If I could give no stars, I would. We took the vehicle bought from Quality Auto to get an alignment…read moreand was told the frame was completely destroyed and needed to fully be replaced and was quoted $15,000. This was less than a year of purchasing the vehicle. We've reached out to Quality Auto multiple times and have yet to get any sort of communications back. They only want to speak on the phone so nothing is in writing. Very disappointed.

Great service. tried their hardest to get me the best deal I could get. Left happy with my mustang.read more

John Steirwalt and Chris Newman have great integrity and thoroughly enjoy what they do. I purchased…read morea vehicle checking out from top to bottom driving it all day. 1.3 miles after signing for the vehicle it had over heating issues! True to their words of "we look out for our customers. We dont want to sell you one car and you hate us. The goal is to go above and beyond for every customer every time no exceptions. That way we know you're taking care of and we can earn your business in the future". Gateway made certain the issue was corrected, placing the customer first. This was totally unexpected, considering this was a used vehicle. Thank you John and Chris!

Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

I'm on my third Subaru. I've had great interactions with the shop and have absolutely no…read morecomplaints. However, I will NEVER buy another car from this dealership. Save your money and go to a neighboring State. You know the stereotype of the 'car salesman'? Well the stereotype is alive and well at this location. They're shifty and won't tell you the other half of the story until you sign the dotted line. Avoid this place if your looking to purchase an automobile.

**We are going to State's Attorney about a condemed car!…read more My fiance bought a chevy from Auto King located on Haines Avenue 2 weeks ago. My fiance is a young Native American (don't know if that had anything to do with some of the way he was treated) working hard by working a full time job and going to school full time. He trusted this business to help him as on their website they state they sell quality, reliable vehicles. He knew it was a used car so some small issues were expected and we took it in to have the AC fixed the first week we had it. The mechanic informed him this vehicle was not drivable and he was lucky he didn't have a bad wreck or was killed driving this vehicle as the rear axel was completely erroded and technically was not even connected to the vehicle. It could have come off at any moment. The car was pretty much totaled. We also had a second opinion, same thing, car was not drivable and severely dangerous in the state it was in. We have plenty of pictures and video! He contacted the dealership and informed them of the issue. They stated he bought the vehicle as is and they were not responsible for it. The scary thing was he test drove this vehicle like this and could have been killed as the wheels and axel weren't even connected! How would someone know their life was in danger test driving a vehicle? Should probably get ahold of this business's insurance provider and let them know that they are letting the public drive dangerous vehicles where the whole back axel, breaks, and tires could fall off while driving and severely injure or kill someone! We reached out to the dealership and were informed that they buy these vehicles at auction and don't have them checked by a mechanic and don't even do a car fax on them and it is a possibility there could be something wrong but that is the responsibility of the buyer to identify. Yet they want to sell these cars for full retail price! After much discussion and pressure to do the right thing, we were able to get the owner to agree to give a $3000 credit for another vehicle on the lot since he was out thousands of dollars due to her selling him a vehicle that was completely totaled and not even safe to be on the road for full price! Luckily nobody was killed! Yesterday he went and looked at two of their other vehicles. One vehicle that the mechanic looked at needed a new engine. The second vehicle needed close to $3000 in repairs. We went back to the owner and asked if she would at least give another $1000 off if we took the vehicle to help cover some of the repairs to meet half way at least to make this nightmare end. She would not agree to it at first saying that she makes no money off her vehicles and it isn't her problem. We had to use threats. This business has no integrity. After discussing it, we decided we would cut our loses and not take any of their vehicles as ALL 3 of the ones we inspected had major repairs needing thousands of dollars of work (the first one CONDEMED, see the pics!) He would have to consolidate a loan to pay for another vehicle plus his salvaged one plus thousands of dollars of repairs for another Auto King vehicle. Their website states "we only carry quality reliable vehicles ". A vehicle with a malfunctioned broken axel and tires not even connected to the vehicle is not reliable....that's not even normal repairs needed on a used car, that's a totaled vehicle that had to go straight to the salvage yard!!!

From the owner: Auto King of Rapid City specializes in putting great people into great cars. This is our mission…read more We change lives with our car buying experience.

We had an amazing experience with Colten Schenbeck! Right when we walked in he was welcoming and…read morewas super great at helping me make the right choice rather than just trying to make the sale. Very accommodating every step of the way

I bought the truck out of my home state and wasn't told that the transfer and taxes were not…read morehandled. I had nothing but issues since I was not due to be back in my home state for a number of months. The dealership could have handled the transfer, because they're the dealership but as a person they require me to be in the state or have a Vin verification done by law enforcement, such a hassle and all kinds of complications. The Department of Motor Vehicles said that the way they handled it was completely unprofessional and and being a dealership they should have known better and they should have known how to handle the situation. When I had questions and I reached out to the salesman and the sales manager no one even got back to me via phone or the email I sent.

DO NOT BUY HERE Rigs cars so they pass a basic inspection…read more Sells lemons all around. He's in on it with bargain barn who will "look" for the problem but really just charges you for fixes that makes no sense.

Purchased an old 4x4 from him for a very fair price. He was upfront on it's mechanical issues.read more

Absolute worst dealership!!! Do not go here they will screw you bad! They do not work with you at…read moreall! They just repossess your car. Awful customer service I was hung up on 3 times! And I am not just bitter. They are awful.

Stay away from this dealership unless you really know what you are doing, then stay away anyway…read more They really took my grand-daughter on a piece of junk, and then sold her on their financing with a rate that should be considered loansharking. I'm sure there are some good dealerships in rapid, but you still need to know what you are doing. Research the internet for valuable information on how to buy a car and what is fair price.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.

They did not plan on making it right…read more. My daughter bought a newer car from Liberty Mitsubishi on October 30th. She had paid for a car fax of the car and it said airbags were deployed at some point. She mentioned that to the salesman and he stated that it was just a false deployment and they fixed the issue. It also said there was some rear-end damage but it was also fix by a company. Ok, everything should be good. Fast forward to December 26th. Driving across the state, the car starts to over heat. She is stranded an hour and a half from home and had to leave the car at a gas station for days because the dealership wouldn't send anyone to get the car unless she paid $1200 for it. My husband had to rent a u-haul dolly to get it back to Rapid. They tell her she need to take it to Chevrolet. They put it up on the hoist and tells her that at one point this vehicle was in an accident that tilted the radiator enough where the belts ruined the hoses. There were even self tapping screws holding parts together. This car should have been a salvage title and not sold. We found out that they actually bought it through auction as well as a few others and had to send the others back as there was more wrong with the cars than they had disclosed. She fought with them on getting a different car since it has been less than 90 days from the day of purchase. They were so rude and not understanding of the situation at all. They actually blamed her for the damage to begin with. Then they wouldn't even give her a loaner car until she threw a fit because she wasn't 26 or over. They said to her "don't you have something else to drive?" I don't know of anyone with a secondary vehicle under the age of 26. If they are old enough and responsible enough to purchase a vehicle at 21 and of the legal age to vote, I would think having a loaner car would be ok as well. In the end she finally was able to get a different vehicle from them but not until someone else started yelling. I will never again be buy anything from Liberty and that was who we purchased our last 3 vehicles from.