Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left headlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road read more

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I'm on my third Subaru. I've had great interactions with the shop and have absolutely no complaints. However, I will NEVER buy another car from this dealership. Save your money and go to a neighboring State. You know the stereotype of the 'car salesman'? Well the stereotype is alive and well at this location. They're shifty and won't tell you the other half of the story until you sign the dotted line. Avoid this place if your looking to purchase an automobile. read more

I recently purchased a used vehicle from Jason Shearer. He was great! If you want a sales person who returns calls and texts, and follows up after the sale, Jason is your guy! -Tina J read more

We purchased a new Subaru Forester today for my 80+ year old mother. She also wanted to trade in her old Forester, for a fair price. This is an unusual time to buy a car, with the chip shortage. New cars are in short supply, and some dealers are selling with a 'premium' above the list price. We walled in and met Jason Perrett in sales. Yesterday they had 5 Foresters in stock. Today they had 2. The few cars that arrive are flying off the lot. Needless to say this is a "seller's market" and buyers are at a distinct disadvantage. We were prepared to walk out and wait till next year, after the chip shortage - when the normal supply of vehicles is restored. Fortunately, one of the remaining Foresters matched what my mom was looking for. So we went to Jason's office to discuss the numbers. It was pointless to negotiate the selling price. The key questions: (1) Would Courtesy Subaru try to add a 'premium' to the list price? (2) What value would they would give for her trade-in, which was in excellent condition? We had checked Kelly Blue Book and knew what it was worth. First, Courtesy Subaru was not attempting to gouge customers with a 'premium' on the MSRP. Second, they offered a fair and reasonable price for her trade-in -- which matched Kelly Blue Book's value. Third, Jason made the process quick and simple. He is clearly an experienced, professional and pleasant salesperson -- interested in a win-win solution with customers. I have spent decades as a senior executive, and good salespeople are hard to find. I would hire Jason tomorrow. Instead of waiting a year, we drove home with her new Subaru Forester -- which is a significant improvement over her previous Forester. That's another key point: Subaru makes great vehicles, with high reliability, excellent performance and high Consumer Reports ratings. I have owned three; my current Subaru is an STI -- one of the best sports cars for the money, period. So, if you live in the Rapid City area, I strongly suggest contacting Jason Perrett at Courtesy Subaru if you are looking for a new vehicle. He earned my highest recommendation -- and I have purchased quite a few cars. Mark Hays read more

Took my 2015 Subaru Outback in for a recall last Friday morning. Service writer, Dylan, advised it was a lengthy recall and perhaps I should leave the car until Monday so they could complete and then wash and make the car nice. I said okay and did without my car for the weekend. Picked up the car at 5 pm Monday and you can imagine my dissatisfaction when the car pulled up for me to pick up not washed and even dirtier for sitting outside all weekend. When I asked the valet why not cleaned he replied "you have to ask for that"......duh!! Emailed the service writer Monday morning my dissatisfaction and no reply...what has happened to customer service. Will not be servicing my vehicle there again and would rather make the long drive to Redding. read more

Absolutely great service, professionalism and kindness. A big shout out to Dewayne, Service Advisor, for making the visit seamless. Highly recommend this dealership and service department! Thank you! read more

I flew in from out of state to purchased a specific used car Courtesy had in stock. After getting nowhere with several other dealerships the folks at Courtesy were super helpful and friendly. Do recommend. read more

Their mechanics are incompetent and I have had to pay for their lack of skill. I have had to go in several times for different issues. There was one issue that Subaru was known to have a problem with, and they took several tries before they could fix it. Recently my car came back in worse shape then before I took it to them. They try to add on services and get as much money out of you as possible. I was so frustrated that I am selling my car rather than pay for their exorbitant charges. Don't buy a Subaru and don't trust this dealership to be fair, honest, or competent. I will tell everyone I know not to buy a Subaru and to find a good mechanic that they can trust. read more

We live 2 hours from this Dealership.. i called today for coolant the is exclusive to Subaru.. and they were more than happy to charge my card over the phone so that my daughter in law could bring it back for me... Thank You for having great Customer Service!! it does not go unnoticed... read more

I was told I would be able to place a deposit to reserve a vehicle. I alerted other dealerships I was working with so as not to waste their time. Courtesy sold the car I was supposed to have reserved. No I'm stuck back at square one. Not even a "courtesy" call from anyone. Do not do business here. They will waste your time. read more

Best Subaru dealership EVER!!! Customer service is 2nd to none! I have had several instances where I drop off my car and they don't charge me for minor fixes, they always wash the car before returning it, and their staff is very knowledgeable. They also do a great job of calling and keeping you informed while your car is in the shop. So much better than my Subaru dealership experience in Fairbanks! Bonus: they gave my dog a bandana and stuffed outback toy! read more

We were on a road trip when our low tire pressure light came on. Stayed on after we checked pressure, so we decided to have the nearest Subaru dealer look at the tires. They got us in right away, adjusted the tire pressure for altitude (who knew?) and got us on our way in less than 15 minutes. Very helpful, friendly staff, nice waiting area. Good job, Courtesy Subaru service department! read more

I haven't been part of the Subaru family long, but all my dealings with the brand have been met with the utmost 'courtesy'... yes, cheesy I know. That's me though, ha! This review is for the service department as many of my dealings with an auto dealer are and always will be. The people in service are highly competent and just as friendly when dealing with us, the customer. Let me set the stage for you. I went in for a radio issue on my 2015 WRX and as it always happens the issue didn't present itself when I dropped my car off the first time. Fast forward a little, after a little video and and stopping by I was scheduled in for drop off number two and my advisor Dewayne started to dig to see if anything was popping up above the dealer level. At the next drop the crew took the entire morning to look at it all and run through their troubleshooting. Only to come to the assessment that the head unit required replacement. But wait there's more! Now it's been paused and is being decided on if there's going to be some sort of recall action because so many have come forward about the same issue. All this to say, that during this whole debacle I was updated and informed of all that was going on with my vehicle. They legitimately care about their customer base and it shows in their actions and their followup. From our interactions to the multitude of shop dogs that run around the facility brightening your day. I've come to see why people love the brand. You're family and you're treated as such. read more

My spouse and I went into Courtesy Subaru back in September 2022 to look at the Outbacks. We met Steve. Steve was incredibly patient throughout the whole process. He showed us the vehicles and answered all our questions. We wanted to give it a few days to think it over. There was no pressure whatsoever, and Steve told us to let him know when we were ready. We can back shortly later to order an Outback Wilderness. Steve took the time to make sure we got everything we wanted, crunched numbers for us, and offered a trade-in on our vehicle above the blue book value. It took ~6 months to receive the vehicle, but Steve kept us informed on the car's status during that time. We just picked up our car this week, and we could not be happier. I wasn't surprised to hear people say that once they get a Subaru, they stick with it. But we were completely blown away by the customer service. Seriously, it was one of the best experiences we've ever had in buying a vehicle. Even after purchasing it, Steve said to occasionally stop by for a car wash and to just say hi. I highly recommend Courtesy Subaru. If you go-definitely go thru Steve! You won't be disappointed. read more

This is an update on a review I did on March 8th. After talking with other mechanics about the warning light that continued to come on and trying a few things, that was suggested, I finally called the Subaru dealership. I was very anxious because I couldn't afford another big bill. I ask to speak with the manager. Travis was helpful, said they stand behind their work. First he sent me a free "Subaru gas cap", as that often fixes the problem. That didn't work so I made an appointment. They had difficulty figuring out the problem and ended up keeping my car over the weekend. I was given a loaner, and continued to keep in touch. When I got my car back it was clean, delivered to me with a full tank of gas and no bill. I was told to call them immediately if the warning light came back on. They did stand behind there work. I will go back, but it is always a good idea to ask questions. read more

Employees provided me with great customer service. Just passing thru Rapid City, needed a service for my 2019 Ascent. Spoke to a lady who is very nice even if they are almost closing time. She went out of her way to ask the Service Department if they will take care of my needs. Curtis gave a superb service. Thank you for helping me out. read more

Courtesy Subaru - Customer lounge: snack bar. - Auto Parts & Supplies Near Me - Rapid City, South Dakota

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Would be zero stars if possible. My mother took in her fully operable Forester in for an oil change and asked them if they could check on a rattle. The mechanic told her that he thinks the rattle is in the engine and that it would be $700 to take apart and diagnose. My mom specifically asked how much it would cost to put back together and that if it was a going to be a major repair, she did not have the time or money and if it was a minor repair, she would only consider it. She did not give them consent to do anything more than diagnostic work on her car. Now obviously any decent mechanic would know that any issue in the engine will most likely not be a minor repair. My mother, a 60 year old single woman that knows nothing of cars, obviously did not know. However, this self proclaimed prodigy of a mechanic went ahead and took the engine apart and caused irreparable damage to parts in the process. They call her back and say that it will be $2,600 in parts alone and she said absolutely not. They did not mention that they would not be able to restore the vehicle to the condition she brought it to them and instead agreed to put the car back together how it "was" and that she could pick it up the next day. My mom calls the next day to see when it will be available for her to pick up and NOW is when they say they can not put it back together and that her ONLY options are to either pay $6000 to repair the engine or buy a new vehicle. The vehicle isn't even worth $6000! Over a week of fighting it out with the dealership and them agreeing to other options then going back on their word, the best they are willing to do is waive the $700 diagnostic fee and tow the now useless and worthless car back to her house, and this is after getting the national Subaru support involved. This dealership absolutely took advantage of my mother, and completely mismanaged this entire incident from top to bottom. There is so much more I could write about this incident and how poorly it was handled but I feel this is enough to get the gist of why this is not a trustworthy establishment read more

We visited Courtesy Subaru in September just to look at the Foresters that were available. Ryan Hinrichs, the salesman, was very helpful in narrowing down what we would be interested and went over our options with us. There was no sales push, just the giving of information. We were not ready to purchase that day, but when a Forester that met our needs came into inventory, Ryan would e-mail us to keep us informed. When we were finally ready to purchase, Ryan and all the staff made the process as easy as it could be. We were very pleased with our purchase experience and with our salesman Ryan in particular. read more

We purchased a Subaru Forester 2 years ago and we were very happy with the process, the car, and the initial service we received afterwards. However, the past few visits have been less than stellar. Last year the passenger airbag sensor started acting up and during an oil change visit I mentioned it to a service manager. Even though he could see that Subaru had sent several emails indicating a problem, he had me sit in the car and somehow made it seem like I was imagining things, and then told me it could be because I had a USB cable lying around the car. I gave in, but the problem persisted so I called to make an appointment. I live 3 hours away so scheduling it is never easy. Somehow I never heard back about the part that needed to be ordered and when I followed up with the service manager he did not return my call. By the time I followed up a second time the part was no longer in stock. Around the same time the airbag problem seemed temporarily to have gone away. Then a couple of months ago it returned, and much more frequently. I made an appointment and this time I received a call within a couple of days that the part was in stock. So far so good. But when my wife and I got there after a 3 hour drive, we noticed that not a blessed soul in the entire building--neither sales people, nor service staff, nor customers--were wearing masks. Literally the only protection was a plexiglass divider that the service personnel all but circumvented when talking to customers. We did not feel safe waiting in the building so we ended up spending over 2 hours outside in 85 degrees while the car was being fixed. There was no social distancing of any kind happening, and everybody acted as if we were not in the middle of a deadly pandemic. We were considering replacing my wife's old car with a new Subaru but are disinclined to buy it at Courtesy Subaru after this experience, and will also likely go a bit farther afield to get our Forester serviced at a dealer that observes proper safety measures. read more

The finest Subaru dealership in the state! The service department is awesome! They are friendly, professional and courteous. They take all sorts of cars for oil changes and take the best care of any, even if it's not a Subaru. read more