Who do you call when you have a clogged sink? Who knew that plumbers are so specialized now that…read moreonly certain specialties can unclog sinks and pipes. After calling several plumbers I was left dismayed until I called Des Moines Drain & Sewer. I could not get a specific time when they would arrive, but at least it would be the same day I called. The service call rate seemed comparable to others within the trade. Once they show up I will let you know the quality and overall workmanship. For now I am rating them on their meet and greet over the phone mannerism that made it easy with same day scheduling. Stay tuned for an update on the repair! The tech did a fantastic job. The price was more than reasonable with my senior and military discount. A very professional company.

You don't see many businesses like this anymore. Honest people! They are knowledgeable and saved…read moreme hundreds of dollars. Very humble and tell it like it is people. True iowa nice!

Unreliable. Confirmed appointment but didn't show up. Twice. Had to call another plumbing service…read more Plumbing emergency had to wait for 3 days because of Loren the Plumber.

He did a great job. Water heater went out. Had it replaced that day. Called another place first,…read morewas going to be at least a week before they could come out.

Hired them twice so far. Had a sump pump and backup battery installed as well as maintenance on the…read moreAC. I found both employees to be very friendly and thorough. I signed up for the yearly maintenance plan so I think it's safe to say I'd hire them again. I can't speak for price because I didn't shop around BUT I felt it was fair based on other work I've had done. It's definitely within reason and not a rip off.

This claim has been open since 11/20/25, and we are still waiting for a technician to come out and…read morefix the heater. I have spoken with multiple people, going back and forth, but I still have not received a clear answer on when the technician will arrive. Yesterday, and today I spoke with Sandy from HVAC True Comfort, who stated that the part is with the technician. However, today I still have no update from the technician on whether they actually have the part or when they plan to come out. This lack of communication has been extremely frustrating. We have a tenant at the property who has a serious disability, and the cold weather poses a real health risk. It is crucial that this repair be completed as soon as possible. I hope this message reaches a manager or someone who can understand the urgency of this situation. We have waited long enough, and this situation has become unacceptable. After this I will not go for them or HWA warranty they both suck and stay away.

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

We moved to Des Moines and bought a new home. Our A/C was having trouble cooling our home from the…read morebeginning. It was getting worse so we needed to get a company out to look at our Unit. We liked the name, "Golden Rule". We thought we a name like that they would be a Good company to deal with. We had them to come out and fix our 4 treat old A/C. The builder went cheap and put in a 3.5 ton unit when it should have been a 4 ton. It was being server over worked to cool our house. I knew it needed a Freon charge. That sometimes means you have an A-coil or line leak. I get it. The two tech's that came out said they would not recharge the system because we needed an entire new unit. They said it would run over $7,000.00 and they would work up an exact estimate for me. I asked them how much I owed them right now for the service call. They told me $100. I said I thought that was a might steep for them to come out and not really do anything but tell me I needed to pay approximately $7,000 for a new until. I gave them a check and I told them to get out. I called another company that came out and done what I wanted them to do. Recharge my unit. They did it and my unit ran another 3 years before I had to have it replaced. I called them again when I could afford a new unit. They came out and installed a proper 4.5 ton unit and charged me $4,500. No problems since. Golden Ruke is good at training their tech's at extracting as much money as possible from the clients and not at repairing the problems. I called the company and complained after the giving the two tech's my $100.00 check for basically doing nothing to fix our problem on a very hot day. They apologized and refunded our money. To be fair this was my only experience with this company and it was a number of years ago. They may have changed management or owners since then. All I can recommend is buyer beware. Good luck with any repairs you need and get other opinions and quotes before getting worked done.