The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

We've been using them for HVAC for years, but this was the first time using their electrical…read moreservice. Carlos inspected the entire line to the oven and fixed/replaced the issue with the breaker. They were able to get all work done quickly and cost-effectively, I'm very satisfied and will use him again.

Sam was though with my 2 yr old Schaal installed furnace. Subscribe to maintainence plan. A…read moredifferent technician, same quality work. Changed my humidifier filter too. Thanks Sam!

I've had several jobs completed by Sub Zero and they never disappoint. They are Super professional,…read morelocally owned and trustworthy. I would highly recommend.

Jason is awesome. Knows exactly what he is doing. No high pressure sales here. I totally recommend…read morehis company

Very frustrating and unethical service. They basically refused to honor a warranty, even though…read morethey agreed the part was covered. When the blower engine on our Bryant furnace went out, they confirmed the part it was covered by warranty. The warranty also covered "up to four hours" to replace the part, and the repair tech said that yes, it would most likely take a half day to install. But then our estimate for labor was $1,855! This is f-you pricing at its worst. We ended up paying thousands more for a new furnace, but you can bet it was not from Bryant.

Expensive. Communication is poor and didn't even fix anything. Called another company and they got…read moreit taken care of right away.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

Beware of Golden Rule Plumbing Heating and Cooling!!!!!!! I had a tech come out to check out my…read moreHVAC system and quoted me $1000+ on a part that cost around $100 to replace. BUT that's not the WORST part. The tech proceeded to tell me it would not be smart to invest in a system that would need to be replaced soon and that he can get a "System Engineer" (Sales Person) out here in the next few minutes since he is in the area. How convenient? Later I realized I that the System Engineer Sales guys park around the corner on purpose just in case the Tech calls them out. They have a few of these system engineers sales guys that way when Techs are doing service calls, they always have a sales guy (system engineer) in the area. I end up agreeing to have the system engineer "sales guy" come and give me a bid since it did not cost any extra. They both went down in the basement where the furnace was located and started measuring everything it took about 10 minutes for them to complete their measurement. Once they completed measurement, they came upstairs and asked me if I had a few minutes to discuss a few options on their tablet. They both proceeded to tell me how terrible my system was and that it needs to be replaced ASAP. Keep in mind it has been working absolutely perfect all last summer and great through this winter so I was a little skeptical about it suddenly going bad. They told me I can replace the furnace, but replacing both the furnace and the air conditioner at the same time is more beneficial financially. They showed me roughly around six options starting anywhere between $13,000 all the way north of $18,000. After seeing all of my options with Golden Rule, I told the guys that I want to get a couple more bids from a few more HVAC places. This is where my blood begins to boil.... The sales guy, a.k.a. the system engineer started his sales pitch stating that "getting multiple bids is actually not beneficial for the client" and that "it's not like the old days where every HVAC company was honest". He then proceeded to pull out paperwork and small objects stating that they are the only ones that use these reliable parts/material. Which got me thinking how do all these other HVAC companies exist and are successful if Golden Rule is the only one that uses top quality material and parts. It was incredible high pressure but when they noticed I wasn't budging on getting multiple bids, they tried to push the repairs down my throat just to walk away with something!!!!! When I declined, they ended up leaving very bothered and kept insisting that after I get the other quotes to call them and give them another chance..... I ended up calling two more HVAC companies to come and check out my system one being Schaal and the other being Des Moines Comfort and to my surprise, it was a completely different story. There was nothing wrong with my HVAC system as they showed me the air coming in and the air going out the temperature difference. Only one small piece had to be replaced and it was a couple hundred dollars. Please keep this in mind next time you need help with HVAC, and I can only imagine how many people thought that their systems were bad and ended up buying a whole new system from Golden Rule for tens of thousands of dollars. Always call multiple companies!

On January 19 of this year, our furnace began having trouble reaching the temperature level that…read morewas set on the thermostat. One of the Bell Brothers technicians came out and adjusted the programming so the furnace would run on the high-heat stage whenever it operated. That appeared to resolve the issue until Monday February 23rd. We started to experience the same problem. We contacted Bill Brothers again to schedule another service visit, and a different technician diagnosed the problem as a clogged furnace filter, which had been replaced only four months earlier. The technician mentioned that the furnace was not properly diagnosed during the January visit. He removed all the programming entered by the first technician and reset the programming to factory default. I sent Bell an email asking for a refund for the first service call since the issue was not diagnosed properly. No response. I called Bell Brothers on Friday, February 27th asking for a response. I was told that the service manager was out for training but will respond early the next week. Today is Thursday, March 5th. No return call or response via email.

Did backflow testing in Huxley in May 2025. City still hadn't received it in July and threatened to…read moreshut off our water. Very unresponsive to our calls. Finally sent someone out to redo the test in August If you need backflow testing call 1-800- ANYBODYELSE!

Read Plumbing was the plumber for our new build from Giovanti Homes. Right from the beginning we…read morehad numerous plumbing issues which included having a leak in our utility room that had to be repaired numerous times before the pipe was finally replaced by Read Plumbing at our request. They were also called for a leak under our kitchen sink and most of our showers did not initially have hot water which they promptly came and fixed. They also did not install our water heater properly. It should have had its own regulator which was fixed. Our current issue which has been existent since we purchased our house in April is a knocking sound in our second floor bathroom when any cold water is turned on. Read Plumbing first came in late August to fix this which didn't work. They then came back to look at it the problem again in early October and we haven't heard from them since then. Numerous calls, emails, and texts made to Read Plumbing with no response. We just want fixed which should have been installed correctly from the very beginning.

Read Plumbing was the plumber for our new build from Giovanti Homes. Right from the beginning we…read morehad numerous plumbing issues which included having a leak in our utility room that had to be repaired numerous times before the pipe was finally replaced by Read Plumbing at our request. They were also called for a leak under our kitchen sink and most of our showers did not initially have hot water which they promptly came and fixed. They also did not install our water heater properly. It should have had its own regulator which was fixed. Our current issue which has been existent since we purchased our house in April is a knocking sound in our second floor bathroom when any cold water is turned on. Read Plumbing first came in late August to fix this which didn't work. They then came back to look at it the problem again in early October and we haven't heard from them since then. Numerous calls, emails, and texts made to Read Plumbing with no response. We just want fixed which should have been installed correctly from the very beginning.

I called this place after seeing a recommendation online. I gave the guy answering my call…read moreinformation and he said his team was finishing a call around the block and would be at my house within the hour. I called back an hour and 30 minutes later requesting what the ETA was, he said they are packing up and would be at my house within 30 minutes. They showed up an hour and 45 minutes later and unclogged the sink. They didn't look at anything else - not the garbage disposal, the dishwater or the pipes. I wanted to know what the cause of the clog was. They didn't offer any helpful tips of how not to have this happen in the future - nothing! They were here for 2 minutes and charged me $117.

From the owner: Emergency Plumbing Repair, Plumbing Installation, Drain Cleaning, Water Heaters, Pipe Repair,…read moreFaucet Repair, Backflow Preventer Testing, Sump Pumps, Leaky Pipe Repair, Leaky Pipe Replacement, Garbage Disposals, Gas Line Installation, Plumbing Maintenance