Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

Just left a positive review on Google. The best cars on the market and a sales and service…read moredepartment to make.

Bought a new 2026 Wrangler Rubicon w/ the 35 Extreme package. I noticed driving home that the shift…read morepoints were wrong and would hang out in 7th on the highway not 8th. After looking in to it, it's obvious the tire size setting in the BCM was set to 33 inch tires as a stock Rubicon has. We got there at 8am as the appointment was for, explained the situation again all that needed to be done was change tire size in the BCM. Then I noticed the inside tread on all 4 new tires was warn so the alignment is off. Between the Liberty dealerships they have 1 guy to do alignment so couldn't get that done cause he didn't show up. Reading service ticket they ran the BCM for codes and reprogrammed, couldn't get an answer if they specifically changed the tire size to 35s. Didn't get my Jeep back until 10:45am, I personally have never been to any shop or dealership with service this inept. Will never be back.

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

I normally don't leave reviews like this, and honestly, I purposely waited a full year before…read morewriting this. I was a first time car buyer when I went to this dealership. I was in a desperate situation and needed a vehicle for my family and children, so I wasn't thinking as carefully as I should have been. Looking back, I really wish I would have slowed down and compared my options. The first vehicle Blake Hanna brought out for us had the airbags deployed and the seatbelts didn't work. He was asking about my down payment before I had even really gotten a chance to look at the vehicle. Because I was desperate for a car, I was honestly willing to accept what was available to me until I saw the condition that car was in. I just couldn't understand how that was considered okay to put a family in. I eventually purchased a different vehicle that I liked. I put $3,000 down and my payments were still almost $500 a month on a vehicle that was already about 15 years old. I understand that I should have shopped around more and known more as a first time buyer, and I take responsibility for that. But there were other things that happened that really bothered me. The paperwork from the sale says the vehicle had 120,000 miles, but I have a time stamped picture from the same day showing the odometer at approximately 128,000 miles. That's an 8,000 mile difference, and I still have the paperwork and the picture. I also referred my husband to Blake after seeing the advertisements about getting a referral bonus when someone you refer buys a vehicle. When I asked about the referral bonus, I was told I couldn't get it because my husband and I were in the same household. That wasn't something I understood from the advertising, and I had to argue about it for quite a while before I eventually received a $188 referral check. What makes this whole situation even more disappointing is that my husband's experience with Blake was actually really good at first. My husband really liked him and spoke very highly of him. Blake gained his trust and told him that after making his payments on time for a year, he would help him get into a truck. My husband believed him and had been looking forward to that for an entire year. That's actually why I didn't leave this review sooner. I wanted to give Blake the benefit of the doubt. My husband trusted him, and I wanted to see if he would actually keep his word. When that one year mark finally came, my husband was expecting Blake to follow through. Unfortunately, that didn't happen. My husband was genuinely hurt and disappointed, and so was I. I can't speak for anyone else's experience, and I'm sure other people may have had good experiences here. But based on everything that happened to me, from being shown a vehicle with deployed airbags and non-working seatbelts, to the mileage discrepancy, to having to fight for the referral bonus, and then watching my husband put his trust in someone for an entire year only to be disappointed, I personally cannot recommend Blake Hanna. I went into this dealership needing help because I was in a difficult situation. I just wish I would have felt like someone was actually looking out for me instead of feeling like my desperation was being taken advantage of. If you're a first time buyer, my advice is to slow down, inspect everything, verify the mileage, read every piece of paperwork carefully, compare different dealerships, and don't feel like you have to take whatever is put in front of you just because you need a vehicle.

Avoid Gateway Autoplex. In August 2025 I purchased a vehicle…read morefrom them and also purchased a service contract for $6,999.00. The same day I brought the vehicle home, a safety-related system (emergency SOS) was already malfunctioning. This was never disclosed prior to purchase. On March 23, 2026, the vehicle had a failure involving a major system module. Repair cost: $2,383.69. The service contract company (Fidelity Warranty Services) denied the claim and refused to provide any written explanation. Because I purchased my car and service contract from Gateway Autoplex, I reached out to them for assistance. I was not expecting Gateway Autoplex to pay for the repairs, but I had an expectation that they would help me pursue payment through the service contract. I expected basic customer support and assistance in navigating the claim, since they sold me this service contract. I couldn't even get that far. Gateway Autoplex was completely unresponsive. I called multiple times, was left on hold, once for 7 minutes, was told someone would call me back, and never received a single return call. The person answering the phone would not connect me with anyone who could help. I even requested to speak with ownership--no response. To make matters worse, shortly after purchasing the vehicle, I was told by the Service Manager that the vehicle had not been properly inspected before it was sold. Because the car sold so quickly, it was not inspected. This experience raises serious concerns: *Selling a vehicle with a safety system malfunction on day one. *Charging thousands for a service contract that does not deliver. *Refusing to provide documentation when denying a claim. *Providing no customer support or assistance after the sale. This dealership took my money and offered no support when there was a problem. They did not stand behind their product. Proceed with extreme caution if you are considering a purchase from Gateway Autoplex.

I just called and wanted to talk about my options for a permaguard claim. Casey in service sounded…read morelike a wounded animal. "We don't take care of that". Pretty pathetic response for a service call. Do better.

SERVICE: Called them three times over a four hour period. Each time asked for service. No…read moreanswer after 20 or so rings. Going to go to a place that answers their phone!

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

I came in for warranty work, wiper blades, and they wouldn't replace them under my bumper to bumper…read morewarranty. I've ovens the vehicle less than 3 months. Their main excuse was that I didn't purchase the vehicle from them. Poor poor customer service!!! Melanie Adcock

My 2015 EOS was towed while I was in Sturgis. When I picked up my car, the engine light was on. I…read morecontacted liberty in Rapid City and talked to a wonderful service man. He told me to stop by on my way home and he would hook it up to the computer and check things. When I arrived at the dealership, he was there and did a scan on my car and gave me some valuable information, but said I would be OK to drive home. Then to contact my dealership when I got home. When I asked what I owe him, he said nothing. I can't remember when I received such good and pleasant service. I would recommend calling that VW service number if you need any advice

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.