I've had the opportunity to work with Mary at SDHOA on several occasions at different communities, and she's always a pleasure. She's professional, responsive, kind, and runs board meetings with ease. She is super easy to collaborate with, which makes a real difference. I always look forward to working with her. She's an asset to any community she's at! Thank you Mary read more

We are a community in crisis recovering from 30 years of neglect by the Paul Miller company. SDHOA staff has been most helpful in this million dollar money pit recovery. They have helped our homeowners and volunteer board members to improve our understanding of our organization, and operate effectively with full transparency. There is a long road ahead, but people who attend our community meetings, read our governing documents carefully, and check their portal for notices and shared documents all have noticed a vast improvement. Many thanks Yesenia! https://gofund.me/27934e3d read more

Over the past several years, I have submitted requests for repairs, etc. NOT ONCE have I heard back from Lily, her predecessor, or anyone else from SDHOA. Everyone in our condo complex has the same experience. Another woman actually had to get a lawyer involved in order for the HOA to take action. I would NEVER recommend this HOA to anyone. read more

How convenient for SDHOA "JENNIFER" CEO not to respond to this TRUE YELP review. That's because its all true. Don't believe me. Look at the complaints on BBB as well as complaints to the Attorney General. TRUE THIEVES stealing from hard working homeowners . Collusion with the HOA president Brad and fake construction companies. Nice Job Brad for hiring these jokers. Real asset to society. EVERY POSITIVE REVIEW ABOUT SDHOA IS FAKE AND FRIENDS OF SDHOA. ALL OF A SUDDEN AFTER I POST THIS REAL REVIEW THEIR NEWBIES START POSTING POSITIVE REVIEWS. READ THE NEGATIVES FOR THE TRUTH TO STAY AWAY FROM SDHOA. I filed a request for a safety concern regarding a foundation issue and was told a vendor would reach out. It's been 20 days and nothing. I've emailed 4 times and called 3. Zero reply via email and always the runaround on the phone. Yesenia Jordan Association Manager is really good with avoidance just like all the other HOA management companies. When I tell them I'll be contacting the Attorney General their response is "go ahead". Not a problem, happy to reach out to our California watch dog. If your decision is to use SDHOA, run and look at all the negative reviews. They are all true. Suggestion, reply to all the homeowners that have issues in a timely manner and actually follow up and follow through. Saying you are passing the buck to a vendor and then ignoring progress requests is not HOA servicing. Don't believe me look at the picture from our stair landing that they claim nothing is wrong. Is it me or does the foundation have issues??? HMMM and this is the maintenance they do in picture #4. Nice to live with dirt landscaping for $320 a month in dues. If you live at the Americana complex, complain to your HOA president who hired this jokers. Nice job ruining the community more. More follow up. I put in a request for landscaping request 2 days again. See picture of the dirt and weeds. Yesenia Jordan said the weeds are from the past rain. Funny she assumes this as she has never been to this area. Every other common area of this complex has landscaping except for ours. I am the one who put the mulch in years ago to help the community. Now SDHOA won't even get a few bags of new mulch (at the very least) from Home Depot which is $10 because she says " mulch will not be added to the common areas, as we are prioritizing essential expenses and carefully planning for future needs." Is $10 a budget breaker? If its labor you are worried about, buy the 3 bags for $10 and I'll spread it for free. Take literally 15 minutes. But no, since we need to "prioritizing essential expenses". The Americana HOA president is a joke as well. Very unprofessional contacting my place of employment and emailing one of my producers about private issues that do not concern my employer. You call yourself an educator? I hope your students don't learn this from you. Yet more incompetence as I get a call from Yessenia's boss Jennifer who thinks I'm ignorant and uneducated. The only reason I get a call is because I make noise and post legitimate reviews like the rest of the negative reviews on here. By the way she calls from a Rancho Santa Fe number so we all know where our maintenance money goes. It's not to maintain our Southbay residence. Guess where it goes? When I ask her where our $2000 emergency assessment money went she has no clue. Supposed to be for roof work. No proof of a bid, no proof of a timeline, no proof the money even exists anymore. Nice job Jennifer and thanks for hanging up on me when the questions got tough. Great job hiring Yesenia who is just as incompetent. One thing you are good at is stealing money. Enjoy that big house in RSF. BTW mulch is $2 a bag at Home Depot right now. 2+2+2 doesn't equal bankruptcy. $6 and you might have kept me quiet. Not a chance now. And now because I complained to the BBB and the Attorney General, SDHOA started tacking on late fees as their defense mechanism. I've never been late nor will I pay illegal charges without proof. Again if you are part of an HOA RUN FAR AWAY FROM THESE CON ARTISTS. read more

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A hole had been left in the hallway of the condominium complex where I reside for at least two months. It exposed framing where two units on that floor were being advertised for sale or rent. It looks hideous. When I documented it and called management I was told the person with the plumbing issue wouldn't speak to management. You can guess why - management (Jennifer) is so rude to many homeowners that the homeowners refuse to communicate with her. I tried to assist and got the information that the plumbing repair was completed. The hole in the wall remained untouched for another month after my emails and calls requesting to repair it. Slow and LAZY is Jennifer's style. She will waste time to sass back online at anyone pointing out needed maintenance instead of contacting an APPROPRIATE vendor to do the requested repair. Our complex has never looked so bad. It's in dire need of power washing and paint. No less than 40% of our stairwell doors are in need of paint. Additionally, she's conveniently changed the meetings to remote where several homeowners will not be able to participate in the meeting since they don't have internet or know how to access the meeting. Worst management ever - they ought to call it mismanagement. You can see our scratched up gates and filthy parking and walkways, stairwells, and sidewalks which haven't even been hosed off for four years (nor power-washed). We just had the worst installation I've ever witnessed anywhere by Fire Watch of a new alarm system. It was inappropriately placed in the center if our lobby costing us $30,000! Jennifer's failure to manage and properly communicate in a timely manner with the installers has resulted in MONTHS of arguing and threats of additional fees in the thousands in addition to the $30,000 paid to install it. Some planning could have prevented this disaster! Just this week the elevator remodernization project costing $92,000 started where a disgusting and worn out looking button box protruding from the wall was installed. It looks used! This $92,000 project, which will likely be requiring more negotiations and re-doing afterwards, as it looks equally as hideous as the alarm system. They ought to call SDHOA "Sanford and Son HOA Management" since things always seem to look far worse AFTER the expensive repairs. Jennifer has allowed tech people to repair our gates and place wiring inside doors for FOB installs. Yet the tech guy isn't a woodworker or a gate specialist - so the look of our front gates has been destroyed with poor work as have our laundry room doors. Jennifer is great at four things - destroying property values, hiring unqualified repair people, fighting with management and lying to homeowners about work done! She's so busy being obsessed with her online posts she fails to fact check and misinforms the public about what's really taken place. I requested 5 doors to be painted MONTHS ago. I see these disgusting doors about every time I come in and Jennifer fails to pay attention to requests and to photos documenting those requests. She's too lazy to come check progress at the properties and then claims work was done that hadn't even begun! Moreover, she's so UNPROFESSIONAL that she sasses back to the people paying her paycheck instead of respecting them and fixing things in dire need of repair. read more

Disappointing My family has lived in this condo for over 20 years. San Diego Home Owner's Association Management Company has been horrible to work with. From the beginning, communication has been a challenge. It takes weeks to get the simplest repairs done. When you finally get someone on the the phone, they are dismissive and unhelpful. I would not recommend San Diego Home Owner's Association Management Company to anyone. Save yourself and your fellow homeowners the stress and find a company that values their customers. read more

SDHOA es una compania que reemplazo a Paul Miller compania que estubo por muchos anos ( 30 anos aproximadamente ) admisnistrando a nuestra comunidad y realizo una mala adminsitracion en la cual dejo en crisis en todos los aspectos economicos y adminsitrativos a nuestra comunidad . Desde el inicio SDHOA y su gerente a cargo de nuestra comunidad Yesenia Jordan han sido transparentes y han estado trabajando con toda honestidad y escuchando a la comunicadad con todo respeto y lo mas importante con resultados visibles y positivos de como lo recibieron en su inicio que se hicieron cargo de la administracion de nuestra comunidad. Todo esta documentado en el portal que cada dueno de casa cuenta y que fue proporcionado por SDHOA y la informacion como Budget anual, ordenes de trabajo , anuncion de juntas proximas , minutas de estas, aseguransa de la comuinidad es todo un portal muy completo que informa la mayor parte de todo lo que se hace. Informan via correo electronico de informacion recinete que se tiene en el portal . Estoy muy satisfecho con la dminsitracion y trabajo que SDHOA y su gerente Yesenia Jordan estan realizando. Es un camino muy complicado el que se esta pasado pero se ven a corto tiempo resultados tangibles y que hacen que me sienta seguro de que las cosas mejoran en su futuro para nuestra comunidad como hasta ahorits lo a sido. read more

SDHOA took over for our condo complex just over a year ago. Our manager is Taylor, and I just can't say enough great things about her! Taylor facilitates all of our board meetings and is professional, highly responsive, and does a great job managing a lot of conflicting priorities. Mary has been also been a great addition to the SDHOA team in supporting maintenance requests for our building. This has not been an easy building for SDHOA to take over. We previously had a terrible PM, and our finances, meeting schedule, elections and CC&Rs were all a big mess. There was a lot of deferred maintenance that we've been addressing over the past year. We had to run an election, establish a meeting schedule, raise dues (unfortunately since we were under-funded), and are in the process of re-writing the CC&Rs. There is no way that our board could have done all of this without Taylor's expert guidance. We have a small building and yet we feel like we get just as much attention as a larger complex would receive. I'm very happy with SDHOA. If your HOA is in need of some turnaround, I highly recommend using them. read more

I called this company over a letter violation letter with a Picture I received. The violation isn't even my house. It is a homeowner that since died, but this management company is going after me and another neighbor because we are helping the heirs keep the yard up when we have time. SDHOA sent us both letters to remove a plastic chair that is in that front yard. The chair is just like what many other neighbors have in our community. There is nothing wrong with the chair, not broken and a chair has been in that spot for over 7 years. We Do Not have permission to remove this chair!! First they told me and another homeowner that everyone received this same letter, including all chairs, benches and tables on the front of the houses and balconies. One of the board members has furniture on the balcony of their house. Next story it was furniture on the driveway. Story keeps changing in this phone call. I am handicapped just like the woman that died. Her family told a neighbor that this board was relentless to their mom. I sit out on my medium waiting for a ride or read just like many other home owners, including two homes across from the board president. My neighbors on either side and across the street have no problem with my chair. Then the SDHOA told me put mine in the garage when I wasn't sitting in it. Again I am handicapped! I can't drag a chair in and out of the garage with a cane and brace. I have had a chair out there for many years since I became handicapped. Why am I being targeted? None of my other neighbors received a letter about their chairs, benches or tables in their front yard!! I asked them and showed them the picture. My neighbors comments to me were, That is not your house even. This SDHOA company only returned my call Once. I called another time over another issue and was told they would call me back that was almost 3 weeks ago. I have written Twice, with no response to either letter. That is not the way to run a business. I would never treat my business clients this way. They did give me a response on another Yelp post which is not true. My friend informed me of their post. I asked for a coupon book because mine has No More in it. plus not my Address and not my name. I did not say it was lost only that there was no more coupons in the one that had the Correct Address and name. So I threw it away. I asked for a new coupon book 6 weeks ago with a correct address and name. Again if they had called me back I would not have to write this post. I had to borrow a friend's computer to write this They keep telling me to go on their website. I No Longer have a computer!! I have said this on every call and in my letters that you do not respond too. HOA's that are looking for a management company read what people write. Anyone can hire people to write good posts. Look at all the ones that give one star and why. read more

This property management company is a joke. Illegally without an election put people on the board. Water leaks into under ground parking took a year to fix. Harassing the owners that bring their incompetence attention. Your treated like your a renter when you own your own home. I bet Taylor doesn't own a home. Ask for her to get this amazing customer service. The BBB will be investigating soon. read more

Our HOA board is very hands-on, and our building is going through a lot of big projects. Because of that, we demand a fair amount from our HOA management company and have switched companies a couple of times in the last few years. Happily, we've now landed with SDHOA, and they are head and shoulders above every other company we've used. We underwent an extensive interview process with several other companies, but Jennifer -- the new owner -- convinced us they were the right company. Our manager, Lily, has been unfailingly pleasant, communicative, patient and diligent. We're very happy with SDHOA. read more

We have been with SDHOA for 2 years now. Jennifer put her best foot forward by recommending Lily as our manager. They have given us the tools to be better board members. They are amazing and completely understand what it takes to be a great management company. read more

Another rude interaction with these representatives. I think property managers have a really hard job, they probably are dealing with angry people with unreasonable expectations. I try very hard to understand the process and what SDHOA is responsible for vs our Board responsibilities. I always try to be kind even though I am frustrated. That being said, I have lost my patience with this company. When asking questions during this last interaction, to be frank, she was a total smart ass and it was very dismissive. If you are interested in hearing the details of my experience, PM me. I can only provide a rating based on my own experiences as an owner in a building they manage. Take from it what you will. read more

I have served on the Board of our Pacific Beach condominium starting in 1974. During that time, we worked with several condominium management firms - large and small. Without question, SDHOA is the most professional and responsive management company imaginable. Initially, we worked directly with Jennifer Armitage, and she was amazingly attentive and knowledgeable. Then as SDHOA grew under her guidance, Jennifer brought in Taylor Fettel as our representative. And Taylor is equally well-versed in condominium management. SDHOA inherited a real mess from our prior management firm including legal and financial problems. Jennifer and Taylor helped us resolve these issues promptly and efficiently. And it has been smooth sailing since then. I would highly recommend SDHOA to you and your homeowner's association read more

Do not trust what the staff tells you get everything in writing!!!!! A staff member told my wife and I one thing then months later we were informed she is no longer with the company and would not honor their agreement. VERY rude staff, also all late fees and any other fees are kept by management company ONLY. BEWARE DO NOT HIRE. read more

This is the best property management company I have ever worked with! When my previous property management company was embezzling money from our HOA, SD HOA came in, got our books cleaned up and got our HOA on the right track. I work exclusively with Lily Villanueva and I have to say, I adore her. She is quick with her responses, able to problem solve promptly, presents many options, does great research, is mindful of our annual budget, able to use common sense, has a great sense of humor and puts up with my ranting. San Diego is a hard place to manage a complex with all the homeless people and problems but Lily manages with ease. She truly loves her job and the way she treats customers proves that! read more

Great communicators, very responsive, technologically up to speed, know Rules & Regs HOA's have to comply with. Offer suggestions & ideas and are very pleasant to work with. Our Manager Taylor and her team really support our Board and provide the confidence we need to ensure we are taking good care of our complex. read more

Current HOA company and they do not respond to inquiries by home owners. We had a meeting in June where we discussed projects that would be done in our complex and budgeting. It is not apparent the projects have been worked on so both my husband and I have emailed requesting updates on the projects and have blatantly been ignored. Literally sent an email and almost a week later received a general email with tips on how to prevent porch pirates during the holidays (this was not an issue that was discussed for our complex- the tone of the email was that it was a general reminder sent to all complexes this company works for). Overall, customer service is terrible. I know a few people who live in places that have HOAs and their experiences seem so much better and they even pay less. Would not recommend. read more

One of our Association board members learned about SDHOA back in December 2013. We met with Nick, the owner, and about a month later, his company was managing our Association. The major thing that impressed me was Nick's expertise and approach. Here are a few insights on why our property was able to radically evolve during the past four years and why our Board members are willing to continue to volunteer. DELEGATION - SDHOA makes it radically easy to continue volunteering in our community. They get things done. ACCESSIBILITY - If we needed immediate assistance, we feel confident that SDHOA would be there for us. This includes being available during normal business hours. RESPONSIVENESS - While we don't expect immediate responses or replies, we often get them. Even after four years, this surprises me. RESOURCES - SDHOA has relationships with some solid vendors and has always been open to sharing referrals. EXPERTISE - While we don't expect them to know everything, it's reassuring that we often get immediate answers (without relying on others). Their knowledge extends beyond just management. SDHOA sometimes feels like a "one stop shop". LOCATION - We've never visited their office, but it's comforting to know that they aren't too far from our community. SYSTEMS - SDHOA's bill payment system and online management portals allow us to have the option to approve any and all payments. Approving bills literally takes seconds on our end. Our members can also access their personal accounts online, which helps keep our Association running efficiently. COSTS - From the very start, the costs of doing business with SDHOA have been reasonable. There have been no surprises and rising costs are slow and steady. In conclusion, our community has never been better and we have SDHOA to thank for making it easy to get things done. Things have been run very smoothly since we hired them. It is very easy to continue volunteering with SDHOA on our side. read more

I am the Board Treasurer for our HOA and have been with SDHOA for several years. We survived the previous owners ineptitude of managing our complex and we're going to look for a new Management company when Jennifer A. bought him out and took over Management so we decided to stay and give her a trial. We are so glad we stayed with SDHOA and we now have a permanent manager for all our needs. Taylor Fettel is a wonderful manager who knows the rules and regulations and is on top of all our projects from stucco replacement, to new windows, landscaping needs, etc. Taylor is very responsive and handles things in a quick and efficient manner! If you are looking for a new HOA Management Company you will not be unhappy if you chose to hire SDHOA! read more

We have been with SDHOA for several years. Our property manager, Angie Schertz, is one of the best around. She is an effective and efficient manager. She is both knowledgeable and good at problem solving. She does not hesitate to share her insights with us. Because of this, we are no longer down to the wire getting things done and are actually able to get ahead of things before they become problems. Not only that, but Angie has found us vendors who do an outstanding job. Important to our community, she responds to homeowners within 24 hours. I recommend SDHOA and Angie Schertz to anyone who desires an excellent property management company and manager. read more

They are horrible company, agents have no customer service whatsoever. Don't know how to treat people. Maybe it's because they work for free and don't get paid by the HOA.... Seriously, go take a course on how to treat clients if you are not happy doing this job, then find another one! !!! read more

SDHOA and Taylor Fettel have been excellent in handling the many issues our HOA has. She is very responsive and all correspondence is handling quickly. I am not on the board of our HOA. I am so glad that our board switched to this highly knowledgeable and responsive company. read more

A very responsive property management company. Happy that they have taken over management of the 12-unit building in which I'm an owner. Regular maintenance issues are handled well and proactively in most cases. Great customer service from our assigned property manager Taylor - she is absolutely fantastic! Highly recommend. read more

Our HOA switched to SDHOA as our management company in August 2020. We were impressed by Jennifer's and Lily's attentiveness and continue to be impressed with their quick responses and sincere concern for our property. The switchover was not smooth due to a bad relationship with our previous management company but Jennifer was a great advocate to obtain as much of our historical information as possible. And Lily was diligent at gleaning useable information out of what we got! Lily is very personable and has a great sense of customer service. We are so happy to be working with this company! read more

I am a property manager and a few of our rentals are located in the HOA's managed by SDHOA. Every time a problem has occurred whether it be maintenance or misconduct from a resident they have been quick to act and have solved our concerns in a timely manner. In an industry as challenging as property management this is a huge relief! I would gladly recommend them read more

Extremely frustrating to work with as a tenant. Very rude and short responses to inquiries. Half-assed responses. Don't do anything to try to help offer solutions. Our building had them and also an in-building rep, and I would always get the run-around between the two. read more

Customer Service does not exist with this company. I'm seriously thinking of selling if our board keeps this company much longer. Kyle told me one thing 3 months ago then all of a sudden tells me it's not part of their duties this month. Horrible company and their agents reflect that. read more

SDHOA managed the last complex I lived in. It was an older building and they kept the place looking nice (as possible;) with not too much dinero. They solved disputes well and managed independent contractors projects effectively. I highly recommend them! read more

SDHOA manages our condo complex. We are an older small complex with big maintenance issues at times with limited funds. Nick manages these challenges and well as some of the owner/residents can be challenging as well. Nick is very patient and eventually solves the problem. read more

Nick and SDHOA have given our small complex great service for many years. The level of professionalism and helpful knowledge are top notch, and response time is excellent. We've had several large projects with difficult circumstances managed to favorable results. On several occasions, Nick has proactively suggested and followed through with important actions to the benefit of our residents and assets. He has even told us when we should not do something if it's not necessary. If you are looking for a HOA management company, SDHOA is a great choice. read more

I am a condo owner in a building managed by SDHOA for the past 2 years. I am really surprised by the positive reviews. That has not been my experience. Their agents are rude and dismissive. I have reported maintenance issues and it takes anywhere from 3 days to 2 weeks to get an initial response. They also don't answer direct questions about processes and procedures. I get a lot of run around from them, it's extremely frustrating. They don't accept phone calls, everything has to be done by email which seems to be the biggest source of the delayed response. I would not recommend them. read more

Timely, effective and professional property management services. As a HOA board member for a smaller association we relied on Nick and his team to keep the property looking good and running smoothly. He never let us down and went above and beyond on several occasions to resolve disputes and keep larger projects on track and ensure successful completion. I would highly recommend him without reservation. read more

SDHOA is the Management Company that handles my HOA. We recently completed 2 major projects on time and within budget. Every HOA has problematic members, sometimes owners and/or board members. I have found Nick to be very patient under some very trying circumstances. Often the delays people complain (and yes review) are caused by the need for SDHOA to contact board memebers for direction. Every HOA has their own CCR's, many owners are unahppy when fines are levied or reminders are sent regarding the "rules". These issues are best handled quickly so that property values can be maintained as well as the safety of all. We were given the "rules" before we agreed to buy and should all expect the rules to apply to each and every one of us. If there are "rules" the memebership does not like it would be a good idea to attend the meetings and voice opinions. HOA Management appears th be a thankless job, I would just like to relay that I have been happy with the service I have received. Thank you Nick and Staff for your time and patience. read more