Had a car accident. My insurance called them. They said 50 minutes, showed up in 30ish…read more Driver was pleasant & courteous. Very very nice.

A different tow tuck company was called and took over an hour, LMD was called and they got here…read morewithin 20 minutes. Fast, Friendly, and Reliable. I've had lots of really bad tow truck drivers. These guys really stood out. The tow truck driver Jesus got the car out of there in less than 5 minutes!

Was very satisfied with the service towing company came in Les than 30 minutes. Jeff was able to…read moretow my car with no problem, & delivered it to my house in good condition. I highly recommend doing business with Hadley Tow great customer service.

Be careful with this towing company... THEY ARE SCAMMERS!!!! First the dispatcher is very sweet and…read moregives you a quote, you have to wait 2-3 hours for the tow truck driver ( he is very nice BTW) when your car is towed, they quote you $225/hr from the time they leave the yard, until they return to the yard--- $562 turn into much more... and that sweet dispatcher turns into an evil witch!!! DO NOT pay with credit card....you'll probably get charged whatever they want!!! They also damaged our truck while towing and dismissed it like it's no big deal--

When the PriRunner needs a ride, very rare occurrence but it's over 260k miles so it happens, I hit…read moreup Junior. Best price and when he says 20 mins, he means 20 mins, not an hour or more, and he takes his time and does things right and secure. This last tow was from Topanga Canyon to Burbank and went super smooth.

I contacted Roze Towing late evening on a Monday to see if I could get a quote for the next…read moremorning. Junior answered almost immediately and the quote for the towing was definitely fair. Junior arrived on time the next day and the toll went by quick. Most importantly, Junior was very careful with my car. I couldn't be more satisfied with my services!

Came here for the first time to figure out what is wrong with my car. I arrived and the owner…read moreimmediately knew what the problem. He helped me fix it and understand the issue. I would truly recommend this place because of the great service and the quality they performed. I will be definitely coming here whenever I have a problem with my car because I truly trust this place.

Adam is an honest man, hard worker and a customer pleaser. I highly recommend Adam with your…read morevehicle. He is a man of his word! Kind and easy to work with, my family has been going to him for years.

Great service and he was knowledgeable and honest . We had oil change and he check the vehicle if…read morewe need any other repairs but he said no. Nice n honest thank you again

Mo is funny & tells you how it is without beating around the bush. Great place for fast convenient…read moreservice

I'm incredibly grateful to have purchased my 15th vehicle from Ford of Montebello. The fact that I…read morecontinue to return--and will continue to return--speaks volumes about the outstanding service I receive every time. A special thank-you to Justin and Nizar, who have consistently gone above and beyond for me and my family. They are knowledgeable, patient, professional, and always willing to take the time to make sure we have the best experience possible. When you find people you can trust, treat you with respect, and genuinely care about your needs, you stay loyal. That's exactly why I keep choosing Ford of Montebello. Thank you, Justin and Nizar, for your exceptional service and for always taking such great care of my family. 15 vehicles and counting! If you're looking for a dealership you can trust, I highly recommend Ford of Montebello and the incredible team there!

I don't normally leave reviews like this, but I'm honestly disappointed with how this situation has…read morebeen handled. I brought my 2018 Ford Explorer in for a recall service about a month and a half ago. Before taking it in, my driver's seat was working properly and was adjusted to a higher position. When I picked up my vehicle, the seat was noticeably lower than where I had left it, would no longer raise properly, and was making a noise that had not been present before. I immediately brought it to the dealership's attention and did not even leave the Ford lot because it affected my visibility while driving. As someone who transports my children daily, this is a safety concern. During my conversation with the Service Director, Steven, he explained that they did not yet know what had happened and that an investigation would be needed. He discussed that vehicle handling during service could be one of the possibilities being reviewed. Because of that conversation, I expected a thorough investigation and a clear explanation of how the final conclusion was reached. I was later contacted to schedule another appointment. The dates offered did not work because of my work schedule, so I asked if I could bring the vehicle in on a day I had off. I was told the service department was extremely busy and that there was a good chance my vehicle would not be looked at that day, but that I was welcome to bring it in. I brought my vehicle in, and approximately two hours later I received a call stating the issue was due to wear and tear and internal binding of the seat motor. What was frustrating was how quickly a definitive conclusion seemed to be reached after I had just been told there likely would not be time for a full inspection that day because they were already booked with service appointments. I asked several questions, including whether the condition of the seat had been documented before service, whether the seat position was noted during intake, whether camera footage or vehicle handling had been reviewed, and what specific steps were taken during the investigation. I never received answers to those questions. My concern has always been simple: the seat was functioning properly before the recall service and was not functioning properly when it was returned to me. Even if the dealership believes the issue is wear and tear, I never received an explanation as to how that conclusion was reached or what investigation was performed to rule out other possibilities. Steven later informed me that Ford Corporate would be contacted and that a Ford representative would review the situation. I was told I would receive an update afterward. I followed up multiple times by email, documented my safety concerns, and even stopped by the dealership in person. During that visit, I was told Steven was not there and that no other manager was available, that they come in when they want. It has now been over a month and a half, and I still have not received a response, update, or follow-up regarding the corporate review. At this point, my biggest disappointment is the lack of communication and follow-through. If a customer is told there will be an investigation, a corporate review, and a follow-up, then there should be follow-up. I would appreciate transparency, clear communication, and answers to my questions. More importantly, I would like this issue properly addressed and resolved. I simply expected better customer service, especially with a concern that affects safe driving and the safety of my children and myself.

I cannot recommend Victor enough. He's been working on our cars for 30 years and is outstanding…read more He knows the unique characteristics of individual models, makes sure whatever is wrong is fixed the most economical way, yet "done right" and is friendly and courteous. My family and I owe him so much for all he's done over the years...I can send my mother to him and have no reservations about the service. He's definitely a find and once you've been there, you'll understand!

An extremely knowledgeable about old and modern day vehicles ... There's nothing that Victor can't…read morefix ....

I came in with a check engine light, and Moe and his team were awesome! They kept me informed…read morethroughout the entire process and even took pictures underneath my truck, where I had some minor bumper work done previously. Moe and his team pointed out some deficiencies from the body shop that I wasn't aware of. They worked with me to get everything taken care of in a timely manner and made sure I understood what was going on every step of the way. I really appreciate their professionalism, communication, and dedication to customer service. Great job, Moe and team! I'll definitely be back for my future service needs.

1/5 Honestly one of…read morethe worst dealership experiences I've had. The entire place gave off a low-class, low-end dealership vibe where it felt like the only thing that mattered was their own bottom line, not actually listening to or taking care of the customer. I brought my friend Marcos in as a NEW potential client because I thought I was bringing him somewhere that would actually take care of him. I was willing to co-sign for him if necessary and was prepared to put $15,000-$20,000 down myself to help make the deal happen. We were serious buyers and absolutely prepared to spend money. Instead, the salesperson assigned to us seemed distracted and more interested in pushing one specific truck than figuring out what Marcos actually wanted. The guy didn't even take us outside to properly show us a truck! Imagine walking into a car dealership ready to buy and they can't even be bothered to walk the lot with you. The experience was disorganized from the beginning. I had already spoken with Chuck about coming in, yet when I arrived it seemed like our previous conversation had been forgotten. That same morning, another representative called asking if I was interested in a vehicle. I told her I was literally coming in to see Chuck that day and she responded, "Oh, that's right, that's why I'm calling." That pretty much summed up the level of attention and organization we experienced. What bothered me most was the feeling that assumptions were being made about us and what we could or couldn't afford before anyone even took the time to understand the situation. What a shame. I brought them a brand-new potential customer, was willing to co-sign, and was prepared to put $15K-$20K down to make a deal happen. Instead, the way both Marcos and I were treated made us get up and leave. We'll take our business elsewhere and cultivate better relationships with dealerships that actually value their customers and understand the importance of building long-term professional relationships. You had serious buyers sitting in your dealership ready to make a deal and somehow managed to make them walk out. That says everything about the experience.