1 star for service set up online. 4 stars for quality of service. Technician explained what to look for resolution of problem. 4 stars for value of efficiency. The technician completed the process under 2hours. read more

he did amazing. great job. really really superb professional clean and quick quality work read more

STAY CLEAR OF THIS COMPANY!!!!!! We made a claim two weeks ago (Sears collected my deposit), and a tech came out once??!! Ever since then, Sears text me and says they are on their way and they dont show up. They even cancelled a few appts without speaking to me???? I called American Home Shield, and they are asking me to call Sears if they don't show up. I explained that I will NOT be making that call as I do not work for either company. Someone needs to call me and let me know WHY our ice maker is STILL not working?? They do everything possible NOT to REPLACE the appliance!! I am done taking days off work and buying ice!! read more

I used the Kenmore "clean oven" button and it fried the thermal fuse which is in the back of the oven accessible only from the outside. Thank you Kenmore. ATTEMPT 1: Sent photos to Sears Home Services of my double oven to show it is in a cabinet. Will need two men to pull it out, replace fuse, and reinstall. Told them the likely part that is needed. The one guy who came out neither saw the photos nor did he read about the actual problem. I paid $129 for him to diagnose exactly what I suggested the problem was. Part can be purchased from $30-$50 but KHS charges $80. Had to make a second appt and order the part. They charged me $540 and that is with the $129 subtracted to install this small fuse!!! ATTEMPT 2: Part arrived the following Thursday. Second appt was scheduled for Friday. Stayed home on Friday to wait for guys to arrive. NO SHOW. Still dont understand why but Appt was apparently canceled unilaterally by KHS. I was getting emails to resched but the website showed I still had the appt. Rescheduled appt. again. ATTEMPT 3: Waited 12-4 on a Saturday and SHS was a NO SHOW!!! No notification. ATTEMPT 4: Thereafter, I got an email from KHS with a fourth appt scheduled without consulting me as to the time. I now have 8 hours invested in this crap. The only option I have is to cross my fingers. If they are a no show again, I will expect reimbursement. It is impossible to talk to an actual person on KHS's customer service number. Plus, the directions are circuitous. No option to leave msgs either. I'm paying a fortune to get this fuse installed and getting punched in the face all along the way for shelling out my cash. Never again will I do business with this pseudo business. And the thing is, I need other appliance repairs but it wont be a company with such poor business practices. read more

James was great! Now my dryer works. Very knowledgeable and personable. What more can I say other than I would call Sears again for service.

Scott arrived early, was professional, and quickly fixed our washer. The text notifications were helpful. The AI assistant did not communicate consistently. read more

So far, the issue has not been fixed!!! The Tech was fine, but this was the 5th visit for the same issue and it is still not resolved!!! I need you to honor the terms of your contract, "replace if you can't fix "!!! read more

Sears postponed my service call 3 times without even calling me nor with an explanation. I called me Warranty Company because I needed my refrigerator fixed and like I said they never called but cancelled on me 3 times. If it weren't for me calling, I would've waited and waited. I told my warranty company that if I put a service request I do not want to be assigned to Sears. Also they do not have live representatives when you call in. They use an AI Bot and their whole company is a fiasco. Terrible just plain terrible. read more

The service was correct and priceless. Good expertise. And I'm very appreciated. thanks for all. Jean Mary Lubin. read more

he was knowledgeable. second visit he seemed a little rushed. two to three hours later the fridge was not working at all. I lost some food in the freezer. I tried to get an emergency repair and I am still trying to get a technician to come back. I have no refrigerator. read more

Service was poor. Technician did not respond in timely manner. Quality of work was minimal at best. Parts were mailed to my apartment building with incorrect name and no apartment number My correct name is Bernard Gilliam read more

Sears Appliance Repair - Appliances & Repair Near Me

Technician was friendly and professional. Work was done quickly and efficiently. The appliance was successfully repaired.

excellent service very knowledgeable techn 10 out of 10. timely updates about arrival. read more

Scott came on time, was courteous, diagnosed the issue with my dryer, had the necessary replacement part and completed the repair efficiently. my dryer no longer makes the high pitched sound and my dyer is working well. read more

Absolutely amazing!! Super professional. Very knowledgeable. Very polite. It was very nice of him to call to let me know he was on the way.

Great customer service. The technician that installed the new part in myvwasher was smart and thorough. read more

Absolutely terrible experience. They did not show up THREE separate times and did not even give us notice. They give a timeframe of 8am-5pm so we have to take the whole day off for work just for them to cancel at the last minute. When they finally came they ordered the wrong parts and took weeks for another one to arrive. Now the job suddenly requires two people. That wasn't the case the first time and if they had actually paid attention they would've known that from the start & scheduled accordingly. It's impossible to talk to a real person and get a clear answer. The lack of communication, accountability, and basic professionalism is horrendous. We've been more than patient, but at this point, I would never recommend this company to anyone read more

The technician drove over my lawn and left a large tire track. The technician before that didn't want to wear shoe covers or remove his shoes when entering my home. Also, he was rude and snatched his mobile device out of my hands. Sears technicians have general lack of respect the customer's property. read more

DON'T DO IT, I waited 4 hours today for repair man to show up, and they never did. Took me half hour to find a phone number to call for a human to pick up (all AI - useless), I had to hit the option "buy warrenty" to get a human, I spoke to 10 different people, they told me that my appointment was moved to Aug 6th, without my approval or consent. They were supposed to call or text me but they never did. I took off from work, and wasted 4 hours this am. I wanted to speak to their manager , they put me on hold for 1 hour : 32 minutes, then my call was re-routed to the options menu, they never intended to pick up my call. what a waste of my time. Buyers remorse. Please save yourself and go with a local Appliance repair company , these appliances are not that complicated. Found out my tech ordered new parts to be delivered to my house, they came from AMAZON -and are chinese. That is why they only warrenty the parts for 30 days, bc they know there is high likelihood for them to go bad - not approved Kenmore parts which is what I thought was getting shipped to my house. so sketchy - AMAZON parts coming to my home. Save yourself - Sears is not what it used to be, dont use them, you too will regret it. read more

I am very displeased with your technician asking for $20 for a cap that he already had inside his truck. read more

Sears Appliance Repair - Two black caps/hub caps!!! - Appliances & Repair Near Me

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Diagnosed our issue quickly. Explained what needed to done. Friendly and answered any questions. Great customer service.

Had to wait almost 2 full weeks to get a technician to service our dryer, despite the fact that we pay a lot of money for our warranty. Service provider was in and out quickly. The problem was fixed, but he didn't tell me what he did or what was broken. read more

Scott was an excellent technician who came over to my house today. He is very experienced and I believe he has seen everything with regards to Samsung washers. he replaced the motor and the weight mechanisms. Excellent tech anyone would be lucky to have him! read more

My service with Sears was professional and completed on time!! Will call again if needed in the future.

Identified problem quickly Very Professional and courteous Within hours of calling about my appliance issue, a technician was on site to solve the problem read more

The technical was unable to provide a previously offered 10% discount. Nor was he able to provide a phone number for me to contact a live representative. Everything is handed by AI, which sucks. Also, 23 hours later, the replacement icemaker has yet to produce ANY ice whatsoever! read more

the first service went ok. a part had to be ordered but took over a month so they kept rescheduling hours after the appointment was supposed to start. it's impossible to get someone on the phone. i prepaid but the final bill was lower and I'm still waiting on a refund three weeks later. read more

James was delightful - experienced, expert, and very friendly. We were especially grateful for his recommendations about how best to move forward in light of our broken washing machine. read more

The repair person showed up on time in between the 8am-3pm windows. He showed up at 8am.​

The technition Darius crime sears home was fast and efficient. He replaced my ice maker in 5 minutes.

Quality services and courteous technicians always have had a good experience . Fast turnaround

Extremely disappointed with the service. The Sears technician that was sent by my home warranty company was in and out in 10 minutes and didn't listen to a word I said about my furnace's intermittent issues. Even though I explained the specific triggers for the pilot light going out, he brushed it off and was more interested in pushing the Sears maintenance package. He said if the pilot light went off again (as I knew it would), I should just call. Like clockwork, the furnace failed again 30 minutes later. It felt like he was more interested in leaving than actually fixing the problem. I now have to book another appointment for an issue that should have been handled today. Waste of my money, waste of my time. read more

Service appointment was kept on schedule. Actually earlier than expected. Great service and care for the appliance and space. Value is very high and important and both have been great. read more

Sears Appliance Repair - Kenmore Elite Dishwasher.. bad motor... replaced and running like new. - Appliances & Repair Near Me

The service man came over for diagnostic and charged $160.25 instead of $129. I ordered the GE part. He was supposed to come back in July of 2025. He never came and I had to call GE to send another technician, Mohammad Harun Nezam, is a con-artist. Do not use SEARS. THEY DONT HAVE ANY PHONE NUMBERS TO REACH OUTBTO THEM TO COMPLAIN. HIS NUMBER IS +1 (301) 316-8145. read more

The technician was very communicative and keep me advised of his ETA. Once here, he got the heat working and did a quick inspection of the furnace, then made a few suggestions that will help me with the furnace moving forward. He was extremely friendly and respectful of me as well as my house. He was wonderful and I would recommend Sears Appliance Repair because of him. read more

One of the problems is you can't call Sears unless your phone number registered and recognized by the auto attendant system since I came through Home shield they wouldn't take my call, nhuman would answer the phone ever, then the auto attendant system would hang up on me. read more

Jeffrey H. was courteous and professional throughout the visit. He seemed very knowledgeable, quickly diagnosing the issue and completing the repair efficiently. He also took the time to explain what was done, which I really appreciated. Overall, a good experience. read more

Great communication. Clear communication. Very easy to work with. Friendly and on time. Nothing to complain about here. Exactly the kind of process you want. read more

Terrible. Everything is automated, but I specifically said I wouldnt be home during a two hour block. i waited 5 hours for them, the "tracker" of the repair person changed every time he was within 5 minutes of being at my house to two hours later. Of course he came when I was gone, but I had someone sitting at my house. He didn't bring the part to fix it, and quoted over 700 to fix a fan. He said the part wouldn't be in for a week, so I ended up buying a new fridge and had to pay $100 for the visit anyway. My daughter had the same problem a week later, and had it repaired for $225 total including the visit with a local company. SCAM read more

If I could give zero stars I would, since I never got any service at all. TWICE I had our home warranty company schedule Sears to come out to fix our dishwasher, and TWICE they were a no-call, no-show. That's two days of missing work all day since they also could never give a specific time window other than "sometime that day". Not once did they ever contact us directly, nor did they ever show up to do the job they were contracted to do. We've since asked our warranty company to schedule someone else to do our job and to never choose Sears for a warranty job on our house again. Thankfully this was only a dishwasher - I shudder to think if this had been our furnace or some other necessary appliance. read more