My shower and bathtub was outdated and having issues. Doni came to inspect it and was diligent. The issue was well explained by him and now we can experience the improvement he's made to the home. read more

Terrible. Actually terrible. We had another property management company before hand who was great. Owners switched a month into our lease. This company has a portal that does nothing. You add the time slots, make sure you are home for the fix - yet no one shows. Took 5 emails, 3 calls and voicemails to get a plumber out to fix our bathroom sink filled with black sludge. DO NOT USE UTOPIA, THEY ARE UNPROFESSIONAL AND DO NOT DO THEIR JOB. I also heard are being sued by multiple individuals. Utopia no need to respond to this with some bland generic response. You are the scum of property management. I hope yall collapse. DO NOT USE UTOPIA Let's not forget I had the landscapers come up to me and say they haven't been paid in 6 months. Just a cherry on top for an absolute terrible property management company. read more

Utopia Management - A sink that was backed up for a week with no plans to fix. Too a week of emails and calls to get it done - Real Estate Services Near Me - San Diego, California

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Still mad I need to pick 1 star The communication with this company is awful. Someone took a month to come out and fix a towel rack. Covered holes in my wall without sanding or painting or responding... to emails, phone calls or messages. Do better read more

Unfortunately Utopia Property Management is the worst property management company I've ever experienced. When they took over our property everything seemed great at first. Our agent was quick to communicate and get things done. Over the past year they've fallen so far. Here are some issues we've dealt with. - scheduling repair appts with the most unprofessional repair man I've experienced. Scheduled an appt to fix something simple. No confirmation for days before. They contacted me day of while I was running errands and told me they were instructed to move on to the next appt. Then we got a $100 missed appt fee from Utopia. They wouldn't budge on it. - Their software system charged us rent twice in one month. We call to straighten it out. They say we'll have to wait over 2 weeks to get a refund. I spoke to someone in charge down at their San Diego office and he said he would review it. I call back days later after not hearing from him and he blows me off, tells the office lady to tell me he's busy and can't talk. Never followed up. We have our bank back the charge off, then Utopia charges us $29 for a "return payment fee". I call to straighten that out and it takes weeks for them to finally agree it was their fault and waived the fee like they were doing us a favor. THEIR software took our rent money twice and basically stated they were withholding it for two weeks before we could get it back. How does any of that make any sense? - we had a sprinkler line that was cut, assuming by the landscapers since they're in charge of landscaping. Reported it to Utopia that every night it sprayed out a ton of water and shot all that water to the guest parking, making our guests going out to a nice wet car that dried with hard water spots. Took over 2 months for them to finally fix that. - most recently we've been without our dishwasher, which was included when we moved in, for going on 4 months. One day it just leaked all over the kitchen, thankfully we were home when it happened and immediately dried everything. We contact our agent and nothing. It took weeks to get someone out to look at it. The repair man stated we'd need a new dishwasher and reported back to Utopia. Since then we haven't heard from Utopia. We attempted multiple times over the past 3 months and still have no working dishwasher. This is our current experience with Utopia Property Management and Jeanette Rodriguez. We take great care of our home, have never been late/missed rent, and are receiving absolutely horrible care from Utopia Property Management. Make sure your decision is informed. read more

I reached out to management at this company recently to settle an unresolved issue that they are pretending doesn't exist and continue to ignore, so if you are a homeowner, just know that their efforts to rent your property will be lacking, their responsiveness will be poor, and their conflict resolution, non existent. The only reply from them on here was a lie which I have video proof of. CONTACT ME FOR MORE DETAILS AND AVOID AT ALL COSTS. read more

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Kat in accounting is the absolute best! She helped me right away and was so sweet/helpful! I definitely recommend Utopia management, most importantly Kat! read more

Kat is really awesome! Very informative and friendly. Could not have asked for a better employee to help guide my experience.

Worse move in process ever. I decided to move into a unit from Utopia Management because it seemed to be legit. A lot of great reviews that seemed very believable. But today was my move in day for the unit on Cherokee Ave and I'm in absolute shock. It seems like I actually decided to rent from a random apartment slumlord with the conditions I was given to move into. It's as if they are trying to put absolutely no money in to fix the unit. No blinds on any window, hole in the door, broken cabinets and drawers, the patio door doesn't lock( I was told to place a piece of wood under the door, instead of them sending someone to fix it), wires sticking out of the wall, no screen on the windows, a stove that doesn't turn on, missing fire alarm from the kitchen, faulty bathroom faucet handle and a shower head that is broken. This is insane, when I went to look at the unit I was told things were going to be fixed and refurbished. The place is a little older, but I was okay with that as long as things were fixed and work properly. I asked multiple times before getting keys if things were done, which she told me they were. Only thing done was paint and a faulty refurbishing of the sink and bathtub. If you guys knew that these things weren't done, why would you think it's okay for someone to move in to a unit like this? Why not give me a later move in date? It seems like this property management is money hungry and okay to rent a unit in whatever condition, just as long as someone is willing to pay rent. If this is the unit on move in day, how can I trust you guys will make the living situation comfortable. I took a week off of work and got family and friends to take the day off today to help me move in. But I absolutely refuse to move my belongings in due to their negligence, and the sliding door not locking. I was told to place maintenance requests to get this handled. Why do I as the tenant have to place maintenance requests on MOVE IN DAY?! I would think these things would be handled before I'm given the keys. Absolutely ridiculous, I would give this property management zero stars if I could. Unprofessional. read more

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Had a great chat with Kat from accounting, she was very helpful & knowledgeable. She addressed all my questions and concerns. Highly recommend. read more

Katiana is such a gem! Her phone etiquette was polite yet thorough, as someone who was unsure about what the company's services would entail, she set professional standards and my expectations were wonderfully matched. If you ever need to work with a property management company, ask for her. read more

Kat from accounting helped me earlier this week with an Appfolio issue, and she handled the situation with professionalism & kindness!

I paid $150 to apply for a home only to get rejected due to "negative credit history." My score is near 700. NO REFUNDS! I'm out $150. The real reason is because I refused to provide my employer's email address which I can't do anyway. Dodged a bullet. read more

Incredibly Poor Property Management from Utopia. The tenants above me are extremely disruptive, and Utopia Management does nothing to address it. Despite multiple complaints, logs, and police reports, they have shown zero accountability. Avoid renting from them or let them manage YOUR property if you value professionalism, peace and quiet read more

Wanted to leave a review for Kat because she was extremely helpful and professional throughout my experience! I totally understand that property management can be stressful sometimes esp when it comes to communication and problem solving but she made everything feel much easier. She was responsive, patient, and took the time to explain things clearly whenever I needed the clarification. I really appreciated how attentive and courteous she was throughout the process. Really makes it feel like she's working with me rather than against me. It's refreshing working with someone like Kat! read more

Kat was very helpful and answered all my questions. She's very patient in clarifying some of my queries!

Neeks provided excellent service. She was professional over the phone and promptly responded to my request!

I had the pleasure of speaking to Kat in accounting after experiencing issues with my AppFolio account. She is so knowledgeable and was super helpful. Our conversation really eased my anxiety after worrying about not getting my rent payment on time. Thank you again for your patience and support Kat!! 10/10 customer service. read more

Being a renter of a property that uses Utopia Management I have to say they have been so helpful and have provided excellent customer service. I recently had an issue with my account and the representative, Carlie was so extremely helpful. It is rare to to receive the help you need from someone that you can tell enjoys their job. She was kind, caring and understanding and was able to resolve my concerns in a timely manner. Thank you, Carlie and Utopia Management. read more

Called in to ask for help setting up my appfolio account and was transferred over to Kat in accounting. She was extremely helpful and patient and answered all my questions! read more

This management company, for renters specifically, is trash. I cannot speak to how it is for owners, but as a tenant, I cannot get a hold of anyone to give me a straight answer on questions I have. It is literally like pulling teeth, trying to get ahold of someone that knows anything about my complex/unit. After living under this company for three years, I will never recommend this business because it is absolutely atrocious. In the 16 years of renting apartments, I have honestly never experienced anything like this from a property management company. To put a cherry on top, they have such a high turnover rate of employees that when you do find someone willing to answer questions, or at least get back to the tenant, they leave the company. It's too bad, because the owners of the unit are outstanding. Utopia is either undermanned, or took on too many clients that they simply cannot manage. read more

Utopia Management hires the most professional, courteous, knowledgeable, and helpful staff! Neeks meets all 4 of those standards plus so much more! Neeks makes me want to continue to use Utopia Management! Thank you Neeks, you rock! read more

Unfortunately, our experience with Utopia Management has been consistently frustrating and unprofessional. Over the course of our tenancy, we have dealt with repeated administrative errors, misinterpretations of our lease, and a general lack of attention to detail. Most recently, Utopia attempted to raise our rent prematurely, citing an auto-renewal clause that clearly did not apply to our lease term. After we pushed back -- using their own lease language and payment history -- they admitted the mistake and corrected it. This was not an isolated incident. Previously, Utopia attempted to take action against us while our lease was still valid, forcing us to spend time and energy defending an agreement that should never have been questioned in the first place. That situation directly caused a delayed payment, yet there was no acknowledgment or apology for the disruption they created. The pattern is concerning: * Errors made by management * Tenants forced to catch and correct those errors * Minimal accountability once mistakes are proven To be clear, once confronted with documented facts, Utopia has corrected their mistakes -- but tenants should not have to repeatedly police their property management company to ensure basic lease compliance. If you rent through Utopia, read your lease carefully, track every payment, and document everything. We have learned the hard way that doing so is necessary. Based on our experience, we cannot recommend Utopia Management as a renter. read more

Leaving a review in hopes of getting my maintenance requests answeres. I was coerced to move in early due to the renters law that would have saved me from paying a $400 administration fee. I moved into an apartment littered with roach feces, which means they rented me an inhabitable apartment. I went to the city and they told me to get a lawyer. Now, I'm here. I have 2 maintenance requests, with 1 that is simplying charging us to replace a reservoir lid and the other to ensure the apartment can ventilate the kitchen in case of fires. Does Talulah or Vanessa care? Absolutely not. read more

Utopia Management - Roach feces in the cabinets. Always check the fucking cabinets. - Real Estate Services Near Me - San Diego, California

Do not give your money to Utopia and do not rent from Utopia. We are moving out due to the landlord selling the house. After our lease ended, we switched to month-to-month utopia texted us and asked when we think we will be moving and we responded. We will probably be out of here in March. THEY NEVER RESPONDED or reached out back to us until they got a request from the new place we are trying to rent for tenant history. Mind you utopia took over a week and a half to even get back to me or the new landlord that needed my tenant history. They are basically unreachable and will never answer the phone or respond. when they reached out, they said they noticed that we haven't put in our 30 day notice even though they asked us when we were going to be moving out and we told them and now they are trying to make us pay for next month's rent. These people are scammers. They will steal your money and they are also liars. Do not rent from this company unless you want them to lie and steal from you. And this doesn't even begin to touch on all of the things that they failed to do as a property management group. read more

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* RENTERS BEWARE * I have rented with Utopia twice in the past 6 years. Both times they have charged me abnormally high fees for maintenance and security deposit. At the first property I rented with them I was charged for *replacing* (not just changing the battery) 4 smoke detectors when there were only 2 in the house, on top of a high cleaning fee - even though I had the place professionally cleaned before I left. I had to dispute this to get this lowered. At my current property we were charged for 4 hours of labor (~$400) when we put in a maintenance request where the worker was only present for ~30 minutes. We wanted him to check for water damage but he came to unclog a sink (it wasn't even clogged at this point). I would only rent with Utopia out of real necessity and even so I would be very careful when dealing with them. They WILL try and squeeze extra money out of you without remorse. Notoriously scummy business. read more

Utopia is the most wilfully incompetent property management company I've ever rented from. Recently, a toilet pipe broke, releasing human feces into our carport. They sent a plumber to fix and clean up, but they left all the feces. When I called Utopia, they said there was nothing they could do. It's a literal pile of shit they refuse to clean up. Another instance of how awful they are is when my upstairs neighbors' shower started leaking, which came through my ceiling. They sent a plumber out to fix it the next day, but mid-job, they called him off, leaving the neighbors' shower taken apart and a giant hole in my ceiling. When I called to ask why and when another person would come to complete the job, they had no answer for me and said everyone was in "meetings". All maintenance is a nightmare with Utopia. Save yourself the headache and never rent from them. I regret it. read more

DO NOT WORK WITH UTOPIA in San Diego The maintenance team is absolutely miserable to work with. I can only ever get a response from them if I call 3 or 4 times and send at least two follow up emails. Whenever I call even if its 10am, 2pm, or 4pm they are always on "lunch." I have NEVER worked with a more unprofessional company. I have had an ongoing maintenance problem for almost a fourth of my lease and there is no end in sight. read more

428 S Date St, Escondido, CA I went to see this unit it had a busted hot water line in bathroom and water was gushing out for awhile this flooded the unit. Then the bedroom roof is leaking water and floor is soaked with water. The rep showing the unit didn't know what to do or who to call. She tried calling her supervisor couldn't get anyone to help her. Also they don't mention there was an extra room right next to the back door that is attached to unit the rep didn't know anything about this room. They has strict credit score but the unit is not liveable. This tells me they don't check the property they are responsible for by the owner. read more

We have been in such great hands with the team at Utopia! They are very helpful, responsive and truly care about both owner and tenant alike. Thanks to them, we had complete peace of mind with our property and couldn't be more appreciative! read more

We have at one point in the past 10 years had 4 different rental properties, all of which were managed by Utopia Management. The experience has been great. Their maintenance department has saved us money through the years, not to mention saving us from the hassle of attending to repairs ourselves. We have had excellent managers, too, and Ryan Schlesier in particular has been an excellent and responsive communicator and can-do manager when all the various tasks related to owning a rental come up. We feel their rate is very reasonable, it's a small percentage of the rent charged, because they screen and select tenants and deal with all the legalese of the leases. We have had a few hiccups with tenants, to be expected, but never had trouble navigating the issues because Utopia guided us through them. We chose Utopia after interviewing 3 companies when we bought our first rental and through the years we have been very happy we chose them. If you are looking to buy a rental property, especially if it's new for you, this is a great way go. read more

If you are looking to work with Utopia Management look to work with Amy. She did a great job showing me the new place we moved into. Amy helped to make everything easy and didn't rush through. Thank you again. read more

Maiya is amazing!!! thank you so much for your kindness, professionalism, and support. I truly appreciated the time you took to show me the property--your warm and respectful approach made the experience so comfortable. You answered every question I had with patience and clarity, and it meant a lot to feel so well-informed and cared for throughout the process. Your helpfulness and positive attitude didn't go unnoticed, and I'm genuinely grateful for the way you went above and beyond. It was a pleasure having you be the one helping me! I felt lucky to have your guidance read more

unfortunately, we applied for a unit managed by Utopia Management and they failed to disclose that utilities were NOT included within the rent/total cost to the tenant until we paid the $65 application fee totaling $130. They said it was on their website that utilities were not included but it was unclear and not transparent in their advertisement for the unit. they also failed to notify us during the tour of the unit. we would not have applied knowing this information and feel like we got scammed with their false advertising. read more

Hello I'm sorry to have to post this negative review but I am compelled to after experiencing less than a respectful phone call. The customer service is more than lacking And only shows the low value of this businesses service. At 11:34am on 8.27.24 I contacted Utopia to understand their vendor acceptance process the receptionist was not friendly and it seemed that she was bothered by just a having to take a phone call from a human being. I hadn't finish clarifying her last statement before she simply hung up on me. I thought we had become disconnected but when I tried to call back she or their answering service simply would not answer. Very rude, I would not want someone like this repressing my company at all. In fact I would fire that person on the spot for treating another human being that way. If this is Individual is a representation of the Utopias business acumen then take your business elsewhere! read more

Do not rent from Utopia Management! Their leasing agent blatantly misled me by assuring me that parking permits were not required at my complex. This false information resulted in my vehicle being towed and left me with out-of-pocket expenses. When I raised the issue, Utopia Management refused to take responsibility, instead hiding behind HOA rules and signage--rules their agent assured me didn't apply. Their negligence and lack of accountability are unacceptable. If you want a property management company that values honesty and supports its tenants, look elsewhere. Utopia Management is nothing but excuses and incompetence. read more

I am renting a property for this company and I do not recommend using them . Unprofessional and rud property managers . simple maintenance request will be charged to you and not the owner ! read more

Never ever use this company. I purchased commercial insurance through them. I sold the property, they told me they would send a refund for the unused premium. Not only did they never send a refund they kept sending me delinquent invoices they said I owed. It has now been 6 months with no refund. I just filed a complaint with the Dept of Insurance. They do not respond. If you call they refuse to give you any information. Please trust me and never ever use this company read more

Utopia does not care about the health or safety of it's tenants. Unit leaked from roof for 19 months. Unit had no heat on move in. Unit shower pan cracked and leaked into downstairs for years. Everything rusted. Oven rusted and not operational, sinks rusted with holes through to see the cabinets peeking below, five types of hazardous mold, garage door not to code- no panic release and OFTEN the power shuts off. Nothing to do with cleaning. I have the move in sheet from prior tenant Massa on 5/1/2010 Utopia knew about all the lack of maintenance for more than a decade and never repaired or maintained a thing. There is no sludge in the sink- the white enamel is worn off down to the black metal and there are holes rusted through the sink- Samantha knew about this as did Kylie and Ed your maintenance guy. Hundreds of complaints in your portal and 80 emails about getting the condo up to code, all ignored by Utopia staff. Please post your move in photos- not the photos from 2015 used to show owner removed the worn carpet. My lease has 6 point font to hide Utopia's legal intentions to defraud tenants. Employees never tell the truth at Utopia. Utopia employees blame, ignore, and pretend it's someone else's problem. Note that a few 5 star reviews are from management read more

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Became a Tenant under Utopia Management August of 2023 and my experience with the company has been stellar. Everyone I've spoken to from Utopia has been professional and has helped me in numerous occasions already. The most recent being Celina Speck. She responded to my ticket quickly and walked me through the whole process with patience and with great communication. There was a short delay in addressing my request because the Owner of the property had to sign off on the repairs. My Wife and I are really happy to be where we are and Celina has made us even happier. I can honestly see myself and my family staying at this location for a while and have full confidence we will be taken care of and valued by Utopia. Thanks Celina! read more

They need to improve communication with owners and tenants , keep tenants happy and even more so owners , if they want more clients they need to improve service , ratings don't lie read more