I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

Our truck was making very odd noises coming from the back end. We were half way home, creturning…read morefrom Chicago to the Seattle, WA, area. Did not want to lose additional days getting home. Mark's Auto got us in within minutes after I called. They immediately took it for a test drive, and diagnosed the problem shortly thereafter. Turns out a rear end seal was leaking, causing the truck rear end to slightly lower itself, allowing the heat shield to clang and bang on the drive shaft. They resolved the issue and discovered that the front end 4 wheel drive was not properly activating itself due to a faulty vacuum issue, and they resolved that as well. I was out by 10:00 am and on our way. I want to thank Dan for taking his time to explain the issues so I had full understanding of what was malfunctioning. Can't ask for more than that! We feel fortunate to have worked with Mark's auto and Dan! Now, on our way west! Thanks, Doug LeClair Anacortes, Wa 98221

I'm not 100 percent sure on how I feel about Marks Repair. I told him about some noises I was…read morehearing and wanted them checked out. Without even driving it-he said he knew the transmission needed a flush and new transmission fluid inserted. I agreed. Paid the $288 and as I went to drive home-the sounds were still present. I returned and told him "I'm not saying it didn't need what you did to it-but I still have the same noises that I came in concerned about. Did you even drive it?" And he shrugged and said "I drove it in and out of the garage with the windows up"....(uummmmmm No idea how I should even respond to that)

We were traveling back to Mn from Steamboat Springs when we experienced issues with our 2016 Acura…read moreMDX downshifting coming into New Castle Wy. We contacted Rushmore Honda who provided a tow company if we were not able to make it to Rapid City. Upon arrival, Zack was awesome & greeted us cheerfully after a stressful drive in. He kept us apprised of the status of evaluation of the potential causes. Turned out to be a computer error and was able to fix it quickly. We were very happy with the high level of service by everyone at the dealership. Thabk you! K. Haley Maple Grove MN

Took my 86 year old mother to buy a new HRV. Salesmen and Financial Manager not pushy at all and…read morevery patient. Great buying experience.

We were on holidays for two weeks in the area and I had a few problems with our Hyundai Entourage…read more I had a code reader with me and had done some research. I suppose I have the typical 'stealership' fears but I was so impressed by Granite Nissan I wanted to leave a review! Their diagnostic fee was fair and accurate. They ordered in the parts and we were given a rental car complimentary because of the amount of work we needed done. There was no surprises, and everything was done right the first time. The folks there were easy to deal with and did not try to seek me anything I didn't need to get the 2-3 issues sorted out. I was very happy overall and if I didn't live 8 hours away, I'd be taking my vehicle there for all its service!

I can't say enough good things about working with Michael Bay! He completely changed what I…read moreexpected from the car-buying experience. From the start, Michael was professional, patient, and genuinely cared about making sure we felt confident in our decision. He explained every step clearly, answered every question, and took all the stress out of the process. We never felt pressured just supported. Michael made buying our car easy and actually enjoyable. If his job depends on happy customers, he's got nothing to worry about. We'd recommend him to anyone looking for a trustworthy, knowledgeable, and top-notch salesperson.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

They are the worst dealership in the Midwest. There labor rate is 200 and finally got out of the…read moreguy at the desk that they run a matrix system. If people don't know what that is, it is a system that increases the dollar figure for every minute over a hour of labor. So you end up paying way more per hour then the 200 a hour. I have reached out to previous employees and the horrible story's I have head over the past few months is mind blowing. Whoever Tim is, that man should never have a job anywhere. He treats his employees with unbelievable disrespect and the accounting department is always finding ways to short their employees pay with no consequences. After everything that has been told to me this place shouldn't even be in business and I think maybe some from the state should start looking into how they do business, I bet they would no longer be able to conduct business in South Dakota!!!

These guys are honest, efficient, and super friendly along with being extremely competent and…read moreknowledgeable. Go to repair shop for my cars and trucks and recommend to all my friends.

The price, quality of work, and customer service are all better than the dealership. I highly…read morerecommend them.

I had a great experience with Roy's Body Shop. They were able to get me in within a day or two to…read moreinspect my vehicle, and they fixed the issue the very same day. The staff was courteous, professional, and thorough throughout the process. They took the time to explain exactly what was causing the rattling noise in the undercarriage and made sure I understood the repair. I appreciated their prompt service, clear communication, and attention to detail. I would definitely recommend Roy's to anyone needing quality auto body or repair work.

800 miles from home with front end underbody damage on my BMW and stopped in unannounced. Front…read moredesk welcomed me with open arms, Eric took my car into the shop, and about a half hour brought it back up front with solid fix to get me home. Price was exceptionally reasonable and I was on the road in less than an hour. Thank you, Roy's. Dave R, Cedar Rapids, Iowa.