Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

I just bought a 2026 Ford Explorer from Mckie. It started overheating immediately. They made zero…read moreeffort to get me into the shop. Best they could do was "two weeks". They won't offer a loaner. They won't help you try to get into a nearby shop ie. Sturgis, Spearfish. This lemon has 600 miles on it. And Mckie just doesn't care. Garbage customer service.

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

We had an amazing experience with Colten Schenbeck! Right when we walked in he was welcoming and…read morewas super great at helping me make the right choice rather than just trying to make the sale. Very accommodating every step of the way

I bought the truck out of my home state and wasn't told that the transfer and taxes were not…read morehandled. I had nothing but issues since I was not due to be back in my home state for a number of months. The dealership could have handled the transfer, because they're the dealership but as a person they require me to be in the state or have a Vin verification done by law enforcement, such a hassle and all kinds of complications. The Department of Motor Vehicles said that the way they handled it was completely unprofessional and and being a dealership they should have known better and they should have known how to handle the situation. When I had questions and I reached out to the salesman and the sales manager no one even got back to me via phone or the email I sent.

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

Took my 86 year old mother to buy a new HRV. Salesmen and Financial Manager not pushy at all and…read morevery patient. Great buying experience.

Traveling cross country in my 2024 Honda CR-V Hybrid, my tire pressure warning light came on while…read morepassing through Wall, South Dakota. I have many miles more to go for my return trip to my home in San Diego, California so I stopped in Rapid City, South Dakota and showed up early the next morning at the Service Department of Denny Menholt Rushmore Honda. I was there 10 minutes before opening time. As soon as the service department opened at 7:30 AM, they took care of me. They had the problem corrected within 15 minutes. There was no waiting, no charge, and the service department representative had a friendly attitude so early in the morning. The service department of Denny Menholt Rushmore Honda was simply outstanding! This is the first Honda I have owned after years of driving Toyotas. After a bad experience trying to buy a new Toyota in 2023, I switched to Honda and bought my vehicle in San Diego. They were so friendly and helpful. On a recent trip to Wisconsin, I visited a Honda dealership for maintenance and they were efficient and friendly. Now I have received outstanding service in Rapid City, South Dakota. Looks like I am going to be a Honda customer for the rest of my life!

So, they advertise cars for sale, but while attempting to look at the cars, we were flagged down by…read morea large man who said that the consumer isn't supposed to go beyond their fence - which is at the end of the driveway to their office with NO signs stating anything, no closed gates, etc. He also claimed none of the cars had prices (despite being advertised for sale). So, in conclusion, you can't even approach their office without violating their (not posted) policy.

While having my Tacoma serviced, my checkbook was stollen out of the car. Clearly it was taken by…read morethe mechanic who drove the car in and out of the shop. I couldn't get the shop supervisor to answer my calls and messages. So, no checkbook and not even an appology.

Purchased a 2024 4runner in December from DM-T! Mike Grant was my salesman and he was awesome!…read moreStraight to the point, no BS but very kind. Had a few minor issues with the vehicle but Preston/Mike were able sort them out same day free of charge and no hassle! I've spent good amount at the parts counter as well, and the younger guy working at the counter is very helpful as well! I know car dealerships can be shady or sleezy and I have had my fair share of issues with them, but DM-T set the bar! Would definitely recommend them to friends and family

Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

800 miles from home with front end underbody damage on my BMW and stopped in unannounced. Front…read moredesk welcomed me with open arms, Eric took my car into the shop, and about a half hour brought it back up front with solid fix to get me home. Price was exceptionally reasonable and I was on the road in less than an hour. Thank you, Roy's. Dave R, Cedar Rapids, Iowa.

Our driver's seat on our older SUV was broken due to metal fatigue . It was a complicated fix…read morebecause of the age and design of the vehicle. However, Roy was able to fix it so that it's like new, solid and sturdy. The service was very friendly and efficient. We have high praises for this business. Many thanks!