Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

I'm on my third Subaru. I've had great interactions with the shop and have absolutely no…read morecomplaints. However, I will NEVER buy another car from this dealership. Save your money and go to a neighboring State. You know the stereotype of the 'car salesman'? Well the stereotype is alive and well at this location. They're shifty and won't tell you the other half of the story until you sign the dotted line. Avoid this place if your looking to purchase an automobile.

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

Avoid Gateway Autoplex. In August 2025 I purchased a vehicle…read morefrom them and also purchased a service contract for $6,999.00. The same day I brought the vehicle home, a safety-related system (emergency SOS) was already malfunctioning. This was never disclosed prior to purchase. On March 23, 2026, the vehicle had a failure involving a major system module. Repair cost: $2,383.69. The service contract company (Fidelity Warranty Services) denied the claim and refused to provide any written explanation. Because I purchased my car and service contract from Gateway Autoplex, I reached out to them for assistance. I was not expecting Gateway Autoplex to pay for the repairs, but I had an expectation that they would help me pursue payment through the service contract. I expected basic customer support and assistance in navigating the claim, since they sold me this service contract. I couldn't even get that far. Gateway Autoplex was completely unresponsive. I called multiple times, was left on hold, once for 7 minutes, was told someone would call me back, and never received a single return call. The person answering the phone would not connect me with anyone who could help. I even requested to speak with ownership--no response. To make matters worse, shortly after purchasing the vehicle, I was told by the Service Manager that the vehicle had not been properly inspected before it was sold. Because the car sold so quickly, it was not inspected. This experience raises serious concerns: *Selling a vehicle with a safety system malfunction on day one. *Charging thousands for a service contract that does not deliver. *Refusing to provide documentation when denying a claim. *Providing no customer support or assistance after the sale. This dealership took my money and offered no support when there was a problem. They did not stand behind their product. Proceed with extreme caution if you are considering a purchase from Gateway Autoplex.

DO NOT GO HERE. Long story short, they sold me a truck they…read moreknew had bad head gaskets. I know this because I spoke to the original owner. After confronting the manager, I was told, "For what you paid and how old it is, you should have expected it to have a bad engine." Apparently, a $6,700 vehicle they advertised as "runs great" only meant it ran--but not for long. I am now in contact with the Attorney General's Consumer Protection Division and others they have deceived, and we are working together to stop them from taking advantage of more people. Hopefully the state can do something. If you been screwed over or know someone please have them contact the email I set up. fraudgateway@gmail.com.

While having my Tacoma serviced, my checkbook was stollen out of the car. Clearly it was taken by…read morethe mechanic who drove the car in and out of the shop. I couldn't get the shop supervisor to answer my calls and messages. So, no checkbook and not even an appology.

Purchased a 2024 4runner in December from DM-T! Mike Grant was my salesman and he was awesome!…read moreStraight to the point, no BS but very kind. Had a few minor issues with the vehicle but Preston/Mike were able sort them out same day free of charge and no hassle! I've spent good amount at the parts counter as well, and the younger guy working at the counter is very helpful as well! I know car dealerships can be shady or sleezy and I have had my fair share of issues with them, but DM-T set the bar! Would definitely recommend them to friends and family

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

I just bought a 2026 Ford Explorer from Mckie. It started overheating immediately. They make no…read moreeffort to get you into the shop. Best they could do was "two weeks". They won't offer a loaner. They won't help you try to get into a nearby shop ie. Sturgis, Spearfish. This lemon has 600 miles on it. And Mckie just doesn't care.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.

They did not plan on making it right…read more. My daughter bought a newer car from Liberty Mitsubishi on October 30th. She had paid for a car fax of the car and it said airbags were deployed at some point. She mentioned that to the salesman and he stated that it was just a false deployment and they fixed the issue. It also said there was some rear-end damage but it was also fix by a company. Ok, everything should be good. Fast forward to December 26th. Driving across the state, the car starts to over heat. She is stranded an hour and a half from home and had to leave the car at a gas station for days because the dealership wouldn't send anyone to get the car unless she paid $1200 for it. My husband had to rent a u-haul dolly to get it back to Rapid. They tell her she need to take it to Chevrolet. They put it up on the hoist and tells her that at one point this vehicle was in an accident that tilted the radiator enough where the belts ruined the hoses. There were even self tapping screws holding parts together. This car should have been a salvage title and not sold. We found out that they actually bought it through auction as well as a few others and had to send the others back as there was more wrong with the cars than they had disclosed. She fought with them on getting a different car since it has been less than 90 days from the day of purchase. They were so rude and not understanding of the situation at all. They actually blamed her for the damage to begin with. Then they wouldn't even give her a loaner car until she threw a fit because she wasn't 26 or over. They said to her "don't you have something else to drive?" I don't know of anyone with a secondary vehicle under the age of 26. If they are old enough and responsible enough to purchase a vehicle at 21 and of the legal age to vote, I would think having a loaner car would be ok as well. In the end she finally was able to get a different vehicle from them but not until someone else started yelling. I will never again be buy anything from Liberty and that was who we purchased our last 3 vehicles from.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.