly recommend them to everyone. read more

They were sent out by Cinch Home Warranty to check on a gas smell problem. The guy who showed up reeked so badly of cigarette smoke it was impossible to smell anything other than him. He walked around for a minutes, said everything seemed fine, and then left. GAS IS INVISIBLE. You can't diagnose much less fix a gas-related issue by looking at it. Holy moly. Cinch refused to send out anyone else or refund my deductible, so both Cinch and Sears made out like bandits by doing absolutely nothing. Nice. read more

Semi-annual HVAC inspection went fine, but tech arrived 90 min. late. Scheduled service window was 8-12 noon. This disrupted my afternoon schedule. read more

My one suggestion is to return to a live agent. There was no way for me to learn and express my concerns on the matter of scheduling a repair. When asked online if I needed to reschedule, I indicated with a check mark. Not hearing from Sears I assumed that the date I selected was good. Then the day before (which was a week later) my indicated preferred date, I was told my date was the following week! I dealt with the problems of this repair without any human voice communication. Unacceptable... Once the technician came I finally had a refrig/freezer in working order. He did a great job but this whole process took 2 1/2 months to complete. read more

Ahmad was the best technician I have ever meet. He was very professional and explained everything so well. Give that man a raise. read more

The techs came to the job site unprepared - no replacement part, no equipment to remove the oven unit, and no knowledge of how to do the job. When asked to leave the tech got in my face and said he wouldn't go. The assistant walked him out. I will never use this service again! read more

I love my Sears Service Contract! Quick, friendly & professional service on all my appliances at an affordable price! So easy to place a service request and get help. The technician was prompt, knowledgeable & fixed my stove quickly! It doesn't get much better than that! I highly recommend them for all single women, busy professionals & anyone who can't afford to replace an appliance when something goes wrong! Once again, great service! read more

where to start, when I called to set up appointment I had stated that my dishwasher would not start and that I had gone on line and found out that my model of dishwasher the control panels go out quite often! (wish I would have had that info sooner).The technician never called me until he was on my very short street. He arrived within 5 minutes of his call, never asking about my dishwasher. After the met and greet he . removed dishwasher from under counter and took off kick plate and looked at his phone. Then he said did I want to buy protection plan for $364.95, I had said not today figuring this visit might cost a pretty penny. Immediately after that he stated he couldn't fix it and handed me a bill for $139. He left, and my husband went on line and ordered the bottom control panel (we decided to replace that one first to see if it fixed the problem);for $122.00. We got down on the floor and replaced the panel. MY Dishwasher WORKS GREAT. By the way my husband is 79 years old and I am 68 years old. We did the labor and now I'm getting the run around about the refund. What kind of company is this? Sooooo sad. I contacted sears on Nov 20th about this issue and was told it would go before some board and I should hear back about their decision within 7-10 days today is December 5th nothping yet. SURPRISE? I'm not. read more

Thank you for sending Jordan out to service our snowblower. He correctly diagnosed the problem, ordered the necessary part, and completed the work to have the machine working again. In addition, he counseled me as to how to keep the snowblower running correctly in the future. He was the best. Thank you. read more

I've never had an issue with Sears technician service however their price gouging is insane. I was told my last service call that I needed a control board. The cost of the part online was a little over $1000. Sears wanted to charge $2000 just for the part. That is ridiculous. Another incident over the summer I needed a capacitor for my outside ac unit. The part online was $20 or less. Sears wanted to charge me almost $550 for the part and service. I had someone else come a replace for way cheaper for a replacement that took 20 mins. Sears gotta do better for you be out of business. read more

we scheduled an apptin early September and they just did not show up. it was then reschedule. the technician called on his way to ask us to explain what was wrong. once he arrived we explained circumstances again, he responded with " they don't give me history, so it is working now" we want you to see if you can diagnose the problem. he said there is nothing he could do, call Frigadire! frigadire had called seats at n the first place. not only did he not even LOOK at the appliance, he was rude on top of it!! read more

One of the most pleasant experiences I have had with Sears Service. I called about service on our dryer which was under a Sears service contract. A service technician was available the next day. John called when he was on his way. He was professional, complete, and courteous. A real pleasure to work with and a positive reflection of the company. I appreciate the prompt attention and repair of our appliance. read more

Missed the technician doorbell ring (was in the restroom), but ran outside and caught him still parked outside. He looked up and saw me, phone in hand, but drove off anyway. I called and texted the number he gave me and no reply. Attempted to call dispatch, but he refused to return and could not reschedule until the following day. It is my refrigerator that is down and things are perishing. We know how expensive groceries are these days. I am only posting this because he looked me in the eye and drove off. He was outside only a minute too, Ring camera. read more

Zero stars or less! Technician came to see why my washer wasn't working. Said I needed a new cold water intake valve as mine wasn't letting the cold water in. Had to pay for part and labor to install it up front. Later on found out the cold water had been turned off and no new part was needed. Shouldn't that have been "Washing Machine Repair 101"?? Plugged in...check; water turned on...nope. Turn it on...problem solved! I called the technician to cancel part and get refund. Two weeks later still no refund! And there is absolutely no number to call where you can talk to an actual person...you just get hung up in an endless loop of recordings. Worst customer service ever and they steal your money!!! How are they still in business with all these negative reviews?? Never again!! read more