he did amazing. great job. really really superb professional clean and quick quality work read more

The service was correct and priceless. Good expertise. And I'm very appreciated. thanks for all. Jean Mary Lubin. read more

Technician was friendly and professional. Work was done quickly and efficiently. The appliance was successfully repaired.

excellent service very knowledgeable techn 10 out of 10. timely updates about arrival. read more

Service was poor. Technician did not respond in timely manner. Quality of work was minimal at best. Parts were mailed to my apartment building with incorrect name and no apartment number My correct name is Bernard Gilliam read more

Sears Appliance Repair - Appliances & Repair Near Me

Absolutely amazing!! Super professional. Very knowledgeable. Very polite. It was very nice of him to call to let me know he was on the way.

The technician drove over my lawn and left a large tire track. The technician before that didn't want to wear shoe covers or remove his shoes when entering my home. Also, he was rude and snatched his mobile device out of my hands. Sears technicians have general lack of respect the customer's property. read more

Scott came on time, was courteous, diagnosed the issue with my dryer, had the necessary replacement part and completed the repair efficiently. my dryer no longer makes the high pitched sound and my dyer is working well. read more

Great customer service. The technician that installed the new part in myvwasher was smart and thorough. read more

Absolutely terrible experience. They did not show up THREE separate times and did not even give us notice. They give a timeframe of 8am-5pm so we have to take the whole day off for work just for them to cancel at the last minute. When they finally came they ordered the wrong parts and took weeks for another one to arrive. Now the job suddenly requires two people. That wasn't the case the first time and if they had actually paid attention they would've known that from the start & scheduled accordingly. It's impossible to talk to a real person and get a clear answer. The lack of communication, accountability, and basic professionalism is horrendous. We've been more than patient, but at this point, I would never recommend this company to anyone read more

Diagnosed our issue quickly. Explained what needed to done. Friendly and answered any questions. Great customer service.

DON'T DO IT, I waited 4 hours today for repair man to show up, and they never did. Took me half hour to find a phone number to call for a human to pick up (all AI - useless), I had to hit the option "buy warrenty" to get a human, I spoke to 10 different people, they told me that my appointment was moved to Aug 6th, without my approval or consent. They were supposed to call or text me but they never did. I took off from work, and wasted 4 hours this am. I wanted to speak to their manager , they put me on hold for 1 hour : 32 minutes, then my call was re-routed to the options menu, they never intended to pick up my call. what a waste of my time. Buyers remorse. Please save yourself and go with a local Appliance repair company , these appliances are not that complicated. Found out my tech ordered new parts to be delivered to my house, they came from AMAZON -and are chinese. That is why they only warrenty the parts for 30 days, bc they know there is high likelihood for them to go bad - not approved Kenmore parts which is what I thought was getting shipped to my house. so sketchy - AMAZON parts coming to my home. Save yourself - Sears is not what it used to be, dont use them, you too will regret it. read more

I am very displeased with your technician asking for $20 for a cap that he already had inside his truck. read more

Sears Appliance Repair - Two black caps/hub caps!!! - Appliances & Repair Near Me

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The repair person showed up on time in between the 8am-3pm windows. He showed up at 8am.​

Extremely disappointed with the service. The Sears technician that was sent by my home warranty company was in and out in 10 minutes and didn't listen to a word I said about my furnace's intermittent issues. Even though I explained the specific triggers for the pilot light going out, he brushed it off and was more interested in pushing the Sears maintenance package. He said if the pilot light went off again (as I knew it would), I should just call. Like clockwork, the furnace failed again 30 minutes later. It felt like he was more interested in leaving than actually fixing the problem. I now have to book another appointment for an issue that should have been handled today. Waste of my money, waste of my time. read more

The technical was unable to provide a previously offered 10% discount. Nor was he able to provide a phone number for me to contact a live representative. Everything is handed by AI, which sucks. Also, 23 hours later, the replacement icemaker has yet to produce ANY ice whatsoever! read more

James was delightful - experienced, expert, and very friendly. We were especially grateful for his recommendations about how best to move forward in light of our broken washing machine. read more

The technician was very communicative and keep me advised of his ETA. Once here, he got the heat working and did a quick inspection of the furnace, then made a few suggestions that will help me with the furnace moving forward. He was extremely friendly and respectful of me as well as my house. He was wonderful and I would recommend Sears Appliance Repair because of him. read more

Scott was an excellent technician who came over to my house today. He is very experienced and I believe he has seen everything with regards to Samsung washers. he replaced the motor and the weight mechanisms. Excellent tech anyone would be lucky to have him! read more

Identified problem quickly Very Professional and courteous Within hours of calling about my appliance issue, a technician was on site to solve the problem read more

Had to wait almost 2 full weeks to get a technician to service our dryer, despite the fact that we pay a lot of money for our warranty. Service provider was in and out quickly. The problem was fixed, but he didn't tell me what he did or what was broken. read more

the first service went ok. a part had to be ordered but took over a month so they kept rescheduling hours after the appointment was supposed to start. it's impossible to get someone on the phone. i prepaid but the final bill was lower and I'm still waiting on a refund three weeks later. read more

The technition Darius crime sears home was fast and efficient. He replaced my ice maker in 5 minutes.

Quality services and courteous technicians always have had a good experience . Fast turnaround

If I could give zero stars I would, since I never got any service at all. TWICE I had our home warranty company schedule Sears to come out to fix our dishwasher, and TWICE they were a no-call, no-show. That's two days of missing work all day since they also could never give a specific time window other than "sometime that day". Not once did they ever contact us directly, nor did they ever show up to do the job they were contracted to do. We've since asked our warranty company to schedule someone else to do our job and to never choose Sears for a warranty job on our house again. Thankfully this was only a dishwasher - I shudder to think if this had been our furnace or some other necessary appliance. read more

Service appointment was kept on schedule. Actually earlier than expected. Great service and care for the appliance and space. Value is very high and important and both have been great. read more

Sears Appliance Repair - Kenmore Elite Dishwasher.. bad motor... replaced and running like new. - Appliances & Repair Near Me

The service man came over for diagnostic and charged $160.25 instead of $129. I ordered the GE part. He was supposed to come back in July of 2025. He never came and I had to call GE to send another technician, Mohammad Harun Nezam, is a con-artist. Do not use SEARS. THEY DONT HAVE ANY PHONE NUMBERS TO REACH OUTBTO THEM TO COMPLAIN. HIS NUMBER IS +1 (301) 316-8145. read more

It took almost 3.5 weeks to get repaire. hence the costs of needling to go to the laundromat....

One of the problems is you can't call Sears unless your phone number registered and recognized by the auto attendant system since I came through Home shield they wouldn't take my call, nhuman would answer the phone ever, then the auto attendant system would hang up on me. read more

Jeffrey H. was courteous and professional throughout the visit. He seemed very knowledgeable, quickly diagnosing the issue and completing the repair efficiently. He also took the time to explain what was done, which I really appreciated. Overall, a good experience. read more

Great communication. Clear communication. Very easy to work with. Friendly and on time. Nothing to complain about here. Exactly the kind of process you want. read more

Terrible. Everything is automated, but I specifically said I wouldnt be home during a two hour block. i waited 5 hours for them, the "tracker" of the repair person changed every time he was within 5 minutes of being at my house to two hours later. Of course he came when I was gone, but I had someone sitting at my house. He didn't bring the part to fix it, and quoted over 700 to fix a fan. He said the part wouldn't be in for a week, so I ended up buying a new fridge and had to pay $100 for the visit anyway. My daughter had the same problem a week later, and had it repaired for $225 total including the visit with a local company. SCAM read more

Today Morgan helped to improve Sears in my view. After two no show appointments- one of which happed after waiting all day, this appointment turned out so much better. Morgan was timely and professional. That was a plus, however, the day long service appointments and only having AI to interact with is still unacceptable. Sears has to improve! read more

Great communication. Excellent service. Don't like the 8 hr window which is not his doing. read more

I give our repairman 5 starts. Got out here firth thing on a Monday before Thanksgiving! Fixed first time. I'm grateful.

Tried to have my fridge repaired via Sears Home Services. Part was ordered but got notice that it could not be delivered due to damage or it was missing. Had to inform Sears of this (they didn't know) as they still intended on sending their tech out to put the part in even though the part couldn't be delivered. We cancelled the appt. and because we were without a fridge for 2 weeks already--we cancelled the service altogether and bought a new fridge from a different retailer. We were to be refunded over $400 for cancelling the service and are still waiting on our refund 7 weeks later and despite 5 calls/escalations from Sears Home Services Customer Service to their Billing Dept. DO NOT USE this group--you may never see your $ back if you need a refund! Date of experience: February 06, 2025 Edit read more

Very Professional. Quickly identified the defective parts. The dishwasher works fine. Thank you for the fine service.

They are a scam. They come and diagnose, you order the part and pay for it in advance. The part is shipped to you and then you have to reschedule them to return. What a joke. Rescheduling is not easy and they canceled on us, twice. They are a ripoff and their app is just a tool to sell you home warranties. Stay away! 2/23/25 read more

Sooo... where do I start. I made an appointment to get my air ducts cleaned. The appointment was canceled twice. I honestly thought it was an error as the home office is in a different state. Appointment #3 they didn't fully cancel it, they rebooked to to the following Monday. Monday came but I was never given an appointment time window. I kept calling and was finally told that someone would be out between 12pm-5pm. They tech came around 3pm. He was polite but unprofessional if that makes sense. Like he never was disrespectful but he didn't explain the process, he just sat on my stairs at the end never letting me know he was ready for payment... it was just weird lol. He cleaned all of the air ducts and the return. However he didn't hang a "curtain" or anything to catch the dust. And the mess was left for me to clean myself. Sears is the cheapest one I found so I guess you get what you pay for. read more

Thanks on time and quick response technician was polite enough no repairs required as they don't make water motors anymore