I have already detailed my experiences with SDW, but have since been contacted by others and realize I emerged relatively unscathed! I assume
Sam dismisses my remarks, if asked, but what could account for a five week project taking 13 months, ending Feb. 2024? A few delays were due to weather, but most were because no one was assigned to work here for long stretches of time.
I'm writing another review to explain that the frustration and stress experienced during the build persist with issues that arise afterward.
Part of my project entailed a new sewer line and ejection pump. Although there were no operational concerns, I saw some worrying signs indicating there might be a problem going forward. I contacted Sam on 1/16. After some delayed and vague responses, he agreed to come on the 23rd at 5. He arrived at 6:40 when it was dark, and checked the sewer by listening and seeing no seepage. He sent his plumber the next day, who did the same. They couldn't figure it out, but I continued to see suspicious activity (muddy surround, liquid on top of the tank, and evidence of spurting water against the adjacent fence), and wrote him again on 2/2. For the next 3 plus weeks he mostly ignored me, but eventually stated the issue was beyond his expertise, he had found a specialist, and asked for my schedule to set an appointment. This happened twice, with no result. I finally gave up, found my own plumber, who removed the lid of the tank (what a concept!), saw the problem, and fixed it on 2/25/2025.
Since he had stressed his dedication to servicing his clients and made a show of doing it, I paid the bill, and asked for reimbursement. He liked the outcome, didn't mention the money, and didn't send it, even after a second request. It was a whopping $225! While here, he also said what was needed was to replace the dirt surrounding the pump with drainage rocks, which he'd do. Of course he hasn't, but I'll include that in my attempts to get full resolution through official means.
I was lucky. My ADU is occupied and in the almost 6 weeks of inactivity, nothing broke nor were my tenants inconvenienced. But I lost a lot of time in seriously addressing the problem because of his false assurances, gambling with the outcome. He's got the talk part down, when he responds, including what can only be construed sometimes as deliberate lies. But he often doesn't follow through.
My experience during the build prepared me for non-compliance, so I've asked him several times for purchase and warranty info for big ticket items. If he won't address problems, I don't have what I need to proceed on my own. He's always said he'd get the documentation right away, but I've never received what I've repeatedly asked for.
Sam disrespects his clients. He doesn't care about you once he has a signed contract and money. If no one shows up, or issues with the work arise, and you need to contact him, he typically ignores you, which is a very difficult tactic to deal with successfully. If he does answer, he might say anything to allay your anxieties, even untruths, because he needs to get you off his back. You don't deal with people in the same way so you accept his answers. When you finally realize how long your concerns have been allowed to fester, despite the energy you've expended, it's mind blowing.
Once SDW starts the job, it's difficult for you to extricate yourself since other contractors don't want to be saddled with someone else's work and issues. Understand that his actions, mostly inaction, are often contractually illegal, unprofessional, and unacceptable.
Be warned! read more