The owner of this property refused to refund me after I had to cancel my reservation due to high fire danger and smoke caused by the Napa/Santa Rosa fires in our region. When I explained the situation--that my husband and I needed to stay close to home because the city warned us to be ready to evacuate and our son would be home alone if we went--the owner was not willing to budge. I tried suggesting applying our reservation to another time period; but she still said no. I don't know why she wouldn't accommodate us--there was no way she could have had anyone stay at the cottage anyway, because the air quality in Point Reyes was listed as "unhealthy" by the weather service for the time we would have been there, and it wouldn't be safe to spend any time outdoors. STILL, she refused to refund us. I'd made other "non-refundable" reservations for this trip, and every other business understood and graciously refunded me. But not this owner! No. It was unconscionable! read more