They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

Who do you call when you have a clogged sink? Who knew that plumbers are so specialized now that…read moreonly certain specialties can unclog sinks and pipes. After calling several plumbers I was left dismayed until I called Des Moines Drain & Sewer. I could not get a specific time when they would arrive, but at least it would be the same day I called. The service call rate seemed comparable to others within the trade. Once they show up I will let you know the quality and overall workmanship. For now I am rating them on their meet and greet over the phone mannerism that made it easy with same day scheduling. Stay tuned for an update on the repair! The tech did a fantastic job. The price was more than reasonable with my senior and military discount. A very professional company.

You don't see many businesses like this anymore. Honest people! They are knowledgeable and saved…read moreme hundreds of dollars. Very humble and tell it like it is people. True iowa nice!

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

These are people of integrity, they could have told me I needed a new water heater, but found the…read moreproblem and fixed it on the spot.

Beware of Golden Rule Plumbing Heating and Cooling!!!!!!! I…read morehad a tech come out to check out my HVAC system and quoted me $1000+ on a part that cost around $100 to replace. BUT that's not the WORST part. The tech proceeded to tell me it would not be smart to invest in a system that would need to be replaced soon and that he can get a "System Engineer" (Sales Person) out here in the next few minutes since he is in the area. How convenient? Later I realized I that the System Engineer Sales guys park around the corner on purpose just in case the Tech calls them out. They have a few of these system engineers sales guys that way when Techs are doing service calls, they always have a sales guy (system engineer) in the area. I end up agreeing to have the system engineer "sales guy" come and give me a bid since it did not cost any extra. They both went down in the basement where the furnace was located and started measuring everything it took about 10 minutes for them to complete their measurement. Once they completed measurement, they came upstairs and asked me if I had a few minutes to discuss a few options on their tablet. They both proceeded to tell me how terrible my system was and that it needs to be replaced ASAP. Keep in mind it has been working absolutely perfect all last summer and great through this winter so I was a little skeptical about it suddenly going bad. They told me I can replace the furnace, but replacing both the furnace and the air conditioner at the same time is more beneficial financially. They showed me roughly around six options starting anywhere between $13,000 all the way north of $18,000. After seeing all of my options with Golden Rule, I told the guys that I want to get a couple more bids from a few more HVAC places. This is where my blood begins to boil.... The sales guy, a.k.a. the system engineer started his sales pitch stating that "getting multiple bids is actually not beneficial for the client" and that "it's not like the old days where every HVAC company was honest". He then proceeded to pull out paperwork and small objects stating that they are the only ones that use these reliable parts/material. Which got me thinking how do all these other HVAC companies exist and are successful if Golden Rule is the only one that uses top quality material and parts. It was incredible high pressure but when they noticed I wasn't budging on getting multiple bids, they tried to push the repairs down my throat just to walk away with something!!!!! When I declined, they ended up leaving very bothered and kept insisting that after I get the other bitch to call them and give them another chance..... I ended up calling two more HVAC companies to come and check out my system one being Schaal and the other being Des Moines Comfort and to my surprise, it was a completely different story. There was nothing wrong with my HVAC system as they showed me the air coming in and the air going out the temperature difference. Only one small piece had to be replaced and it was a couple hundred dollars. Please keep this in mind next time you need help with HVAC, and I can only imagine how many people thought that their systems were bad and ended up buying a whole new system from Golden Rule for tens of thousands of dollars. Always call multiple companies!

Unreliable. Confirmed appointment but didn't show up. Twice. Had to call another plumbing service…read more Plumbing emergency had to wait for 3 days because of Loren the Plumber.

He did a great job. Water heater went out. Had it replaced that day. Called another place first,…read morewas going to be at least a week before they could come out.

I called around a few plumbers in Ankeny to get my boiler inspected…read more This company was by far the most helpful, prompt and reasonable price. They got me an appointment the next day and answered all my questions. Great service.

Installed line for new irrigation system. Work looks good and left with everything cleaned up. Laid…read moredown cloth tarps on wood flooring but left carpeted stairs open. Wore shoes inside ans it was raining outside with multiple trips to his van. No mask. I would say the actual work is excellent but the delivery was a tad off. Very pleasant guy.

The employees did an excellent job unclogging the basement drain ! Highly recommend them !read more

Brian Butler! Great guy, awesome service, great talk, helped get everything set up, gave a…read morespecified step by step process on how our repairs are going, and also gave us information to help our home with future clogs, and overall great experience,