Customer # 1219
Jan. 05, 2024 : I DROVE my car to Sean's Auto Care. They told me it was misfire. They initially quoted me $ 450. However, they kept adding costs.
Jan 12. 2024 : Their customer representative called me that the serpentine belt and idler pulley should be replaced. After I talked to him, I asked my husband about them. My husband told me that they were taken care and did not need to be replaced. ( Later, when my car was towed, my husband asked the owner about them, he told my husband that the serpentine belt and pulley were fine.) MISDIAGNOSIS and tried to overcharge. They did many things. However, I don't think they were related to the main issues because I had to tow my car within 2 weeks after I picked up the car from them on Jan. 25, 2024. I paid $ 4540.05 on Jan. 12, 2024 and another $ 600 on Jan. 25, 2024. The total was $ 5140.05.
Feb. 11, 2024 : My car stopped and would not start in the middle of nowhere ( 80 miles away from my home).
Feb. 12, 2024 : The car was TOWED to Sean's Auto Care again. Their customer representative told my husband " I told you. You should have replaced the serpentine belt and the pulley. Because of it, your car stopped " He didn't even open my hood. Feb. 13, 2024 : They told me they diagnosed but could not find anything wrong. Then, they wanted me to give them the authority to test gas. They blamed a bad gas that I filled up on Feb. 11, 2024. However, it was not gas problem. They MISDIAGNOSED again. They changed the ignition coils that they installed on my car again but nothing happened. Another misdiagnosis again. Even though they could not find anything while diagnosing, they wanted to charge me for diagnosis and test ( gas + what-so-called premium ignition coils). I complained about them. They dropped the charge. After I complained about their work and charges, they stopped communicating with me after Feb. 16, 2024.
Feb. 23, 2024 I visited them to see what was going on. The owner told me that they had been busy and my car was not their top priority. I asked him "Can you fix it? Otherwise I want a refund". He said "Yes, I can fix it". I gave him another chance because he himself promised me that he would have his mechanic work on my car the next week ( Monday . Feb. 26, 2024). Nothing happened. No text, No phone call for update.
March 01,2024 : I wrote the Google review, hoping that they take this issue seriously. March 04, 2024 : Their customer representative called me. I was told that they will not repair my car or refund because of my Google review. They also want me to pick up my car from their shop. I texted them " I am not picking up my car until you fix or refund. They insisted there were two separate issues in my car. So they will not refund. They insisted that they charged me right. They said they can not work without charge because the latter issue is totally different from the former one. However, they could not tell me what they were when I asked what was the second issue. ( I assume that they are not able to figure out or don't want to work without additional charge) Even if there were two seperate issues on my car, they should have figured them out in the first place when I drove my car on Jan. 05, 2024. They should have given me the total quote and asked me to make a decision in the very first place because nobody wants to spend over $5000 on the 16 year old car: They would purchase the new one if they received the over $ 5000 estimate before repair.
Feb 11, 2024 My car was towed from Sean's auto care to Honda Van Nuys for diagnosis and repair. The result is what I didn't expect at all.
Sean's Auto Care installed the aftermarket ignition coils and spike plugs and charged the 4 times more than OEM. ( The most ridiculous thing is that Sean accused my husband that my husband installed the aftermarket parts in my car and those caused the problems.) Shame on you, Sean!
I reported this terrible incident to BAR, however, they cannot do anything for overcharge.
San Fernando residents,
1. ask them for the written estimate before starting to say "yes". They will keep calling you , asking for your verbal authorization and adding more charge.
2. ask them to return your old parts to you.
Those are your rights. (see BAR website)
Don't contact and ask me to take my review off as you did before. I would not because I wrote the facts. If you have something to say, please respond here with the receipts of the parts that you installed in my car.
I thank you for letting me know there are full of dishonest people in this world. read more