Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

They are the worst dealership in the Midwest. There labor rate is 200 and finally got out of the…read moreguy at the desk that they run a matrix system. If people don't know what that is, it is a system that increases the dollar figure for every minute over a hour of labor. So you end up paying way more per hour then the 200 a hour. I have reached out to previous employees and the horrible story's I have head over the past few months is mind blowing. Whoever Tim is, that man should never have a job anywhere. He treats his employees with unbelievable disrespect and the accounting department is always finding ways to short their employees pay with no consequences. After everything that has been told to me this place shouldn't even be in business and I think maybe some from the state should start looking into how they do business, I bet they would no longer be able to conduct business in South Dakota!!!

Their tag line holds true. I worked with Austin and he was great. My experience at Gateway was by…read moreand far in the top five car buying experiences; and I have bought many cars. The selection is good The quality of the cars covers the full range of first car for your kid to luxury vehicles The staff is very knowledgeable, easy to work with, personal and professional. I would definitely recommend anyone looking for a vehicle to give this dealership a try.

I normally don't leave reviews like this, and honestly, I purposely waited a full year before…read morewriting this. I was a first time car buyer when I went to this dealership. I was in a desperate situation and needed a vehicle for my family and children, so I wasn't thinking as carefully as I should have been. Looking back, I really wish I would have slowed down and compared my options. The first vehicle Blake Hanna brought out for us had the airbags deployed and the seatbelts didn't work. He was asking about my down payment before I had even really gotten a chance to look at the vehicle. Because I was desperate for a car, I was honestly willing to accept what was available to me until I saw the condition that car was in. I just couldn't understand how that was considered okay to put a family in. I eventually purchased a different vehicle that I liked. I put $3,000 down and my payments were still almost $500 a month on a vehicle that was already about 15 years old. I understand that I should have shopped around more and known more as a first time buyer, and I take responsibility for that. But there were other things that happened that really bothered me. The paperwork from the sale says the vehicle had 120,000 miles, but I have a time stamped picture from the same day showing the odometer at approximately 128,000 miles. That's an 8,000 mile difference, and I still have the paperwork and the picture. I also referred my husband to Blake after seeing the advertisements about getting a referral bonus when someone you refer buys a vehicle. When I asked about the referral bonus, I was told I couldn't get it because my husband and I were in the same household. That wasn't something I understood from the advertising, and I had to argue about it for quite a while before I eventually received a $188 referral check. What makes this whole situation even more disappointing is that my husband's experience with Blake was actually really good at first. My husband really liked him and spoke very highly of him. Blake gained his trust and told him that after making his payments on time for a year, he would help him get into a truck. My husband believed him and had been looking forward to that for an entire year. That's actually why I didn't leave this review sooner. I wanted to give Blake the benefit of the doubt. My husband trusted him, and I wanted to see if he would actually keep his word. When that one year mark finally came, my husband was expecting Blake to follow through. Unfortunately, that didn't happen. My husband was genuinely hurt and disappointed, and so was I. I can't speak for anyone else's experience, and I'm sure other people may have had good experiences here. But based on everything that happened to me, from being shown a vehicle with deployed airbags and non-working seatbelts, to the mileage discrepancy, to having to fight for the referral bonus, and then watching my husband put his trust in someone for an entire year only to be disappointed, I personally cannot recommend Blake Hanna. I went into this dealership needing help because I was in a difficult situation. I just wish I would have felt like someone was actually looking out for me instead of feeling like my desperation was being taken advantage of. If you're a first time buyer, my advice is to slow down, inspect everything, verify the mileage, read every piece of paperwork carefully, compare different dealerships, and don't feel like you have to take whatever is put in front of you just because you need a vehicle.

This kudos goes to the service department at The Honda Dealership…read more On my way to Great Falls MT via Cape Cod the dreaded check engine light came on Pulled right in the service reception area, a bit weary Problem solved, back on the road in 30 minutes Could not have had better service Thank you I'm a big fan

I just called and wanted to talk about my options for a permaguard claim. Casey in service sounded…read morelike a wounded animal. "We don't take care of that". Pretty pathetic response for a service call. Do better.

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

I really wished that I had read these reviews before buying in Rapid City Kia. 24 hours after…read morebuying the car, it had a very annoying squeak in the end gate. Notified them immediately and they told me that I had to wait 2 weeks to get into service. I did. I gave them a video/audio of the noise. At the 2 week appointment, it wouldnt make the noise, like I had explained to them. It only does it on a gravel road going uphill or down hill. The initial response from service was, "I dont know". Next I asked to speak to the sales manager. Randy Lathen spoke to me and I thought we came to an agreement on how to deal with this very annoying noise. He told me that if he had to, he would drive a service to tech to my residence and drive it so the tech could diagnose. Six days later I had heard NOTHING. On the 6th day I attempted to return the car out of frustration. I was frustrated and angry. By this point we were a month past my down payment, and 3 weeks past delivery. Randy Lathen denied making that agreement. He just kept saying "we don't have any loaners". Then when I tried to return the keys, he refused and told me that if I left the car he would have it towed as "abandoned". I asked if he was going to stand on the "contract". He said you have a contract. I told him I wanted my money back. He smirked and said "That's not going to happen." Lastly, Service Manager, Rudy Hernandez asked if he could look at the car. I said that would be great. We walked to the car and he showed me an adjustment that the previous techs failed to try or mention. I will be attempting to contact the General Manager. I hope the problem is fixed but thanks to being put off for service on my new car and the attitude of Randy Lathen, I no longer want it.

Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

I came in for warranty work, wiper blades, and they wouldn't replace them under my bumper to bumper…read morewarranty. I've ovens the vehicle less than 3 months. Their main excuse was that I didn't purchase the vehicle from them. Poor poor customer service!!! Melanie Adcock

My 2015 EOS was towed while I was in Sturgis. When I picked up my car, the engine light was on. I…read morecontacted liberty in Rapid City and talked to a wonderful service man. He told me to stop by on my way home and he would hook it up to the computer and check things. When I arrived at the dealership, he was there and did a scan on my car and gave me some valuable information, but said I would be OK to drive home. Then to contact my dealership when I got home. When I asked what I owe him, he said nothing. I can't remember when I received such good and pleasant service. I would recommend calling that VW service number if you need any advice

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

I've been buying cars and trucks for over 50 years and believe me, it's a genuine pleasure to write…read morea glowing review of a dealership. First and foremost in any organization is the front line, and Mitch Eller was a true example of the dealership's approach to customer service. It's important to note that my buying experience was slightly different than most. I traveled over 300 miles to buy the truck that I had been looking for. Mitch and I negotiated the deal via phone and everything was waiting for me upon my arrival. Not only did Mitch have my new truck ready and waiting, but everyone involved in the deal expedited the paperwork and had me on my way - but not before Mitch took the time to explain the endless features of my new Denali. If you have reached this part of the review you know that I am highly satisfied with Granite Automotive and their staff, and I would recommend them to anyone looking to buy a vehicle.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.