Javier Reyna of Helms & Hill is a highly professional and knowledgeable provider of 24/7 towing and roadside assistance. He is extremely helpful, and I can tell that he consistently goes above and beyond to serve the community. We had an excellent experience with this towing company and highly recommend their services! Thank you, Javier, for your professionalism, kindness, and dedication to the community. We truly appreciate your outstanding service! read more

So I came in to pull my car out at 5:02 pm and the supervisor was quick to say I walked in on after hours and after hours is a 91$ fee I asked what time do you close she said 5pm I asked for her name she said they don't disclose there name. She said just dispatch lol bunch of scammers really But her name is Jessica lol read more

Needed my car to start after I came back from vacation for a week. They came eight away after I requested AAA and the guy was so nice and informative. Totally recommend read more

Very friendly and helpful driver! He pushed my car and helped me. Thank you thank you thank you! -Shawndra

The worst customer service you can get. Already taking your car under false information but then treat you like a low class citizen when they need your money to stay in business. They bank on your misfortune and still try to belittle you when come to their shop read more

Amazing towing service by Joe. Joe is a compassionate and kind person in a time of need. He warm hearted spirit was felt as he tow my car from Commerce to Hollywood. I appreciate his help and service. Thank you again! read more

Three stars because the customer service here it's just so unprofessional like I don't understand what's up with these chicks. They are so unhappy and miserable for some reason I've been in Montebello resident for over 13 years now I've had to deal with these people more than a handful of times and I wouldn't just say it for myself because I've been there and witness them be so rude to other people as well. Is one girl in particular I believe her name is Jessica. she's just so naïve l. The last visit I had an older gentleman assist me while I got my belongings out of my vehicle. I didn't catch his name, but he was very nice. He even said himself was that girl rude to you guys. I told him oh my gosh yes people it's not only you guys everybody complains and says the front desk is always rude. I just laughed it off you know because whatever but definitely Jessica. You gotta get it together. read more

Helms & Hill - Yard - Towing Near Me - Montebello, California

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Their dispatch is located in the country of Jordan in the Middle East. AAA contracted them for a tow. Terrible service. Took over 2hrs to arrive. I was in a dangerous location & they pushed the time back 4x. First 30min then an hour, hour and 1/2. Then dispatch lied about where the driver was saying he was 5 min away, then he stopped answering the phone. Dispatch gave the driver the wrong address & I had to correct the driver. That took another 25min. Highway patrol finally saw me and waited behind my car for an hour. All I got was 'sorry we're busy'. I've already filed a complaint with AAA read more

I recently got a flat tire and needed a tow service, and Jonathan came to my rescue. This happened during traffic hour (where everyone is trying to go home for the weekend); Jonathan was communicative and arrived as expected. He was courteous, professional, and even helped straighten/position my car. I am so thankful for Jonathan's help and happy with my experience. read more

Thank you Andrew for arriving 1/2 hr earlier than the designated time! I know driving to Menifee from Vernon during traffic hours can be a challenge but you did it with a smile & Thank you for being so kind to our grandson! read more

Helms & Hill - Andrew rowing our vehicle all the way to Menifee from Vernon - Towing Near Me - Montebello, California

My car wouldn't start while I was in an unfamiliar area, so I called AAA. After about half hour the tow truck arrived, I asked the driver to recommend a repair shop; he suggested one affiliated with the same company, Helms & Hill. I was told the starter was broken and needed replacing. When I asked about the cost, they said they didn't know yet and would have to wait until the next day to order the parts. The following morning, I called the mechanic; he said the work was in progress. When I asked for an estimate, he didn't know and told me to ask the office instead, saying he would text me the contact details. At noon, the mechanic called to say the repairs were finished and asked me to come to the office to pay and pick up the car; he texted me the office's contact info, which was at a different address. I took an Uber and arrived at 1:20 PM. My car was the only one in the lot, and the only key was sitting on their desk, but they couldn't process the payment because the repair shop hadn't sent over the invoice yet. I didn't manage to get my car back until 2:15 PM--it was absolutely ridiculous. They had made me go to the office specifically to handle the invoice and payment. As I expected, the repair cost was exorbitantly high. This was a real lesson learned. I recommend AAA remove Helms & Hills from their service list. Whatever you do, never use a repair shop recommended by an AAA tow truck driver!!! read more

These people are shit and gaslighters. My car was fine until they towed it. When it was getting towed, it sounded messed up how they were doing it. Personally, I am not sure how is that even possible. Many tow truckers towed it without it sounding like that. I knew something was off. Some how right after I got a major oil leak, and some how my clutch needed replacing. It was sent there for one day. Picked it up and drove my car to work and back and somehow all that happens on my way back... Coincidence... Only drove it for an hour. They stole shit in my car too. They stole money, I had a change bag and thats gone. They also stole my cologne. I am finding little things missing. I called the receptionist and she was already so defensive that I told her I had a problem with the car and all of these issues seemed off. I then spoke to the manager and told him I have $10-$15 cash missing. His response, "well do you know how much exactly"? Why does it even matter I am missing all of it. Proceeds to gaslight and say that if I really did know what I was missing I would know the exact amount im missing and saying that his employees would never do that and would be terminated. Well clearly there entire team are assholes and needs to be terminated. Shitty business. read more

Their tow truck damaged the wall around my house upon picking up my car for a tow. I spoke with the supervisor & texted with him several times. He old me he would repair the damage over the weekend, no one ever showed up. Said he'd come the following weekend, again no one showed up. Suing them might be my only option now. Terrible experience. I don't know how AAA vets who they subcontract out to but they dropped the ball with this company. I'd give them zero stars if I could. read more

My wife was in an accident, and needed to be towed, Andrew helped us out, and we really appreciate all the help he gave us, excellent service. read more

My motorcycle (Suzuki GSXR600) was stolen and recovered the same day. Helms & Hill towed it to their towing yard as they have a contract with the L.A. Sheriffs Department of Pico Rivera. However, the California Highway Patrol/Vehicle Report stated it was not "wrecked," "burned," "vandalized," amongst other positive conditions on the check-off list--essentially, the motorcycle was in the condition of the report. When I saw it, it was wrecked and vandalized, plugs everywhere, their towing methods for a motorcycle are inexperienced; it was junk, in my opinion. The manager was not reasonable nor helpful. She personalized my questions to be accusatory, and there was absolutely no communication! Their price to release my motorcycle for less than 12 hours was $560. This towing company may have a contract with the Sheriffs Department and could be reputable, but what was on paper was an abuse of business etiquette, practice and they topped it off with unprofessionalism and disrespect! read more

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Issac was great he very communicative was fast and great service was able to help me get my truck to the dealership even though there was a bit of a problem and I definitely appreciate thanks once again !!! God bless read more

Terrible terrible service and they scam customers. The owner is not professional. I don't know how AAA still contracts them.

Tow service for my car and was fast professional and on time!! Johnathan was great and efficient with his professional work. Thank you read more

Helms & Hill - Tow truck and car - Towing Near Me - Montebello, California

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Completely unprofessional and bitter people. My car was sitting in their yard and when I came to pick it up with my private tow truck they didn't allow him back there. No problem I understand. They told me it'd be an extra 250 for them to bring it out to the street with THEIR forklift. Again no problem I understand. In the end they make my private tow truck go into the yard and pick it up himself. When I asked to speak to the supervisor, he comes out with a smart attitude. All I wanted to know was why I was being charged 250 when in the end MY tow truck was the one bringing it out?!? The supervisor disregards my question and starts saying I'm paying him for his time and asking me how much money I make and who was driving my car ?! All irrelevant question when I was just respectfully asking why charge me 250 if they couldn't do it. He even threatens me by saying "time and place" and to grow a pair. Keep in mind I'm a 100% disabled veteran. Even though my car was already on MY tow truck, he still made my guy unmount the car and then proceed to struggle doing it themselves. Funny thing was, once I was leaving their employees started recording me even though I was respectful to them the whole time. All I did was call the supervisor a dumb *** for not being able to answer my questions and being extremely rude at it. read more

JOSE Aleman was amazing!! If you call this company Ask for Jose L Aleman great service & on time, truck was clean the inside was spectacular & customer service was top notch!!! tripple A told me ETA was 20min JOSE got there in 17min Good employees are hard to find Helms & Hills I hope you guys are taking care of this Guy... Again just don't forget to ask for JOSE for top notch service. Good Job Jose L Aleman!!!!!! read more

Helms & Hill - JOSE Aleman was amazing!! - Towing Near Me - Montebello, California

At the end of a mistake, David the manager took care of the issue and was very professional. Thank you David.

They went the extra mile to get my car to the dealership. Even going back to the yard to get equipment to accommodate the tow. Great experience! ​ read more

Very satisfied with today's service from Corona. He was professional, quick, and extremely helpful. He took his time to make sure my battery was working properly before leaving. I hope I don't have to go through this again, but if I did, I'd be delighted to be helped by Corona again! read more

Was picked up for a tow by Jonathan Cruz, excellent hospitality and smooth driving. Even helped me park the car after dropping it off

Thank you Helms & Hill for your timely response and great customer service. I used AAA and I'm glad I got this company to come help with the service request. read more

Thank you Jonathan Cruz for all your help! He showed up on time, very friendly, and courteous!

I just received excellent service from Jonathan C. He was extremely professional and has great communication skills. He is the reason I'm giving this place 5 stars. Thank you Jonathan! read more

Helms & Hill - Car being towed by Jonathan C. - Towing Near Me - Montebello, California

my 1984 buick regal got towed a while ago and got sent here. when i got it out the yard i noticed damaged inside my interior which confused me. tow guy basically broke into my car, ran sacked my car and ripped out my back seats. looks like they were also trying to gain access to the trunk. broke my heart. sweet lady at the front desk with glasses has amazing customer service. expect ur car getting broken into especially if u own a classic car. god bless.. read more

Such a difficult time with my daughters truck after a terrible accident on the 60 freeway the car was taken by highway patrol and we were so worried good thing it ended up at helms and hill Jessica was very helpful and made the the experience very tolerable. We got the car out and my daughter was able to retrieve her p read more

Excellent staff, very helpful and attentive. Made the process really easy. I'm very appreciative.

My vehicle got towed here after an accident. The girl in the front desk was very friendly and helpful, and she was able to assist me with professionalism. read more

Jonathan was prompt, communicative, informative and pleasant. The service was over all quick and amazing. read more

Helms & Hill - Towing Near Me - Montebello, California

I arrived at work today and didn't realize I had a flat tire. I call AAA and they send me this company. The gentleman that came was named Charles. He was quick and very pleasant. I recommend this company. read more

This place seems like it's good but is very unprofessional. Jessica is a con artist. She gave me 3 different reasons why i was getting charged a towing charge even when i have triple A , she had disregarded my service call and marked it down as a drive up service call instead of a Triple A call. she tried to say my vehicle was taken by CHP and on the freeway. which both were not true but finally after 2 hours of talking to triple A on the phone and this towing place, they finally gave in to not give me towing charge because i have triple A. so she resorted to adding 1 more day to my storage fee to help them recope the $300 loss from not bein able to scam me because i didn't hold back jessica was very unhelpful she just wants money out of you and will make you feel like you're an issue and holding a line up when there's only one person in there. she will not tell you the best or cheapest way to go about things. she even went as far as telling the mechanic that i refused to pay which is untrue. Very unprofessional place. It's family owned it sucks they need a LOT of improvement. lady at the front desk doesn't even know what to say to you she needs her manager every single time and then they wonder why there's a line. read more

Great help wit my tow service fast and simple arrived quickly made sure everything was secure

I requested for battery jump service through my AAA membership service ,and Helms and Hill was dispatched yo assist. " I want to thank the employee Edgar who gave great customer service . He jump started my vehicle, he noticed a low tire and filled it with air . He did a battery check , and emailed me the results ! He also checked if it had water .. blew out leaves and debris with a mini blower ." I just had to compliment the great service this employee did ", once again this towing service did not disappoint men. recommend them to anyone always ! keep up the great work read more

You can't go wrong when hiring Helms & Hill. Jonathan provided me with excellent service when I needed to get towed. My vehicle was treated with respect, the move went smooth, and you cannot beat the cost. Again, thank you Jonathan for all your help!!! read more

Helms & Hill - Towing Near Me - Montebello, California

Charles was our tow truck driver, he was principled, caring and knowledgeable about how to get our vehicle on to the flatbed. Awesome person! Thanks Charles. read more

Jessica is RUDE. She is so miserable and it shows. Literally worst customer service. I don't understand how she is still working there. She also is rude to her staff. She needs her hours reduced or something cause she clearly doesn't want to be there. She needs to have some compassion. The drivers are nice tho. I hope they get paid good for dealing with her. read more

My car died on the 5 North freeway on a Sunday 8/11/24 in Commerce. Called AAA and my tow truck driver Jonathan C. came to my rescue and was very courteous and helpful. He went above and beyond what was needed to give me the help I need. Thank you! read more