My Boyfriend and I were at the beach all day and decided to shop a little when we walked past a little outdoor restaurant and figured we would give it a try. We were seated outside but way back in corner table almost in the next building area. We waited about 15 minutes even to just be approached. Finally, the waitress came over , no introduction whatsoever, asking for our beverage order. She came back over 10 minutes later with drinks and took our order. No bread was offered and we waited a substantial amount of time for our Apps. Finally our Apps were delivered, and I asked her for a replacement Soda because the one she brought me tasted like water. She told me they were having issues with their Soda that night. The lamb chops were dry with absolutely n flavor whatsoever but the Bisque and shrimp cocktail were very good I waited over 15 minutes for the replacement soda after asking her numerous times as she was delivering other beverages to other guests nearby and looking over at me confused, knowing she had forgotten. Another 10 minutes went by and still no replacement soda.
After finishing and piling our Appetizer plates on to side of table and waiting a long while again, they finally brought our Dinner. I ordered the Halibut, which was really delicious, and my boyfriend had the Scallops which he also enjoyed. At this point we were trying to forgive and forget the lack of good service, but unfortunately it was not over yet. we waited another long while to see our server again for her to check on Us and clear our dinner plates. Finally someone cleared our table and we asked for our server to order dessert. We then waited another 15 minutes watching her cater to surrounding tables and disregarding Us AGAIN..
The tables surrounding Us were also looking for her as they did not even have Silverware to eat their Appetizers or water etc.
Finally dessert menus arrived and we decided. Again we had to ask several people to send our Server over and also get up and ask Hostess as well, who pretty much ignored me and continued to count her money.
Again I sat back down and waited, only to ask another waitress to order dessert and she said she could not.
Our Server finally arrived looking very upset and took our dessert order.
We the waited and waited and finally she arrived and pretty much THREW THE DESSERTS ON THE TABLE to where the forks flew off the dishes onto the table. We both looked at each other and called someone over. The server we spoke to was literally dumbfounded and speechless with a blank stare at the both of Us,
I got up and went to the cashier area and asked to speak to a MANAGER, and was also given a dumbfounded stare. At this point I had spoken and asked "Several" servers for a Manager, and still no one . After waiting again, I made another request to the cashier and she proceeded to tell me that there was no manager on duty. She proceeded to give me an attitude and was very rude asking what my problem was. As I was explaining our entire situation to her, My server came over and started yelling at me that she did not throw desserts onto the table nor did she ignore us all night. Then another Server approached and stood in my face with a snide attitude lunging at me and YELLING IN MY FACE for me to LEAVE IMMEDIATELY. Surrounding tables were watching this go on for 20 minutes in disbelief, and also making several comments to their ongoing inappropriate behavior.
I have never seen such an unprofessional staff in my 51 years and have never been treated so badly. From the second I approached the other servers, hostess, and cashier, not one of them EVER acknowledged the problems I was having during my dinner and NOT ONCE was I given even the smallest RESEMBLANCE OF AN APOLOGY.
After walking out, past other outside tables,other guests continued to share their own horror stories of their lack of service during their night, and praised me for approaching them, and being their VOICE!!!!
The WAIT STAFF needs to be TRAINED AGAIN!!!!! They need to be TRAINED PROPERLY ON how to DO THEIR JOBS let alone SPEAK to PAYING Customers. And I did not know MY Servers name until after I paid my check and left.. HER NAME IS VICTORIA, and as far as the rest of the inappropriate staff, not one of them ever took the time to introduce themselves either.
The "ONLY" Good thing about this place is the CHEF... read more