One of my new favorite places! First off, the staff were incredibly kind and welcoming from the moment I walked in. They had a great selection of gluten free and vegan options that were actually delicious. My favorite was the gluten free rice crispy cookie it's a little on the pricier side, but for well made homemade cake/ cookies I can't complain. Can't wait to come back! read more

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Mommy & I took the trek to Scratch Bakeshop one Saturday morning in early January. The bakeshop's decor is super cute with little samples everywhere and fun music piping through the speakers. We waited on line for our turn. I was asked what my preference was. Gluten free? Vegan? Both? I said I was looking for some gluten free goodies but they didn't have to be vegan. I was referred to a large shelf with tons of tasty treats. Cupcakes, large slices of cake, macaroons, and NY Bills shaped cookies. I picked out a gluten free cupcake for myself and one for mom. I had the orange cranberry cupcake and mom got strawberry champagne. My cupcake was a little dry, which I have found to be typical of gluten free batters. The frosting made up for it. The orange cranberry flavors blended together perfectly. Mom's cupcake tasted like it had champagne in the cake itself, not necessarily just in the frosting. It was a better-textured batter than the orange cranberry. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

First time going to this bakery. I ordered a cake for myself for my birthday and also ordered my child a cake. ($160.00 for both cakes.) Picked it up on my birthday . Visually the cake was beautiful...however the cake itself was not moist and even parts of it were hard and crusty unlike any cake I've ever eaten. My guests also were not pleased with the cake. I emailed the bakery and they have not responded. For the price of the cake it should have been amazing... it was a huge disappointment especially for $160.00. read more

We love coming here for donuts on Saturdays. This is not the only thing we love about Scratch. They have a large assortment of delicious baked goods such as macarons, cookies, cake pops, and even their own garbage plate inspired desert plate, called a scratch plate! The staff is always friend and patient when our kids are indecisive because everything in the case looks amazing. We enjoy the outside seating during the spring and summer months. It's always a pleasant visit to Scratch. read more

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I love donuts so my friend brought us here when my husband and I were visiting her. We tried the Chai and Lemon Cookie Donuts. They call them donuts, but I'd call them cronuts according to what other places call this style donut. Both were great, but the lemon cookie one was hands down my favorite. I'm not usually a lemon dessert person, but this was done so well. read more

Scratch Bakeshop - Chai and Lemon Cookie Donuts | Instagram: @telephonesmoothie - Bakeries Near Me - Rochester, New York

This bakery is the bomb! Their vegan and gluten free options are so delicious!! So glad they are in my neighborhood and that my husband and I finally found out about them!! Great staff as well! read more

First time we have ordered a custom cake. I figure a kid turning 18 during a pandemic was a great reason! They are super busy so it took awhile to submit my order but after that it was great. We communicated via email. They walked me through all the options and I sent them some ideas (thanks google image search) and they delivered perfectly! We'll definitely return in the future read more

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I ordered a cake for a baby shower. The cake was beautiful and well decorated, but the flavor was awful! Noone could eat it. Thank God we had another cake to eat. If you are looking for a cake to take pictures with then I recommend this bakery their designs are beautiful but I also recommend you having a second cake for eating purposes. I have to say that this cake was the mosy disgusting cake I ever had in my entire life. I gave them one star for decoration and another for customers service because the truth is that they are also very friendly. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

Absolutely delicious traditional, vegan, and gluten free treats in a convenient location! The best chocolate chip cookies you can buy and the most beautiful cakes for events and parties. Doughnuts, macarons, sugar cookies...what else could you want?! I went to a tasting with my sister for her wedding, and was impressed that they can mix and combine so many flavors in one cake. As they are the most popular bakery in town, you will pay a pretty penny for your wedding cake - no doubt. But, with that, you also get the peace of mind that they do this every single weekend and know how to keep things delicious and delivered on time. They've moved their operation since then to Russell St, and this location is awesome. I've never been upstairs but the downstairs area includes a few chair, swag, and the case! Last time I went ewas for their fifth birthday and the pickings were slim, but I am SO glad they are now able to do cake by the slice, in the event I am having a cake hankering and don't feel like going to Apogee. Cheers to you and your fifth year in action, Scratch! read more

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Yum!! And adorable! Stopped to check it out after following them for some time on instagram and wE were not disappointed. Their brew Ed coffee was rich and flavorful- perfect accompaniment to the Carmel brioche roll we shared!! Only drawback is the restroom - you have to leave the bakery - walk outside and around the bUilding to the side entrance as it is in a. Shared space read more

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I'm sorry, but I was not a fan. I came here on a Saturday, and there was one person in front of me. Someone asked me right away if I needed help, and I said I wasn't sure what I wanted, so I just looked for a little bit. I got a few cupcakes, and I specifically asked if they had chocolate on chocolate, and she told me no. They only had one chocolate one, and it had cinnamon frosting, so I didn't want that one, so I picked 3 and went to cash out. As the girl was cashing me out, a different girl came from the back with a whole bunch of cupcakes to put on the shelf. And there was chocolate on chocolate! There was also what looked like chocolate peanut butter, which also would have worked. They were not busy, and I specifically asked for a certain kind of cupcake. Why not at least ask if they had what I wanted? And it was literally 2 minutes later that this person put them on the shelf. She had already boxed up the other 3 I had picked, so I didn't have them switch them, but that really irritated me. Now on to the cupcakes. I tried some of all 3. I had gotten a vanilla cupcake with chocolate almond frosting. It was awful! The cupcake tasted like a muffin, which is my biggest pet peeve, and the frosting had a horrible alcohol taste. It was just awful. I'd rate that one with a 1. The second one, at least I was told, was a vanilla cupcake with champagne frosting. This is the one I bought for myself, and I was really excited about it. I love champagne frosting. Well, this tasted nothing like it. It tasted citrus-y, like lemon or orange. which by the way, I do not like. And the cupcake again tasted like a muffin. This one was also awful. Not quite as bad as the first one, but also not what I was told it was, so I will rate it with a 2. The caramel one was actually fantastic! The cake part tasted like a vanilla cupcake (imagine that!) and the frosting was wonderful. It was sweet, and actually tasted like caramel, and was just a great cupcake. I'd give that one a 5. So, I'm not sure what is going on that 2 of the cupcakes were awful and one was great. They have signs saying that they are gluten free, vegetarian, etc, but I don't know which is which. I am vegetarian, so that really wouldn't affect the taste to me, and I've also had gluten free before and they tasted fine. I don't know which was which, but like I said, 2 of these were awful. And they really need signs on the shelves showing the flavors. I'm pretty sure the "champagne" cupcake was not champagne at all. And when someone asks for a specific cupcake, maybe someone should actually check to see if they have one... read more

Scratch Bakeshop - Carmel, chocolate almond and champagne?? (Sure didn't taste like it) cupcakes - Bakeries Near Me - Rochester, New York

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Ordered a gluten free vanilla with earl grey tea icing at $4. Moist, unflavorful cupcake. Limited assortment of baked goods and the girl who waited on us was short, in her demeanor and details of the flavors. Disappointed as we heard good things from others. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

I've ordered a naked cake and buttercream cake for my baby shower and a birthday cake for my son's birthday and both times the quality was delicious and the artistry was beautiful! Great customer service in communicating what I wanted before ordering and I think their prices are reasonable. I will continue to order from them and recommend them! read more

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I've stopped in a few more times and tried more treats (slice of traditional cake with vanilla chip cake and mint chocolate frosting, vanilla and raspberry mini cupcakes, several Scratch Plates) and all have been so good! Scratch Bakeshop is quickly becoming my favorite bakery! read more

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Their sugar cookies and million-dollar shortbread are delicious. I hope the million-dollar shortbread becomes a regular case item. read more

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Scratch is always hit or miss for me. I have had in a variety of places a number of times and sometimes I enjoy it and sometimes I think it's okay. At this point I've tried many of the things on their menu but mostly there macarons. Sometimes there nice and soft and sometimes they fall apart. Either way this is a women owned business they make absolutely beautiful cakes and they cater to people with different allergies. I will continue to support them wherever possible. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

Delicious!!! Had a carrot cake cupcake and omg it was the best carrot cake I have ever had! Worth the money. The cupcake was fresh, moist, and the perfect balance of sweet. The packaging had supports in it so the cupcake won't fall over. Excellent as a gift or surprise for someone you care about. It will definitely make their day!! read more

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We ordered a special occasion cake from Scratch a few weeks back and it was the perfect accompaniment to a special day. I've been hooked on their Instagram for a while now and am always excited when I find adorable Scratch cutout cookies at parties and events. Ordering was easy and done mostly over email. We stopped in first for a few cupcakes to get a sense for what flavors we liked best, there are a lot of flavors to pick from in both cake and frosting. We went traditional with a layered vanilla and chocolate cake with chocolate buttercream between layers and vanilla buttercream on the outside. I found a perfect inspiration cake on their Instagram and ordered something really similar. The cake was topped with three beautiful roses from Stacy K. This cake was the perfect complement to our special day. It was absolutely beautiful and flavorful and even stood up to a night in the fridge as we were traveling before we ate it. Scratch Bake Shop is a great place to stop and grab a treat and the perfect place to special order for your events. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

Note: I've sampled only their vegan items, so I can't speak to the non-vegan baked goods. Pros: The vegan chocolate chip cookies are truly excellent, among the best I've tasted. Cons: The other vegan baked goods are average, at best. There are some issues with customer service. First off, whether you are vegan or not, please try the vegan chocolate chip cookies. They are amazingly good. The vegan donuts, on the other hand, are too chewy and don't have much flavor. The vegan cupcakes are a bit dry and plain. The last time I was at the bakery, I witnessed an instance of poor customer service. I was waiting to pay, and two women ahead of me had apparently come in to pick up a custom-made cake that they had ordered. I think that they were a mother and daughter. The clerk (a young woman) went to the back to get the cake. But she quickly returned and informed the customers that their cake had accidentally been sold to someone else. The clerk delivered the news in a very casual, matter-of-fact way. She didn't apologize for the mistake, and she didn't express any sympathy or contrition. I felt really bad for the customers. The clerk did tell the women that she could give them an equally-valued amount of pre-made baked goods. To my mind, that is a wholly inadequate response. I used to own a retail outlet myself, and I would have refunded their money AND comped them the baked goods (and, of course, I would have apologized profusely for the mix-up). I mean, sure, mistakes happen no matter how careful you are. But when they happen, you have to make it right with the customer. The two women were polite and reacted much more calmly than I would have, but I'm guessing that they came away disappointed and frustrated. This is no way to run a business. read more

Beautiful shop, lovely and friendly staff who are ready to help and give explanations and information on their baked goods, and they cater to gluten-free, vegan and traditional diets. read more

We recently ordered a small 6inch cake and while there I picked up some other desserts from the case. Overall, everything was good and very reasonably priced. Unfortunately, there was a mix up and my order inquiry was never responded to, so I followed up the week of and they were still able to accommodate me with a cake. It just wasn't what I originally envisioned for the cake and our photoshoot. Good customer service though. I look forward to trying it again. read more

I'm giving this bakery a 0. We ordered a special cake for my mothers 75Th birthday. We came from out of state for her party. My sister ordered it and paid for it in full. She even confirmed the order and the owner said of course we have it. The day of the party my brother in law went to pick it up. The cake that my mom wanted so bad. The owner called two days after and didn't have the courtesy to call the day of to apologize. They only offered a refund and not a way to fix the issue. They wanted us to pay for another cake. The other cakes they had were ones my mother can't eat and they were 6". We ordered a tiered cake with cronuts on top. Horrible. Customer service from the owner was horrendous read more

I ordered custom shortbread cookies, cupcakes, cake pops, macaroons, etc for my sisters baby shower. Scratch Bakeshop did an incredible job! Everything was delicious & looked beautiful. I couldn't have asked for anything better read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

Visited from out of state for a mini moon as we just got married Friday! We were super excited about this spot. Unfortunately the service didn't match the quality! Loved the baked goods, the chocolate chip cookie was the best we'd ever had. But the staff wasn't polite at ALL. When we walked in we weren't greeted, when we asked questions about things it was a short response. We were confused about one of the desserts being for dogs since there was a dog sticker on them and the employee snapped NONE OF OUR DESSERTS ARE FOR DOGS. Just not the positive happy vibes we were feeling for our special weekend. All good though cause the cookie was goooooood! read more

First time visitor to the shop. All of the women were friendly and welcoming. I purchased an 8" cake for $50. A little steep but I thought if it's unusually special it's worth the premium price. It was not special nor worth the price. Flavorless with grainy icing and dense, pasty cake. Pretty on the outside but that's where it stopped. Too bad. Still on the hunt for a quality bakery. read more

The donuts looked so good so I got some to bring to a get together but they are way too oily! Eating one made me feel sick to my stomach because of how much oil the donuts had absorbed during the cooking process. I'm so sad about it because the taste of the frosting and icing inside was great but the donut it's self was too oily to enjoy. Huge bummer. read more

Scratch Bakeshop - Vegan cookies and vegan donuts peanut butter pretzel, chocolate covered cream filled, mixed berry. - Bakeries Near Me - Rochester, New York

We had the most amazing cookies made for our daughter's birthday! She was attending a Campout with the Girl Scouts and we needed something that would travel and she would love! Easy to work with and my order came out perfectly even over the phone! They confirmed our color choices multiple times! The cookies were buttery, perfect Icing! The balance was a delicious combination! read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

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My favorite baker in Roc - and I'm super picky!! I've been gluten free for about 4 years now, and I'd pretty much accepted that if ever I wanted GOOD baked goods I'd have to make them myself, since the bakeries around tend to leave much to be desired. Oh, Ho, HO was I wrong! Everything at Scratch is amazing. Seriously, everything. Cupcakes, muffins, cookies, scones, you name it, it's awesome. Plus, the staff is friendly and wonderful and always make me feel comfortable ordering a crap ton of calories. ‍ I've had two custom orders with Scratch and I refer everyone to them. I simply filled out an online form, we corresponded a bit, and I picked up my cookies a week later. And they're GORGE. I ordered some fun ones for my bachelorette party (judge me), and some more for the morning of my wedding while getting ready. They were delish, and all of my friends demand to have them when they get married too. Can you tell I love it here?? read more

Scratch Bakeshop - Custom decorated shortbread - Bakeries Near Me - Rochester, New York

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The new space is the perfect upgrade for the Scratch ladies! It's in a wonderful location on Russell St right by Nosh and Stacy K Floral. Although, I'll hold their Park Ave location in my heart forever. It was such a great spot to start, and now, they have more space, gorgeous interior, and more room for all the baking. They offer cake by the slice now and their peanut butter cookies are too good to not devour in the car ride home (saying from experience). I've always been a fan of their macarons and cupcakes and love the variety of flavors and options from gluten free to vegan and, of course the regular flavs too. They are pricier when it comes to cake design, but their quality is worth it. The designs are extravagant so let them get creative, you would be amazed with what they can do (see all the photos for inspo). They do everything from weddings to bridal showers and all your party needs -- a go-to for me for birthday cakes and cupcakes (they need a week's notice). They regularly have 6" cakes in the case for daily pickup if you want something without needing to preorder. Worth a visit for a meticulously crafted special treat! read more

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This place is great. I'd been following them for years on Instagram and never had a chance to try their stuff. So I decided to get a cake from them for my son's birthday. It was totally worth it! Totally amazing delicious cake! It was pumpkin batter with cream cheese frosting and my son wanted pumpkins and leaves for a design. The customer service is on point and the shop communicated everything beautifully and in a quick precise manner. They even accommodated me by letting me pick up the cake a day early due to prior engagements I had to attend to. The cake was a big hit with my son and family, I would definitely recommend them and for sure will be back to give them more business! read more

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My first trip to Scratch's new location on Russell St was last week and it was GLORIOUS. I was a little sad to see them move from Park Ave, but the new location is AMAZING. The building is spacious, clearly custom designed, and the food, as ever, is amazing. Bae surprised me with a trip here on a Saturday and it was buzzing. A good line of people and parking is slightly easier than the last location - even if I can so see myself walking here once it gets warmer. The biggest addition to this location compared to the last is the ability to feel like I can stay and enjoy my sweets! Plus, having drink options of local ciders and milk and a custom blend of coffee just puts the frosting on top of the cake. I loved Scratch's old location but its new one is even better! read more

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They have moved and they have more room, they have their own blend of coffee and offer different creamers. They do Gluten Free, Vegan and Gluten Free Vegan as well as traditional stuff. They also hVe new hours. Check them out.. their Chocolate Chip and Peanut Butter Cookies are da bomb read more

Love Scratch and have been meaning to write this review for a while. I would say I am mostly a huge fan of their 'scratch plates' - their dessert-version of a garbage plate, made with cake scraps, jams, frosting, drizzles and sweet accents. Each week they offer numerous flavors AND they have vegan and gluten free!! And their gluten free is delicious, moist, and cakey, not gritty and dry like many gluten free cakes. Since getting my husband equally addicted, we have been going each week and getting at least one scratch plate ($9), sometimes two. So far we've had one with lemon cake, lemon curd and raspberry jam; one with mocha cake and mocha frosting with chocolate drizzle and chocolate-covered coffee beans; one with chocolate brownie bits, peanut butter frosting and raspberry jam; one 'banana split' with vanilla cake, banana and chocolate frosting, chocolate drizzle, sprinkles and a cherry; one that was dark chocolate cake, dark and light chocolate frosting and chocolate drizzle; and one with chocolate cake, mocha frosting and chocolate shavings. All of them scrumptious! (They typically last us about 4 days...while we could easily polish them off in a single sitting, we love taking a fork or two as our dessert, thereby stretching out the plate and giving us a sweet treat to look forward to after each dinner!!) I have also had their macarons (a but too crumbly for my taste), their frosted sugar cookies (gluten free and vegan), cupcakes, and actual full sized cake at the birthday party of a friend. Their skills with balancing flavors and sweetness, flavor combos, and their artistic frosting decorations are the best in town. I am so excited that my birthday cake will be coming from them this year too! Couple things to note: While they do have a retail bakery open to the public, right now during the 'NY On Pause' coronavirus situation, they are only fulfilling orders for pickup. The interior space is cute and you can sit at the table inside and eat your treat; if you are looking for a small event space for a party they also rent their upstairs. They also have coffee, but it's not fresh brewed. If you want to order a cake, the entire process is done online - they will answer their phone, but you will be redirected to the website. And it really works - you just have to hunker down for the back and forth! On the website you can get every minute detail and option for everything you could order in a cake: cake flavors, frosting flavors, cake fillings, decoration options, sizes, gluten free and vegan options, cupcakes, extra decorations like letters snd symbols, etc. And if you take a look and start to add things up and think, dang, this is kind of expensive for a cake....let me assure you it is worth every penny, and is guaranteed not only to be delicious but to also be one of the most beautiful cakes you ever saw! My reason for 4 out of 5 stars is that all of the folks I've interacted with in the store when cashing out have not been very friendly or helpful; they usually seem a little put out, are not patient to answer questions, and on one occasion told me something was not available even though I had called ahead to ensure it was, and thankfully someone from the back heard me and helped me. I know it can be a challenge to find folks who just cash out the customers, but if I could make a recommendation, it would at least be to offer some customer service training or mentoring, since these folks do represent the business. But, then again, as a gluten free person, I'm willing to bear a little rudeness to get my fix! read more

My boyfriend ordered a custom cake at Scratch to celebrate my birthday because they were able to accommodate all of my diet restrictions. The bakery though did so much more than accommodate, they made a delicious treat that I was able to enjoy without the feeling awful afterwards! And even more amazing is the awesome decorations! My cake was gluten free and also dairy free. I don't like eating fondant so the coating was all buttercream and my bf requested lilies as the top decoration because they are my favorite flowers. The buttercream was layered on with an ombre design which I adored. The cake itself was vanilla with raspberry buttercream and lemon curd between the layers. The vanilla cake sponge was moist and by itself, you do notice that it is an alternative flower (but still tasted good!). The raspberry buttercream was rich and a little tangy, but the real flavor that cuts through the rich buttercream was the lemon curd. We loved this part of the cake most. The curd was thicker than we expected, more like a jam, and it had such a tart flavor that complemented the rest of the cake super well. The outer layer of buttercream was thick so they didn't skimp for sure! When you combine all of the elements of the cake, you honestly will not know that there are substitutions. We were very delighted with this cake and will definitely be ordering more in the future as we both have food intolerances! Very excited to taste more treats! read more

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So. Amazing. Do I need to say more? I guess I do since this is a Yelp review! I don't recall how I stumbled upon this little bakery but I was so so happy I did. I believe I was looking for super awesome bakery for my wedding and this was it. Unfortunately, they don't deliver to where I would get married, or too expensive for me to get it delivered really! Their Instagram game is amazing and it's what drew my attention initially. I bought a couple things when I first visited. The sprinkled brownies were the perfect decadent of sweet and sprinkled. They have different flavors of French macrons so it's always changing, they're all delicious. I wish I could try their donuts but I never see them when I visit. I ordered a custom rudolph cake for a friends birthday and it was the cutest thing ever. I ordered a smash cake because we only wanted a small one. It was adorable and it tasted amazing. Even in its small form, it has four layers of moist chocolate cake. I would order custom cakes here more often if I lived closer. They can be a bit pricey but it's totally worth every penny. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

Ordered a cake for my husband's birthday from Scratch and we were not disappointed! The cake was so delicious & all the staff were very easy to work with. Emails back & forth were answered in a timely manner. Will definitely order from them again in the future. read more

Scratch Bakeshop - Delicious layerssss - Bakeries Near Me - Rochester, New York

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I knew from the moment we started planning our wedding that I wanted our desserts and wedding cake to come from Scratch Bakeshop. I frequent their bakery often and love the HUGE vegan selection that they offer ! We had a vision of an all vegan dessert display for our wedding and I knew they'd be the one we'd go with. We set up our tasting early on a Sunday morning with Molly. She was such a pleasure to work with during our entire dessert planning process. We had the idea for a vegan mini dessert bar with cookies, mini cheesecakes, cake truffles, doughnuts and of course, our little cutting cake. Molly really helped us nail the right flavors for everything. We also decided to save a bit of money and have our desserts picked up instead of having Scratch drop them off at our venue. This worked out well for us because we didn't need them set up till later in the day (we had a split wedding day). On the morning of our wedding, a few of our friends went to scoop them up. When they arrived they said everything was ready on time and the desserts were labeled for the venues convenience. All of our desserts tasted mucho delicioso and looked so beautiful. Including our cute cake that we indulged in the entire week after our wedding, haha. I can't say enough good things about working with Scratch for our wedding. Would totally recommend, especially if you're looking for allllllll of the vegan options and endless flavor combos !! *Photography provided by Petit Eclair Photography & Design read more

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Always nice and friendly. Although cakes might not be the best in the area, but good enough for keeping me coming back for more. Selections are variety and creative. The décor is really nice and bright and inviting. They always update their business hours and what kinds of services they are providing during this challenging time. You can tell they care for their customers. read more

Scratch Bakeshop - Bakeries Near Me - Rochester, New York

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I've only been once, and the prices can be a bit steep, especially for their cakes. But the cupcakes are absolutely incredible. My brother got a few and I got the carrot cake cupcake. I didn't eat it until a day later and it was still soft, moist and had amazing flavor. Will definitely go back for more cupcakes. read more

Scratch Bakeshop - Carrot Cupcake - Bakeries Near Me - Rochester, New York

I like Scratch's willingness to cater to the dietary needs of our ever-changing community. I am not a vegan, GF person, but I am still down with the effort. Recently Ugly Duck has added some coffee to the place, and it really helped bring a little something special to their one year anniversary event. The vegan donut holes were actually amazing. They also had a photo booth, and beer growlers to sample from Lost Brewing Co. I have tasted their cakes, macaroons, and other sweets, and I am a fan of the macaroons. The texture and consistency is wonderful. The cupcakes that I have tried so far are okay. The frosting to cake ratio is a little too much for me, and I prefer more of a ganache taste in the middle. I think the women that work here have been extremely professional, right down to packaging up orders to go. I am happy for their addition to the Park Ave scene. read more

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