Spoke with Sam at the store in Hayward. He diagnosed the issue quickly and had it fixed within 2…read morehours. He also has a store at Sunvalley mall in concord which is closer to where I live and he said he'd take it there for me to pick up. Plain speaking guy, I felt comfortable with his confidence.

This place straight scammed me!!! I brought my phone with a stuck side button. When I picked it up…read moreand he turned it on, there was a battery alert that a non-apple battery was inside. The battery no longer held a charge. He tried to charge me $50 more to get a new battery. I saw online that they are $22. I paid someone $60 to rip me off. He didn't even glue the phone back; he just put the screws back in. I will never step foot in this store again!!!

I'm glad I came here for my first Brazilian! Making an appointment was super easy, I texted the…read morenumber asking for an appointment that week and they responded quickly with several different time options. There's a private parking lot and you ring the doorbell when you arrive. The place is super cute and clean. Blanca helped me out and explained everything to me. She was super gentle and makes me feel really comfortable. I was only scheduled for a Brazilian but she easily let me add on a lip wax too. I plan on maintaining a wax schedule and am glad spoiled kitty isn't too far from me!

I loved it here, super chill and the conversations they keep with their customers are fun. I'm…read moredefinitely going back to get a wax again, comfortable vibe and quick too

Very Nice Place! Very open and clean! Had an Ingrown Toenail and hurt really bad! Relief after a…read morenice warm foot bath! Get the Deluxe!

I really wanted to love this place because the salon itself was beautiful and the staff was…read morefriendly, but unfortunately the prices and quality were incredibly disappointing. First, I was shocked that a basic kids' pedicure for my 8-year-old son cost $27. All they did was trim and clean his nails, followed by a short leg massage. That price seems extremely high for such a simple service, and there was never any discussion of pricing beforehand. The biggest issue, though, was my own nails. I paid about $55 for my gel manicure--$35 for gel polish, plus an additional $20 for a French tip and a small Mickey design. When I woke up the very next morning, less than 24 hours later, the entire gel polish had already peeled completely off one of my thumbnails. The French tip and Mickey design on other nails were also already lifting and peeling. I've never had a gel manicure fail this quickly. If I lived closer and didn't have to drive across the bridge, I would absolutely return to request a full refund because this level of quality is unacceptable. Between my dad, my two kids, and me, we spent close to $500, so we expected much better workmanship. My daughter's nails actually turned out great, so this review is strictly about the quality of my nails. One other thing that bothered me was my dad's pedicure. The staff kept offering him additional services during the appointment, and he kept saying yes without realizing each one came with an extra charge. By the end, his pedicure totaled over $100 plus tip. I really think pricing for add-on services should be clearly explained before they're performed so customers can make informed decisions. I've attached photos showing my thumbnail the morning after my appointment, along with photos I took the night before. It's incredibly disappointing to spend this much money and have a gel manicure start peeling in less than 24 hours.

I was in need of a good massage after a stressful few weeks at work and some lower back pain and…read moreThe Royal Thai Spa did not disappoint! I decided to make a same-day appointment for a deep tissue massage on a Monday and it was easy to make an appointment online. One thing that I appreciated was that the person at the front desk called me ahead of my appointment and asked what kind of pressure I liked as it was my first time visiting. She said she wanted to ensure that I was matched with a staff member who would best fit my preferences to ensure I had a good experience. I don't think I've had that done before the actual appointment at any other place so that was thoughtful. They even offered to take me in earlier if I was available. Once I walked in, I could tell it would be relaxing as the environment was very quiet and peaceful. As soon as I was out in a room and ready for the massage, the staff made sure I was comfortable and asked if I had any areas I wanted them to focus on, to which I answered my lower back. I liked that they even checked in once they started applying more pressure to make sure it was okay. Overall, I was very satisfied with the experience and as someone who sometimes tenses up during massages because it's too much, was able to a actually relax during my appointment and even dosed off a little. Even afterwards, my body feels great and the lower back pain has definitely improved! Overall, I would recommend coming here and would definitely come back to try their other packages.

I came here for a much needed prenatal massage, and left feeling so relaxed and like every knot was…read moreworked out of my body. I suggest arriving a little early to check in, fill out paperwork, and use the restroom. The massage rooms are separated by heavy black out curtains. You can hear others walking by and talking, but everybody was respectful and kept their voices to a low whisper. They ask what areas you'd like more focus on and which areas are off limits, as well as the amount of pressure you'd like for your massage. I loved that they had a pregnancy pillow on top of their massage table; such a nice added touch to ensure optimal comfort. I loved my massage here and will be back for more!

Booked 90 minutes of deep tissue work. Therapist was extremely rude, refused to follow any…read moreinstructions to slow down or use adequate pressure, lightly rubbed a bunch of oil and left after one hour. Was also angry when I left them a 21% tip. Avoid this place at all costs.

Quite possibly they should rename the place "fat guys who want to get lucky go here when you're not…read morehaving a good time at home". The Asian girls that work here think they deserve a tip upfront or can't demand a tip after a terrible service. I'll tell you what- move to Hayward.

Claudia Center is wonderful! So many different products and services, I always feel so relaxed and…read morepampered. I have have had facials, massages, electrolysis, waxing and laser hair removal from here and everything is really great. Staff is kind and helpful! Love going back!

love this spa. i got skin tags removed a few years back and i also got some of the best scar…read moreremover miracle cream i had ever had and it was natural too. welcoming office and warm

Update to the update…read more I was unable to return for the nail correction that they offered- which was very appreciative of having that option. I went back for my builder gel fill on my natural nail and was satisfied with this set. Shape is on point , almond and I like more slender and the tech did that for me. This time around they did have new colors that caught my eye like the cat eye chrome and a client next to me was having some airbrush art work, which is something I never saw before so I will be back to try some funner creative sets. Full transparency my builder gel fill was 60$. My nail tech was swift, and detailed. For this experience I had - well worth it!

TLDR; Owners were openly arguing in front of customers. My tech abandoned me because she's upset…read moreshe didn't prepare correctly. I had to walk out. Would not come again. I was really excited when this place opened up. I'm the type of person that likes to get pretty intricate nail art and collaborate with their nail tech, so I went here three times just to give them a chance and see what they could do. The first time I went with my friend and her technician kept complaining that her nails are too short for the design she wanted. My friend told her many times that she needs them short for work. In the end, that's on the skill level of the nail tech and should not have been the customer's fault. My set went fine, my nail tech was very kind, and the art work was cute. Second time I went there for wedding nails, they said they could do the design and had their tech practice the design in advance since I sent the pictures early. My tech was actively getting trained on the job how to do the nails, which is fine, but the owner was making passive aggressive comments on how she has to keep telling clients the design will not be like the picture, only similar. I left with a "good enough" nail set because I was already there for a few hours. Third time, I gave them a photo of the design I wanted in advance and mentioned in the client comments when you book that I wanted them black and white. Again, amazing that they get their techs to practice, but hope was already dwindling. The day of my appointment, the owner showed me how the nail design turned out on someone she practiced on, and it looked PERFECT! I had hope my nails would turn out the way I wanted them to. Then things took a turn when her partner reminded her that I wanted black and white. She decided to have an argument with her partner in the middle of the nail salon about her wasting her time picking out colors and decided to not do my nails. Instead, she leaves the tech who is prepping my nails to carry on with an intricate design, plus there's communication issues between the two of us when I try to tell them what I want done. The tech tried their best, then visibility got overwhelmed because of the language barrier, and told me the owner would take care of my nails. She had already left me to do another client's nails that came in well after my appointment time because she was upset. Honestly, what kind of owner has an argument with their partner in front of clients and then proceeds to neglect their original client??? I wasn't going to wait even longer (I was already there for two hours) for her to finish with another client, so i walked out. I had never ever walked out on a salon before. The partner insisted I didn't have to pay for an incomplete job (my nails only had two layers of solid color without top coat), but I insisted that I at least tip my nail tech that struggled with me.