I can't say enough good things about working with Michael Bay! He completely changed what I…read moreexpected from the car-buying experience. From the start, Michael was professional, patient, and genuinely cared about making sure we felt confident in our decision. He explained every step clearly, answered every question, and took all the stress out of the process. We never felt pressured just supported. Michael made buying our car easy and actually enjoyable. If his job depends on happy customers, he's got nothing to worry about. We'd recommend him to anyone looking for a trustworthy, knowledgeable, and top-notch salesperson.

I bought a car here with a bad engine, it only lasted 700 miles. I tried to contact them but was…read moreonly sent to voicemails and couldn't talk to a real person. I couldn't go there in person because I couldn't drive the car I just bought from them. I posted on FB "Thanks for the lemon" and immediately received messages from the salesman asking what was wrong. I said I wasn't sure at that time and asked if they would look at it since I just bought it. At first they said no but then the manager said if I towed it there, they would look at it. I towed the car over there at my cost then next day I received a call asking me to remove the post from FB. I said I would rather wait since I couldn't get them to talk to me until I made the post. I then received another call from that same manager telling me the owner doesn't want my business, I need to get my car and they will send their lawyers after me if I post anything else online. I had the car towed to a mechanic who stated there was no way they didn't know the engine was bad if they had looked at it. They had kept the car for 3 days after I signed the paperwork to buy it to "check it over". The car was 3 quarts low on oil, no light came on to tell me that and I didn't check because Granite said they changed the oil. I told them I needed a reliable car to take my son who has disabilities to his appointments and this is what they sold me. I now have to rely on friends and family to borrow vehicles so my son can get to his appointments. I can't afford another car because I have to make payments and pay insurance on a car that doesn't run. I hope no special needs family ever tries to rely on this business to be honest with them because Granite only wants your money.

We purchased a new blazer recently and everything went very smoothly, from test driving to signing…read morethe papers. Our salesman Tate was super helpful and answered any questions we had, even after the sale. I highly recommend them!

While the buying experience is not meant to be great, it just went down hill from there. The most…read morerecent debacle was with the "Service" Department (air quotes intentional). After being contacted and told the part was in and that it could be installed today at 2pm, I dropped the vehicle off. I heard nothing, made a call to voice mail, nothing, and went down there only to find the part was not installed and no one had even bothered to contact me about this. What were they going to do at closing? Just leave my truck in their parking lot. Unbelievably bad service.

I want warn you to consider not buying a used car from Liberty based on our experience with them…read morewhen we bought a used VW Beetle last year. Literally days after our purchase the car's clutch failed catastrophically. We towed it in. The fix would be 6,000$. I protested. They would only agree to cover labor which I will admit is more than they legally had to. However, they basically said we caused the failure. Which was a lie not to mention extremely disappointing. Our independent mechanic confirmed that there was no way we could have caused that damage after a week(I showed them the photos sent to us from the Liberty VW Service department) Now we are almost a year into this car, and it has begun to throw an EPC light and check engine light. It randomly does this stutter and will often die at stops. We towed it in about a month ago. We had an appointment and got it there about 30 minutes late. A Tuesday, they did not even look at it until the following week. They eventually called and it would be 1000+ to fix. I looked at the bill. There was + 2 diagnostic charges that added up to nearly 400$. When I brought this to their attention they said. "Sorry there was an extra 200$ charge that should not have been there. Ok, great. Glad I caught that. The work was done. We paid 710$ and were on our way. The very next week the EPC and check engine lights were back on again and the car was again shuddering and dying. The car is in the shop again as I write this. The 2nd visit for the same issue we just paid close to 1,000$ to "fix". When I brought it back, I calmly explained my disappointment it this car from the very beginning till today. The service manager's demeanor immediately changed and he became very defensive. Dismissed my complaints as out of his control. My bad for not being happy to eat another repair bill on a car that should have been on the corner of Joe Bob's Used Cars. Lesson learned. Liberty is bad. Avoid.

Worst experience buying a new car in my 50 years! I purchased a new 2024 vehicle at night only to…read morefind in the day that there's rock chips and a dent. After discovery I took it back to the dealer and they told me to take it to their body shop and they would repair it. Upon finding out how much it was going to cost to repair it they have reneged and it's nothing but arguing and nastiness on their part. Friendly people until they get your money and then rude and dishonesty. My first experience after moving here a couple months ago, these people can go to hell!

We were looking for something that would be able to handle hauling two ATV's better than our ford…read moreexplorer was. We ended up finding a Chevy Colorado and worked with Dylan. Dylan was amazing to work with and made sure we knew what to expect with the truck. He made the buying process really easy. He is one of the best salesmen we have ever worked with. We would definitely drive back down to Spearfish to work with Dylan again. Chris and Ericka Jorgenson

Amazing family run business. The staff was very friendly and helpful. Location is convenient,…read morewelcoming and clean.

I drove 60+ miles to check out a VW that was advertised as a diesel on Facebook, and the…read moresalesperson also told me it was a diesel and got great gas mileage. I discovered later that evening that it was not a diesel but rather a gas engine and it required premium gas. Gas mileage was also much less (more than 15mpg) than what a diesel engine would get. The owner of Independent Auto would not give my full money back the next morning, and insisted he get a $200 "inconvenience fee" (what about all my inconvenience and gas money spent driving back and forth over there!). The office help was extremely rude that morning and would not let me take a photo of my bill of sale--told me I should have already did that. They may have good used car prices but "buyer beware".

If I could give no stars, I would. We took the vehicle bought from Quality Auto to get an alignment…read moreand was told the frame was completely destroyed and needed to fully be replaced and was quoted $15,000. This was less than a year of purchasing the vehicle. We've reached out to Quality Auto multiple times and have yet to get any sort of communications back. They only want to speak on the phone so nothing is in writing. Very disappointed.

From the owner: Quality Auto of the Black Hills Rapid City, SD…read moreQuality Auto of Rapid City has over 50 years of experience. We hand-pick our inventory to ensure you get the nicest, cleanest vehicles in the country. We pride ourselves in customer service and our promise to give you the red carpet treatment every time you come to our business. We spend the money on reconditioning our vehicles to make sure you don't have to. So if you are looking for a newer car, truck, or SUV, stop on in. We have financing available to fit your needs with 100% credit approval. If you want a "Quality Car at a Quality Price" you have found the right place. No fancy talk, no gimmicks - just great car deals. Quality Cars at a Quality price... The name says it all. We have the best selection of used vehicles in the country. Browse our inventory online or stop in and see us today!

Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!