Outstanding Service... Ask for Michael Michael provided exceptional service from start to finish. I live in the hills of City Terrace, where the streets are extremely narrow and difficult to navigate, yet Michael handled everything with complete professionalism. I own a 2022 Chevy Silverado, and he did an excellent job maneuvering through the area, safely transporting my truck to the dealership, and ensuring the entire process went smoothly. What stood out most was his strong communication, professionalism, and clear attention to safety. He also expedited my pickup and made sure my vehicle was returned safely and without issue. Service of this quality is not easy to find. Michael, I sincerely appreciate your work and the care you showed in handling my truck. Thank you for your professionalism and for prioritizing safety throughout the process. If you are looking for a company you can trust with your vehicle, I highly recommend this business. If Michael is available, I strongly suggest requesting him directly you will not be disappointed. Excellent service deserves recognition. Keep up the great work, Michael read more

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If I could, I wouldn't even give it one star. Minus two stars. This company provides absolutely terrible service and should be avoided at all costs. They contract with AAA, so if you call AAA for a tow and are located in or near the San Gabriel Valley, please confirm that they are not sending this company. The driver, Robert, arrived to assist with a tow. He had really bad breath, which I suspect was due to much needed dental work and years of neglect. Despite his unpleasant odor, he towed my car and removed the rear blown-out tire and put on the spare. However, he cross-threaded three of the lug nuts, which I didn't realize at the time. As a result, the tire wouldn't come off. I had to have the car towed, and I had to pay for his negligence and the damage to my car. Oddly enough, when the tow driver arrived to tow it to American Tire Depot, he told me that this happens frequently and that the same thing had happened to his father six months ago. I contacted Freeway Towing and explained everything that had happened. I spoke with a very unprofessional Karen named Linda, who had a thick accent and was very rude. She asked me the same questions repeatedly, even after I had explained thoroughly the situation in great detail and knew that the driver was at fault. She later emailed me an incident report to complete, which I did. I sent receipts, pictures, my driver's license, registration, and other documents that they requested. I followed up several times, including with AAA. After corresponding with another Karen, Nadia Haddad (whom is supposedly a co owner) they denied my claim. They didn't provide any explanation, proof, or rebuttal for their denial. They simply denied any damage or wrongdoing. It's unfortunate that they couldn't own up to their mistake and reimburse me. I did a quick Google search and read their reviews, and it seems like I'm not alone in knowing how terrible Freeway Tow in Monterey Park is. This small business is an absolute nightmare and joke. Don't ever use this company! Ever! read more

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ABSOLUTELY THE WORST! I have AAA for the past 30 years, have used the towing many times. The lastest was in Dec 2026, for my Large 7 seater SUV extra heavy weight. No drivers or dispatchers had any issues coming into my facility to pickup the vehicle. This time during this urgent matter, they will not go beyond the gate with the rail on the bottom because the tow truck will damage the rail....WHAT the F....! So they left me hanging, when my reapair shop is trying to stay open to wait for my vehicle. TERRIBLE dispatcher!!!! read more

Unclear on fees. They don't inform their drivers (or purposely dishonest) about fees at time of towing. Call the office or get a voice recording of what the driver states (I wish I did this) read more

The staff were very knowledge and answered all questions about the procedure to retrieve the vehicle after a hit and run on the Hwy 60. They gave us clear, directions and give us quick access to our item Linda Thomas. read more

Incredible customer service! Carlos just came through AAA roadside assistance to replace the battery in our car, and I was blown away with how promptly he showed up, how friendly he was, and how he went above and beyond in replacing the battery and making sure the alternator was good. He even checked the tires and reminded me it's time to switch out both front tires!! Thank you Carlos!! read more

By far the BEST!! Driver for AAA roadside assistance.. Made my already flustered morning and turned it around made me feel at ease and relaxed about the situation in hand .. Very professional and timely matter . Ricardo at freeway towing gets A+++++++ read more

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I have to give Freeway Towing a 10! Great customer service. From AAA dispatcher John to Joseph Freeway dispatcher. Made my situation with my car much better with their customer service and the care for my wellbeing. I have to give Edgar five stars he was so helpful, kind, and thoughtful. He went above and beyond to help me with my car making sure that my car was handled properly. I recommend everyone to utilize Freeway Towing. They will make sure that the best outcome will be beneficial for you. Edgar was courteous and went out of his way to assist me with the best possible solution for my situation. I'm so appreciative of Edgar's service and making sure that I had the best outcome. Thank you Freeway Towing and AAA for turning my nightmare into a great experience. Keep up the great work. read more

I got a flat tire and Jack came out to help me. He was very professional, quick, and knowledgeable throughout the entire process. The service was efficient and stress-free, and the pricing was very reasonable. I would highly recommend Freeway Towing and Jack to anyone needing roadside assistance. Great service and great value! read more

Freeway Towing - Towing Near Me - Monterey Park, California

On a SUNDAY at 7pm I had an incident at a gas station with my car. Freeway Towing was the closest one with good reviews and honestly it didn't disappoint. They charged me $182 for the hour rather than a flat rate . Which honestly didn't care paying it as long as my car was okay. Guy who showed up was quick and easy and EXTREMELY efficient. didn't have bad service at all. read more

Freeway Towing - Towing Near Me - Monterey Park, California

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Big shot out to Jack C. He got to my location quick and handled business. Very efficient young man. He's also very courteous and offered water. Freeway towing, you have yourself a great employee, I hope you guys acknowledge that. Keep up the great work Jack!! read more

Edgar was amazing. Shook my hand and was so kind. It was a long day and night and Edgar turned it around for me. Never had such fantastic customer service. He helped me so much pushing my big van. He even gave me a bottle of water. I also didnt wait long at all. Also want to shout out for Daniel. He was fantastic too. He shook my hand and was super polite. also.He tried to help me start my car multiple times. He helped assist in getting a tow. These 2 extraordinary guys turned my whole night around. I am grateful to have met both Edgar and Daniel. read more

A medical emergency caused my fiancee to pull over on the side of the freeway to receive help. The car was towed to this place since he was transported via ambulance. A slew of events caused it to be difficult to attain the car, but not their fault. However, when I went to pick up the car today they said the key was not in there. I asked them to check and they just said it didn't start so no key. We drove back and forth 1.5 more hours to get our spare key. Drove my car home, tried to lock it, and the original key was in the drivers seat the whole time. I wish they had done a better job of checking for the key instead of wasting our time and gas lol. Towing prices in general are absurd so not really happy about the delays. They make it extremely difficult to release your car to rack up more money is what I'm thinking. Only less than 3 days with a bill of $400 and towed because of a medical emergency. Many companies do this so I'm not shocked. Still, predatory and annoying. read more

Muy mal servico primero me dijeron que me tenia que esperar una hora y despues me llaman que me tenia que esperar otra hora que por que les salio otra llamada mas importante read more

Jack is a wonderful and helpful service provider. 5 star service definitely! Very appreciative and grateful with his professionalism!

WARNING!! If I could give zero stars, I would. This towing company violated my trust in the worst way -- by going through my personal belongings without my consent and stealing items from my vehicle. When I called to report it and simply asked to speak to a manager, I was met with hostility and defensiveness, not accountability. I explained that if they acknowledged the issue and took responsibility internally, I would consider letting it go. Instead, the manager's response was shockingly unprofessional: "Get a warrant." No apology, no investigation, no effort to resolve the situation -- just complete dismissal. This company clearly lacks integrity, transparency, and respect for people's property. If you're reading this because your car was towed here, document everything immediately and do not expect any customer service or basic human decency. Absolutely unacceptable behavior. read more

My car was broken down at pep boys and the dispatcher sent out one of their best to help me out. Definitely needed this at a last minute notice. Definitely going to go through the company again. Keep Omar around... Bros a saint read more

Would definitely not use or trust again. Need a tow and the business lied about their ETA in order to ensure we would not cancel and go with someone else. Have they been honest from the get-go it would've been OK. read more

Jack arrived promptly, was courteous and helpful considering it was a little past 6 am.

These guys are a joke tired to over charge me multiple times and there tow yard reception is a bitch doesn't know how to do her job. these clowns also tried to steal my key but it some how magically showed up after words. Hope your stuck working here for the rest of your life read more

Wow. The tech came right away. Was a gentlemen. Highly recommended I was surprised how fast they showed up read more

We requested a tow from AAA, was blatantly denied a tow! We paid for the dispatch and everything and the guy pulls up and just leaves! What a crock of shit! read more

When towing a car during a accident. They should offer you options to towe it to your house or to their garage. And tell you the garage cost read more

Had a flat tire on the way home called AAA Freeway towing was dispatched to us . They sent us an eta of an hour and they got there within 20 minutes the driver Levi seen I had a flat and recommend me a tire shop that was open late within my miles and also great value . read more

The truck came more than 30 minutes late after letting us wait for 45 minutes. Was quoted over the phone $165 for drop off and $15 per mile. Sounded reasonable so we had the car towed to a repair shop one mile away. The total should be $180. But here is the catch: the price is for cash only. To use credit card the surcharge is $55, making it $235. This credit card surcharge at more than 30% is the most outrageous that I ever encountered. If the driver informed us the surcharge over the phone when giving quotes we would have chosen someone else. Felt being tricked. So be very careful to watch out for bait and switch trick if you decide to use this service. read more

They are the most reliable tow company in the Monterey Park area! The Hadaad family is the best! They always go out of their way to help the community and have built a great partnership with their local neighborhood. read more

Sam Morales.. We'll start off with that name.. I've been with AAA for over 30+years. Today, we had an issue with our front suspension on our car and had to have it towed back to the dealer.. We called AAA and asked for towing assistance. They said they would be here within 50mins.. Sam Morales called 2 times.. once to tell us he was assigned to us, and another to let us know he was almost here.. Sam Morales straight off from the start had a great "I'm gonna take care of everything for you today " vibe. I've dealt with a couple mechanics from AAA and by far Sam Morales is top on the list! He was so helpful, respectful, AND friendly! Sam Morales even called me when he dropped off my car to the dealer!!! Service A+ Appearance A+ Attitude A+ Customer Service A+++ If I could, I would request Sam Morales whenever I'm in trouble! Thank you for making our hectic day GREAT! read more

Freeway Towing - Towing Near Me - Monterey Park, California

My wife, daughter & grand kids had a flat tire in Santa Clarita at 01:30 am. I called & spoke to Nadia. They came out in about 10 minutes. The driver, Chris was in a clean neat uniform, spotless truck but the spare was locked & did not have the key. Chris towed them to an all night tire shop who had the tire fixed in a half hour. These folks are friendly, fast & give excellent service. They are great people as well! Thanks Freeway Crew! read more

I'm not one to leave a review..... but dam they lied to my face misinformed me several times. They're crooks! I was supposed to get a call back by their complaint manager a female but yet the guy at the front desk called me back!!!!! I'm going to try my hardest to sue them!! read more

Thank you so much for Arturo Gutierrez, Freeway Towing . Just got off work and couldn't start my car 2.13 and was raining heavily. Called AAA and Arturo Gutierrez was very professional and helpful. He said my battery needs to be replaced after he jumped and checked it out. I wanted to give him some tip but I didn't have any cash and he said that there is need for that and that his glad he could help. Thanks again Arturo for your help! read more

If I could give these guys negative stars I would. The dispatcher Brandon lied to me kept telling me the tow driver was going to be there at a certain time and changed it 6 different times waited a total of 3 hours just for them not to tow my car because there worker did not want too tow it because it was too far. Super unprofessional do not use. read more

I called my triple A service provider to send out a request for a tow to these guys 3 different times within 2 days and all 3 of these times they refused to pick up my car with a flatbed and even dollies because it was "too low" mind you these operators have specialized dollies & jacks to further assist with the loading process. Carlos showed up almost 2 hours after estimated time of arrival and then refused to lift the car as soon as it was possible to do so. Also mentioned he had a back injury so i called freeway towing informing them he was unable to use the specialized vehicle dollies or attempt to. read more

Thank you Daniel for coming to save the day! I had dropped a bolt into my engine bay and was dying in the heat for an hour trying to figure it out. He came and made me feel better about it too, saying it happens and that he'll find it, and sure enough he did! read more

Avoid at all cost if you can. They have no concept of customer service & less so for handicap passengers. My handbag was stolen & I had no ID/keys. 90* degree heat out in Monterey Park & I had a handicap passenger. My car was underground where there was no cell service. All this information relayed to AAA. All calls were routed to this company so there was no choice. Call 1 They cancelled the call because they "could not find me". Company did not text or call before arriving (so I could meet at the car). The company only called me after they said they had been looking for me for 20 minutes. At this point I was in the restroom helping my handicap passenger (I'm a caregiver). We rushed to the car and did not find the tow truck. When I ran back up to call the company they explained the time allotted was up. I'm standing on Atlantic Blvd and I run across the street when I see the tow truck. They could not get the ticket back so I called AAA again. Call 2 My handicap passenger is by the car (underground) waiting with no air conditioning. I called AAA and explained above all over again. Tow truck abandons me because I have no ID & AAA does not provide an exception. I must look like a thief in a dress. Call 3 I called AAA and explained above all over again. They ask me all sorts of security questions and verify it is me. No one shows up or calls. Call 4 An hour after call 3 I check with the company to see if they are going to show up and check the location so they can find me. It seems that without a picture ID they think you are stealing your car. Right, I was stealing my car (registered in my name) & towing it to the registered address. Really? (I'm also in a dress & w a handicap passenger.) Even the AAA agent agreed this was a duh moment. It took 4 calls and more than 4 hours to get help. 830pm, darkness had fallen & they send a guy to open my car, no tow service around for 40 minutes. He also looks at my passenger and says," No one told us you had a passenger in a wheelchair." Rather than the tow service taking us home I had to call a rideshare. $45+ extra out of my pocket even though I have premier service from AAA. Tow truck showed up with my vehicle almost an hour after I got home. read more

The driver Xander who help towed my old car was very careful, attentive to details and respectful of the property. He was on time and did excellent service. read more

Follow up review. Filled an incident report Linda D never follow up with me little over a month. Only reason I found out what happen is because I called. Was informed videos was reviewed and no one went into my belongs. So I requested video footage of the time my car was towed to the time it was station. Was informed I need a subpoena. If nothing actually happen the release the video. Don't trust any of these thieves. read more

All the reviews are right. As soon as AAA dispatched them, I got a canned text indicating they were going to be late but within 90 minutes. 90 minutes comes and goes, no text. And no response to my text. Gave them a call, and they told me they were 30 minutes away. 39 minutes roll around and they send a text that they've arrived. Problem is they never came. Seems like they are gaming their contract with AAA. If you're near MPK be aware. And if your AAA rep selects Freeway to be your provider, you might want to consider asking for another company. It seems like this is happening with some consistency. If this happens to you, report it with AAA like I did and Help save each others time. read more

Freeway Towing - Text message from them indicating they are approaching. But they were never even nearby. - Towing Near Me - Monterey Park, California

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Sam literally arrived in 2 minutes! And was extremely knowledgeable and took care of my car gently. And was very respectful and polite. I highly recommend Sam and freeway towing!! read more

Freeway Towing - Sam - Towing Near Me - Monterey Park, California

I don't always leave reviews, but today I want to give one to Sam Morales with Freeway Towing. Sam came out to help me with a tow on a Sunday. He was more knowledgeable with my vehicle than I was. He helped me find a tow hitch that I did not know I had and got my vehicle moved without any issues. Sam got to our location quick and as very friendly and professional. Thank you Sam, today your are the the real MVP! read more

I am a AAA Automotive Club member. The last two times Ive requested tows, as paid for by my membership. AAA has dispatched my request to my local service provide FREEWAY TOWING. The first time, it took Freeway Towing 2 1/2 days for them to finally pick up my car and tow it a few miles away to my mechanic. AAAs customer service did not update me and kept me and my mechanic shop waiting blindly. Not what I expected for an emergency service I pay for. The second and last time I requested another two from AAA, I was again dispatched to FREEWAY TOWING who declined to service my request. This time around I had a long distance tow for a different specialty shop. Freeway Towing claimed they did not have available drivers, but I and a few friends called them direct to request tows, to find that they indeed did have available drivers ready and willing to pick up our cars. 3 different calls. What makes this an unfair situation is that I pay for an emergency service that both Freeway Towing and AAA have agreed to provide. What my extra research showed was that Freeway Towing proved to be unreliable, be picking and choosing who they do and dont want to service. How is this emergency service reliable? How is it fair to the consumer who pays for and depends on their claims to be reliable service providers for AAA? This caused 2 days of unnecessary stress, anxiety, frustration and inconvenienced me blindly and the shop waiting for my car in the other end. We could not make plans, did not know what was going on and could not plan accordingly. Im sure Freeway Towing is a good company for the jobs they choose to accept, but for the jobs they decline to service as committed service providers for AAA, they are the worst! I ended up calling around and found two local competitors who were both willing to pick up my car and deliver, regardless of the milage. Literally had my car picked up within two hours and a delivery confirmation. read more