I've been to a lot of Nike stores over the years, but my visit to the Long Beach outlet (Store 715)…read morewas easily one of the best experiences I've had. The customer service was honestly on another level. Zu, Eddie, and Andres were so attentive, kind, and helpful from the moment I walked in. It felt more like shopping at a high-end boutique in Milan than an outlet. They went out of their way to help, never made me feel rushed, and made the whole visit fun. You don't see service like this very often anymore. Thank you to this team, and I'll definitely be back!

Great selection of shoes, discounts, savings, and staff. Ro, one of Nike's associates was so…read morehelpful with my senior mom. She assisted her in finding a pair that felt best. Not only did Ro take her time with a picky senior citizen, she gave multiple wonderful suggestions that were super helpful. We tried every pair suggested and we absolutely walked out with two pairs both my mom and aunt loved. Yah at the cashier continued that same level of elite service with my mom and aunt being far from tech savvy. The service was outstanding, the location easy to commute via train, the cleanliness, and staff, made this first visit memorable. Thank you again!

AMAZING! This is a family run business and it shows! The service was quick and they were very…read moreattentive and patient. They all were so kind to me as I was looking for new cowboy boots. They have affordable prices and very cute styles. I'm recommending this place to all my friends, will definitely be back!

Great service owner very helpful had everything I've been wanting this store has it allread more

I'd like to thank Angelica for assisting me with my purchases today…read more She was patient, attentive, knowledgeable, and welcoming. She answered all my questions and concerns about plantar fasciitis and I felt comfortable with my purchases today. She brought out a couple of brands and sizes for me to try on and surprisingly I left with Hokas instead of New Balances and Birkenstocks, what I originally came in for. Thanks for everything, Angelica!

I had a wonderful experience at this store. I went in and had an assessment which was fast. The…read moreworker brought out several choices in footwear that would support walking. They took their time and was patient. Definitely recommend!

Buy online and pick up at store people!! Always check if there are coupons available, which is…read morealmost ALWAYS for both online and in store. WSS has always been affordable, and this particular store had friendly and helpful staff. Came across a small issue before I picked up my shoes, called ahead, and were helpful enough. Thanx guys, keep it up.

I have 3 active boys that wear down shoes on a monthly basis …read more So we are often shoe shopping. Came here on Labor Day to check out some shoes. The employees on the floor and at the cash register were nice , helpful, knowledgeable. The shoe selection I would say , can be limited. I buy my new balances online or at sports basement because they don't have the new models here and the selection is limited , same with youth shoes. Our shopping experience was fine until the manager came to help us out with some questions we had about online promotions vs in store promotions . The manager was Vilma and she was so rude , condescending, and very curt. I'm not sure how she is in customer service , much less management . We did still buy our shoes., but Vilma ruined the shopping experience for us and we won't be returning here to shop. Customer service is important to me when spending so much money .

Always a pleasure doing business with BreakoutLA . Carlos always helps us out for years . we've…read moreconsigned with him before and also had him buy us out with our shoe inventory. Very fair pricing. We're long time Jordan and Kobe collectors and we would only trust him with our shoe collection . We wish him continued success and look forward to coming back with more inventory. Thank you again! This store is always fire .

They act like they chill but they really not they prices are crazy and if ima compare (cool kicks)…read morewaaay better SHOP AT "COOL KICKS" only. They staff be lowkey under breathing while in front of customers.

I went in on Monday 4/21 to exchange a pair of shoes and make a new purchase 2 graphic tshirts. I…read morecame back to exchange the shoes for a smaller size and return the tshirts they didn't fit my son on 4/22. I found the shoes and the cashier asked if I wanted to choose different shirts- I let her know the store didn't have anything I preferred because most other options had provocative graphics for my 13 year old. I was told I had to get a store credit because the exchange from the previous day and purchase were on the same receipt. I asked to speak to a manager and the young female cashier said she was the manager conveniently. I mentioned that she processed the transaction the day before and never mentioned that a refund was not an option if I completed the exchange on the same transaction. I had my son come and pick out something because I didn't want a store credit since I won't be coming to this store anymore. I let her know that as a "manager" and being in customer service she should have let me know that if I wanted to be able to return the new items I needed to process two separate transactions. She said looking down the entire time I will take that into consideration. I didn't want to argue because she was clearly young and lacks experience dealing with customers, as well as experience using a POS system. As a manager she has the ability to override things the system won't process. Especially since she failed to mention the day before that the exchange would be the only future option. Definitely recommend training considering the location of store because that interaction could have went a different way considering her attitude and demeanor. I'm also guessing because they have a security guard sitting in the front of the store they are used to people being unruly. I won't be shopping here ever again.

Customer service was surprisingly good…read more My 11 year old needed new kicks. Brought him in, they helped him, we left happy.

A classy outdoor mall. Go for a walk or meet your friends there. Upscale stores and restaurants in…read morea casual atmosphere.

Cute stuff but way overpriced. Wanted to try something on…read moreand they don't have dressing rooms. I asked since I couldn't try something on if there was returns and they said no. I kept looking around and 5 minutes later they came up to me and asked if everything was okay and when I told them I was just looking, they told me I had to leave because they were closed now lol Weird AF

The guys at the front desk were very helpful and knowledgeable! Great selection of soccer shoes and…read moregreat price! Will be coming back to this location! Recommend this place

Terrible customer service. Would not return or exchange a shoe bought online within 24 hours of…read morepurchase.

The customer service is excellent. The ladies are so welcoming and if you want them to be, they…read moreare also attentive. It is NOT hard-sell. They're knowledgeable about their products. Their products are quality. I have purchased two pairs of shoes/boots from them and I love each pair! Well worth the money to get a quality product.

The service experience was amazing. The store has a cute…read morevibe. The sales person guided me through what would look better for my vacations based on what I had described and she came up with amazing options. Very comfortable shoes, great quality (worth every penny), variety of vibrant colors and great purse options to pair up with.

Pulled up today for the union raffle and waited for an hour just for them to tell me my son 11yrs…read moreold can't get a raffle ticket he fits a size 8 why can he have a chance to win if he also waited and is willing to buy the pair of shoes? Why not list that kids aren't able to get a raffle Ticket lame

May 22, 2024 Opens at 11 am…read more My family and I came to eat locally. The business was closed, so I took the opportunity to go window shopping, so I thought of private sneakers. I'm a huge fan of New Balance shoes, low and behold they had multiple on display, even a new style new balance I have often wondered what lies behind these closed doors. When I say closed I mean locked ! As we went to open the door. Low and behold, Manny unlocks the door! I had to ask why they were locked. Unfortunately, folks can walk in and out without paying. So doors are kept locked. Personally, I enjoyed my 40-minute shopping experience alone with my family having Manny to ourselves to ask questions regarding New Balance shoes. I may have never bought one pair, let alone two pairs, without his personal assistance. I seen these very new new balance shoes, half open grey shoes on the shelf. Manny mentioned these were their newest in store. He brought me 3 different pairs until I had the perfect fit. I'm taking them @ $150.00 Manny did the same for my mother in law. She was a bit more challenging in shoe. You see, she is petite with the smallest foot I've ever known for an adult. Manny brought several different new balance shoes. He finally brought out a 4 1/2 new balance 9060 in dark blue shoe (kids) @ $110.00. Add those to my order as well. Why I like new balance shoes they come Wide, I have a big wide foot. The stability, balance, and shock absorption. Overall, quality shoes are out the door. Overall experience with Manny and Johnny 5 stars, Atmosphere was poppin' when I was not taking photos I was dancing. The beats were great. 5 stars .