Sarah was a bit difficult to get a hold of the first time, but I am persistent, and she was amazing and accommodated evening appointments! It was my first time getting microblading done, and it's only day 3 of healing so I will post photos later once they heal, but I was so impressed with how she shaped and manicured my brows. I already have "good brows" (I'm Armenian), but I am also blonde and the ends get funky and so rather than laminating them, I decided to try microblading. I am a podcast personality, and I /hate/ having to do crazy makeup detailing, so I am hoping this will help me feel more put together without the hassle. So far, so good! read more

So u never finished doing my eyebrows &they definitely DID NOT "brighten up" in the next few days like u purposely mislead me into believing, even though you KNEW that I was going to STILL have no eyebrows. But u didn't care about that either. Your lack of empathy & compassion for others is truly astounding & I am shocked that someone who claims to want to help others & works in the beauty industry like I thought that u did, doesn't have those same qualities or sense of integrity @ all , as I would hoped it would align with me, & who I am as a person, & the people that I want to be around . Literally my eyebrows look horrible. it truly doesn't look like u did anything @ all. &I am so disappointed & beyond depressed about it. I should have saw this all coming when it took me 6+ weeks to not only get ahold of u(because that was just a complete & utter nightmare in itself!) but with how hard it was to get u to respond to me @all, & confirm an appointment date (because you kept canceling on me, & needing to reschedule 2-3 times before our first meeting) Then after our first appointment, I messaged u almost immediately &told u how disappointed I was. I told u how they were not what I wanted and they were peeling horribly. U kept gaslighting me & making me think that was normal &they would "brighten up" the next couple days. But they definitely did not. it only got worse & worse. Until there was nothing there .... u couldn't tell I ever went in to have them done @ all. i sent you multiple texts and pictures expressing this & asking you if we could make another appointment, yet every time we made one, u would just have some new excuse as to why you weren't going to be able to make it to it. &we would reschedule, & AGAIN, u would cancel and tell me yet another excuse as to why we had to cancel. U strung me along for almost all of October & all of November. And then I even continued to message u throughout December, & even 2x more in January. And u just never responded @ that point. Which is a shitty feeling. It's clear u don't give a shit about your customers or about helping them feel more confident &comfortable in their own skin. You were not only misleading , but u make it very apparent how unimportant &truly insignificant your customers (&their needs) are to u. I would have liked to believe that someone who works in the industry that u do, would be more concerned with empowering other woman, & making sure that they not only feel like the person who they are entrusting to make them feel comfortable &confident with the way they look, but that person would be more concerned with making sure they are feeling validated by u. Not just ignored & shown that u really don't give a shit about them, or what u do for a living. U seem so disinterested in actually helping me fix my eyebrows, &everything u have said &done since we first met, has been nothing short of disingenuous @ best. I truly am not only disappointed but disgusted that another woman could treat other women with such disrespect & carelessness. U are not a brow technician, u are a theif & that is blatantly obvious just by reading other women's comments about how horribly untreated them, &how truly awful their experiences were with u. There are dozens & dozens of others who share my anger, dissatisfaction & disappointment with not only the "work" (if you can even call it that) you did, but with how horribly you treated us throughout the entire process. How hard it was to get ahold of u for our follow up/next step, & how hard you made it to even be able to be seen by you in the first place, let alone the follow up appointment. U take no accountability whatsoever, and just continuously make excuses for your horrible behavior and customer service. U try and gaslight your customers &make them feel like they are the ones who are in the wrong, but we all know that is not even close to being true. U are a complete &utter disgrace to the beauty industry &I am truly disgusted to be the same gender, let alone species as someone who is so careless, cruel, &unwilling to even make an attempt @being able to empathize with others. Everything you've done & said since day 1 has been so dishonest & misleading. I would NEVER recommend u to ANYONE! Especially a profession that requires compassion, empathy, respect, kindness & accountability, because u share absolutely NONE of those attributes. &I am ashamed to ever have put a $ in your hand, &supported your thievery @ all. I hope u get the Karma that is about to be coming your way. Because it is going to come back ten fold &I hope u will be humbled by it! Edit:& no I am not who u supposedly were supposed to see yesterday? If u could read u would clearly see I said NOVEMBER, DECEMBER. It's sad that u burn so many customers that u don't even know who this is. When my name is literally on my review. &your comment is exactly what I expected u to say : gaslighting & 0 accountability read more

Sarah is THE BEST!! her work is top tier an the vibe is always relaxing. I've been coming to Sarah for my eye brows (microblading) for over 5 years now. Definitely won't stop. Thank you Sarah for always being available! read more

I absolutely love the work that Sara does. Her salon is warm and inviting, she always has an amazing attitude, and her work is gorgeous. I had asked for her to shape my brows, and for a natural look with the micro blading, and I could not be happier. Even my boyfriend made a comment how good my eyebrows looked! If you are looking for a new salon, or if it's your first time with micro blading, Sara will take good care of you I highly recommend her! read more

Sculpted Brows By Sarah M - Permanent Makeup Near Me - Mesa, Arizona

My complain is that after the touch up, the color doesn't show up enough so I have to do my eyebrows daily. I contacted her she asked me for pictures. I sent her pictures and she said I need one more session and the cost is $75. I am afraid she doesn't use the best quality pigments. read more

Sarah,... QUESTION: How can my GPS say I arrived at your place of business, at our allotted time, but still be lost? ANSWER: IT DIDN'T Remember, I had been there before. The only excuse for the incident is that you're beyond unprofessional and very rude. Don't embarrass yourself any further. read more

Sculpted Brows By Sarah M - After waiting a half hour I text her, but I only recieved an auto reply. - Permanent Makeup Near Me - Mesa, Arizona

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Please save yourself the trouble do not buy her groupon. First red flag.. rescheduled our appt, second red flag says its going to take an hour for a MICROBLADING APPT?? Absolutely not. Third and final red flag she didnt respond to my text for an entire week when we were trying to reschedule. Thankfully groupon refunded me. What a waste. read more

I purchased Sculpted Brows By Sarah Groupon for Microblading and a touch up. I went in for my appointment and Sarah did an amazing job! After my visit, I told everyone how great she is! My mother and one of my friends decided to purchase her Groupon as well, but since then, she hasn't returned any of their calls. I also tried to contact Sarah on their behalf but she hasn't responded. The lack of customer service is very disappointing. read more

I wish I would have seen these reviews before my appointment. I dealt with all of the same complaints others mentioned. When I went in for my first appointment, I was out in 45 minutes. I knew right then it wasn't good. Other businesses say your first appt is about 2-3 hours because of a consult, mapping, etc. Nope. And my brows suck. There is no shape to them, and the touch up she did, didn't help. Not to mention her conversations with me and others in the shop are unprofessional. My coworker went to her as well and she didn't even show up, so her associate had to take care of her. Not sure how she still has a business up and running. read more

I agree with other posts, DO NOT use this person, she has no business nor has a clue on how to run a business, why are you on Groupon...you are only raking up more unhappy clients that cannot get a returned call or text to even schedule an appointment, do us all a favor and stay home and stop giving Groupon a bad name!!! read more

Sarah is absolutely wonderful!! Can we give her all the stars! I did a lot of research and was very hesitant on Microbladding. I have very thin brows and was so nervous. I have to admit, I was her Facebook stalker for a good month before I decided to go. Sarah not only made me feel comfortable, she was very knowledgeable and answered all my questions professionally and without hesitation. I cannot rave enough on how wonderful she is. She responded quickly and was very professional and friendly. She has such a sweet personality, provides a welcoming environment that is nicely decorated and very clean. I'm very happy with my new brows and highly recommended her! read more

Sculpted Brows By Sarah M - Permanent Makeup Near Me - Mesa, Arizona

Sarah was absolutely the best! Her work is amazing and I always get compliments on my brows! Don't hesitate to hire her, I only wish I had done sooner ! I trust Sarah ! read more

Beware! I should have came here and read the reviews before purchasing the Groupon! They are true. Sarah is unprofessional and will NO-SHOW you. Don't offer a Groupon for your business if you don't want the clientele, simple as that. I work in the beauty industry myself and it is a slap in the face when a client no-shows, so why do it yourself? On top of that, she did not even have the decency to return my calls nor text. I made this appointment over a month ago and could have already had my brows by someone worth going to. I had to take time off of work to treat myself and now have nothing to show for it. Thank you for wasting my time and gas Sarah! read more

I am beyond thrilled with Sarah M.!!!! I have been contemplating this for a year and I'm glad I waited to find her! She is an expert in Microblading, her salon is bright, fun, and welcoming, and she takes her time to explain what she's doing. She also sent me home with the cutest "After Care Card". I found my forever eyebrow Angel!! Oh and I want to say THANK YOU for the Groupon! read more

I've been to Sarah twice now and she did an amazing job both times. I brought my aunt here for her first time today and she was a bit intimidated by the idea of her eyebrows being "tattooed" on. After the session was finished, my aunt walked away with a really big smile on her face. We are both more than happy with our results. Sarah is very professional, friendly, knowledgeable, accommodating, and relatable. The atmosphere in the boutique is comfortable and inviting. If you're looking to get your brows microbladed, you should definitely get them done with Sarah. read more

Sculpted Brows By Sarah M - Sculpted Eyebrows by Sarah M - Permanent Makeup Near Me - Mesa, Arizona

Don't be fooled by these other obnoxious reviews , by far the best customer service I have gotten in the beauty industry in Arizona let alone Scottsdale, Sarah was on time and answered all my questions , she's moderately priced and affordable which is a plus because she should be charging more , it's been 3 months since my last service and my brows look amazing couldn't be happier 10/10 would recommend . read more

This was my 1st time getting my brows microbladed. I had such a great experience. I wanted to do an unconventional brow shape i and Sarah was so willing and excited to do so. My brows are uneven so Sarah has to work on making them even but she's offered to keep having me come back until they're perfect at no extra cost. I have so much respect for people that are willing to put their name on only the best work. I am so glad I made the decision of coming here and not elsewhere. I will only come here for my microblading services. The energy in the suite is also great both microblading text have great synergy and that allows for great conversation. It really feels like I'm just getting my brows done with the girls and I love it. Thank you for the great experience! read more

Really wish I would have read reviews before buying and booking. She booked 2 months out, I confirmed appointment a week before, and then the day of she texted me to cancel! Says she needs to reschedule me another month out! Beware buyers! read more

I took Sarah's microblading class and am so happy I did. She keeps the classes small. There was only one other girl in my class. The small classes allow her to stay by our side and help us with any questions we have when microblading for the first time on the models we brought in. She makes sure you feel comfortable, confident, and knowledgeable before you leave the doors. Highly recommend!!!!! :) read more

Loved what Sarah did to my eyebrows. I was a bit nervous in the beginning, but Sarah explained the whole process! Thank you and will definitely recommend! Easy to book my appointment and was very accommodating with my schedule. read more

Sarah does an exceptional job both with microblading brows and also with training. I work in the same building as Sarah and have watched hundreds of perfect pairs of brows leave her studio. I have seen with my own eyes Sarahs skill over a 6 month period of time. I have talked to many of her first time and return clients. I have not heard a single complaint about her work. I decided to try it. My brows are pretty full but are missing the ends;) I wanted to have it done on myself before I signed my mom up to make sure I knew what I was getting her into. Sarah did them today and they look great. I am so excited to get my mom in so she doesnt have to pencil on her brows every morning. Sarah is fast and professional and down to earth. Her suite is clean, beautiful and the process was comfortable, all in all I would give her more stars if I could. Thanks Sarah!!!!! read more

Sculpted Brows By Sarah M - Sarah did a great job as usual. I look hammered but the process was painless. Love my brows! - Permanent Makeup Near Me - Mesa, Arizona

Scammed me. Heard about a Groupon which she scanned months before service. Canceled multiple times and never got back to me. Left me with brows half done. read more

3 wks after my 3rd touch up and referring others, I stopped in hoping Sarah would agree a couple obvious sparse areas needed "re-touching-up" and would comp., at least deep discount it. Sadly, NOT. My impression: Sarah lacks a commitment towards excellence, value individual client needs or appreciate return customers. read more

It appears that the reviews I read prior to buying a Groupon were legitimate. Her voicemail box is full and despite the message on her voicemail stating that texting will get a quicker response, it's not quick either. I canceled my Groupon due to her poor communication skills And lack of response to messages. I read numerous complaints and each time she had a reason for not getting back to clients such as being very busy. I suggest that she quit offering Groupon if she can't accommodate the business that is generated. I'm sure she is great, but not if you can't get in to see her. read more

Please be careful when booking an appointment with Sarah! I had booked an appointment with her several weeks ago and placed the $50 deposit. I then called her the very next day and spoke to her and had to cancel that appointment which was still almost 2 weeks out. Sarah stated that she wasn't able to refund it on the site that I originally paid it on, which seemed very odd.. she stated she would have to Zelle it to me so I gave her my banking information. It's been several weeks and I still do not have my refund of $50 and she refuses to return any of my communications to her. I have had to contact my Wells Fargo bank and file a complaint in order to have the money refunded to my credit card, which they assured me they would do. I have never been in this situation with any other service I have booked. It has been a very unprofessional situation as well as a terrible business ethic. She has also replied to my Google review in a very condescending way. So again for those of you who are wanting to get your eyebrows done, please look for someone else! There are so many good ones in Scottsdale and the surrounding areas. I did have mine done by someone else and they look beautiful Patty B. read more

I love my brows!!! Sarah is amazing and I would highly recommend her! She is very professional and clean! Great sanitation habits!

Does not do groupon appts on the weekend, schedules appointments months out, overall I dont understand why you sell your services on Groupon when the customers are treated as if they are inferior, tried a weekend appt due to work and didnt get anywhere. Only gave 1 star because you have to give at least 1 read more

Sarah is friendly and professional and amazing at what she does! She is a Brow expert... Shes quick and listens to what you want, double checks with you that everything is going well throughout the entire process and really makes the experience comfortable and enjoyable. read more

Sarah has been doing my brows for years! Before going to her I had almost no eyebrows at all and what I did have was almost too light to even see. She is amazing! Now, they look totally natural, full, and beautiful! Her shop is adorable and she is extremely friendly and fun to chat with! I would give her 10 stars if I could! Go to Sarah for any and all brow needs- you will not be disappointed!! read more

I so wish I had read the above review before I bought the Groupon for sculpted brows by Sarah. I started trying getting a appointment by phone on 11/2/20 I called 3 times no answer, 11/3/20 no answer, 11/4/20 no answer, 11/6/20 no answer, 11/9/20 no answer, 11/12/20 2 times no answer, 11/13/20 2 times 1st time no answer 2nd try I finally reached Sarah and made a appt for 12/7/20 @ 4:30 pm. On 12/7/20 I receive a text @ 12:48 pm stating she had to pick up her daughter and had to cancel my appointment. We rescheduled for 12/21/20 @ 4:30 pm. On 12/21/20 I arrived at sarahs office in Scottsdale @ 4:06 pm. Tried the door..it was locked. I texted Sarah @ 4:06 pm but got no answer. I again texted her @ 4:45 pm and again @ 5:00 pm. No answer. I waited at her office for an hour but Sarah never showed up and NEVER texted me or called me to advise she would need to cancel the appointment. I texted again on 12/22/20 and was told that she had family issues. WHY NO NOTIFICATION OF THE CANCELLED APPOINTMENT????? Whomever i talked to offered NO apology and said to contact Groupon to get my money back. Sarah should not be in business if she runs it this way. Sue S. read more

Sculpted Brows By Sarah M - Permanent Makeup Near Me - Mesa, Arizona

Reviews are important. Despite all other forms of advertisement, people come to Yelp to find the truth. Truth: I ordered a Groupon for my fiancee around Christmas, for this company. I was multi-tasking, and for once in my life-- I looked at Groupon reviews instead of Yelp reviews. Yep-- Game over. My fiancee scheduled an appointment, and I was extremely shocked that the next available appointment was not until April 13th. Apparently, others are not reviewing Yelp. So she (my fiancee) works with her work team & manager to get time off to do this, because another shock-- this place is closed on weekends. You know, when most people can go spend 2+ hours doing this. My fiancee works it all out, covers for her peers & makes up time to make it all work. Then, after months & on the DAY OF the appointment, at 3pm as my fiancee is preparing to go to her appointment, she receives a very unprofessional "text message" that they are out of numbing cream & have to reschedule. Strike one. That is like showing up to get your hair cut, and gee they're out of scissors. Get. It. Together. But hey, we are forgiving people-- so let's do more work & reschedule due to the business error. So she tries-- and explains that the reason she made a later appointment was due to work, and is offered a 2pm appointment on Friday the 20th. 2pm. That is like telling a restaurant you need a taco, like you already ordered, and being offered graham crackers. Comprehension, like truth, is also important. Strike 2. Then comes the best part. Sarah (this business), tells her she is booked & cannot do it at a time that works before the Groupon expires, and actually had the audacity to tell my fiancee to get a refund through Groupon to apply it to another Groupon & rebook, giving an extra 4 months... Sure, let's do all this extra work, spend all this extra time, and do THAT because your business "ran out of numbing cream." That sounds customer-focused. Perhaps we should bring you a taco as well? Albeit to say, this business is not professional, has communication fracture, and is quite rude. If I were to guess, she treats Groupon customers poorly even though she accepts the payment. Strike 3. ***BUYER BEWARE: This place is a waste of your time & money*** read more

Sarah is very good with her work, but I remind u first timer .. please please make sure to make the shape as u want that fits your DAILY LOOK . Coz I forgot and swept away with her framing (beautiful), I forgot to SIT UP and see it in the mirror with normal positions (not laying in bed). Mine a bit to wide looking like those beauty bloggers (I never wear make up) I like the thin look but full .. :( my bad .. but I'm quite pleased coz it's only last a year and with a good price (groupon price $163, next year or less if I go back to Arizona, I'll definitely go to her again but stick with my style. Fyi she's very perfectionist, so if u love putting make up .. ur in a good hand just relax, but if ur like me wanting natural look not framed, BETTER TELL HER RIGHT BEFORE STARTING, remind her again. Hope it helps read more

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I get my brows done by Sarah the first time I went to her I had no eyebrows I've had three appointments and I have brows now they r awsome I will keep going to her rates r very reasonable she definatly knows the brow business she is always going to training classes all over the states remember it doesn't happen over nite usually be patient u will be beautiful read more

I found Sarah on Groupon and saw how natural the pictures of the brows look, that on top of the price was the reason I went to Sarah and I could not be happier. Sarah was easy to communicate through text with and I easily scheduled my appointment. I just went in for my touch up appointment yesterday and honestly I felt like I didn't even need to because I loved how they looked but she did a little touch up and I was in and out quickly. My friends who have gotten their brows done by other people have commented how natural my brows look. I will absolutely keep going to Sarah in the future and I recommend anyone looking for natural looking microblading to visit Sarah! read more

Warning do not go here! Horrible customer service. I had an appointment here today at 5pm. I hired a sitter and drove an hour there and upon arriving the spa was closed. I called and Sara text back saying my appointment was cancelled EVEN though they had text me to confirm the appointment a few days prior. Very rude and unprofessional. Save yourself the time and headache and go elsewhere. To add insult to injury I got a very insincere apology basically deflecting blame and onto me and blaming it on "policy" and insinuating it was my fault because I didn't read the fine print. As a business owner I know that In order to provide good service you must provide good service and kindly remind people if something needs to be done prior to time of service . You don't confirm an appointment and then blow a client off and have the audacity to then blame them. I would give this zero stars. read more

Sarah did not show up for appointment she said she would honor a Groupon rate then made me give her a 50 dollar deposit . She did not respond to text or phone calls. She eventually responded and made up excuses and basically didn't care that she wasted my time . How she can run a business in this manner is beyond me. read more

I just had a wonderful experience with Sarah M and my brows look amazing! I purchased the Groupon and was able to quickly and easily book an appointment. I have never had microblading done before and was very nervous. She took the time to talk and listen to me. She worked very carefully. Overall, she was very nice and made me feel comfortable. I am so excited about my new eyebrows and feel so much more beautiful and confident. Thank you Sarah! read more

If I could give her a negative star I would . I had an appointment for a touch up appointment and she never showed up. Sarah did not show up for my touch up appointment and refuses to refund me. I waited in a dark parking lot and she did not respond to text messages or phone calls . She said if I gave her a bad review she would just rebuttals it . My friend also had an appointment and because she paid a low rate via Groupon price match . Sarah did not want to fulfill her promise . She said I was rude because I was upset that she did not show up and did not have to fulfill my touch up appointment that it was complimentary. My friend flew in from Wisconsin and was so looking forward to getting her eyebrows done . We left Sedona early to be there for this appointment. No apologies .. no phone call or text. Just said ooops ! She will rebuttal this with lies ... do not go here . read more

The lack of customer service is unbelievable. She is clearly a young business owner and I gave her the benefit of the doubt because she does do good work. I followed her Instagram for months and was impressive by how natural all her clients looked so I was excited to find out she offered a Groupon. However, my first appointment she cancelled on me 3 hours before my scheduled time. I rescheduled and had my first microblading session completed and was thrilled with the results; I couldn't wait to come back for my touch up. I completely understand COVID causes scheduling to be crazy, but the bare minimum you could have done as an owner of a business is texted to cancel. However, I drove 30 minutes to show up to a locked door and now I have permanent ink on my face that is only halfway completed. Now I am unable to get a response just like so many other reviews I've seen on here. Do not purchase the microblading and touch up deal because she will scam you out of your money and ghost you when it comes to your touch up. read more

Sculpted Brows By Sarah M - No response after 9 hours - Permanent Makeup Near Me - Mesa, Arizona

I wish I could give her ZERO stars. I found Sarah on Groupon and emailed her asking if I am I candidate for microblading or powder brows. I have had shingles on my face in the past which I've read is a no-no for permanent makeup and I also have very oily skin which I've heard doesn't give good or long-lasting results with microblading. I emailed Sarah and asked her about my issues and her reply was to text her with pictures; she didn't answer my questions. This was a red-flag right away as pictures would have nothing to do with the questions I asked. But I sent her my pictures anyway. The photos I have attached are of our conversation. I'm sorry, but how she would have "no idea" on a question that is VERY important (and should be included on a health questionnaire to be discussed) is beyond me. And when I asked about my oily skin, she didn't even bother responding. How unprofessional to ignore a potential client. No one with only 3 years of experience is a "master" at anything. And someone who can't answer questions regarding skin concerns isn't a "master" either. A true master is always learning and always educating themselves. They are professional and humble and always seeking to better themselves. The professional answer should have been that she hasn't had experience with these issues but she would do her own research to educate herself and get back to me. Also, her "after" pictures are immediately after, which look good. What do they look like in the long run??? Avoid this uneducated, and over-inflated ego, "master" and get your brows done by a properly trained and properly educated nurse esthetician. Scary that this girl is also responsible for training other people when she's inexperienced and clueless herself. Remember good isnt cheap and cheap isn't good. And when you can get certified to "tattoo" from a Groupon, that's some scary business. Stay away!!! read more

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