James was delightful - experienced, expert, and very friendly. We were especially grateful for his recommendations about how best to move forward in light of our broken washing machine. read more

the first service went ok. a part had to be ordered but took over a month so they kept rescheduling hours after the appointment was supposed to start. it's impossible to get someone on the phone. i prepaid but the final bill was lower and I'm still waiting on a refund three weeks later. read more

I give our repairman 5 starts. Got out here firth thing on a Monday before Thanksgiving! Fixed first time. I'm grateful.

The technition Darius crime sears home was fast and efficient. He replaced my ice maker in 5 minutes.

Quality services and courteous technicians always have had a good experience . Fast turnaround

Service appointment was kept on schedule. Actually earlier than expected. Great service and care for the appliance and space. Value is very high and important and both have been great. read more

Sears Appliance Repair - Kenmore Elite Dishwasher.. bad motor... replaced and running like new. - Appliances & Repair Near Me

Sooo... where do I start. I made an appointment to get my air ducts cleaned. The appointment was canceled twice. I honestly thought it was an error as the home office is in a different state. Appointment #3 they didn't fully cancel it, they rebooked to to the following Monday. Monday came but I was never given an appointment time window. I kept calling and was finally told that someone would be out between 12pm-5pm. They tech came around 3pm. He was polite but unprofessional if that makes sense. Like he never was disrespectful but he didn't explain the process, he just sat on my stairs at the end never letting me know he was ready for payment... it was just weird lol. He cleaned all of the air ducts and the return. However he didn't hang a "curtain" or anything to catch the dust. And the mess was left for me to clean myself. Sears is the cheapest one I found so I guess you get what you pay for. read more

The repair person showed up on time in between the 8am-3pm windows. He showed up at 8am.​

Extremely disappointed with the service. The Sears technician that was sent by my home warranty company was in and out in 10 minutes and didn't listen to a word I said about my furnace's intermittent issues. Even though I explained the specific triggers for the pilot light going out, he brushed it off and was more interested in pushing the Sears maintenance package. He said if the pilot light went off again (as I knew it would), I should just call. Like clockwork, the furnace failed again 30 minutes later. It felt like he was more interested in leaving than actually fixing the problem. I now have to book another appointment for an issue that should have been handled today. Waste of my money, waste of my time. read more

The service man came over for diagnostic and charged $160.25 instead of $129. I ordered the GE part. He was supposed to come back in July of 2025. He never came and I had to call GE to send another technician, Mohammad Harun Nezam, is a con-artist. Do not use SEARS. THEY DONT HAVE ANY PHONE NUMBERS TO REACH OUTBTO THEM TO COMPLAIN. HIS NUMBER IS +1 (301) 316-8145. read more

The technician was very communicative and keep me advised of his ETA. Once here, he got the heat working and did a quick inspection of the furnace, then made a few suggestions that will help me with the furnace moving forward. He was extremely friendly and respectful of me as well as my house. He was wonderful and I would recommend Sears Appliance Repair because of him. read more

One of the problems is you can't call Sears unless your phone number registered and recognized by the auto attendant system since I came through Home shield they wouldn't take my call, nhuman would answer the phone ever, then the auto attendant system would hang up on me. read more

Great communication. Clear communication. Very easy to work with. Friendly and on time. Nothing to complain about here. Exactly the kind of process you want. read more

Jeffrey H. was courteous and professional throughout the visit. He seemed very knowledgeable, quickly diagnosing the issue and completing the repair efficiently. He also took the time to explain what was done, which I really appreciated. Overall, a good experience. read more

If I could give zero stars I would, since I never got any service at all. TWICE I had our home warranty company schedule Sears to come out to fix our dishwasher, and TWICE they were a no-call, no-show. That's two days of missing work all day since they also could never give a specific time window other than "sometime that day". Not once did they ever contact us directly, nor did they ever show up to do the job they were contracted to do. We've since asked our warranty company to schedule someone else to do our job and to never choose Sears for a warranty job on our house again. Thankfully this was only a dishwasher - I shudder to think if this had been our furnace or some other necessary appliance. read more

Today Morgan helped to improve Sears in my view. After two no show appointments- one of which happed after waiting all day, this appointment turned out so much better. Morgan was timely and professional. That was a plus, however, the day long service appointments and only having AI to interact with is still unacceptable. Sears has to improve! read more

Terrible. Everything is automated, but I specifically said I wouldnt be home during a two hour block. i waited 5 hours for them, the "tracker" of the repair person changed every time he was within 5 minutes of being at my house to two hours later. Of course he came when I was gone, but I had someone sitting at my house. He didn't bring the part to fix it, and quoted over 700 to fix a fan. He said the part wouldn't be in for a week, so I ended up buying a new fridge and had to pay $100 for the visit anyway. My daughter had the same problem a week later, and had it repaired for $225 total including the visit with a local company. SCAM read more

Agreed with all of the other reviews This company is awful and has zero accountability. Appears their technicians are not properly vetted. Called (314)788-5960 for Sears AHS Also got this number in case it's helpful (800) 821-1417 ext 1 Oh boy, what a nightmare! read more

It took almost 3.5 weeks to get repaire. hence the costs of needling to go to the laundromat....

Great communication. Excellent service. Don't like the 8 hr window which is not his doing. read more

Tried to have my fridge repaired via Sears Home Services. Part was ordered but got notice that it could not be delivered due to damage or it was missing. Had to inform Sears of this (they didn't know) as they still intended on sending their tech out to put the part in even though the part couldn't be delivered. We cancelled the appt. and because we were without a fridge for 2 weeks already--we cancelled the service altogether and bought a new fridge from a different retailer. We were to be refunded over $400 for cancelling the service and are still waiting on our refund 7 weeks later and despite 5 calls/escalations from Sears Home Services Customer Service to their Billing Dept. DO NOT USE this group--you may never see your $ back if you need a refund! Date of experience: February 06, 2025 Edit read more

Very Professional. Quickly identified the defective parts. The dishwasher works fine. Thank you for the fine service.

They are a scam. They come and diagnose, you order the part and pay for it in advance. The part is shipped to you and then you have to reschedule them to return. What a joke. Rescheduling is not easy and they canceled on us, twice. They are a ripoff and their app is just a tool to sell you home warranties. Stay away! 2/23/25 read more

Thanks on time and quick response technician was polite enough no repairs required as they don't make water motors anymore

the technician was professional, knowledgeable and efficient. The communication was timely and clear.

Requested service on my refrigerator. Technician kept me informed throughout the day on his arrival. Was polite, professional, and efficient. Solved the problem and provides tips on how to avoid in the future. Definitely worth the value charged.​ read more

Keep your appointments. Do not wait until the end of the day to cancel.This is the third time this week you canceled iI would like service for my washer because I have a warranty.. read more

My dryer was not repaired yet but warning do not believe the next day repair bs they try to give you. I did get a technician the next day, only to charge me 600.00 for my dryer repair and to schedule an appointment for the following week. Now i am one day away from the repair that i already paid for and they EMAIL me to let me know they rescheduled my appointment. For another week away. What happened to next day repair. I looked into Maytag parts delivery and they offer next day and 2-3 day shipping so why is my part going to take so long. My dryer is barely 6 years old. It's not some old obscure part. Now i am not sure what to do, i have paid for a service that hasn't happened yet and i am out of a dryer. Oh and by the way the tech that came left my dryer torn apart. So i cannot even use it for small air dry loads. Promised the appointment for less than a week now i am looking at two weeks. I am not happy. Service not great. Quality well if you think having your dryer torn apart and left in pieces is quality then Sears is for you. Value lol value the tech told me they are charged me a additional 100.00 fee for the repair. why for a second person to be there when he stated he does not need that second person. no customer support at all. I would not recommend sears repair. The customer support line they offered me is just an AI Assistan. Sears does not have support or any way to contact a human for help. read more

Sears has ghosted me twice, ordered the part to the wrong address, and I can't call and tell them it's the wrong address because no actual human representatives work there. Said they would call me after no-showing, never received a call. All around AWFUL company read more

If I could give Sears zero stars at this point I would, I contacted them back as per their response to my review and was told I would be receiving a FULL refund.....not only was there no refund they told our credit card company they never said that and they refused the refund, bottom line is that I'd stay far away from Sears and their "repairs" read more

Title: Unreasonable Pricing and Lack of Transparency I recently hired this company for a dryer repair. My experience was incredibly disappointing. The service was not only overpriced but also lacked any clear communication about the cost beforehand. When I booked the service, i was told there would be a diagnostic fee which would be included in the final price. The tech was great, but after he completed his diagnostic, he fixed the problem without discussing with us first. he was here no more than 10-15 minutes and the final bill (which was labor only) came out to $300!! that would equate to and hourly rate of $1200. The work itself was adequate, but it certainly wasn't worth the price I was charged. Transparency around pricing should be a priority, and this company failed miserably in that regard. I won't be using their services again and would advise anyone considering them to get a written quote upfront to avoid unexpected costs. read more

Technician was about to immediately diagnose and repair my washer. Was friendly, courteous and professional.

DO NOT USE THIS COMPANY!! You'll be sorry. They are the reason the word incompetent was coined. Their answering service is just a bunch of workers who read off the same language from a written instruction. They can't and won't help you. They do nothing. The 'technicians' decide when they want to come to your house for a job. They call off jobs whenever they want and lie that they came to your house by taking a picture of your door from the road despite you standing at the same door waiting for them. You are better off without them anyway because they are incapable of diagnosing your problem and would make you incur unnecessary expenses from their incompetent diagnosis. There's no supervisor. Its a joke honestly .Just stay away from them with every ounce of energy you have !!!!!!!!! read more

Sears Home Services for Elizabeth City, NC: The scope of the original diagnosis changed from one part needed to two parts needed, thus affecting the total cost of initial repairs. The parts ordered arrived broken. The next scheduled repair date was cancelled then rescheduled for nearly two weeks later. I had to change that to three days sooner because we had already made plans to be away for the holidays. The follow-up service required the replacement of a third part that, if initially checked, may have been the root cause of the problem. Therefore I do not trust the original diagnosis for which I had already paid in full. Overall, going through Sears Home Maintenance was a mistake and was unsatisfactory. After today's service the original problem has not been resolved and our GE dryer does not work at all. I have instructed my bank to dispute the charge for the full amount. I have also called the local service technician/contractor to ask him to return with urgency to complete the job. Avoid this service company! It has cost us over $437.00 and still no working dryer! read more

ABSOLUTE GARBAGE Company. BEWARE!!! Be VERY AWARE! All of them that Sears is under to include Cinch, TransFormCO, etc... I would NOT do business with them because they are a complete scam. You may have initial luck but just wait they will FAIL at every other respect to include honoring their warranty, paying any sort of reimbursement, telling the truth, etc. Good luck. They are very good at lying, kicking the can down the road, deflecting any sort of responsibility, etc. I have been trying to get a reimbursement check for 3 months now that was authorized and supposedly mailed out 3 months ago. An ABSOLUTE FRAUD this company is. I have requested a Supervisor 4 times and they refuse to put them on the line and WILL NOT call you back. Stay away. Trust me, you will be glad you did. read more

Sears Home Service is terrible. They didn't show up for my appointment, I've been without a refrigerator for over three weeks because of them. Don't try calling the 1-800 number they keep pushing as no one answers. Only animated messages. Terrible service, even their employees recognize how frustrating the process is for customers. Don't ever use them! read more

Farouk the repairman was pleasant , left my kitchen clean, and made the repair in timely fashion. I was shocked at the cost, but I am old, and it seemed like good value compared to the cost of a new oven. read more

amazing service!!! he explained the problem, fixed it and even gave me tips on how to prevent this from happening. very courteous and kind!

American Home Shield sent out Sears Home services (Md) 314-788-5960 to see why my dishwasher was leaking. The tech Ijaz Farooq came and just ordered every part possible without pulling the dishwasher out cause the piping is old. He then returned Feb 6th and replaced the parts. He then told my wife that he isn't hooking up the water cause again the pipes are "old". He then proceeded to "check the functionality" but dumping water in the bottom and making sure it drained. My wife then called me cause the tech told her he isn't pushing dishwasher back into the hole and started raising his voice at her. My wife had brain surgery not long ago and can't have her blood pressure sky rocket plus what professional yells at woman let alone anyone. After all is said and done I still don't have a working dishwasher, I had a pissed off wife to calm down, a pissed off dog that knows her feelings and would probably have turn the tech a new one and I now have a box of trash to take out. American Home Shield was going to send out Sears and the tech again to finish but I don't need a murder charge so I guess I will show them up again and fix his laziness. read more

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The technician arrived on time, let me know the issue and offered a solution. He was court and professional.