The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

I've had several jobs completed by Sub Zero and they never disappoint. They are Super professional,…read morelocally owned and trustworthy. I would highly recommend.

Jason is awesome. Knows exactly what he is doing. No high pressure sales here. I totally recommend…read morehis company

Very frustrating and unethical service. They basically refused to honor a warranty, even though…read morethey agreed the part was covered. When the blower engine on our Bryant furnace went out, they confirmed the part it was covered by warranty. The warranty also covered "up to four hours" to replace the part, and the repair tech said that yes, it would most likely take a half day to install. But then our estimate for labor was $1,855! This is f-you pricing at its worst. We ended up paying thousands more for a new furnace, but you can bet it was not from Bryant.

Expensive. Communication is poor and didn't even fix anything. Called another company and they got…read moreit taken care of right away.

These are people of integrity, they could have told me I needed a new water heater, but found the…read moreproblem and fixed it on the spot.

Yelp keeps deleting my review because I believe Golden Rule keeps reporting it. Long story short…read more Avoid this place like the plague

Bell Bros came to my house on May 22, 23 & 29. I paid for these visits during which it was…read moredetermined that I had a broken sewer line. I was told I would get a call on June 2 with estimates to fix my line. They left me hanging-no flushing, no shower, no laundry, etc. No communication. I have yet to receive a return phone call or email, despite my numerous phone calls and email. Nothing about a solution, cost, or the 80' of cable left in my sewer line. Worst customer service ever. Luckily, I found a company that is very professional, great with communication, and replaced my broken sewer line within days of my first call. To this day (6-16-26) I've not heard a word from Bell Bros.

Did backflow testing in Huxley in May 2025. City still hadn't received it in July and threatened to…read moreshut off our water. Very unresponsive to our calls. Finally sent someone out to redo the test in August If you need backflow testing call 1-800- ANYBODYELSE!

Had them come for leaking faucet ,and clean drain,also found leaking line on hot water glad he…read morefound that.

Read Plumbing was the plumber for our new build from Giovanti Homes. Right from the beginning we…read morehad numerous plumbing issues which included having a leak in our utility room that had to be repaired numerous times before the pipe was finally replaced by Read Plumbing at our request. They were also called for a leak under our kitchen sink and most of our showers did not initially have hot water which they promptly came and fixed. They also did not install our water heater properly. It should have had its own regulator which was fixed. Our current issue which has been existent since we purchased our house in April is a knocking sound in our second floor bathroom when any cold water is turned on. Read Plumbing first came in late August to fix this which didn't work. They then came back to look at it the problem again in early October and we haven't heard from them since then. Numerous calls, emails, and texts made to Read Plumbing with no response. We just want fixed which should have been installed correctly from the very beginning.

I called this place after seeing a recommendation online. I gave the guy answering my call…read moreinformation and he said his team was finishing a call around the block and would be at my house within the hour. I called back an hour and 30 minutes later requesting what the ETA was, he said they are packing up and would be at my house within 30 minutes. They showed up an hour and 45 minutes later and unclogged the sink. They didn't look at anything else - not the garbage disposal, the dishwater or the pipes. I wanted to know what the cause of the clog was. They didn't offer any helpful tips of how not to have this happen in the future - nothing! They were here for 2 minutes and charged me $117.

From the owner: Emergency Plumbing Repair, Plumbing Installation, Drain Cleaning, Water Heaters, Pipe Repair,…read moreFaucet Repair, Backflow Preventer Testing, Sump Pumps, Leaky Pipe Repair, Leaky Pipe Replacement, Garbage Disposals, Gas Line Installation, Plumbing Maintenance